Courteous service. Agent knowledgeable

We were in town from Madison to help our daughter move into her first apartment after graduation. The night before we were heading home the “Charging System” warning light came on in our Pilot and the car died. We had it towed to Autonation Honda and Brian Jackson took complete care of us! We were in the road by noon; best service experienced I’ve ever had!! My daughter will definitely bring her Element to Brian and the team for service…thank you!!

My car was in service last Monday! Ready on time and the courtesy driver is so very nice! Auto Nation Mobile Al

They took great care of my car and did it quickly.

I own a 2016 CRV and have taken it to the Autonation Honda dealership since I bought my vehicle. As usual, my appointment was great. They offer great discounts and send out coupons every month. I was able to get a special discount for this visit. Special thanks to Brian and Tammy.

Great service department, never have left less then satisfied. The office is ran great. The sales department actually cares for your needs and wants in a vehicle. The best car sales in Mobile.

Brian was very helpful with my oil change and the customer service is always great.

I had a great experience with sales rep John Crittenden. I was looking for an SUV and I needed an affordable payment as well. John worked very hard along with the finance manager to get the payment I needed to drive off in the SUV that I wanted!!! There was no suggestion of maybe should get this vehicle or that one. He focused on what I wanted and made it happen for me. My mother purchased a vehicle from Autonation Honda in the past and had a great experience. I’ve experienced the same!!! Such awesome customer service!!! Thank you for making it so easy for me, will recommend you to anyone who’s looking for a vehicle and great customer service 😊😊😊

Good service, detailed overview of service performed and in a timely manner

My salesman Sam Ross has gone above and beyond since the first day that I called to inquire about the availability of the car that I was looking for. I had already had a quote from another dealership in the area and the quote that he gave me saved me a lot of money. I bought the car on friday and have still texted him with questions about different features and he is still just as available today on Wednesday as he was prior to purchasing the vehicle. I just received another email from him stating that his job did not end when I left the store. I have never received this type of care and Customer Service from any dealership. Sam with Autonation has gone above and beyond.

We have purchased 4 vehicles from this dealership. We always feel confident in honest sales and the best deal. They made the latest purchase quick and easy!

Service personal was polite, but the service work took almost double the time that I was told it would take.

Customer Service is great!!! I highly recommend.. I will not go anywhere else bc of the great service!!!

After my wife's 2020 Honda Pilot, EXL-AWD was totaled in an accident, we search nationwide for a 2022 replacement. Given the ongoing supply chain and chip problems we were unable to find a new car in the model, color or equipment options we preferred. We decided to look for a Certified Pre Owned Pilot (CPO) with as low of miles as possible. Again, we searched nationwide and were very disappointed with the lack of customer service and potential fraud we experienced with a number of dealers. We were very disappointed that we would have to pay extra for a CPO certification for cars advertised as Honda CPO. Honda, and law enforcement should police this type of dishonest behavior. Now, to AutoNation Honda at Bel Air Mall. When we found a 2021 CPO Pilot with very few miles in Mobile, AL 420 miles away from our home, we were willing to at least investigate the possibility of a purchase. We met Paul Landry online and negotiated the purchase via phone, text and email. Paul was straightforward and honest with every aspect of the negotiations. He supplied the CarFax report that assured me that this car was indeed CPO and that the certification was already built into the price. He personally inspected the car while on the phone with me and described every detail. He even arranged to send all of the paperwork to an AutoNation dealer in Marietta, GA, not far from our home, so we could minimize my time in Mobile when I flew in to pick up the car. Upon my arrival, Paul greeted me took care of the final paperwork very quickly, walked around the car with me, which was spotless and had a full tank of gas. Car buying has always been my least favorite activity, but given the very good experience that I had with Paul and AutoNation Honda at Bel Air Mall, I would probably travel to Mobile again if I needed another vehicle. Thanks to Paul Landry and the entire crew.

Kalisha worsley

AutoNation Honda treats you like a valued customer. Elizabeth Martial who took care of me always does outstanding when taking care of my car servicing..She is a valued employee.She explains the work being done and what was done which was tire rotation.. I am very satisfied with AutoNation Honda in Mobile service department.

Salesman Jonmhn Christendom was excellent, knowledgeable, friendly, & helpful. Being there 4 hours after saying Yes to purchase WAITING ON FINACE MGR! Finaly, at 7:15 pm I said, "..we're leaving & be back next day. Gen Mgr then came out & insisted I write a full price check for car to save it, & I did reluctantly. Next morning with appointment time still waited on Finance,, & was quoted a ridiculous interest rate with both my wife & mine credit scores being high 700's. Told him NO, I'll get my own financing, & turned him down on all extra warranties, etc, which obviously upset him as well. Move money from savings, & borrowed from my bank in 10 minutes the next morning at 2.5% less interest rate, to make my check to AutoNation good! Great car, great salesman, Terrible Finance Manager! Charles H. Willcox Sr

I purchased a new 2022 Honda Accord Sport SE. John Crittenden was my salesman and he did an outstanding job. He said his job didn’t end after I left the store and he meant it. Occasionally he’ll check in with me to see how things are going and offer any help if needed. This was a great experience!

I had a great experience here! Everyone was very friendly. I happened to drive into their lot after test driving some terrible pilots at other locations. They had 2 beautiful Pilots that were just what I was looking for. I got so excited which I didn’t think would happen after so many failed test drives. I’m in love with my new Honda! Literally everyone I spoke to were a pleasure to speak to! So glad I drove all the way to Mobile. Thank you!

Service was fast and courteous. They not only moved us through our oil change and inspection quickly, but they fixed a recalled part right away that we had forgotten about.

I just recently bought my car with them. I worked with John C. and he made the process super easy and smooth for me. Any question I had he was always available and willing to answer. He did a wonderful job.

Extremely pleased with our salesman Sam. Good experience. No hassle no haggle environment.

I have been waiting >6 months for the DVD player to be fixed stating it is on back order and now my transmission fluid is on back order and I have not been able to have the appropriate service done on my vehicle. I even asked to have my car vacuumed while waiting all day and it was not done. The service is getting worse and worse at this dealership unfortunately

I bought my new CRV From them. excellent service and honest pricing

I bought my first Honda in 2000 and traded it for another Accord in 2015. All routine service has been done there. We are always pleased.

I always have a wonderful experience at AutoNation Honda at Bel Air Mall. Brian has provider great customer service when I have my suv serviced.

Herschell was amazing! He helped me find exactly what I was looking for and he was honest throughout the entire process. Ambrye was also extremely pleasant to work with. She was very thorough when it came to the financing paperwork.

I just wanted to take the time to give these amazing associates a great review. Please make these your go to associates when you visit Honda AutoNation. The following associates India, Lizzy Lou, Phil and Brain T all did an amazing job helping an out of state student get her car fixed. I hope these associates get recognized for a job well done.

Great experience from AutoNation Honda. Roger Marney responded to my vehicle inquiry, and I was able to test drive and by my car the same day! Even helped me with my trade-in! Great place!

Loved this place. I was in a rush to get on the road & I didn’t make a scheduled appointment. They fit me in anyway. I was so grateful. Excellent customer service with a smile. I will definitely be back.

I think their biggest assess is customer service! Brain and Michelle ( service manager) awesome! I’m a travel nurse .. because I had to go out of town the next day they adjust the schedule and worked me in to accommodate my travels .. So far the work on my car 1700$ .. everything working like a charm!! TY for ur kindness and professional. Peggy

Fast service, and a great experience!

I would let people know how friendly you are and that all your needs are taking care of in a timely matter. Any questions will be answered

If you want to wait 2 hours for an oil change/tire rotation even though you made an appt, sure, go here. Otherwise, go somewhere that can do it in 20 minutes and you'll save both time and money.

Well up until this last encounter they have been great. It took four trips over two weeks to get the sun visor replaced. First we left our car because they didn’t have one in stock and said the replacement would be in at 10 the next morning. After I called several times over the next couple of days I was told I could come get our car and they would call me when it came in. After a week or so and no call I called and was told the part was in. We scheduled an appointment to have it installed. We showed up at the appointment and were informed that that they were backed up and it would take several hours before they could install the part. We rescheduled for the next day showed up and it was installed in 5 minutes. Each trip is about 40 miles. Yuck

Friendly, helpful. I was looking for a Ford AutoNation and they were very nice in giving me directions.

Very nice people and what they told me they would give me they actually gave me $500.00 more

Nice, efficient, courteous service staff.

Dale was excellent. He made the process very smooth and worked with me on everything including my budget. He was able to find me something I love!

These guys are honest and won’t waste time. They’re not marking vehicle prices up like crazy, like every other dealership, I’m looking at you Toyota. Willing to work with you to get in the vehicle you need, or just want, and do so quickly.

I had a great experience with my visit to AutoNation Honda. Lee Thomas was absolutely wonderful with helping me with my purchase. He found a vehicle suited for my needs and he made me feel very comfortable throughout my purchase process. I would definitely recommend my family and friends to AutoNation.

Thanks so much to my service writer, Elizabeth Martial. She was very courteous and responded quickly to my needs. Thanks for the great service and getting my oil change in a timely manner. Great job AutoNation Honda!

I absolutely love Brian he has always taking amazing care of me & my car since day 1. I have never had one issue they haven’t taking care of right away… Thank you Honda on the Beltline Airport Mobile Alabama!!!

Michelle that works at AutoNation Honda is the Best !! Need your oil change ask for Michelle

Mary was extremely helpful and tried everything in her power to get me out from under the car I was selling.

Went to get my car serviced yesterday. I wasn’t in a big hurry but they told me the wait was an hour. That wasn’t a big problem but I’d hope to get back home sooner. Luckily for me it took much less than an hour to get my car back. Efficient service.

John C. was an excellent sales professional. He made the process easy and handled all my concerns with ease. The entire experience was surprisingly pleasant.

