12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

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Recent Reviews from AutoNation Honda at Bel Air Mall

Took my car in to be looked at because all of my warning lights came on on a Friday morning. Was told it was the back rear speed sensor and would be ready by 10-11am on Saturday. Asked if this could be cleaned as I went on a few groups sites for my particular car and the day before I had a little tire work done on the same side. I wanted to try simple solutions before I had to spend the big money since my car is only 2 years old and I’ve never in any of my car had to replace a speed sensor and because my cruise control was working just fine too. I was told they only replace the sensors and not try and clean them. Which, makes sense when dealing with the dealership because they made an easy $400 off of replacing it and all they see is money signs and couldn’t care less about their customers, just their money. My car was not ready or even started on when they said it would be. It was hours later and they knew I had issues with transportation/childcare because I have a baby and the car seat was still in the car. They also did not add that they replaced the speed sensor, only that they checked battery, tires, etc. to the system and my car fax app is now telling me that it’s time for an oil change because they entered the wrong mileage by 2000 miles over what my car had. I have called to get this fixed with no return call... Also, both times I got the check sheet something different is marked off that “needs immediate attention” but it’s never the same and I haven’t gotten anything else done. A few weeks after buying it they marked it needed an alignment when it had literally just had one and it totally doesn’t. This past time it wasn’t marked that it needed an alignment though. Funny how that works...and I’ve only had the car going on 6 months. I won’t be back to auto nation Honda. I’d rather just drive across the bay in 5:00 traffic on a Friday in the summer to Tameron than go back to them. I would never recommend them, EVER!

Heather Boles Jul 16, 2019

I had a great experience buying a car from AutoNation. The salespeople were awesome, the management and the facility are awesome. The Honda cars are awesome, everything is straight aces. However, AutoNation went from 5 stars to 4 stars because they sold me GAP coverage provided by Safe-Guard Products International, LLC If you buy GAP coverage provided by Safe-Guard Products International, LLC and you total your vehicle, there is a high chance that you will not be taken care of. I totaled my Honda on March 09, 2018. Safe-guard Products is purposely procrastinating settling the claim. They have had all required documents since April 2018.. According to the website portal all of the required documents have been received and accepted and there are no notes on the account. So i call them on May 25, 2018 to find out why the loan on the car still hasn't been settled. They explain they have an illegible document. I sent the document in question six weeks ago,..on April 10, 2018, They didn't communicate to me or place a note on the portal explaining any issue with any documents. I had to call them to find out the problem. There is tiny fine print in the GAP contract that says if they do not have all documents within 90 days of loss they will not be liable for the claim. It is as if they are purposely trying to deceive me into believing all documents are good until the time that it will be impossible for me to make the 90 day deadline so they can reject the claim. In the meantime I am still making payments on this car. I am not happy about this at all. Safe-Guard Products International, LLC is single-handedly ruining AutoNation's chance to sell me another Honda.. which is a tragedy. I would absolutely buy another Honda from AutoNation if I knew i never had to deal with Safe-Guard Products International, LLC again. . AutoNation gets 4 stars. Safe-Guard Products International, LLC gets zero stars, for an average review of 2 stars. I would recommend the dealership, , but would not recommend this situation to friends and family.

JeremyBaker May 25, 2018

I am surprised by all the negative reviews posted below!!!! I purchased a new 2013 Honda Accord from a dealership in another state. Other than on one service visit to a different dealership, Autonation Honda at Bel Air Mall in Mobile has performed all my service. I have found the Service department at this dealership to be EXCELLENT. Most recently Ambree Leslie was my service advisior. After getting my oil changed and while paying for my service visit mentioned to Ambree that I had an issue involving safety that had happened recently. Specifically while driving down I-65 at the speed limit, the driver's side sun visor while not in use made a popping sound as though a spring inside of it had broken and the sun visor flopped down obstructing my view of the windshield momentarily. Since the car was out of warranty I called Honda Corporation Customer Service (not the AutoNation Honda Bel Air Dealership) and after talking to several levels of authority was advised By LUIS that HONDA CORPORATION was not going to do anything about it and I would have to take care of it by myself if I wanted it fixed.. IF ONE DOES A GOOGLE SEARCH, HONDA HAS HAD AN ONGOING PROBLEM WITH THIS VERY SITUATION ON THEIR HONDA CIVIC MODELS FOR YEARS AND TO AVOID A CLASS ACTION LAWSUIT, EXTENDED THE WARRANTY ON CIVIC MODELS BUT NOT THE OTHER MODELS. I mentioned my dissatisfaction with HONDA Corporation Corporate Customer Service and she immediately went to Mr Ernie Deview, Service Manager at AutoNation Bel Air and made him aware of my concern and Mr Deview immediately advised me that If I would give him a chance to resolve the issue he would. A replacement Driver's Side Sun Visor was ordered and delivered OVERNIGHT and early the next morning I received a telephone from Ambree to come in at my convenience and they would change it out. They did that very day. The initial purpose of that visit to the dealership was to get my oil changed. They changed out my Sun Visor simply because of my concern about the treatment I had received from Honda Corporate Customer Service and to have me a happy customer and to continue using them for all my Honda Accord's service needs. Needless to say I will continue using the Service Department at AutoNation Honda at Bel Air because of the excellent treatment I have always received from Ambree as well as the other Service Advisors and Mr Ernie Deview on prior visits to that dealership since owning my 2013 Honda 2013 Accord.

