Drove to Mobile instead of using the local Honda dealer all because of their salesperson, Lee. I felt like he really got to know us and our needs. He was knowledgeable, asked the right questions, and did not try to upsell us. We truly enjoyed working with him!

Service is professional, quick and comprehensive!

Great and fast service coupled with friendly staff.

Don’t ever try to trade in a car there unless you want to give away your vehicle. Buyer gives you bottom dollar...

Excellent customer service. Great follow up. I was treated like a valued customer. It’s hard to find that these days. Highly recommend them for service and if you’re in the market for a new or used vehicle.

Very courteous staff helpful in every way, sales person and sales manager very helpful. Great Experience

Michelle was THE best!!! From the first email to the phone calls and texts - it was so smooth. The whole team worked together. John Hinckle was great also. All questions were answered and I left being very thankful I had reached out to AutoNation for the car searching. THANKS TO EVERYONE! And I love my CR-V Ex-L! Would do it all again. :D

Charging me $75 just to put in a code on my radio so I can listen to music, a code that was already set on the car, makes no sense

Got a nice 2008 infinity. Great team

Michelle was great and got us a great car at a great price

The sales and service team are great. I had a problem within a few months of buying my pre-owned SUV. I'd gotten the extended warranty and everything was covered, minus my deductible. I'm a single mom and my SUV was my only mode of transportation; they lent me a car while mine was being fixed. That meant the world to me. They have the friendliest, most helpful staff! Thanks!

Only dealership I will use now

Wonderful! Ambree Leslie always takes great care of me and my Pilot.

Service Advisor: India leslie is phenomenal and very professional. I have never had any bad experience or complaint about my car service. She went above and beyond to be helpful.

We drove from Biloxi to AutoNation Honda for service because we are new to the area and didn't have a great experience at Pat Peck in Gulfport. Brian and India at AutoNation made sure we received excellent customer service for 2014 CRV and we will be back! So happy to have found a new service provider that we feel confident about.

Great experience , no hard sell or bait-and-switch .

it was awesome, this is my second time for service and it has be very pleasant both times they employees are very kind and prompt on getting the service done in a timely manner.LOVE MY HONDA wouldn't have anything else

Just got my car serviced but it was an overall great experience

Great service

After a long shopping process at several dealerships and on line in Mississippi and Alabama for a Ridgeline I with out a doubt got the best price avaliable at Autonation Honda in Mobile . Special thanks to Michelle Dauzat for her patients and professionalism in this long process. I would recommend anyone in the market for a Honda to see Michelle at Autonation Honda.

This place is great. This is the second vehicle I have bought from Autonation Honda. The salesman Micah Crabtree is great! I've had no issues with the entire process.

Everyone at AutoNation was extremely helpful. Especially Nelson. I went there just to get an idea of some cars even though I had a specific one in mind. When I told Nelson, he found the exact car I had been wanting for the price that I wanted. I was actually under budget with just the price of the car without taxes and fees. He followed through on everything he said and even went above and beyond for me. I had a great experience and I'll be back for my next car!

The sales person Nelson and Bree did a terrific job. I bought a no-haggle price car. I didn't mind paying the sticker price but what concern me was all the extra fee. I had to pay almost an extra $670 of the sticker price. Technically it was an extra $1000 if one was to account tax but tax are reasonable (even though the government is still shutdown as I'm typing this). In the end I felt the company haggle me. In the future, if you going to advertise no-haggle price, be sure to include at least the documentation fee within the sticker price. They have a 5 days full refund return policy which is great. The first day i bought my used car, I took it to an independent mechanic and the only thing that need fixing was it front and rear brakes but he told me it can wait a few months. I already knew but AutoNation wouldn't budge in fixing this problem before i bought it. I needed a car so i bought it anyway. I probably won't return and probably keep this car. It a reliable model with only 83k miles. I would give this a 2 to 2.5 Stars but the people were never mean and probably were just doing their job.

The sales person Nelson and Bree did a terrific job. I bought a no-haggle price car. I didn't mind paying the sticker price but what concern me was all the extra fee. I had to pay almost an extra $670 of the sticker price. Technically it was an extra $1000 if one was to account tax but tax are reasonable (even though the government is still shutdown as I'm typing this). In the end I felt the company haggle me. In the future, if you going to advertise no-haggle price, be sure to include at least the documentation fee within the sticker price. They have a 5 days full refund return policy which is great. The first day i bought my used car, I took it to an independent mechanic and the only thing that need fixing was it front and rear brakes but he told me it can wait a few months. I already knew but AutoNation wouldn't budge in fixing this problem before i bought it. I needed a car so i bought it anyway. I probably won't return and probably keep this car. It a reliable model with only 83k miles. I would give this a 2 to 2.5 Stars but the people were never mean and probably were just doing their job.

Actually great service; don't mind paying extra at dealership due to this.

Had a great experience with AutoNation Honda. Herschel went above and beyond to help me get the car I wanted. After purchasing my car, I had to return to the dealership and Herschel met me at door to ensure my issues were taken care of. I would definitely purchase another car from AutoNation in the future.

Very pleased w friendliness and keeping you informed while vehicle was being serviced . All the staff was extremely polite an helpful!

Thank you for wasting mine and your time. I had an appointment to see a vehicle and apparently it was sold that morning. I dont mind the fact that it was sold, I did not like the fact I received no less than 6 phone calls from at least 4 different people and not one of them bothered to tell me the vehicle was already sold. Wasted trip, wasted time. I will never do business with this car dealer.

Found a great used car with low milage and Stuart made sure every thing was right on the vehicle.

Great service!

Super experience! Really appreciate the service team going the extra mile to help me.

Very nice service. Thank you to Ambree, the service advisor.

They have very good customer service and the service department where I went to get an oil change the lady Miss Elizabeth she always I bought a Kia Cesery for my key in it fell apart the exchange it with no hesitation and I like that care of me and they are very polite

Great place to buy a new Honda. Phillip is fun to work with and not pushy. Great selection. Great price. Honors USAA Buying Service. The F & I process was relaxed and friendly. John was great to work with.

Very friendly. Great selection. Not to pushy. 😁

Have purchase three new Honda’s here over last several years...Sales manager Greg Vance was involved in all three. Every thing went perfect in each transaction...and we got a better deal than elsewhere...I have also had each of those Honda’s serviced at Autonation. Every service visit I’ve had has been without issue and I have been treated very well..I have been well satisfied and having 12 years of driving Honda without one mechanical problem is how it’s supposed to be.

Wonderful customer service

Friendly, knowledgeable staff. Competitive prices and great facility. The best car buying experience I’ve ever had, I would definitely recommend them to anyone.

Bryant was a big help in getting everything serviced in a timely manner. Hope to continue to do business with AutoNation in the future. Thank you.

Excellent experience and a great team to work with. Herschell did an awesome job. We got exactly what we want at a great price. Thanks guys.

I am very pleased with the service Ambrose Leslie provides. She exceeds my exceptions in every way! They always do an excellent job on servicing my car at Auto Nation .

Great Service, Fast, Service writer (Thelma)was very polite and enjoyable to Deal with.