Great experience at AutoNation! Friendly, helpful, and professional. Went in to get my wife her 2019 Cr-v. Walked out with myself in a 2022 Ridgeline as well. Didn't think it was possible. Herschell Brown made it all possible. Gave top tradein value for our 08 Element. Would recommend to anyone. Make sure to ask for Herschell.

Brian Jackson is very professional and informative! He goes out of his way to make sure his customers are satisfied! I love that there is extra seating in the front of the facility.

I've always been greeted with courtesy & professionalism at AutoNation Honda. Every time the Service Department has done work on my HR-V, it has always been fast & efficient. Just the other day, I went to the Parts Department at AutoNation Honda to get a metal valve cap for my tire. They were nice enough to give it to me for free. Need I say more? This is exactly what I'm talking about concerning the fine folks at AutoNation Honda. Bruce Davidson, Mobile, Alabama

Everyone was friendly. The service lasted about the time they said it would. Shuttle service was very convenient.

Just a great experience.

I had to have my car worked on due to a recall notice, arrived at 7:00 AM since that was the time I scheduled myself to drop it off through the stores website. Scheduling was easy, service staff was friendly; they called me about 20 minutes after I left to let me know that they needed to order a part and that it wouldn't be done until tomorrow, which was no problem. I was able to leave my car there overnight, then I received a call the next day to let me know my vehicle was done. They were courteous and professional from start to finish, and let me know everything that was happening with my vehicle.

I have always had a good experience when visiting Honda Bel Ail. The staff is always curious and kind. Brian is the best!!!!

I always receive excellent service from the team at Honda. Brian, India, Leslie and any other staff involved in service to my car are AWESOME!! I recommend this team to anyone who wants excellent service. 😍😍⭐️⭐️⭐️⭐️

A long day as we were selling one car, trading in another and purchasing a used car all at one time. Not your typical day, but the staff worked hard to make us feel comfortable with the process and the offers. Ultimately we sold one vehicle and bought a used car. Thank you for the great customer service.

Excellent customer service very helpful made sure that we were satisfied with our sales person and made sure to explain all features of our new car

Even though the dealership was extremely busy, my sales rep Sam and the finance guy Ovis were top-notch, and I am extremely happy with my newly purchased preowned 2018 Nissan Altima.

Great service by India Leslie and Brian. I would definitely go there for my automotive needs

I just purchased a new 2022 Honda HRV EX from this dealership. I received fantastic service from my sales associate Paul and the rest of the staff. Paul went above and beyond to make sure I knew how to locate and access all of the features in my new SUV.

I just purchased a new 2022 Honda HRV EX from this dealership. I received fantastic service from my sales associate Paul and the rest of the staff. Paul went above and beyond to make sure I knew how to locate and access all of the features in my new SUV.

Herschell Brown was an amazing help when I arrived. He understood what I was looking for and gave me a fair price. I am overzealous to be driving my new Honda.Thank you again Honda Motors.

They were really helpful in parts, and sales was great to deal with.

Great staff and decent inventory

Great staff and inventory. Great place. Sold my van to them and got a different vehicle to meet my needs. Filled up the gas tank before we left.

Fast and friendly

Employees very nice and courteous. Not a long waiting time

My husband and I went to Mobile to see what our options were on the new Camry’s and Accord’s. We stopped by AutoNation and were immediately taken with the new Accords and the price! Mark and his team stayed well after hours in order to help us pick exactly what we wanted for our family. We are anxiously awaiting the arrival of our 2022 Accord! Thanks Mark and AutoNation!

My experience with Honda nation was great, Daniel was great to work with. She explained everything as we went alone she answered my phone calls. I was just totally satisfied with her and I give her 5 STARES, THANK YOU DANIEL FOR MAKING MY EXPERIENCE FUN AND EASY.

They showed me a dirty car!

John and the manager were great. Courteous and kind. Thank you

Don't buy from here if you are out of state we want it to bring the car back and they didn't let us because it went over 250 miles that is crazy the car it have issues and they didn't want to give me my money back!! They should not sell car to people out of state if that is there policy!!!! They know that we couldn't get our money

Always fantastic service and helpful employees. Highly recommend

Mary Wiggins, our sales person and Ambree Lesley in finance made the purchase of our used car very easy. I highly recommend these two ladies and Auto Nation Honda @ Bel Air. We have owned Hondas for the past 20 years and alway love them. The service department is top notch and always ready and willing to help. Thank You Mary, Ambree and the service department for always being there.

Great time at Auto Nation. Staff was friendly and very helpful. They were affordable and listened to my issues with my car. The service department was extremely nice!

Thank you Miss Michelle for care of my cars issues

I purchased a used 2019 Honda Civic from out of state and needed a reliable place to get my car serviced. After the experience I had with Autonation's service department, I won't go anywhere else. From timely, accurate communications to solid, professional work on my Civic, I couldn't be happier. Scheduling is simple, and the entire service process runs without a hitch. Regardless of which service advisor I have, it's the same every time. I particularly like the effort the service department manager, Michelle Bradford, makes to touch base during my visits (I always wait while service is being completed) to ensure I'm a satisfied customer. That sort of personal touch is rare. I wish I could give Michelle and her team 6 stars.

Michele and India are the best! Thankful for their service of both of my vehicles!

sales and service. very professional.

Shatoria R. Pettway at Autonation Honda at Bel Air Mall was literally the best ever!! she followed up with me for several months about what kind of vehicle i wanted and ensured me that she would do her best to get me exactly what i want. AND SHE DID JUST THAT!!!!! I am overly grateful for Ms. Pettway and her drive to ensure i was happy. If more lots had someone as determined as her, theyd sell more cars!!!!

I have had great experiences with this dealership Autonation Honda but Bel air mall. My sales women Shatoria Pettway made sure my buying experience was smooth! I purchased my first car with her in May of 2021, had a bad car accident October of 21 and came back to her again in March of 2022 and my experience was just the same as before! When ever you are in the mobile area looking for a car, this is the dealership to cole to!

Great experience with Tori at AutoNation Honda at Bel Air. Great communication and she got me exactly what I wanted.

Tori p. Was amazing . Love my new car ❤️

This is the best dealership to purchase a vehicle from and I really appreciate and recommend Tori Pettway .she is a great salesman and help me and been there every step of the way.please don’t buy from no other dealership other than Autonation and make sure you choose Tori as your salesman she really is the best I thank you so much for your great cooperation Tori

I purchased a great vehicle from here not very long ago my sales lady tori Pettway did everything she could to get me in the car I wanted and she made it happen without the hassle I was in and out and riding in no time.

Tori Pettway helped me make my first vehicle purchase in January of 2021 and she was very informative about each car I showed interest in. She was very professional and had great customer service.

excellent service; it was very quick; very friendly

Friendly helpful people

The Staff at Honda Auto Nation was fabulous. I went several times looking for a particular car. Of course with the shortage of chips the new cars are very limited. Tori kept an eye out for the car I wanted. She found one on a list which didn’t even have a VIN # yet. They let me put money down and as soon as a Vin number was available Tori called me to do the paperwork. She was very professional and helped me to get the terms I was looking for. 3 weeks later Tori called me as soon as the car arrived on the truck. I got my new car today and drove off with everything already taken care of. She may a difficult process so much less stressful! The manager and finance specialist was great as well! Thanks to everyone at Honda Auto-nation!

No problems, smooth, easy, great offer.

The service department was superb. The staff was nice professional and made me abs my child felt like family.

I dropped off early in the morning and was ready by 1:30pm. Picked up at 4. I had til 6 that day to pickup. Just an oil change, fluid replacement, tire rotation. No issues.

I purchased a new vehicle from them 400 miles away and they made the entire experience simple and easy. They allowed me to sign all the required paperwork at my local dealership so all I had to do was fly there to pick up the vehicle when it arrived. Danielle and Sam were very attentive sales people helping me through the whole process. Highly recommend them when shopping for a vehicle from this dealership.

last minute appointment - HANDLED! services provided - HANDLED!! competitive pricing - HANDLED - great job Tammy!!

Prompt curteous service. The young man that greeted me that morning on Saturday 3/12/2022 7:30 AM was nice and very knowledgeble about my cars maintanence scheduled. The service was relatively quick since I chose to wait, it took about an hour and a half considering car maintenance is notoriously slow and time consuming.

They were fast and was able to find the problem and fix it in a timely manner!

Hershell is a GREAT Sales Rep. He was accommodating and answers to all my questions. The fit and finish, as well as the form and function of a Honda is unsurpassed.

Quick, friendly, and affordable service :)

My sales person Keith was great, I loved him at a sales person. My bad experience is with financing there’s a problem with how the transaction with the funds from my bank and was over charged for my vehicle now my loan is way more then my loan should be and I feel that the dealership took the situation to lightly still waiting for a resolution.

Hershell made my buying experience less stressful! I would recommend him to anyone looking to buy a vehicle!

Ask for Michelle , She’s the Best Hands down !! Need your oil changed !! ASK FOR MICHELLE

My son and I were pleased with the service we received on Thursday. Just one complaint that the people in the waiting area didn't have on mask. Its too dangerous right now for this. No other complaints. Everything was great 👍

We had our vehicle towed in for an alternator replacement. We were just told that the parts would arrive next day. I tried calling the next day but got a call center. They transferred my call to my service manager Brian. I left a message but received no call back. This process was the same every day for the next 5 days. Eventually after throwing enough of a fit, I got ahold of Emily the service manager. She informed that the part would arrive the next day. 7 days late. The part did arrive this time and we picked the car up on day 8.

The dealership always works great with my schedule to get my car in and service quickly and professionally. It is a pleasure dealing with all of them. They will certainly sell me my next vehicle, as well.

Bought a vehicle from them about a year and a half ago. There is a problem with some of my paperwork and I cannot get someone to call me back three days in a row. I call every morning and I promised they call back by the afternoon and then no one calls.