J Leon Pringle Jr. Jul 24, 2017

I purchased a 2012 Honda CRV in October 2016. I understand that I was getting a used car, however from everything I had been told, Honda's go forever - and this car was only 4 years old, so wasn't expecting any issues. ANY car should be fine after 4 years. This was my first car-buying experience. The staff was helpful and nice and the process for getting the car was fine; however, the car itself has been nothing but trouble and I have had enough. I have been to the service department 4 times since October with different problems each time. I will say, each time I came to the service center the staff was professional, however it has taken multiple attempts to get problems fixed. In a nutshell, I was sold a car with bald tires which almost ended in a wreck on the interstate (but thankfully traffic was light so when we hydroplaned, we didn't hit anybody); was quoted $800 for new tires through the dealership but was able to find them for $500 somewhere else; have had to have the bluetooth speaker replaced after coming in twice to have the problem addressed, then had to have the passenger speaker replaced after it spontaneously blew (when I don't listen to music very loudly...literally have no idea why the speaker blew), and am now having issues with another speaker; have had the rubber seal on the door fall off which led to rainwater getting into the car, have had the back windshield wiper come unscrewed and was not working correctly (that one was a simple fix, but still led to me having to bring the car in), and have had random plastic pieces on the trunk door literally fall off the car and have had to bring the car back in to have them replaced. After already having to visit the service department 4 times it the past 4 months, I am done with this car. The staff at the Honda dealership was great each time, however the car itself leaves much to be desired. I just bought a "new" car and am already looking to get a different one. Not a happy customer.

Rachel Leard Feb 24, 2017

As a retired Navy Veteran I have purchased a number of new and used vehicles in my time and I found this dealership lacking in so many ways. I arrived early in the morning to pay off a new honda pilot for my daughter. The service department was open but the sales personnel had not arrived. I went into the service area to wait and was not spoken to by any employee. I was ignored for almost an hour before the sales personnel started arriving. When I entered the sales area I was given much the same treatment. I told one of the salesmen what my visit was about and he said the person I needed to see would be in shortly and turned his computer on and left me to find a place to wait. After seeing some people moving around in the in the inner office I asked him if that was the people I needed. He said yes and went back to his work/computer. The manager I found in the office seemed to know what needed to be done and said "come with me and I will take you to the finance guy". The finance guy was obviously not interested in an old man in work cloths but he asked what he could do for me. I explained that I was there to pay off a vehicle that my daughter (I gave her name) had purchased. He looked at his monitor for a while, got up and pulled a folder from a safe and started asking questions about financing. I reminded him that I was there to pay the vehicle off and the purchase was for (daughters name given again). He continued to look through the folder and gave me a name of the person in the file. I gave him my daughters name the third time and at this point he was so annoyed he got up and walked out. I went back to the sales manager and told him the problem and he said "I know where that paperwork is" and got up and went somewhere and got a folder and asked me to follow him back to the finance gurus office. When the finance guru returned to his desk his attitude was "you are invading MY territory and I will decide how to handle this". Needless to say while standing outside his office waiting for him to decide when to ask me in with a check for almot 40K I made up my mind that this would not end well. I will NEVER visit this business again unless the vehicle is a lemon and they treat my daughter like they treated me. Then it will not be a friendly visit. I went to their site and did a "instant chat" with someone and told them I needed the information to contact the owner and give them a review of the ordeal and was told I would be sent a form for my input. Needless to say that has not arrived..... My advice is, drive the 50 or so miles and find another dealer

C. D. Knight Nov 2, 2016

To all who wants to purchase a car a Treadwell Honda in Mobile, Al be forewarned that the company carries car dealers: Ben (used car manager), Chris (Sales person) & George ( floor manager) who are highly unethical unprofessional businessmen. I recently was closing a deal on a 2001 Honda Civic Ex. Sedan (Plum color), when I brought it in to be looked at before the final closing procedures. The negotiating aspect was all said and done and all I had to do at this point was to sign the final papers and hand the check to them. George and Chris told me to leave the car for the night so the mechanic could take a look at it tomorrow, little did I know that they the next day would under mind "our agreement" and take the car I was going to purchase and sold it to another customer. While they were telling me how the car was being looked at, Ben took the car and posted it back on the lot for the next unsuspecting (higher paying) customer. When George confronted me about the "miscommunication" that was happening there, I was baffled at all the lies they were trying. Chris told me the technician was looking at it. George was telling me the same. As for Ben, he was a complete [violative content deleted] who was absolutely rude. Miscommunication, I think not! It is more like betraying the trust of the consumer (me) and being a sell out, all to just sell the car again to the higher bidder. An agreement is an agreement and would you want to deal with a company or people of the company who would do such a thing. Decide for yourself! *Note Chris later did apologize for the unfortunate event and informed me that the person who made the final decision to resell the car I was about to purchase made a bad mistake. I agree completely in the fact that they not only just tarnished the name of the company but they lost future potential customers as well! I know that I will not recommend any of my friends, family, and loved ones to do business there!

civic13 Jun 7, 2008

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