Dec 18th 2018 brought a recently purchased, used CRV in for a multipoint inspection (invoice 531459) and diagnosis of why all 5 doors are not opening and locking properly. Picked up car in the afternoon, no one reviewed what was wrong with the vehicle with me. Overcharged for the diagnostic fee that was quoted. Had to ask a few rushed questions. Upon getting home, find that estimate is sloppy and hard to read. No clear breakdown for parts and then labor, no totals. Also gave me estimates for pep boys and aftermarket parts. I specifically asked for an estimate with oem Honda parts. If I would have wanted after market I would not have spent the time to drive to the dealership. Prices seem ridiculous. I was told 4 door actuators would need to be replaced. This is my quote, Keep in mind that the Honda boards are filled with chronic honda door lock and ignition problems. This is what you will be expected to pay for cheap poorly designed plastic parts that will soon wear out on your Honda. Left Front door actuator $800.95 dollars. Left Rear $336 dollars, Right Rear $336 dollars, Rear Hatch 457.90. $1,930 not including tax. So figure over $2000 dollars to keep your door locked. not for an engine or transmission, repair! Simple plastic parts that allow your doors to be locked to keep your family safe. Revolting! disgusting! Going out of the way to abuse customers needing service. I can not recommend buying a Honda or service by this dealer. Ray

Service department - scheduled an appointment for a front end alignment. The work was done quickly and I was quickly given a data sheet showing the completed measurements when I requested it. The steering wheel is perfectly centered and the steering and tracking is perfect.

Very pleased with the service we received at the dealership. They checked regularly to see if we needed anything. Staff was cordial and customer oriented.

Everyone was so friendly and helpful.. A very positive experience having my car serviced.

Everyone is very professional and the service is quick!

Excellent quality car care. Right from the beginning, a winning smile from my Service Writer, Amber To the professional, hands on approach of the Mechanics. Wonderful Job. I have been bringing all of my Honda’s here for over 10 years and I am completely satisfied.

Excellent customer service and the best price in the area.

I recommend Honda 100%. I love my Honda, and all of the people in the service area are great! John, the finance manager is phenomenal!

Went to drive my daughter to school, and had a very flat tire. What a rotten way to start a very busy day. I called AAA, then while waiting called Autonation, Sam’s, & Costco to see about tires. Autonation answered their phone (neither store did). Ambree did an excellent job of getting someone to run me to my meeting, and get my van back on the road. By the time my meeting finished at 11:15, everything was finished and I was able to continue my day. Fantastic service!

Wonderful customer service and Ambree was very friendly I really enjoyed talking with her. Thanks for the service I will most definitely be returning here for now on. I will never return back to Tameron Honda in Spanish Fort again they are very rude there. I'm very thankful for friendly people at AutoNation Honda in Mobile that actually keep their word and do what they say. 😊

Salesman Sam is very unprofessional and not qualified to sell cars. Unethical and dishonest and will sell the vehicle you are trying to purchase while you are at the bank getting funds to come back and sign paperwork. Will make sure to shop for our new van at another dealership and make sure to tell all our friends about our experience so they can avoid the inconvenience of having to start over with this process. Guess we drive to a Daphne or Pensacola dealership for a vehicle!

Painless, straightforward.

Everyone was polite, They serviced my car and rotated my tires in a timely manner.

Bill was a great sales person, straight forward; as was the Sales Manager Stewart.

My experience at AutoNation Honda was wonderful! The staff was very knowledgeable about the vehicle that I want to purchase. Breyahnia also helped me to set up my car radio stations and phone services. She was very friendly, knowledgeable, and great to have a conversation.

workers were friendly and I got good deals off my service

My service advisor (Ambree Leslie) took care of me. She understood my concerns and she helped to insure that I was a satisfied customer.

No one likes the process of buying a car. It is a ridiculous system. It took about 5 hours and wore me out but I got it done. I tried the internet route and got a price and then went over to have my car appraised. The internet car salesperson was Mark Hochecker. He did a great job. I finally bought what I went for and went home. About a 5 hour process. Good place. I liked everyone I met. Its just the process I don't like and it is unpleasant everywhere.

I will be returning to this location because of found issues to my car in hope for a resolution. After spending $480 on my service which I thought was necessary, hours later I find that my tire pressure is low & I am missing a part from my truck. Thus after reviewing my bill & previous bills from previous services, I found I received a poor & inaccurate consultation from the technician. I have been trying to contact the service department earlier this morning & could not get someone to pick up my call, knowing their hours are 7am-6am. Unfortunately I believe this will be my last visit to receive an oil change from this location.

Nice people

I have had the most terrible customer experience with Autonation Honda and their service department. I guess this is the treatment one should expect from a large chain style dealership that is only concerned with closing the sale and could care less about the consumer once the deal is done unlike locally owner dealerships. Think twice before purchasing a car here!! There are a lot of other good dealerships that exist in the area that should be considered. I DO NOT recommend purchasing the extended warranty packages they will try to sell you when you purchase a vehicle. Furthermore their service department's management staff lacks professionalism and is extremely difficult to work with. They never return your calls and make you really work hard to get any sort of assistance. I will never purchase another car from Autonation Honda and have warned many of my friends, family and others of my terrible experience to save them from making the same mistake I did. I purchased a new Honda CR-V from Autonation Honda in August of 2017 and the salesman was able to talk me into purchasing the extended "bumper to bumper" service plan for over two thousand dollars. At the time the plan sounded great. About one year after having the Honda CR-V we noticed that both front seats tan leather was starting to discolor and turn yellow (see the attached pictures). We immediately reported the issue and over a four month back and forth period with the service department manager, Brian Pak, we were told that we caused the damage and it could have been "body lotion" or "sunscreen." The fact that the leather seats in our new Honda cannot tolerate contact with extremely common substances like lotion or sunscreen is totally ridiculous! The material is defective and they Autonation escalated the issue to Honda directly, who had us bring the car in multiple more times to then offer that we pay for half of the cost to replace the seats and that they were showing "good faith" to replace the issue and totally blamed it on us, the consumer. In closing, I know there will be issues with vehicles and I am completely understanding of that, but when an issue arises and an extended service contract has been purchased, I expect the issue to be addressed in a professional and timely manner. I hope at least someone reads this and this prevents them from falling into the same trap we did. Spending hard earned money on a nice new vehicle and having a deceptive service department leave you completely hanging when you make a completely sound warranty claim is bad business and should be avoided. This is my wife's car and I personally drive a GMC and have had a much better experience with service claims on my vehicle. I highly recommend looking elsewhere for your next car purchase as I can assure you this is the last Honda we will ever own and the last car I will ever purchase from the Autonation dealership chain. ***Update 12/03/2018*** Per the request, I reached out the the GM, after speaking to reception and being taken through the first two people in charge I finally spoke with the third in-charge who informed me that they could not help me until the General Manager is back in the office on Friday (12/07/2018) and that they would give me a call. I provided all my contact details so I am eagerly awaiting the call. I look forward to updating this post based on the outcome of our conversation!

I had an absolutely wonderful experience at AutoNation Honda. Sam our sales person and Alex one of the sales managers were fantastic. I live in Florida so I didn't want to spend a whole lot of time haggling and negotiating at the dealership. We did a lot of the dealing via email and phone calls, and I drove in to the dealership to sign the paper work and I was on my way with my new vehicle. The best and easiest vehicle purchase I have ever made.

Appreciate Mark Hochecker's professionalism and superior customer service. Would definitely work with him again to purchase a vehicle.

Brian was courteous, reassuring and HELPFUL!

Absolutely love the experience that I had! Everyone was so nice and helpful! So glad I choose AutoNation Honda to do business with!