Visited this location on Mardi Gras day and was helped by Tori Pettway, an attentive, helpful employee. Ms Pettaway was professional and personable with us. As we are-hard-of-hearing, Ms Pettaway took extra time with us so that we would understand the transactions she presented. Allowing extra time, is a rare character trait in someone younger. With these qualities, I see great accomplishments in her future leadership. I highly recommend Ms Tori Pettaway as a contact for Autonation at Bel Air, Mobile, Alabama.

Service is fast, efficient and done correctly

Although my repairs were costly, AutoNation Service center completed my car in one day! They were all very friendly and helpful.

Knowledgeable, appointment was on time and car was ready when promised.

The service department is great and your service is done in a timely matter.

My service advisor India was great. She was very personable and got my car repairs done in an amazingly short time!

Waited 4+ hours for an oil change. Service manager never communicated when car was ready or what they were doing. I said upfront I did not want to pay a diagnostic fee, then they put an $89 diagnostic fee.

I had an appointment at 415 for an oil change. Pulled right in around 410. They took my car back immediately. Service was performed in a quick and timely manner. I was pulling out of the parking lot a few minutes before 5!

Good salesman service for all

DO NOT purchase a use car from this company I purchased my son a car less than two months ago and guess what it has a oil leak. He hasn’t even driven the car because we were waiting on his driver license and low and behold we move the car and it’s a puddle. Had a certified mechanic look at the car and was told the oil pan screw was stripped. I called and spoke with Alex the manager and was told they wouldn’t be taking care of it. I guess I’ll be contacting the BBB, fox 10 and my attorney today. I working recommend buying a bike from this people. Also when I purchased they reassured me they would replace the lock cylinder. I left the car there a week after I purchased to allow them time to do so, I come back 7 days later and guess what…. Nothing was done. Just pure bad business. But I want take it!

Excellent!

Everyone was very kind and helpful They were great about checking up me while I was waiting. They kept me informed about about the progress of my car.

Excellent service and the staff was professional, courteous, and friendly.

For Valentines day I took the wifey to look at some of the cars. It seems it was close to closing time but, we enjoyed our trip looking at the new cars and the only person we spoke to was very friendly. I guess I just caught them on a bad day before.

AWESOME customer service by Keith, he has been so nice to us. We had great experience with Autonation Honda Bel Air Mall, especially with Keith. Though the wait time was a little long to get the car, our overall experience has been wonderful!!!

Dropped off for maintenance at 8:00 am - ready by noon. Services completed at a fair price.

The service that these guys gave was phenomenal. I love my Honda Accord. They went above and beyond to get me in my Honda Accord. If you looking for a good quality car go to Auto Nation Honda Belair Mall. They are great.

Top notch, great customer service and coffee

Bought my 2500 from AutoNation Honda. Scheduled an oil change at 8:30 AM one morning. After sitting there until 9:30, I looked out and saw my truck. I asked if it was ready to go, They told me No, and that the filter was on its way....? They said they don't carry filters for my 2500 in stock. That is fine, but when you schedule appointment online, it should either give you a heads up about a delay or make sure they have it in stock. I could have gone somewhere else and been in and out in 20 minutes. I left AutoNation Honda at 9:50 with no oil change. Frustrating

Great service and great team. Very efficient and friendly customer service and my brakes work great now. Elizabeth- Thanks for being so easy to work with and for handling my Honda Pilot service in such an efficient and professional manner. 👍 great job!!

AutoNation has done a great job taking care of my since I bought it. It easy to schedules services, ask questions and not be haggled about any extra service. They communicated through text messages and emails which is my preferred method. India is the best service tech!!

AutoNation Honda at Bel Air Mall was prompt and thorough with my Odyssey service. Very friendly staff.

Dominique was waiting at the front door. Traded my daughters Corolla for a new HRV. She loves it. Great price and fast service.

Great fast service and great prices. Upgraded my daughter from a Corolla to a new HRV. She loves it.

Already told two friends who are looking to sell their vehicles about you.

They are very good for service but really overpriced just called to see how much to change alternator and 1100 wasn’t what I was expecting went somewhere else and had it belt tensioner and serpentine belt changed for 750 $ . Come on Honda we’re in a recession right now and hard for people to pay inflated prices. Would like to give my business to them more often but extremely expensive compared to other mechanics

I recently purchased a 2012 Honda Civic EX for my great niece. The same day that we purchased the car, she hit a pothole which resulted in the TPMS light illuminating. I took the car to Firestone and the right rear sensor was replaced, but the TPMS light remained on. After a couple visits and at the recommendation of Firestone, I took the car to AutoNation and spoke with Asst Service Mgr Brian Jackson. Brian and mechanic James Bagley determined the sensor that Firestone replaced, while reporting in as good, was not programming properly. They installed a Honda sensor and the problem was resolved. I was very appreciative of both Brian and James for a job well done!

My service advisor India had my vehicle service fast and efficiently. She was very polite and professional. She answered all my questions. I would recommend her for all your servicing needs.

Brian Jackson & the service department are the ABSOLUTE BEST! Fast , efficient & friendly service every time! I drive over an our to bring my Accord to Brian for service, top notch in all areas !!

They are all very friendly and was very polite and helpful. The facility is very spotless. An service department was very fast working did an excellent job would recommend going there.

I would like to thank Liz for her excellent professional service. I recently had my vehicle towed to Honda because I knew that I could trust them. I was extremely satisfied with how everything was handled.

Good customer service.

Called parts and the young lady helped me so quickly. Got everything I needed. I am very pleased.

Once again, I received good service.

Even though the wait time was a little long, the overall service was great. I needed a car and got a great one that was in my price range. I'd recommend coming here to buy a car.

I especially like the courtesy of Brian in helping to solve issues of concern with my vehicle.

Liz in service was great got me scheduled an in and out when the slotted time frame. Service was done to my satisfaction

Great work at a great price. Friendly and knowledgeable staff. I won't bring my car anyplace else

Great customer service by Elizabeth and the Bel Air AutoNation staff! Got my vehicle troubleshooted, serviced and recalls addressed at a much shorter time than expected. Shuttle service by Lawrence by friendly and timely. Will bring my car back for future services/repairs. 5 stars

When were received our Chevrolet Impala it was not clean. We are not smokers and it reeked of cigarette smoke. We later went to Auto Nation Ford to look at a vehicle for my daughter and asked the service center there if they had something to get the smoke smell out. They did spray something that just masked the smell. We have worked for the past two weeks trying to clean the vehicle to get the smell out. We have tried sprays, etc....... We finally change the air filter two days ago which should have been changed as part of the maintenance before the vehicle on the lot for sale. That finally helped but it has been hard riding around in a vehicle that smelled like smoke esp. when you don't smoke. It was giving us a headache. The salesperson said that they could put a car bomb in to get rid of it but every time my husband called it was not available. I believe we can now enjoy the vehicle since it smells much better than when it was given to us. What happened to a car being cleaned before it is given to you. Clearly, those days are over. The integrity of the dealerships is long gone. Now they are just trying to sell these vehicles at any costs to the purchasers during this pandemic.

Make sure you cover your bases with them cause they will forget and still put the add ons

Make sure you cover your bases with them cause they will forget and still put the add ons

My service was good. They fixed an error message on my sliding door and found a nail in my tire. I do have to go back for a recall, they needed to order the parts.

I bought a Honda CRV from them. They promised weather tech floor mats which I never received. The finance (paperwork guy) was extremely rude saying I needed to buy the extended warranty over and over. He all but called me stupid for not getting it. I thought I was going to get lung cancer cause of the extreme smell of secondhand smoke when he walked in the room. They have yet to call me to check up to see how things are going. Never again will I buy from them.

TERRIBLE place to buy a vehicle from. Bring your business elsewhere. They sold us a vehicle with a bad transmission and either a) knowingly sold it like this but did not tell us, or b) did not have the car serviced. Either way, they gave us a car that we cannot drive. They have a 5 day return policy. When the car started to act up (WITHIN THE 5 DAYS), we brought it to them to look at. They then told us that they couldn’t work on this type of vehicle so it would need to go to a different dealership, so we left the car for them to do so. Why are they selling a vehicle they can’t even work on??? That’s the million dollar question. All of this happened on a Friday. THEY HELD THE CAR UNTIL THE FOLLOWING TUESDAY before bringing it to the other dealership. It took about a day or two for that dealership to determine the transmission was bad. Conveniently for them, the five day return policy was no longer applicable. This has been absolutely ridiculous. Do the right thing Honda!!! Take this car back and return our money. Y’all have screwed us out of a vehicle and $10,000. I’m sure we aren’t the only ones you guys have done this to either. How can someone in good conscious do this to someone else. We have a baby for Pete’s sake…. and y’all are going to sell us a vehicle that is not even safe to drive. All this dealership cares about is money. GO SOMEWHERE ELSE!!!!

My service was preformed in a timely manner, and my service advisor Liz was excellent and very helpful.

I’ve had my car serviced here only twice so far and both times were excellent. Very friendly and helpful staff all around.

My van had a factory defect in the radio antenna in the back window. It took over 5 times of visiting (many times an all day excursion) to determine that was the issue. They constantly just updated the software and told me that there was no issue. I would email video of the issue as requested. After it was determined to be the window, they ordered a new one and told me they would call me the next morning with expected timeline as it was too late in the day when I left the service department and they would give my van a cleaning, etc to make up for the time it took to diagnose the issue and to fix it. I have yet to hear back from them months later and after numerous calls that go to voice-mail, no call backs to my messages, and emails with dealership instead of deal with trying to track them down to fix it as I live over an hour away. The employees were friendly in person and happy to help, but almost impossible to contact. You should plan to spend the day there even if you have a 9 am oil change scheduled.

Very friendly group of people. Went in looking for a truck at a decent price in the current market with good financing and got a good deal. Molly was greatly helpful in and friendly in the process along with the whole staff, even ordered part(s) for things I found damages to replace. Would definitely use again.