Mrs. Elisabeth is very helpful and pleasure to work with

I had an absolutely wonderful experience at AutoNation Honda. Sam our sales person and Alex one of the sales managers were fantastic. I live in Florida so I didn't want to spend a whole lot of time haggling and negotiating at the dealership. We did a lot of the dealing via email and phone calls, and I drove in to the dealership to sign the paper work and I was on my way with my new vehicle. The best and easiest vehicle purchase I have ever made.

Went in to have oil changed, and service was fast ,came home, and 3 hrs later, Nelson Bryant called and made me an offer on a new Accord that I couldn’t refuse! So goodby 2017, hello 2018! Wow what a difference in features. This car practically drives itself! So impressed! Happy birthday and Merry Christmas to me!

Our family has bought three Accords from Auto Nation Honda at Bel Air in the past two years. We have had excellent experiences every time, special thanks to Phillip, John, and Brian.

Didn't think I'd have the time to purchase a pickup, but then there was Cedrick Newkirk, Maher Bellallah, and the supporting staff at AutoNation Honda to deliver the good news. I purchased a 2016 Dodge Ram 1500 Big Horn with the Hemi 5.7!!! They treated me with respect and gave me the best advice. I'll be sure to drop by in January to make another purchase. Thank you all!!!

AutoNation Honda!!! Treats Me like Family💖. Just fine every time!!!

Very friendly staff, of course they do want to sell you a vehicle, up-to-date facility very nice

Edmund's went out of the way to make sure our honda pilot got the service it needs. Also he made me aware of services that need to happen in the near future. I will be coming to get back to get the additional services

I leased a white Honda CRV. It is very Pretty and drives so good. It has all the latest equipment, I'm looking forward to learning all that I do have.

Excellent, friendly service...thank you! One note: I pulled up expecting carside service before realizing I needed to walk in to check in...a sign would be helpful (an older gentleman honked before realizing he had to wak in).

Awesome people to deal with I had a great experience

Entire staff helpful and awesome from start to finish!

The whole process of getting my new car was one of the most pleasurable experiences I’ve had while buying a car. From first getting to the dealership to driving off the lot in my new car, it was like myself and every employee I came across were old friends. Not once during the buying process did I feel pressured or like I was being taken advantage of. You can’t ask for a better group of people to go to when searching for your next car. Michelle and Robert always replied to my emails and calls as soon as they possibly could and never left me wondering if they were ignoring me. Good job guys, keep up the great work! 10/10 would recommend!

Great

Great customer service. Enjoyable experience.

Great experience. Everyone kept me informed. The work took twice as long as expected, nearly four hours. I was surprised and delighted that a reduction in my bill was offered without my asking because of the unexpected delay.

It was not good they kept trying to tell us that they could not fix the part on a car that we had to get it fixed because the insurance didn't cover Parts on a cart cover Parts on the engine when we got the car we paid extra to have insurance on it to cover all of that so there's a loophole through all of it you wearing it only covers the engine if necessary

My experience was fantastic! Sam in sales made my decision easy in purchasing my car. John in finance made sure I had an understanding of what I need. Stuart consistently checked in with me throughout my process. All were very helpful and considerate! I would definitely recommend going to Autonation Honda at Bel Air Mall for your next vehicle purchase!

We had a wonderful experience. Highly recommend AutoNation and Nelson! He has helped up twice in the past few months. We will buy our next vehicle from this dealership. Thank you for making our purchases seamless.

Purchased a Certified Preowned 2018 Accord, was a seamless experience on a beautiful car. Had one cosmetic blemish they even fixed for no charge.

Service was great! And I love my Honda Accord

Fast courteous service

I have a Honda 2014 CR-V purchased from AutoNation Honda new back in 2014. Never had a problem with this car, which is our only vehicle at this time. We take it to AutoNation for oil change, tire rotation, fluid level top offs and other things considered appropriate for routine upkeep. We have an extended warranty. This time I went on a Friday, got there about 9:30am. Estimated time to complete the tire rotation, oil change, routine servicing of systems, including transmission and brake checks, was about two hours. I decided to wait for the car. I connected my tablet to their WiFi , grabbed a bag of popcorn, and settled into a chair to read and play MahJong. Before I knew it, the service attendant was telling me they were towel drying my car and it would be ready in about 10 minutes. No unexpected problems turned up--the up side of regular maintenance. My CR-V shined like a new car....all the leaves and grime from parking in the shade this summer were gone from the body front and back, as was the dirt on the floor mats. What a relief that I did not have to wash it myself! I am still pleased today--- I know the car is ready for a road trip, with all systems GO. I made an appointment for February, next service date. I will be back. AutoNation has always treated me right.

Brian provides the best service, bar none. He ensures everything is in good working order. I have no second thought about his assessment of the condition of my vehicle per Brian's advice. Service is why my son purchased a new vehicle from you within the last 60 days. I don't hesitate to make referrals to you whenever possible, all because of Brian. Howard and Naomi Porter

Thanks to Mr. Brian Jackson of I-65 service road Auto Nation of Mobile, Al for his fine quality service.

Lost the tags on my trade-in, no orientation on the functions of the new car, lack of their knowledge of the Navi system.

They are professional. I didn’t do much study about the next purchase before I went for test drive. They gave good/honest offers. You might be able to find better offers with more efforts, but there is not much space left (in my opinion).

This was best experience I have ever encountered when purchasing a vehicle. Jon was there to answer all of my questions and concerns. He even surprised me with a black Honda Civic instead of the white one. He was very friendly and knowledgeable. I really enjoy my experience with Autonation-Honda. I would recommend anyone who is looking to purchase a vehicle to go and see him!!

Good professional internet sales service. At the dealership, excellent service and attention to my requirements. Would use these folks again

Great experience. Easy to work with. We also purchased another car for our daughter two days later and it was a totally different experience that I never want to go through again. If only she had liked the Hondas.

I have always gotten great service from the team at Autonation. This time was no different. Ms India took great care of me and my car. I was in and out quickly. I would recommend Autonation Honda of Mobile to anyone. I look forward to my next visit.

Customer service department is efficient and helpful.

Horrible service department and the staff has bad attitudes. I got an oil change here and found out afterwards that I had an AC Delco oil filter on my CRV. Either they don't use Honda parts, they didn't change my oil filter, or they didn't do the oil change at all. Whatever the reason, don't trust this place with your Honda. It's not worth the risk.

Service done in a timely matter. Thanks Brian Jackson

Servicing my 2017 Honda Sport SE, friendly and courteous staff. Wonderful experience!

Love love love the staff!!!!!

Took my car in for oil change, service was prompt, friendly and thorough.

Great service. Really good people always trying to meet all your needs

Service was relatively fast and employees were friendly.

Not to military service members. Financing lied to me when I asked about their policy on shipping cars overseas on military orders. Do NOT finance the vehicle with them. They have higher interest and they don’t support servicemen. I ended refinancing the car and paying more $ to the DMV to change the title to my new lien holder. Use a bank that supports military members. The NFCU helped me with the authorization letter to send my car overseas and lowered my interest.

Excellent Service!

Elizabeth in the service department was very nice, polite and kept me informed on repairs needed on my Honda Accord. Thank you for good service

Excellent service! Timing was right. Repairs and servicing was exceptional and professionally done. I was very very satisfied with the service attendant and the quality of the service given.

Excellent customer service. Very nice and helpful.

I have had great services when I come to Mobile, AL. Always Greeted by someone. If they know that you comes regular, the greeter will give you over to your service person that always help you, which I am thankful. Thanks to my serviceman B. Jackson and AutoNation.

While purchasing our new vehicle on a Saturday, the sales staff remained professional and cordial the entire time. We left a bag in the trade-in vehicle, on a Sunday we drove by to see if in fact it was still there. The staff was able to retrieve the bag and we recovered my wife's $400 bracelet she received on her birthday the night prior. Our salesman, Micah was very attentive and respectful - Thanks for the nice new ride. Larry & Lanea Williams.

Great service

I would like to say thank you to the sales team at Autonation Honda. I just purchased a beautiful Honda CRV. This sales team went above and beyond to earn my business. Ask for Micah from Grand Bay. He will fix you up

Unlike other Honda dealers in the area I visited I was treated with respect and not closed on like a cheap used car lot. They were patient with me while my daughter decided exactly what car and color she wanted and in addition gave me the best price of any dealership I visited. After the sale Phillip spent time with my daughter making sure she knew everything she needed to know about the vehicle. In addition, Phillip gave her his private cell number if she ever had a question. I would highly recommend AutoNation Honda if you are considering purchasing a vehicle. Ted Donley

two brand new cars there in 3 years pretty good

The service has been excellent, and staff keep the customers appraised of all issues

Horrible customer service.

Friendly service in a timely manner!

I took my car in for a checkup 3 weeks ago. They said I needed new spark plugs. so I agreed with it. And let them install them. Last few days my car has been having problems. I took it to the main dealership and they said my car had some damage because of bad spark plugs were installed. Has to pay alot to fix the screwup they did. NEVER GOING BACK

The service department is very easy to deal with and helpful in answering questions.

All aspects of service appointment were satisfactory. Scheduling the appointment, reception up one arriving, clean waiting area, timely service, and explanation of work done to the Accord.

The manager and salesman were helpful and professional and answered all of my questions. They did not pressure me or try to sell anything.

Totally dropped the ball on this last service. Still awaiting a phone call after two calls. I should not have to drive there to get an answer that can easily be answered via telephone. � Let me repost and give this emoji a smiling face. �

Service area was fantastic. The sales personnel I won't comment on. But, the wait area leaves much to be desired. I've made note of the waiting area on each follow up after my visit there. I guess they think having customers standing while waiting on their vehicle is no big deal. Update - 09/04/2018 - I see much more seating has been added since my last visit in January. That's very much appreciated. That said, it would have been nice if the service rep had notified me my car was ready to go. I had to go to service desk to ask about it.

I have been going to Autonation Honda since 2013. I like their service & love the Autonation custom care service team. As soon as up pull up they come running to serve you &always so helpful from being to end.

I usually speak with a lady named India. She is very sweet and professional. I have never had any complaints with the service and care I have received from Honda.

VERY VERY GOOD EXPERIENCE. The service associate was perfect. His name is Brian. He has always been a professional man! I thank you Honda AutoNation! Just would not go any where else!!

Have purchased multiple cars from here over the last decade or so. If you’re looking for a new car with no trade in to offer, you will not beat their out the door price. So simple - price + doc fees + tax = the price you’ll pay. No hassle and SUPER friendly!

Excellent customer service. I drove 60+ miles to buy here because the Honda dealer nearest me did not even respond to multiple emails. The staff is knowledgeable and friendly without being pushy. I didn't feel the slime oozing off of anyone as I did at another place in AL. Very appreciative and feel like I got a really great deal.

Everything was done without any hassle and everyone was very nice. They left my car clean and even checked a few other things. I was very pleased and would highly recommend them

I took my car in for a possible starter issue. The issue was confirmed quickly and my car was repaired in a timely manner. thank you!

Was the best new car purchase experience I have ever had, the salesman John Carraturo was no pressure just let the sale happen and the communication via email was a great experience.

Service was very good experience. Prompt with my appointment time.

If you expect service after the sale, don’t buy a car here. I bought a used car here in November, and regrettingly bought the extended warranty. I totaled the car in July, and have been attempting to cancel the warranty. I’ve called and left numerous voicemails for the finance manager. Not one time has he returned my call. I brought my new car in for warranty work recently. They did not fix the problem, and then called me and asked me to give them 5 stars on the survey for the work they did. This place is very unprofessional and you could not pay me to buy another car from them. They have no clue what customer service is.

Usually get my service completed across the bay & they wash my car afterwards. Ya’ll did’nt,.. plus it was bout $40 more,.. i even bought this car there a few years ago,..Really ? Not good.

Always a very pleasant experience

My car was ready when stated. The ladies in customer service were very professional.

Very efficient...on time....I was very pleased and will be back.

Very friendly and knowledgable staff. Booked my appointment online and was taken care of the next day. Thank you for taking care of me and my car.

The sales team was helpful on helping me walk through the my first time leasing a car.

If you want hassle free car buying than AutoNation Honda is the place to go.

Had a enjoyable experience at Honda Autonation as always. I bought my SUV there and have gone back for servicing every time its due for an oil change. I have also used the shuttle and experience was great as well.

Really enjoyed my experience with AutoNation Honda at Bell Air Mall... will be back to have my Honda serviced...Ambree and the rest of the ladies were exceptional!

Very pleased with the sales staff especially Hershel Brown, he really went the extra mile with us and it was greatly appreciated. I have already recommended this dealer and this salesman to friends and family. Great job guys.

Great experience. They did not try to sell me something I didn’t need. Showed me exactly what I wanted and made the sales experience quick.

Great buying experience. Highly recommend Autonation Honda

Great customer service and all around great experience! Car is in perfect condition! Definitely 10/10

Brian in the Service Dept is Excellant, very professional and tends to your service needs highly recommend him ! And Michelle in Sales is the Bet , this is my third Honda purchased from her !

Had a great experience! Went in and Michelle Dauzat was awesome! She was getting ready to get off work but she stayed and was patient in letting me pick the right car with pressure. I love my new car. Go see Michelle!

Friendly people and good service!

Excellent.experience on all aspects of my buying experience. It helped that I knew what I wanted and there were options that fit my needs. This is the third Honda accord I have purchased at that dealer. Obviously I am pleased.

I was having trouble with my CRV - it was having trouble starting. Brought it in and they looked it over and found that the battery was defective. Replaced the battery and was on my way. I was there for about an hour.

Great experience

From the Salesman Ron to the Business Manager Ovis, we had great service and a easy transaction in purchasing a new car. My email inquiring about a vehicle was returned in less than 12 hours but it also contained a discounted price on the vehicle I wanted. The discount was twice what was offered at another Honda Dealer. We could not be happier with our purchase experience.

They’ve always treated me well here in Mobile. I am on my 4th car with them.

If I could give negative stars for my review and experience with AutoNation Honda at Bel Air Mall, I would. For starters, don’t allow your salespersons to give buyers a quoted finance rate and claim it was a mistake! After multiple days of negotiations and the night before the transaction is due to be completed, do not inform the buyer that the finance rate is not 1.9%, but actually 3.99%, because the 1.9% “cannot be applied to the vehicle model” that the salesperson KNEW I was interested in. I will NEVER EVER recommend AutoNation Honda at Bel Air Mall to anyone I know. “Mistake” or not, not a single apology was ever given for the inconveniences that ensued, only excuses for the “mistake”. As a buyer, I feel completely misled. This is not how business should be ever be conducted. If you want honest sales, don’t work with Ron Getto. His manager, Joshua Maloney didn’t do anything to expiate the mistake either....mentioning Ron’s status with the company doesn’t count, nor does mentioning how good of a price we were able to negotiate...

Always a pleasure

$125.00 for a replacement valet key. Bought my Pilot here. Will not be going back. I understand everyone has to make a living but that is simply theft.