Excellent service ! Oil change with no appt. in less than an hour . (Monday after New Years)

Excellent service and very knowledgeable

Great service. Paul was amazing to work with. He was not pushy at all and let us ask questions to make our own decision. Great experience.

Always on point with care of my car. Won’t take it anywhere else

India and all the staff at Honda AutoNation are always professional and very helpful.

I was told that they would take 1 hour to diagnose my Pilot's transmission problem and it would cost $85. Three hours later I finally complained and got the diagnosis of a bad sensor. They didn't have the part and wouldn't for two days. I went to an independent transmission repair shop that diagnosed the same problem in 5 minutes for free. He also couldn't get the part but found a used part and replaced it with no charge. Honda had quoted $680 when they got the part. It took 30 minutes to change the part and get me back on the road. Honda will not see me again.

I was extremely happy with the services received from AutoNation Honda at Bel-Air Mall on 12/19/21. The employees were amazing and very helpful. Just knowing my car was going to get the care needed was definitely worth the trip. 😁

They are kind and friendly, the service department is awesome, they get the job done

Overall experience was awesome. Never felt pressured but my sales rep, Mary, was the best. Great personality and also good at what she does.

Good and Friendly service

Great place to get a new vehicle Everyone is friendly

Amazing staff. Will work with you in all situations whether looking for an up or getting a bigger vehicle for your growing family.

In and out in no time - thanks for a great job! They were able to take our car on short notice and the work was completely professionally.

Jennifer kept me informed throughout the appointment. Just great service.

Jennifer gave me great customer service. I called in Saturday morning wishing and hoping for my car to be service right away and back to me the same day for me to be able to drive out of town on Monday. She got me in at the time of appointment and out at the time she stated. Honda was very fast with my service. My car drives wonderful now with all the repairs that have been made. I’m a satisfied Honda customer and will continue to use Honda for all my car maintenance. I also came twice before to have service on my car and the representative India was very much help with me also. I received calls asking for me to fill out a review survey and I wasn’t able to due to email expired and me not checking emails often but I do want to say that India did a very satisfying job on my previous services. She did everything I was looking forward too with my car service. I can notice Jennifer and India take pride into working for Honda. They will be my go too ladies for my car services. Thanks again Honda for your great employees that give great customer satisfaction.

I had an appointment for an oil change at 9:30 and arrived on time. They took my car into the garage right away and it took 1 and 15 to change the oil and do a quick check of warranty items.

Test drove and met the team in person. Great experience John C. worked the sale and was very personal. Would highly recommend.

A1 service.Brian Jackson

good people, explain everything the details

Love my car ❤🚗

Terrible experience. My car was lost for over a hour. They had no idea I was even there. They questioned my intelligence multiple times. Asking me was I sure I have this type of car. Excuse me? The lack of customer service and lack of urgency to find my car was unheard of. If these people are running the service department, Honda won’t be in business for long losing customers cars.

Great Service.

Amazing customer service. They help you every step of the way with figuring out and making your purchase. I was helped by Danielle and she made the entire process smooth and easy even with all of the questions I had. All questions answered and 0 concerns left unheard. Professional all the way through to making my purchase of a 2022 Honda Civic Sport. Highly recommend.

Brian was awesome very friendly courteous and helpful. And the service manager Michelle

Bought a 2016 Ford F-150 Lariat Oct 21st 2021, less than 3 weeks ago. ($30,000.00) got it home late that night, I live about 110 miles away, noticed the navigation/entertainment system constantly froze up on it. Next day we figured just reset it and it would be fine. Well it wasn’t. That was on a Friday afternoon the day after I purchased it so I started calling the sales guy I dealt with Monday morning told him the problem and he gets me in touch with the service department, leave a couple of messages and no one returns my call. Call back the next morning (Tuesday) talk to a different salesman and told him my problem I had with nav/entertainment system and he reply’s “you should have a 90 day warranty” and that I also purchased an additional 2yr warranty with the truck so let me check on it and see what we can do. Didn’t hear anything that day so I call back Wednesday (all this is going on less than a week after I bought it remember) so I asked to talk to Stuart (sales manager) told him what was going on with it so he tells me let him see what he could find out on it. He calls back that afternoon to inform me there’s nothing they could do about it !! I couldn’t believe it, a 90 day warranty and it’s not covered, what!! Here’s the real kicker besides that, they give me an “AutoNation 125 point certified” form with the truck and point #48 reads, Check function of Radio and navigation, Clear phone book memory and any saved address location. Needless to say the previous owners phone book and names were still in the system, never removed because it took myself several tries to get it off because it constantly freezes up. There’s no way this system was ever checked out, but yet on their “AutoNation 125 Point Certified “ they checked the “Meets Standards” box and not the “Repair Required” box. I explained this to Stuart that Wednesday afternoon about the previous names and phone book memory still in it and it really didn’t matter. So here it is Nov. 8, 2021 finally got an appointment with Courtesy Ford in Hattiesburg Ms and they put it on a diagnostic machine (that cost $125.00) and found the APIM module needed replacing, the cost $1,135.00. By the way, the “AutoNation 125 point certified” list they gave me when I bought the truck, just to prove they don’t check anything unless it’s obvious Point #78 reads “Windshield Washer Fluid”, Top Off and Test, it’s bone dry. I stopped at a AutoZone after I had noticed it wasn’t working and bought a gallon of window wash and put it in and it still could hold more, that’s how dry it was. It worked after adding it, would have been nice if something that easy was wrong with the nav/entertainment system. But hey, it meets their standards. Pretty low standards don’t you think. This isn’t over by a long shot, I’ve reached out to a local attorney’s office to see what my options are and they are “Great,” they meet my standards!! I’ll keep all you new customers updated

I'm not a customer of this dealership but I know folks who are; and, the things they're telling me are concerning. Repeated trips to the service department for the same or very similar issues; or, perhaps the primary issues that should have been found when the initial service was performed. Frequent trips like these call into question the possibility of work covered by warranty being performed that might not actually be necessary? Requesting their customers give them favorable ratings on surveys with the promise of future discounts in return? Not once but repeatedly reminding customers of their desire for favorable reviews. My thoughts on this situation are: Every job should be done thoroughly and accurately without haste to keep from having to do it over!! Do it right the first time meaning? if something is done right the first time, it is done perfectly every time, and no time and money is wasted correcting errors caused by doing it too fast or without controlling quality.

Great Experience!!! Awesome staff!!

Good quick turnaround on oil change and service.

I loved the whole process of buying a car at this dealership. From the moment I first sent an email to inquire about a vehicle they were courteous and professional. They were efficient, didn’t haggle with me and made the experience smooth and enjoyable which isn’t how car buying has been for me in the past. If I’m ever in the market again this is where I will go. Such a great selection of vehicles, friendly sales staff, courteous finance managers and just an all around great place to purchase your next new car!

Great service good people to work with great knowledge.

I was shopping around for a while and when I say Honda automation has THE BEST sales team! Kalisha was amazing and she is going to find a way to get you exactly what you want! We loved them so much we came back to buy a second car 2 days later. Christina found me the same car I was looking at om another lot a much better deal! *shout out to the finance manager!* Yall are the best at what you do 🤗

I had a great experience at AutoNation Honda with Mary my sales associate and Amber who helped finalize my purchase of my New Honda Thank You for your help it was a great experience and my wife loves her new Honda.

Excellent service. Great deal. Five stars.

Service department is awesome!! Everyone very friendly!! Easy to get appointment.

My service writer, Elizabeth Martial, is fantastic. She not only met me when I arrived, she kept me updated on the service of my car and explained things clearly. The entire process was done under an hour. I was very pleased with the amount of time it took and the price of my services. Mrs. Martial deserves 10 stars!!!!!!

Love their friendliness and fast services when you arrive and when you check out. Fyi try the coffee

Auto Nation Honda has a very Friendly and Professional Staff It's never a long wait and also the facility is very clean.

Helpful, professional, fast, courteous- best experience with a dealer service department I’ve ever had

Drove all the way from New Orleans to sell my car they promised I would get. I have the email saying this is how much they offered me. When I get to dealership they say they messed up and tried to low ball my car. Don’t ever sell or buy a car from this dealership. They’re a bunch of crooks.

Outstanding car dealer. Very helpful and very courteous. I couldn't be more pleased with my experience.

Drove all the way from New Orleans to sell my car on a set price I was offered. I get to dealership and say they messed up the price. They had my vin number in the email and want to lowball my car. Don’t ever buy a car from this dealership or sell you car to them. They are a bunch of crooks.

The service advisor Terri Ann was very nice and made sure I was taking care of and the mechanic Bobby G was the best explained everything in detail I’d say he’s a expert on Honda’s would recommend highly of this team !

This is a great place for all your automotive needs, with a great staff in the service department lead by our friend Michelle, which is the Service Manager. Go on and see these good people today. Tell them J & J sent you.

ALL AROUND GREAT EXPERIENCE TORI WAS EXCELLENT AND FINANCE PERSON SAVED ME ON INTEREST AND GOT DISCOUNTS ON EXTENDED WARRANTY. GO SEE TORI FOR YOU CAR NEEDS. LOVE MY 2016 MUSTANG GT CONVERTABLE

ALL AROUND GREAT EXPERIENCE AND TORI WAS AWESOME IN HELPING WITH MY 2016 MUSTANG GT PURCHASE. FINANCING DEPT SAVED ME BIG ON INTEREST ON LOAN AND GOT ME DISCOUNT ON EXTENDED WARRANTY

Service department was very helpful with a battery issue on our Passport. Terriann took good care of us.

I was very pleased with the service I received at AutoNation Honda at Bel Air Mall yesterday. Before they took any steps, they texted me to let me know what would be done, how much it would cost and when it would be ready. It was actually ready ahead of schedule. Now, my Pilot runs just like new!

From the time we walked in to the time we left (which was at least an hour after everyone working there should’ve gotten off), everyone was so helpful and never made us feel like we were inconveniencing them whatsoever! Keith was so nice, the manager was also great, and Ambree was SO sweet and wonderful at her job as well! Pretty sure she’s one of my new favorite people. Thank you all again for staying late for us and doing everything you did to get us into our new car!

On a Saturday morning, quick and fast

Highly recommend! Like the staff and service.

For a first time buying experience they helping me so much! Jenifer was incredibly kind and personable and I would definitely come back for any future car buying needs!

Shout out to my excellent sales team, Herschel, Ambree, Greg and Derek @ Autonation Honda Bel Air Mall for getting me into my brand new 2022 Honda Civic! Together they made the buying experience smooth and pleasant. Very courteous, friendly and professional! Thank you!

Easy to schedule an appointment online. India was friendly and courteous, and the oil change was quick! Still love my Honda!

Easy and quick appointments available. drop off and pickup of vehicle was easy. quick turn around time on vehicle promise time. Wished they would have performed a complimentary vacuum of vehicle, but I guess the rainy day prevented that. Staff was great.

We had an awesome experience with mike. He was great at his job and kept us laughing, which for us was a bonus. I was very specific about what I wanted to spend and he made it happen!

They got me in my dream car & gave me the best interest rate I've ever received from a dealership! Go see Andrew!

They done an oil change and then rotated my tires on Aug. 5, 2021 and the tech raise my CRV up on the lift and used the running boards to lift, therefore it pushed the running into my front doors causing them to scrape the bottom of the car doors on each side. When I called them about it they wanted me to come in and see for their self,, so I did. I told them I want camper city to put the new running boards on, but they had other ideas, so they want to order the boards from Honda.. I'm a caregiver to my husband who has stage 4 cancer and can only leave him at limited time. Then they want me to come back on Mon. 16,2021. I told I couldn't Any Tammy sent me a picture of some running boards that look just like the ones I had on my car, but when Ii went down there on the 16th of Aug. they didn't show me the on they were putting on, any way needless to say the ones they put on are cheap made and are made of aluminum and small.. the ones i had on were bigger and made of chrome and were more expensive they just want to get out of paying for what they damage.. I have bought 5 cars from them over the years and I willl never buy another one there ! The customer service has deteriorated. My son and sat there and when people came in to work they would walk right my us and never speak until I say something to them.. I was work in public service all my life and never treated people like this. I shall tell everyone about the worse experience at this dealership. I told them I wanted camper city to put on the new running boards. They will get as good as they give. So I feel like I was ripped off due to their mistake!. I got cheap running boards now. And they told me 21/2 hourss it endedd up being 3hours and 15minutes. Ii will go to Eastern Shore Honda. I would advise everyone to also.

I had a very frustrating experience when we purchased my Honda Odyssey. Now the side moldings and mud flaps have been scheduled to be installed for over a month, yet I’ve beenwaiting in the lobby for over 3 hours for those two tasks to be completed. My appt was set for 9:30am over a month ago to make installation smooth and quick. It’s been a waste of my entire day, especially since I have to drive over and back from Biloxi, MS. Never again!

Great service. Fast with appointments and very friendly

I just bought a new to me CR-V Touring Edition and it was the BEST experience buying a car that I have ever had! Thank you for Tori for being a great salesperson and an all around amazing person! Thank you Ambree for being a great closer! Thank you for being such a sweetheart too! Thank you Stuart!! You are truly the BEST manager! I will buy from y’all again! No hassles. No games. No hidden agendas! Such a treat! ❤️

Well satisfied with there service! ! Nice people !

Andrew was so helpful with questions I had. I purchased my first car there and I would not go anywhere else! I have had my Subaru Outback for almost two weeks and I’m still in love with it! Nice people to work with!

Great experience with Mr Keith our salesman. We got just what we were looking for at the right price. I was so happy to drive it home today! I would buy from him again!

Brian Jackson,in the service department is the best.He has never let me down. Whenever I have a problem with my car I just take it to him and he take care of it.

The staff was very knowledgeable and friendly. They made the car buying process seem very smooth and swift

Auto Nation was very fast

I went in for my 100,000-mile service and maintenance. They discovered a leaking axle seal and replaced it. This could have led to my transmission going out had they not caught it. I am so thankful. Terrianne was so polite and explained everything to me. I am extremely satisfied with the service department at Honda Nation. They have always treated me right.

My car repair was completed correctly and on time. ASM did a great job. She kept me updated on the repair process. Great service department.

They treat me honestly I will recommend a friend they al friendly

Very helpful and friendly

Brian in the service department is the best !! I have an ‘09 Accord and have been working with him for years now. The service staff quickly identify the problem and the repair is done in a timely manner thx

We are always taken great care of from the moment we step in the door. Keith Gunter has been a great to handle all of our needs for many years now.

their financing is ridiculous, I would never get a car from this Honda dealer, we told them what we wanted and they came back with an astronomically ridiculous price of over double the msrp stating high risk with 2 missed/late payments during 2020 in feb and March during covid. and my score is good , not fair or bad

Good service overall. I was in and out within an hour. The customer service was also great.

Keith Gunter at AutoNation Honda in Mobile Alabama was wonderful. He was kind, considerate, and very helpful. He answered all of our technical questions, he even went above and beyond to help me over the phone the next day. We also would like to say that Amberlee, the finance lady, was great! She was so courteous and sweet. We enjoyed her, Keith and the buying experience we had there. The dealership had exactly what we wanted.

Ask for Mary or Herschel. They made the process easy and enjoyable.

My salesman, John, was most helpful and accommodating throughout the entire transaction. I appreciated his time and patience in explaining and demonstrating all of the features on my new CRV as well as his kindness.

Overall they do a good job servicing my car and recombining service to help keep my vehicle in good running condition. However, based on my resent visit I may not call to setup a time to make an appointment because l find an appointment time has any meaning. It appears to me that appointments has no real meaning. My only other complaint is their failure to apply a “next oil and filter change “ reminder sticker someplace on the vehicle

The buying experience was a good one. Salesman attended and listened to my desires and fulfilled them. Thanks Mrm Brown.

Top notch customer service. They made me feel valued and appreciated as a customer. They followed thru on all promises to me and made my car buying a positive experience.

Their customer service is horrible! Extremely slow and are NOT customer friendly!

Quick quality work no complaints

Overall great experience with the Service Department and Mrs. India!

We were just passing by decided to stop in and look around next thing I know we was doing paperwork on a New Car, very speedy and boom we have a 2021 we love it. Mr Brown was awesome and

Great people !! Very enjoyable experience !!

Everything was great and I received excellent customer service. The facility was clean. My car was ready really fast! I have no complaints!

Went for recall on my 2018 Honda accord. Appointment made by phone a d fast and adequate service done. Thankful

The absolute worst customer service in lower Alabama!!!!

Good work on time. Elizabeth Martial doe an excellent job as a service technician.

Had a routine oil change. Unfortunately they were backed up and it took quite a while but they were very pleasant

I brought my Honda Insight into the Mobile, AL Honda dealership because of a damaged tire. We talked about the various options, then spoke with Brian Jackson, one of the Service Writers there. He generated a service ticket and handled the process from there. I left the dealership for work and surprising to me there was a courtesy service shuttle that was available to take my wife . Therefore, I didn't have to drive back home. Several days later, I was notified that the vehicle was ready for pickup. I came in and finished the service transaction. I was very please with the overall results, how I was taken care of, and look forward to continuing working with the dealership.

Jennifer Waits was a great help to me when I went to purchase my vehicle. She was there every step of the process to make sure my questions were answered and I felt comfortable with everything. They were quick and made everything easy to understand. If you are in the market for a new or used vehicle I highly recommend this dealership and Jennifer Waits to help you! You won’t be disappointed!

Mr Alex and Ms Kaleshia did a fantastic job working with me , there’s no doubt that I will be dealing with them in the future, so happy with my new car thanks guys 😊😊

Good experience, helpful Sales Rep, very friendly. Sales Rep invited us back so she could hep us with the electronic set up.

India was very helpful, and I had my service completed in no time at all. Everything, overall was wonderful!

We needed to purchase 4 vehicles. After several days of negotiating and being told an “out the door price” I was told that didn’t include taxes and fees. After sharing my frustrations with The internet sales manager, Alex, he was unapologetic for their miscommunication. I was told “this car will sell. I don’t NEED you to buy this car” I was shocked by this comment because I thought they were trying to earn my business. I called and spoke to Derek the general manager. He said he could “maybe apologize for the rude comment” and challenged the fact that I could find a vehicle for the price we agreed on initially. The whole process was frustrating with autonation! Customer service is not essential to their business! Luckily we found Bob Boyte Honda in moss point and had a WONDERFUL EXPERIENCE!!

Always a pleasure working with Brian. He always has a smile and willing to help.

Great customer relationship, great service.

Clean waiting area and didn?t have to wait very long

Excellent experience would recommend to family and friends. Would definitely do business with them again. The staff in the facility was excellent as we are taking care

My sales agent Michelle Dauzat made my experience a very comfortable one. The process went smoothly and I appreciate that. She was very informative and helpful explaining the features of the car and answering my questions. Again a very good experience!

For 3 years I have tried to trade my car and heard the usual ?upside down? talk, Herschell took pictures of my car, sent them in, got me a quote and was ready to sell me my car. He made buying a car a easy going, he did not fast talk me and just try to put me in anything. I?m very thankful for him and I appreciate him very much.

Its always the best service, the employes are always so curtis, This is my second honda and i have never had a bad experience at Honda at Bel air in Mobile, all employees even the sales department are just the best.

When you go to Autonation Honda you can expect and you will receive the best of service.

Took my 2018 Honda Accord in for Oil Change. Fast, Quality service. Brian Jackson delivers every time...

When I went my car sells man was Mr. Michael. Michael worked hard to make sure I found something that fit my every needs. At the time they had one Financing Person, and I was there for over an hour. Michael kept checking in and so did the managers. The Finance lady even took a moment to let us know how many people were ahead of us. everyone greeted with smiles and even shared a few jokes. I will go back and send other friends and family!!