I was very pleased with the lady that waited on me her service was incredible. She was very professional. I name her Mrs. Customer Service lol! Thanks you!

Ask for George Bethune

Mr. Brian Jackson provided friendly and welcoming service. Also work service was faster than expected.

Wonderful experience dealing with Michelle for the new Odyssey. She did an outstanding job making sure that we were pleased with the transaction. She is a valuable asset to your organization.

Appreciate being able to schedule online, getting confirmation email, having quick and competent service and repairs completed in timely fashion.

I’ve owned several Honda’s and have loved everyone of them. All service has been done by them and has been done in a timely and efficient manner. Highly recommend this company!’

Sold us a lemon! The salesperson was nice. Bought a used car for our daughter. Drove it off the lot and in less than 6 months it needed almost $5,000 in repairs. Autonation responded with "sorry" after multiple attempts to reach them. I realize that you never know what you will get with a used car but lesson learned. We will never buy a car from them again and we recommend that you avoid this dealership. Go across the bay to Eastern Shore Honda.

You get what you pay for... their price was a lower price than other dealers. Bought a used car and in less than 6 months we found it needed more than $5,000 in repairs. You are taking a risk buying a used car from this place. Buyer beware!

Worst dealer in Mobile. Worst business practices.

My experience with your service center good. The gentleman who provided courtesy transportation was very pleasant as well. Thanks again for Good Customer Service!!!

The best customer service rep Amber! We were treated so great we will be back guys!!!

Took crv. To get a transmission flush. Said it would take around 90 minutes took over 2 hrs gave me 15 0/0 off due to the delay. The flush took care of the slipping in the transmission friendly, courteous service. But didn't advise me I could purchase a warranty for the transmission after it was repaired.

Awesome customer service I experience yesterday. Thank you for taking care if my CRV.

The employees are friendly and helpful...my car was fixed in a timely manner and they always meet my expectations

The service department broke a piece on my battery cable then informed me that we had to have done it and called both my husband and myself liars to my face. Keep in mind my car was 2 years old!! They wanted at first to put a junkyard part on it because it would be less costly for them. In the meantime I was looking to trade for a new Odyssey, however, when the service department manager informed my husband they didn’t really want our business anymore we knew then it was time to look elsewhere. I purchased a new 2019 Odyssey from Gulfport and will never let AutoNation touch another vehicle I own again!!! They lost my business as well as my family’s.

Went to buy some steering fluid because Honda cars REQUIRE a proprietary formula to prevent brake-down of components. Took about 20 minutes worth of waiting in line & paperwork just to purchase one bottle. Seems like there's a lot of employees with nothing to do. Management should consider using some of them in a retail section to expedite sales of items required for regular maintenance.

I have been driving Hondas for 40+ years and had them serviced at Honda at Bel Air Mall dealership. Their work has always been great with no problems following. The people are efficient, courteous, meet all my needs, and work in emergency appointments. I recommend them highly. Will Wright

Person answering phone and service Dept need to be in clear contact

Professional Sales Staff and Management Team. We had a great experience!

Customer service much better than across the bay

Thelma was real helpful and we plan to purchase from there in the future

Chad is knowledge and honest. Won't sweetheart anything just to have a sale. Thanks

Efficient and professional

Chad, our salesman, was very courteous. He made the experience so easy. Great customer service from beginning to end!

Service department was very helpful. Technician was especially attentive to making sure my car’s issues were corrected.

Was traveling back to Kansas City from the Gulf and had to make an emergency stop for the night in Mobile, after the engine light came on and the car was shuddering. Was able to schedule an appt for the next morning online and then change it twice because the tow truck was late. After a battery, spark plugs and pcm reset, we were back on the road by noon. Highly recommend.

Friendly reception. ..work completed when promised..time is important to us..we will be back.

Great dealership! I'm a proud owner of a new Honda civic. The only thing I wish could of been better was the trade in value of my old car but besides that it was a great car buying experience. Worked with Alex Iskandar. Thanks

Took longer than expected for an oil change. Was kept up to date on everything while waiting.

I scheduled service ahead and was impressed with the timely manner in which they completed my service. When I returned to pickup my vehicle, the service writer noticed that one of the tasks had not been performed. But, they made it right immediately. I only had to wait a few minutes and they discounted my bill for the delay. Even with the minor inconvenience, they made sure I left pleased.

Great, no-pressure car-buying experience. Nelson listened to us and did not give a standard sales pitch. We ended up getting a great deal as well as the pleasant experience.

It was pretty seamless beginning to end. We even had a couple laughs along the way.

The service was nice as always and the lady that was helping me did an amazing job!

Hondanation provided me with me GREAT customer service.

Very helpful and friendly folks.

If all that you are looking for is low $. This is your place. But it comes with a hidden cost. The sales person and manager doesn't have the ability to listen. Not even if you make request in writing. If you are financing through your own bank they will make it difficult, no help in getting a buyer's order. Many trips must be made. Then you end up getting their financial guy to step in to get you a simple piece of paper work. And from past experience, forget the shop around back, go across the bay. You will have a better day. Good luck. G Jones

I always get my Honda serviced here! Fast and friendly service!

The service manager did everything he could to fix my problem in a prompt, professional manner. The problem is fixed and the car performs like a champ.

It was a very easy experience buying a car from AutoNation Honda. I love my new Pilot. My salesman was easy to work with.

great service, and bought a new Honda too. g

John was awesome. He made the car buying experience a lot less stressful and was not pushy at all. I didn’t intend on financing through Honda, but they were able to approve me for an interest rate that was 4% lower than what my credit union offered.

Excellent service from Brian, the service manager.

Always have a good experience at Honda.

When we picked up the van there was no protective mat on the floor, there was grease on the carpet. Not all fluid levels were topped off.

Service was completed and done quickly. I was able to leave my car the night before and they picked me up when it was completed

Great service. Great cars. Let the pros handle your service needs with genuine parts. My oil change and tire rotate took 60 minutes. Thanks!

Brian Jackson is very professional and informative.

Gave me best price for Honda's CRV from 3 dealerships.

Great experience. Awesome staff

My salesman was great!! Awesome customer service through out the entire process. I would recommended Honda to every 1 looking to purchase a nice ride.

Service was comprehensive for oil and filter. Nice they check everything over! Service is a little slow and parts were overpriced.

I just bought my second vehicle from salesman, Nelson Bryant. The first was a Acura and the second a CR-V. Nelson was fabulous! He was not pushy and listened to what I wanted and needed. With 3 in college, I need good, reliable vehicles to keep everyone on the road in safe, affordable rides. Nelson hunted for my wish list and would email me with what he found. I couldn't be more pleased. Even my mechanic was impressed with the vehicles and the price I was offered.

Cedric made my car buying experience stress free and fun, even gave me a cupcake � From start to finish Cedric made sure to take care of me and get me in the car I wanted. Thank you! Already recommending Cedric and Auto Nation to all of my friends!

Called for a small recall to be handled. India exceeded my expectations. Very professional place. Would highly recommend.

Good service, detailed overview of service performed and in a timely manner

I could go on a tangent about the dishonesty shown to me here but I won't give them the satisfaction.