Friendly and great service work done at the Mobile, AL dealership on my service for my vehicle. Skilled and qualified mechanics. No more squealing brakes.

I love everyone at this dealership. They are nice and friendly and they do great work.

I came in for an oil change and it took 1 1/2 hour to complete that request. I was not in for any other services on yesterday.

Quick service,ready when promised.

Everything was perfect. Very friendly staff that made my car buying experience quick and stress free.

This is the fastest service center team they get the job done they are all professional at what they do if you need your car service I recommend you all to Auto Nation Honda by bell air mall in mobile al thanks again Auto nation for everything thing Honda

I love Honda!! Brian Jackson is the best. Every visit I had with Mr. Jackson he's been very pleasant and very informative on my services.

Everything was scheduled and repairs performed just as I was told it would be. No delays or surprises.

Purchase a vehicle 2 weeka ago and had a broken part in the suspension area and this dealership refuse to fix it under warranty. They screwed with the warranty by not telling the truth after being told it is full bumper to bumper coverage. The 2 auto repair shops that I had to spoke to have said the dealership should replace the part under the warranty. I will NOT recommend anyone trust this dealership and service department. They will lie in your face. Very disgusting and disappointing. Will be reporting the business to their Corporation and the BBB and other agencies.

Best used car buying experience ever! John, Stuart and Leslie were amazing. I love my Beetle!

Brought car into this location three times for the same check engine light problem. Told first time it was gas cap tightening issue which I was skeptical about since I'd had the car two years without this issue before and it didnt start until days after I'd last filled up... it happened again weeks later, noticed it was happening when it got cold, it happened days after fueling up. Knowing that it might be something more, I was notified I'd need to leave my car in over the weekend, I needed my vehicle and decided to reschedule, but when I picked up the car the light was off anyway. So third time it happened weeks later, and the reason for my complaint. I call and get scheduled for a saturday with an advisor who wasnt my normal, apparently she never listened to my description of the problem, or look at my car history with this. All they did was get the error code and reset the system, and I was told TWICE, that I basically didnt know how to tighten a gas cap on a car I have owned for two years without these problems. Bringing a car in for service like this is my last option, I exhausted many attempts to solve this before. I'd looked online, etc, tried numerous times unscrewing and then tightening the cap again. Instead I was lectured twice about this, the first time I can almost let slide, but when this woman did it the second time when I picked up the car I was mad but left without making a scene, I wasted my morning on this. Now guess what, once the weather dipped in the last week or so, I got the SAME ERROR AGAIN, and once again have scheduled service, though this time with my normal tech... my complaint mainly stems from being talked to like I was an idiot last time by the lady in your service department

We have been dealing with Brian for several years because he is professional and helpful. Great group of people in the service department.

DO NOT DO BUSINESS WITH THIS COMPANY. If I could give a zero rating for the Auto Nation Honda Bel Air Mall dealership, I would. Today, Friday March 5, 2021 at approximately 10:00 am, my husband put a $500 deposit down on a 2021 Honda CR-V EX- L AWD vehicle. We were told to arrive at the dealership tomorrow, 3/6/21 at 9:00 am to pick up the vehicle and finalize the paperwork. Much to our surprise, my husband was contacted this afternoon and told that the car, which we believed and were told we had secured with a $500 deposit, had been sold. When speaking to the sales manager my husband was told "the best they could do was knock $383 off of a 2020 Honda CR-V EX-L AWD". Pretty much, take it or leave it. I am appalled at the lack of professionalism of the sales staff at this dealership. I just called to speak with a manager and was argued with about the $500 deposit and hung up on. This company does not care about the customer. In the trying times we are living in, conducting business remotely is a necessity. If you are trusting the staff at this dealership to be competent enough to secure a vehicle for you and conduct business remotely and safely during a global pandemic, you will be sadly disappointed.

I’m Tori ! Come see me down at AutoNation Honda to get the best deals on the market ! Our environment is clean, comfortable, and straight to the point ! You’ll leave happy guaranteed !

Great team of people. Just purchased our 5th vehicle so far. Grandkids are up and coming. Been doing business with these folks for 13 years now and counting. Just a all around great dealership!!! Michelle as always Thanks and Jennifer is spot on and thanks for all your help and Ovis as always you took care of us!!!Keep up the good work and THANKS again for another great experience!!!

The staff was friendly and the buying experience was not stressful at all.

I wouldn’t recommend this place to my worst enemy

We loved our sales Associate. She was very knowledgeable and very pleasant to work with would highly recommend her to anyone.

Absolutely awesome car buying experience!! Very friendly and very knowledgeable! Thank you so much Jennifer Waits for finding me exactly what I was looking for!! I love it!! You made this such an easy process!!

First class service. Bought 2 new Honda's year 2020. Best vehicles

Very easy buying experience. Got the price I asked for with no haggling.

I had the best experience at Honda today. Such a fast and easy process and Tori is the absolute best!!

Service was excellent. Staff very courteous and professional.

Just leased a new Honda Civic from AutoNation Honda at Bel-Air and the experience couldn?t have gone more smoothly. From Kalisha the sales rep who not only helped me pick out a beautiful car and get a great deal, but is just a cool person to sit down and chat with, to Ambree in Finance who is a wizard at her job, incredibly knowledgeable, fast, and low-pressure, to India in service who helped with accessorizing it and servicing my wife?s Odyssey on very short notice when a tire went out, to the Manager Greg Vance who seems to genuinely care that his customers leave feeling satisfied - it was great all-around. Buying/leasing a car is a stressful experience and you always wonder if you got the best deal possible, but I left feeling satisfied and happy with the transaction which is a best-case scenario. There are some great people working there and I?d be happy to do business with them again and recommend them to family.

I had such a great customer experience with India.I never worked with India before but she handled herself in professional and friendly manner. I was truly pleased.

Excellent service and appointment process. Clean comfortable faciluty.

They were friendly and courteous. The tire was repaired and the feature settings were restored to my car. Which were turned off in error my last visit.

A very easy buying experience, and I would definitely recommend this dealer

Andrew Wilusz was super helpful and made my buying process super easy!!!

They are friendly and efficient in taking care of my issues. India is usually the representative who helps me, and is always courteous and helpful.

Brian Jackson in service department. He is always courteous, helpful, and professional.

I had the most pleasant experience purchasing my vehicle at AutoNation Honda this past week. It was a big relief to be able to work out preliminary details (pricing, credit application, etc) before I even came to the building to talk to someone. I already knew what to expect when it came to what I was going to be paying for the vehicle and didn’t have to haggle back and forth about the price - this was a Big Plus in my book!! I would also like to say that this is my third new vehicle purchasing from AutoNation Honda, so that alone should say something!

An excellent experience buying a car. Everyone was friendly and very helpful.

I had a wonderful first time experience at Auto Nation Honda Bel Air. Very courteous, informative and prompt for what I had done. Brian my Service Advisor served a 5 star acknowledgment for his professional manner. Keep up the excellent service!

Awesome service very nice people. Fast service

I went to Michelle and she was so friendly and helpful. I wasn't sure of the deal and they accommodated exactly what I wanted. Not sure of the service dept yet, but I know for sure sales and finance is wonderful!!

The service is always professional and attentive. They explain what they are doing, and they are always willing to try to help with transportation in the meantime.

I have been going there for service for nearly ten years. The agents are always attentive and professional. They explain the assessments and the choices. They try to provide transportation in the meantime. I recommend them highly.

John Crittenden was a wonderful salesman and a pleasure to deal with! Thank you!

Nice People! They even followed up to make sure i had a good experience.

I had my Honda CRV serviced yesterday. I was pleased with the service and how i was dealt with at the time

Setting up appointment was easy. The service was quick and attendant friendly. The cost was reasonable. The facility was clean and comfortable.

Waited an extreme length of time for service to get started. My time could not be returned but the service assistant, Brian Jackson took care of having service expedited and provided good customer service.

Good service, pleasant people. Will be back. Thank you.

My experience was great. I had the best service adviser India Leslie. She assisted with what I needed in every way . Thanks

A great place , service department was jolly on the spot with letting me now how my car was coming along. They were on time with my appointment.

I took my Odyssey van in to AutoNation Honda for service due to a recall. My representative, Terri Ann greeted me promptly, and the needed work was completed the same day. I was notified when the work was completed and picked-up my car. Everyone in the service department was friendly and helpful. I did not wait in the waiting room for my car, but I did notice the chairs were socially distanced and everyone was wearing masks.

I have been going there since I bought my Honda many years ago. They are always very professional and get me in and out as promised. Great team of people here!

No waiting beyond my appointment time. Work done timely and and efficiently.

My experience with getting my car serviced was quick and hassle free and the work was done in a timely manner.

Great service, friendly staff, and short wait time.

Bought a vehicle from this dealership, took it back the next day because of issues we noticed. One month later (as we’ve been bounced around from person to person) we were told tough sh*t. Dealer isn’t fixing the vehicle and apparently the warranty that came with the vehicle isn’t responsible or covering repairs because “the vehicle was broken when we bought it”. Shady business, even shadier people. Can’t believe we were conned by what was supposed to be a reputable dealer. Dealer warranty doesn’t cover vehicle and Stuart basically said it wasn’t his problem either.

We had the best experience with Michelle D. !! Unfortunately Jennifer was out that day and Michelle stepped in and treated us like family. Highly recommended!!! 5 star all the way. 👍🏽👍🏽

My experience and first time being at AutoNation Honda at Bel Air was an excellent experience. John was very attentive to my needs of the Honda Accord sport and made sure i was aware of how to properly use the car. He made sure i was aware of all the cool functions of the car. And i am very excited about my new car

India gave us good service and made sure we were taken care of.