I have been going to Honda for nearly 12 years now. I recently set up an appointment to get my hatch repaired that was leaking. This was after bringing it in and they preformed the waste test and found nothing wrong. I had to wait until the water was in the hatch and video the water pouring out to show them the was in fact something wrong. They had to order the parts to come the next day. I confirmed with them to make sure I would be able to make it to work at 11am if I brought it back first thing at 730am. When I brought it and waited no one said anything about running late. I asked about the progress at 10am and the technician said 20-25 minutes max. So at 10:25 I ask to go ahead and start paying so I could be ready to go. She had to go get the paperwork which took a few minutes. Then as I began to pay, they said they were going to get my vehicle. I finally got my vehicle at 10:58. I was late for work for my job I just started in April due to my previous place of employment of 20 years closing. I am not one to be late for work. Now I have a mark on my record of being tardy within the first 2 months of employment. I would not have taken it that day if I would've known. I told them I would hold off on bringing it in but they told me I would be able to make it to work on time. I find this unexceptable! If the technician would have found the leak the first time without video proof, this would not have happened. I told him along with my husband telling him exactly where the leak was coming from. We told him it was coming from the hatch. When I brought it back with the video, he said, "Oh, it's coming from the hatch!" I will most likely find somewhere else to bring my business.

My CRV was diagnosed by AutoNation Honda as having a bad starter. To put a new starter on my car, they wanted eleven hundred dollars. ELEVEN HUNDRED DOLLARS!!! $1,100.00!!! Seriously??? I took it to a local service garage that specializes in Hondas and they charged me $425. Same warranty on the starter. Huh.

I had a great experience buying a car from AutoNation. The salespeople were awesome, the management and the facility are awesome. The Honda cars are awesome, everything is straight aces. However, AutoNation went from 5 stars to 4 stars because they sold me GAP coverage provided by Safe-Guard Products International, LLC If you buy GAP coverage provided by Safe-Guard Products International, LLC and you total your vehicle, there is a high chance that you will not be taken care of. I totaled my Honda on March 09, 2018. Safe-guard Products is purposely procrastinating settling the claim. They have had all required documents since April 2018.. According to the website portal all of the required documents have been received and accepted and there are no notes on the account. So i call them on May 25, 2018 to find out why the loan on the car still hasn't been settled. They explain they have an illegible document. I sent the document in question six weeks ago,..on April 10, 2018, They didn't communicate to me or place a note on the portal explaining any issue with any documents. I had to call them to find out the problem. There is tiny fine print in the GAP contract that says if they do not have all documents within 90 days of loss they will not be liable for the claim. It is as if they are purposely trying to deceive me into believing all documents are good until the time that it will be impossible for me to make the 90 day deadline so they can reject the claim. In the meantime I am still making payments on this car. I am not happy about this at all. Safe-Guard Products International, LLC is single-handedly ruining AutoNation's chance to sell me another Honda.. which is a tragedy. I would absolutely buy another Honda from AutoNation if I knew i never had to deal with Safe-Guard Products International, LLC again. . AutoNation gets 4 stars. Safe-Guard Products International, LLC gets zero stars, for an average review of 2 stars. I would recommend the dealership, , but would not recommend this situation to friends and family.

I’ve been going to Honda for service on my vehicle for years. It disappointed me today. My warranty car battery die on me while I was out of state on military duty. I wasn’t around a Honda deal to get a exchange battery. Had to buy a new battery. Brought the battery to Honda today when I got back in town and was told that they only give me another battery and not credit for the default battery. It a shame that Honda do not stand by their battery product.

I’ve been going to Honda for service on my vehicle for years. It disappointed me today. My warranty car battery die on me while I was out of state on military duty. I wasn’t around a Honda deal to get a exchange battery. Had to buy a new battery. Brought the battery to Honda today when I got back in town and was told that they only give me another battery and not credit for the default battery. It a shame that Honda do not stand by their battery product.

Mr Keith is great! I absolutely love my new Civic! �

Great service. My sale rep was awesome. He provided awesome customer service.

Michelle and Josh are amazing! First class customer service!!!! Will be back!

We were on a trip from Mo. to gulf coast when a warning light came on. It was a Saturday at 2 pm and every repair place was closed. I called automation and they agreed to look at our honda Oddessey when we got there. We arrived they took us right in and started work. In about 1.5 hours we were on our way! The office girls were phenomenal and extra kudos and thanks to Byron who stayed late to work on my van!! I would recommend them to everyone!! Thank you for saving our vacation!

had a recall and needed a new battery did not take long all went very well

They never estimate on the right waiting time...always over promising. If they're just honest with the wait times then I think people will appreciate it a lot more.

The sale's representative was great, did try to push me into a purchase, allowed me and Regina time to make up our own minds. they worked with us and we got the car we wanted, not what they wanted us to have. thank you Autonation.

I received great service. The service was completed in one hour. Thank you.

My Service Advisor Was Brian Jackson, My Overall Service Was Fantastic & It Didn’t Take Long At All Despite Being Very Busy I Will Definitely Go Back For More Service.

Cedric provided outstanding customer service. I highly recommended him as he was courteous and professional.

Salesman was knowledgeable, professional and low-key (which I greatly appreciated). The product speaks for itself - highly rated both for reliability and cutting-edge technology. The purchasing process was quick and efficient. Overall, I had a very positive experience. This is the 6th Honda my family has purchased from this dealership (including the previous owner) since 2001.

Service was great I was very pleased with my service like always friendly staff fast service the lady or wonderful

We were in a hurry to purchase, license, register, and finally deliver a vehicle to our son in Houston, TX three days later. This was on a Saturday and we checked out several vehicles online. Being relatively new to the area, we decided to check out AutoNation. We're huge fans of Honda and Acura due to their extreme dependability and that was a prime consideration since our son was working at a summer internship so far away. When we arrived on the lot, we were promptly greeted by Phillip Breitweiser. We explained our situation, and told him about the two vehicles we were potentially interested in. Both vehicles had just been brought in and had not yet been detailed, but he took us back to the service area where we picked up and test drove both. Phillip was obviously well informed and provided us with answers to all the questions we had. We eventually decided to purchase a 2007 Honda CRV. As mentioned before, the vehicle had not yet been serviced or detailed, but the service manager, Stuart Cheyette, promised that they would have the vehicle ready for us to pick up on Monday. He held true to that promise and we were able to deliver it to our son the following day. Kudos to the staff at AutoNation for bending over backwards to provide us with exceptional sales and service in such a relatively short period of time. When I need another vehicle, this will be my first, and probably my last stop!

While I did not get the car that I originally came to purchase, they found me one that was actually lower mileage for the same price. Same year model. I love my 09 Accord and am glad to have found it. They also worked on me with my low credit score to get me the best deal they could. 2 thumbs up.

Easy process and willing to negotiate on price. Also provided a solid trade-in value on my old truck.

I have been wanting to trade my car for a little over a year and was torn between the CRV, Rougue and Rav 4. Every time I would look at the CRV, I was just drawn to it. So finally my husband spoke with Joshua Maloney and his team and we got the ball rolling. I’m so sorry, I’m bad with names but all thread gentleman who came to our rescue to get the color I wanted and to satisfy all my needs was perfect! I am absolutely loving my new CRV.

They made buying my first car really easy!! Great customer service and they went above and beyond to get me the car I want!!! Couldn’t have picked a better place!!!! Thank you all so much!!! Mr. George and Mr. John are outstanding at what they do!!!

I am very pleased with their service! It's always quick and I'm always in and out!

I looked at ads for several weeks hoping to find a used SUV with third row seat for a decent price. I've always had the mindset that you couldn't get a good deal on a used car from a dealer, so I always but from individuals. AutoNation Honda had a better deal than any private party, and the vehicle was only one year old with very low mileage. Next closest deal was 5 years older with 10k more miles. This had to be one of those "once in a lifetime" finds. The sales group was very courteous and accommodating, even when my bank and insurance company had multiple errors which caused several delays in getting a check available. I'll definitely be back when I start looking for another vehicle.