I bought my Honda Pilot here in July. I’ve had it in twice this past week for service and was unimpressed each time. The people at the service desk couldn’t care less about the customers. The gal I was working with was looking at her personal cellphone while she was waiting to talk to my insurance company, when I standing right in front of her. I said hello to the man sitting by the coffee pot, which was down to empty, and he just looked at me, so I said hello again and he managed to force out a reply. He also seemed engrossed in his own personal cellphone. I took my car into a Honda dealer in Chicago twice before I moved down here full time and both times my car was returned washed, and I didn’t even buy it from them. Not the same story at Autonation. It was not washed either time I brought it in. When I inquired about that, the gal told me I have to request a car wash. Guess next time I’ll request friendly service people too, maybe it’s all my fault after all...

They have great customer service and very helpful.

Today I received a call from Honda service manager Mr. Pak. I was very pleased that Honda reached back out to us. He apologized for my bad experience and we reached a good agreement on how to move forward so we can feel confident in bringing our Honda back to this service department in the future. I must say we appreciated the fact of being heard and them making things better, made us feel better. Thank you.

India was much an amazing dealer to work with. When I first walked in the first thing I noticed was her smile. She was every helpful every step of the way.

I wouldn't recommend the service department! They are scamming con artists! I know it's their job to sell extra services, why do you have to lie! Told me my 1yr SUV tires were no good, a brand new car, haven't even reached 30k miles yet tires are bad. Did you tell me that on the last visit NO. they refused to do my alignment, saying I could get that done once I purchase a new set of tires! so you threaten me, intimidate me because I refused to buy new tires! I went and got a second opinion, they confirmed y'all are liars! All I needed was a alignment, not a new set of tires. How can I trust them from now own if you are going to lie to me? I like my SuV, but I hate going back to them for service! Service manager gave us the run around and backed his crooked mechanics. Your service department sucks! Crooks!

I've never felt so angry before. I purchased a brand new CRV 2019 exactly 1 year ago. I took it to this Honda for scheduled maintenance and those liars for mechanics said my tires were so bad they would not compete my alignment, but they said I could purchase a new set, then pay for an alignment. Took my car to another tire shop, nothing wrong at all with my tires, just needed an alignment! They made me feel so awful, I'm afraid to keep taking my car there. This service department is not trustworthy at all!

Everything about AutoNation is tip top! I have owned three leases through them. I am always treated fantastically. The facilities are always pristeen every time I am there. I am able to get work done via their free WiFi and love having snacks and drinks available.

Safety recall repairs were performed in the same day. TerriAnn was great and explained the repairs needed. I dropped off my car in the morning and picked it up that afternoon.I also had a gear shift button replaced and it works well.

India, in the service department, is always helpful, pleasant and thorough! I always look for her when I come in for my periodic service visits! It is employees like her that make customers smile!

Thanks Jennifer Waits for the great service on getting my new car! Going to enjoy it!

They worked hard, found the exact car I was looking for and didn?t pull any last minute pricing bait and switch games. As honest as you can hope for in a car dealership.

Goes beyond to help customers. Have been using service department since 1985 always available to help with your needs.

Great service staff , I bring my vehicle to this location for general maintenance

I recently bought a 2020 Honda Accord Sport from this dealership. Everyone I encountered was friendly and never once did I feel pressured to buy. Kalisha was a wonderful salesperson! This was by far one of the best car buying experiences I’ve ever had.

Very helpful on all issues and will recommend to all my friends.

The service was outstanding. Everything that was done to the car was explained by the service professional.

Firas Shueib, my salesman was awesome!! So informative and kind. I highly recommend buying or leasing a vehicle from AutoNation Honda in Mobile, Alabama. And make sure you see Firas.

I just bought a 2020 Accord Sport and can’t say enough nice things about this dealership. Everyone was extremely pleasant and not once did I feel pressured to buy the car. This was by far one of the best car buying experiences I’ve had! I highly recommend this dealership!

I was pleased with my service. I also purchased extended warranty?. Ambree Leslie was very helpful.

Great service. Service department was very professional.

My experience was really poor. Despite appointment and canceling work on recall as it would take longer than excepted, I had to find out by Vehicle was untouched 1 hr past my appointment time. Only after inquiring to take it since it was outside and looked ready, they worked on it and this time were able to get it done in 15 mins. And I didn't c where they measured tire pressure or refilled? I thought this was part of oil change service. Anyways, this is very unprofessional and not everyone was wearing mask.

I like knowing I can drive away feeling confident that my service work was done correctly and I like the multipoint inspection performed at the same time. Thanks AutoNation Honda! Betty Brockett

Thank you - for all your help! She was amazing! I was very happy with my experience.

It was fast and easy. Everything was good including customer service, mechanics, and technicians. Overall it was a really great experience.

The wait seemed a little long, but they were doing a thorough inspection, and they found a problem which they repaired. The Assistant Service Manager, India Leslie, went above and beyond the call of duty to keep me informed , and to make sure I was comfortable and not needing anything. Several times, she asked all of the patrons in the waiting room if they needed anything.

Friendly staffs. Good customer services. Satisfied every service

They are very professional and the shop looks clean. The waiting area was very clean and they practiced social distances. I also like the fact that they supported Breast Cancer awareness month. The service rep was super nice and made sure that I was updated on my car. A big thanks to the service department .

Michelle made buying my first car so easy! She is the best. I would highly recommend her. Everyone at Auto Nation Honda is so nice and helpful.

The advisor was very professional and courteous when I took my vehicle there for service. The place was clean and they adhere to the safety protocol for COVID-19 making customers feel safer!

I had a great experience with Autonation service department.

Honda Auto Nation of Mobile, AL will definitely receive a genuine five star overall rating from me. My CRV will soon be five years old. I have kept up the regular maintenance on it through Auto Nation and no one else. The customer service is great! Everyone is so friendly and knowledgeable and they see that my needs are met . The quality of service and repairs has always been top notch. I'm provided with a very clean waiting area with TV , snacks, etc. Thank you Auto Nation.

MY SON HAS A HONDA AND HE LOVES IT DEARLY. THE CUSTOMER SERVICE IS VERY PROFESSIONAL, AND THE WAIT TIME IS NEVER TOO LONG. ON FRIDAY, 10/23/20 HE CAME FOR AN OIL CHANGE NO SOONER THAN HE ARRIVED HE WAS FINISHED. VERY SATISFIED!!

If I could give zero stars then I would. There is a serious sense of dishonesty, aggressive sales tactics, and lack of professionalism here. Any prospective car buyer is much better off visiting other nearby locations such as Pensacola Honda or Tameron Honda in Daphne. These sales people will be in the unemployment line once online ordering finishes them off.

They are very friendly and they know what they are doing

The personnel at Autonation Honda understood what I wanted and did an excellent job of getting it done. My service agent was India and she was an absolute sweetheart.

I used the Costco Auto Program and received several thousand off the MSRP. I was contacted before visiting, and promptly greeted at, the dealership. Michelle D, a senior sales person, worked quickly to show the features of the Elite (I had a Pilot EX-L). After test driving it - she advocated a good trade value on my Pilot. I would recommend this dealership for your next Honda purchase.

Got me right in and right out and very nice within one week

I went to see why my battery kept dying I waiting 3 to 4 hours then they told me that there diagnostic machine wasn?t able to connect to my car then they wanted me to pay 240 for a 3 hour diagnostic test to see what was wrong

Top notch service, customer relations, & professionalism.

Top notch service, fast, friendly, clean, and professional. I would highly recommend to everyone I know. Car drives like new. I will return for my next service.

Great selection and Frias was wonderful

Great service. They bought my car at a great price! Really professional and friendly, I?d recommend to anyone.

Always excellent in every way - no complaints at all

Great service, friendly attitude, overall happy with purchase

We like the service dept, they’re always friendly and they always do a great job on servicing our vehicles

This was my second oil change on my 2019 Honda Accord Sport. I had a low air warning for one of my tires. The representative was very thorough and very professional. I was in and out.

Very professional, friendly and hassle free. Highly recommended.

The employee was very nice and she help me a lot. The area was clean.

Had my car serviced yesterday and I couldn’t be more pleased. Oil changed and tires balanced and rotated in one hour and fifteen minutes. Thank you Service dept.

John and everybody was so gracious;-) I hate I had to leave my faithful van, for 15 years

I trust AutoNation to provide the service I need for my CRV. The Service Department are efficient and knowledgeable too.

My salesman, Firas was absolutely great. His manager was awesome as well. The best car buying experience I?ve ever had. No haggling. They gave me a price. No one around this area could come close to the price they gave me!!!! Thank you gentlemen for you help!

They are thorough and very timely. Also a friendly knowledgeable staff!

Jennifer at AutoNation Honda at Bel Air Mall went above and beyond in making buying a car easy and convenient! My sister and I drove 2 hours to buy a car here and would recommend this dealership to anyone!

Wow! Let me just say how impressed I am with their service department!! They went above and beyond to make sure I was taken care of! I was fully expecting them to put me on hold and let me fall into the deep unknown of "on-hold" land and be given the run around like any other service department I've been on hold with in the past ,but that was most definitely not the case. They told me they were going to get back with ASAP and they did! I am not easily impressed with businesses but these folks went above and beyond! Way to go Auto Nation Honda! Thank you for making the service experience a great one!

In and out in 1 hour couldn't beat the service great place to go

Elizabeth and the whole Service crew always takes great care of both me and my vehicles!

This Honda dealership is awesome. I was able to get an oil change, transmission and break fluid flushed, tires rotated with an alignment, front and rear breaks changed and replacement of the timing belt. Same day and within 6 hours. I will keep using this dealership for service and future vehicle purchases

We stopped in just to look around for ideas on a car for my child who will be 16 soon. They didn’t have anything we wanted to buy at the time but the salesman that showed us around was GREAT! We will be back and hope to work with Andrew in the future.