Had a wonder experience! They stayed true to their word to make the deal!

Very nice there. Treated well.

When it's time to buy Auto Nation is an excellent choice. Plenty of cars to choose from, great customer service. Folks are very professional and respect your time. Quick and easy buying. Do what they say they are going to do! I highly recommend!

I bought a 2018 Honda EXL 2.0T from AutoNation thru the Costco auto purchase program and it was a great experience. I went to the Costco website and put in the car I was looking for and it steered me to the AutoNation. My wife and I were having dinner about 15 minutes after I filled out the website info and the salesman called me on my cell phone. After we ate we drove over and looked at the cars. Ron Getto was an excellent sales person and he did everything perfectly and made the buying decision very easy. I highly recommend AutoNation and Ron Getto!!

Terrible service advisers!!!!!!!!!

Brian is the best he is amazing I use him every time and only him. Wouldn’t use anyone else he deserves a raise

Wonderful experience. Would definitely use again. But i bought a quality car so i won't have to for a very long time!

AutoNation Honda service department has the most friendliest staff I have ever met at any dealer. They meet you at your car, check on you in the waiting room and take care of you the entire time. You can even get a ride to the local mall to shop while you wait.

I do NOT recommend! Unethical dealership, sold me a "brand new" vehicle with pages of problems and all I get is the run around because they "dont know how to fix them" but refuse to stand behind the vehicle I purchased. Buyers beware! I will not ever be doing business with Auto Nation Honda ever again!

They helped me with my flat tire twice. It took a long time the first time, but the second time was very fast. The customer service was really great - very nice and eager to help!

Great experience. The dealing was smooth and very pleasant. Great folks to do business with. They worked really hard ensuring my satisfaction.

2015 Crosstour exceeds my expectations - sale was easy and I’m glad I made the trip

My experience was very courteous and nothing demanding nor did I feel pressured. Staff remained professional and patient at all times. Very swift as well, didn't prolong me. The website also allowed me to reserve the vehicle with a pleasant time that fit into my schedule, so no one else would purchase before me. I love my new Truck its everything and more than I expected. God is awesome!! Thanks, I would definitely recommend Auto Nation for your Car purchase.

I dropped by to get a spare key and they immediately took my car and my key and drove me home. They called me in less than an hour, ready to pick me up and take me back to get my car! I truly feel appreciated at Autonation and love the service employees!

Love this place. More important I had a great dealer, Mr Herschell Brown. Down to earth man, which was in no rush. The dealership it's self has a little bit for everyone. But for me, what sold me. Was Mr Brown. It became clear rather quick he was military. And I always do my business with military when I can. Overall, give them a shot. And request Mr. Herschell Brown. HOOAH!

I would not recommend this dealer, they do not stand behind their products. They sold me a brand new vehicle with a page full of problems that they will not address.

I only had to wait an hour for work to be completed on my vechicle. My visit was unscheduled and I thought this was great. The only minor negative comment that one of my tires was missing a valve stem cap after the visit.

Great Experience. Ron was amazing throughout the entire process.

The service was very good, I purchased a 2015 Honda Civic with less than 3,600 miles - I am very pleased. My salesman, Keith Gunter, was great and John in Finance was very pleasant to deal with.

Friendly service when from the time I made my appointment to the time I drove my car off. The service department was helpful and I'm totally pleased with the service. The lady, Tesia was so sweet and friendly. I hope I get her again when I take my car back. I will be back with my car.

Make sure you do not work with a sales man name Ron Getto. My husband ask if a warranty would be a part of our deal, for some reason that question set Mr. Getto OFF. He raised his voice and came close to my husband's face waving his hands saying "NO, no " that will not happen. There was not one reason for him to raise his voice or get close to my husband's face yelling. You treat other how you want to be treated. This is a your work place treat your customer with respect and respect will be given in return. Honda I'm not sure what kind of customer service training you are giving to your sales agent but Mr. Getto should not be dealing with the public with his temper and lack of customer service.

Make sure you do not work with a sales man name Ron Getto. My husband ask if a warranty would be a part of our deal, for some reason that question set Mr. Getto OFF. He raised his voice and came close to my husband's face waving his hands saying "NO, no " that will not happen. There was not one reason for him to raise his voice or get close to my husband's face yelling. You treat other how you want to be treated. This is a your work place treat your customer with respect and respect will be given in return. Honda I'm not sure what kind of customer service training you are giving to your sales agent but Mr. Getto should not dealing with the public with his temper and lack of customer service.

Very pleasant! Salesman was very helpful and able to work in our time frame.

The person helping me was very courteous and helpful. I don't know the quality of repairs, etc. It was only done yesterday. Not sure I will know unless there is a problem.

Everyone in the service department was extremely helpful.

I had a horrible experience at Honda Auto not and would not recommend them to anyone. T

Chad Kinney at AutoNation Honda made my first new car purchase a very pleasant one!! He helped me figure out a note I was comfortable with & got me approved even though my credit history is terrible. They have beautiful cars & trucks there & the people there were very accommodating. They have my business for years to come. I'm very happy with my choice to buy a car from here!!

My experience from start to finish was horrible my sales person was Nelson Bryant from the moment I walked up to him while he sat outside texting on his phone to ask him for help mind you I am there to spend my hard earn money he came across as I could care less if you buy anything .... fast forward I bought a used car and was told the oil n etc had been changed and that the radio knob would be replace only to be told I'd have to pay for the knob myself my husband check the oil stick n it was black it hasn't been changed. I WILL NEVER GO TO AUTO HONDA AGAIN.

LOVE the service department. They are always nice and very knowledgeable! Brian in the service department and Thelma the Customer Relations Manager are very helpful and answer my questions promptly. I never leave uncertain about anything. I highly recommend this location.

It's very hard to enjoy a new car when you have to bring it in the next day to be checked. This is my third and final Honda. If I could return this car I would do it today. I was happy with my 2013. It never made sounds and the ride was smooth. This car feels like a truck and I can feel every bump in the road. To take a new car in the next day and to find out something that prevents dirt from getting in the engine was not secured was the reason for the noise. They had to tighten a screw. But to still hear some sounds( not like it was) is very disappointing.

The absolute worst car dealership I have ever had the experience of purchasing a vehicle from. Purchase my first car in 2016 had great service purchased my second car in 2017 took a month to receive the car. The car that I finally did received had damage to the paint when taken back to the dealership to get the paint job corrected they could not fix it and cause an even bigger scratch in a totally different spot. Was then charged a late payment for the car I never received which cause damage to my credit. Was promised inside WeatherTech floor mats from the salesman never received. When an inquiry was made about the floor mats salesmen and manager repeatedly ignored messages. And finally today when an issue arose with a tire sensor I called the dealership only to be placed on hold until the service department closed. Will never purchase another car from mobile AutoNation Honda of Bel Air.

I was extremely impressed with the sales side of AutoNation Honda. Brandon Anderson and the financial team truly went above and beyond to get me into a new car, I never once felt overwhelmed or like I was being pressured to make a decision. Highly recommend them!

Got me in and out quickly for routine service.

I was extremely impressed with the sales side of AutoNation Honda. Brandon Anderson and the financial team truly went above and beyond to get me into a new car, I never once felt overwhelmed or like I was being pressured to make a decision. Highly recommend them!