My mother is 92 and because of C-19 health concerns scared to "get out". Auto Nation went way beyond helpful in getting her car serviced. I know of no other car service center that would have treated her and her concerns as extraordinary as Auto Nation at Bel Air. Many thanks to Bryan and his team! Jana (Anna Clausen's daughter )

Fast and friendly service

Auto nation Honda provided great service when I was experiencing car trouble. They found a solution and solved the problem quickly.

Service was great a lot of positive attitudes and professionalism

Brian Jackson and his team were great. They were extremely helpful and quick. Very efficient. Thank you Brian for your help and expertise.

John C. was a great sales representative and helped so much!

Good customer service treat every customer respect.

AutoNation it’s supposed to be Nation wide like the name saids. But no. I have to drive 7 hour one way and 7 hours back to return an unused part on it original sealed bag. Doesn’t make sense. Got it from them cause they “fool me” with the name.

Happy with my purchase. Michelle didn?t high pressure me which was so refreshing. No haggling; the price quoted was what I paid.

Fast, friendly, professional, and good deals on tires.

Great and friendly staff. Amaree was very sweet and helpful!

THEY HAVE GREAT CUSTOMER SERVICE AND ARE ALWAYS WILLING TO HELP.

Excellent customer service. Quick and efficient closing on the vehicle Quick response to text messages on questions on vehicle

This Honda Dealer strives to obtain total customer satisfaction. My service adviser India did a spectacular job and made sure all of my questions were answered. She is friendly and cares about me as a customer. Tammy the customer services specialist always reaches out to me to me after my service to make sure everything was done to my satisfaction. This is a wonderful team at AutoNation Honda in Mobile, Alabama. Thank you and job well done!

The customer service was great! I was happy with my overall experience and will continue coming back to this Honda dealership.

The employees were very fast and explain the pay . The place was clean.

Great experience with internet salesman John!

As always, excellent customer service. Friendly staffs and professional tech.

Friendly, professional and performs the job requested in a timely manner. This review is for the month of April 2020.

India was my service rep and she was very polite. It was my first service since I purchased this vehicle from the same location.

I had low tire pressure and went to the dealership service department to have it checked. Ultimately they had to order a new tire for me. I went back the next day to have it put on my car. Both India and Joe were personable, professional, and explained everything to me. I truly appreciate the customer service that was displayed to me both days that I went into the service department. They are a true asset to your agency and are always a pleasure to deal with!

I found the team there to be very helpful and honest. The car is great and financing was simple.

Arrived at opening of the Service Department in the Express Lane and was greeted by the Service Writer. My visit was to take care of the routine 36k PM items rotation/balance. Was in/out within 45 minutes. Thanks to the 'Service Team' for Super Service! Highly recommend!

Easy to make appt and quick service. Was impressed how much effort dealer used to protect us from virus.

Brian was great. He was very courteous. He informed me of services that I needed immediately and those that I would need in the near future.

It was my first time buying a car and Earl was the most helpful rep ever! It was my third location looking for a car and Earl made sure that I saw all of my options and walked me through the process making the whole thing very easy. Will definitely recommend my friends for this location and will be buying future vehicles from there as well.

Pleased as always.The services that Bryant Jackson providence was excellent as usually.I will definitely recommend this dealership.

I can always count on Honda Auto Nation in Mobile Al to have the best customer service.

Lee Thomas was so friendly and helpful!! My daughter loves her new civic!!

Service was excellent everything was did to my satisfaction

Always helpful and honest with my Honda Fit! Friendly and informative. ??

My experience with the service department is awesome and I'm always treated with respect and very courteous.

Hershel was extremely helpful in decision making process

Great experience will do business there again.....

Ambree Leslie was the most professional service staff person I have met. She explained everything about the service and what was recommended by the service technician. She could also quote prices for all items needed. As the wait went along, she followed up with updates.

Everyone was friendly, considerate, and very polite. Sales Representative listen and kept me within my budget. Awesome team at AutoNation Honda. Great team.

I highly recommend Auto Nation Honda. We've had really undesirable customer service over the years from their competitors and decided to try Auto Nation because we were sick of being gouged. We were not disappointed. My wife enjoyed talking to India Leslie when we arrived and was happy not to be rushed when she talked about the work needing to be done on our Pilot. Our mechanic Byron and manager Brian never hassled us over any kind of labor or work done. The problem was fixed perfectly on our Pilot and we will for sure come back to Honda for work if needed. I can't imagine buying any other car other than a Honda in the future with the kind of customer service we experienced there- thank you

All of the service advisors are very helpful. My car is taken care of and I am pleased with the work.

Ambree was my service representative and she was exceptional. We mostly communicated via text messaging. Later in the afternoon, after I had my car back she called just to make sure everything was fine and the service satisfactory.

I had excellent Service from the moment I walked in, Andrew Wilusz went above and beyond to get me the car that I wanted, he was very professional and knowledgeable about the product. The management staff and finance were also very friendly and helpful. I have always purchased from Tameron Honda Daphne because it is closer to where I live, but from now on I will drive the hour to Auto nation Mobile Al, they exceeded my expectations. Thank you again.

I appreciate the way the service staff works with you to be sure that your that your needs are promptly taken care of during your visit.

Describe my experience OK. This is my first time doing a Survey. Showed up to Honda early in the morning to get my car service. My service advisor INDiA LESLiE always speaking and smiling to everybody, asking them how's there day is going. So she ask me how can I help you to. So I told her that I was having Brake problems and I needed to get a oil change. So she ask me what was going on with your breaks. So I told her that they wasn't stopping like they should be. So She suggested some ideas on some breaks for my car. Gave me some prices, and explain to me the best brakes that would be good for my car. So I told her to go ahead and do the breaks and the oil change. Couldn't believe how fast it took to finish all of that. My oil change was done and my breaks are working better than they ever have before. Thank you so much INDiA LESLiE and the Honda team at Auto Nation.

Nice and Professional crew

Michelle made the process super easy! Auto Nation is a top notch dealer!

Excellent service and excellent staff. Did not purchase our car from there but will when we buy a new one.

Great experience for a first time buyer, loved the atmosphere, the salesman (Firas) and the finance guy (Ralph) were great. The only thing slacking was the lack of snacks and drinks.

Excellent Customer service , Excellent Car services ! I would recommend AutoNation Of Honda to everyone .

No appointment everyone was real nice. And it didn?t take long.

Everyone were friendly and professional and accommodating.

Always smiling and helpful to solve any problems

Always prompt, courteous and efficient. The Service Dept is the best.

Awesome service, I would recommend this dealership to anyone wanting a top notch Honda with service to go.

Excellent customer services, my car is in great hands

Very nice people and constantly checking on us while in waiting room

Have purchased my last 3 autos from here & have been very pleased with Sales People. Have been treated well & with respect. Have been very satisfied with service received. Autos have been great & in have performed well. Will return if need to purchase another car.

Purchase process was easy and staff very friendly. Beautiful facility.

Friendly service great staff. They know their products, and work well with you to get you the deal you want. Lee Tomas was our salesman . He’s very professional and friendly, easy to talk to and will work with you to get the car you need.

Good price friendly service great staff easy to talk with

Excellent service car was ready quickly. The drop off was also done quickly

Friendly staff. Very fast service. I was surprised .

The Salseman is always courteous, I have bought four vehicles from him. I enjoy going to a dealer that enjoys my patronage. My car buying experiences have led me to also get my vehicle maintained by them. The pricing is fair on all regards. I will always do business with this company as long as the salesman and managers are there to ensure another fantastic vehicle buying experience!

Keith was great. He was very knowledgeable and courteous.

Fast and very pleasant service department. I dealt with three different people and they were all professional and courteous . Great to do business with

Service was fine. The representative that waited on me was helpful and attentive.

The buying experience was great......I felt no pressure....

Very satisfied. Erica Parks at the AutoNation Collision Center went above and beyond to help me get my CR-V repaired.

India was great. Professional, friendly staff. Service was awesome. I was in an out within an hour.

We received exceptional service from AutoNation Honda on January 24, 2020. We had been searching for a new Honda Touring for several months, contacted at least 5 dealerships state wide and Mobile AutoNation always said they could beat other prices. We were happy to say they did! We were well satisfied with their service as well as their new car sales manager, Mr. Vance, as well as their Associate Mark Hochecker. Way to go guys!

Great place! Wonderful people and service we have purchased 2 cars from here over several years

great service and friendly helpful staff

India was terrific. Service was very good and figured out the issue in a timely manner.

My experience was phenomenal. My salesman helped me looked for the car of my choice with the right miles and year for me . Thanks autonation Honda for my 2017 Hyundai Sonata

Excellent customer services. Very friendly staffs. Thank You Ambree

Service is always professional, timely, and personable.

Excellent experience with sales associate and management.

I've had very good sales and service treatment at this dealership. This is the second vehicle I've purchased from them.

What an amazing experience! Everyone was courteous and professional and went out of their way to make sure were pleased, especially, Firas our sales person, Stuart, Ralph and Maher. We got in and out in less than an hour and were very satisfied with our purchase and the customer service. A I highly recommend Autonation!

Good experience the only negative is getting response from phone calls

Great Customer Service! Did an overview of all that was done for service that day, and what services are coming up.

Buying process was professional and fair.. In the past I was unsuccessful with making a deal here. However, my salesman and other personnel were straight to the point, did not take up excess time. In general, one of the best experiences of the 50 new cars buying experiences I have encountered.

Fabulous great service they go over and above great service

Enjoyed buying a new car with auto nation. Everyone was extremely friendly and knowledgeable about the cars.

great service friendly place always make time for emergency visits

Great service when getting oil changed. Will continue to use AutoNation?s services.

Overall, AutoNation Bel Air Mall’s service department provides excellence through service. Brian Jackson always makes my visits enjoyable. He and his crew are the best around bar none!

My consultant was pleasant and patient enough to answer all my questions . I would go back with her next time for my car service

Great experience! I'm satisfied with my purchase from Autonation Honda! Michelle was wonderful!