I enjoy my new car, and the salesman was very helpful.

We appreciated the up-front pricing on the one-owner Honda Pilot we bought. Our salesman, Nelson, was pleasant, helpful and not pushy. The vehicle was very competitively priced and exactly as advertised. All told, it was most enjoyable car purchase we've ever made.

Great car buying experience using internet sales.

The sales staff handled my used car purchase with professionalism, and made it the quickest and easiest car purchase I have ever been through. Good work, and thanks to the team at Autonation Honda.

Pleasant folks...second purchase that says it all..

Since we purchased the vehicle from dealership we thought we would bring it to the dealership for the regular maintenance which of course they also sent us coupons and of course they didn't apply. First thing they wanted to do was the oil change despite an oil life of over 70% left which we quickly told them that wasn't necessary but they managed to squeeze us for just over $300 for wheel alignment and rotation and 2 filter changes. Brought other vehicle to other dealership and it wasn't even half that for that and an oil change so can't help but feel that AutoNation Honda had everything but our best interest.

Great experience as usual

After spending 3 days going to Car lot to car Lot We decided to go see what Auto Nation had in my daughter price range. Instead of putting her in a used car with an outrageous interest rate They was able to get her in a brand new Civic with a great rate for a first time buyer with no Credit. Thank you Brandon for all your help

Fixed my car brakes fast. Gave me a ride to the mall while I waited on my car.

It was a very good experience . The work was done in a timely matter. The employees were very nice. The price was higher than what I could have paid elsewhere .

Our sales person was easy to work with, knowledgeable, and professional.

No hassles, got the price I expected to pay. Will shop with Autonation again.

No high pressure deal. Sam was very patient and helped us choose the vehicle that was best. This is our second purchase from Autonation.

very good. salesman was helpful and knowledgeable , helping us to get the car we wanted.

I made an appointment for my service. When I arrived, I was promptly checked in by the service writer and my RidgeLine was immediately moved to the service bay. I had a recall on the air bag system and it was time for my normal oil change. I was in and out in a reasonable time, under 2 hours, and the staff kept me updated regarding the progress. I was very pleased with the service that I received.

Great experience overall. Great car; we did our research and picked a winner. Salesperson knowledgeable and helpful. Breezed through the financing process with courteous manager at AutoNation Honda, Mobile, AL. Service Department has already scheduled our first maintenance visit. Recommend giving AutoNation Honda at Bel Air Mall a chance when shopping for a new Honda.

Great service! We went in looking at new cars and left with a new Honda Odyssey. We have been fully satisfied so far with the service and quality.

great experience, great people and ambry leslie was very helpful

Orvis (?) messed up my financial paperwork. I've called the dealership several times and got in touch with other finance managers, but they said since it's not their mistake, I need to wait for Orvis to call me back. I've also emailed and called the general manager several times with NO contact back. After the poor sales experience, I'm not sure why I am so shocked that my financing paperwork is wrong. This has been going on for six weeks now. When is someone going to call or e-mail me back? ** Update: Orvis called me after this review and gave me a check to cover his mistake

Recall repair on my daughter ‘s car was a success. Quickly waited upon on arrival & pick up. Elizabeth was very courteous.

Quickly waited on upon arrival, as well as when I came back to pick up my car. Elizabeth was very friendly.

Mark Hochecker was great to work with. Very attentive and responsive to our needs. He always follow up and answered all emails in a timely manner.

it is good the car is good so I want to restore headlight so do I want to back for fixing it? Because the headlight is not quite clear.

I recently purchased a 2014 CR-V via the internet. It was a seemless transaction with no hassles and none of the playing games which sometimes occurs when negotiating. I am pleased with the experience and service I received. I would recommend this dealership!

Extremely friendly and helpful service. They helped everyday possible.

Great service with clean a clean facility. I will be sending everyone to see George to buy a car from

First time buying a new car and Brianna was phenomenal!! Very easy to talk to and she showed that she really cared about me as a customer.

Bought a Honda CR-V and I'm loving it. My sales rep Brandon was awesome!!! Never has buying a car been this easy... Thanks Brandon.

We received the best price we ever received for a vehicle. Customer friendly.

Great customer service ! I was in and out in 30 min and a great price

Mark my salesman did an excellent job going over my new truck. Lots of smart features I have never been exposed to from my other 12 year old Ridgeline. He even helped code the garage openers and set up my phone/car Bluetooth connection. Big help to see these features in real time. Truck drives great and mileage much better than previous truck. Averaged 23.5 miles per gallon on my first road trip to the Mississippi Delta! Thanks!!!

They sent the payoff for my trade to the wrong bank and I got a late notice from my bank.

Bought my Accord Coupe at AutoNation Honda in December and LOVE IT! Michelle was my sales person and she was phenomenal, I highly recommend her to everyone. We visited the Honda dealership in Daphne (5 minutes from our house) prior to driving to Mobile and the service in Mobile was a lot better. We felt welcomed and treated with respect!! Thanks AutoNation for a making the purchase of a new car a great experience!!

Your salesman really put forward a great effort in providing a wonderful experience in buying a new automobile. He (Brandon Anderson) helped me from beginning to end in finding just the right car. He helped me on the price,trade in and even the document fee.He is a great asset to your company.

Very friendly, knowledgeable staff. It was a bitterly cold day and they could not have been more pleasant.

Philip Breitweiser is a great sales associate and I would definitely purchase another car from him. Very informative, easy going, great personality, and willing to offer a win/win deal.

Great service! Tia was Very friendly and amazing!

Purchased a new Civic. This is my second Civic. Great experience. Highly recommend AutoNation Honda!

I was in yesterday for a tune up for the miles I had. This cost was $325.00! I made an appointment and waited about 2 1/2 hours! At first they would come into waiting room offering drinks etc. It was freezing and a man finally ask them to turn it down. After a while no one came into the waiting room, so I got up and asked about my car. She came back after about 5 min. with my keys! So I guess my car was ready and was just sitting there! Everyone was friendly, but was not a very good experience!

Brian and Shawn provide stellar service. Shawn stated he had only been there a few months but his attention to detail was outstanding. Brian has consistently over the years ensured I fully understand what's done and what is needed to keep my 2013 Accord in tip top shape. Great service after the sale.

Got there early and repairs finished is short order

Great dealership, great salesman! Philbert Martial ("Marshall") answered my email contact with a phone call within minutes and was a pleasure to meet and work with. He had the truck pulled up front, clean and ready to drive, when I got there. After a pleasant test drive, I bought the truck and the extended warranty. There was never any pressure. AutoNation Honda - Mobile... Easy folks to deal with! I'll be back :)

Had a really good experience. The service advisor was courteous, the waiting room was clean and comfortable, the coffee was hot and fresh(!) and the service on replacing the airbag inflators on my 2010 Honda CR-V was even quicker than estimated when I drove in. I bought the vehicle at this dealership in 2015 and have never had a moment's trouble with it, either!

I took my wife's 2013 odyssey in for a recall service and decided to let them do the oil change while it was in. My wife told me the car sounded different after the work so i checked under the hood to find that the air filter box cover was left open causing an intake noise while accelerating. While I was under the hood i checked to see if they topped off the windshield wiper fluid and it was full but it was clear so i stuck my finger in to check and it was filled with water (no soap). When i dropped the car off i requested a price on getting another key fob made, i forgot to ask about it when they called to let me know the car was ready and they never mentioned it.

Super friendly staff. Courteous & explained work summary fully

I bought my car a year ago and now I can’t renew my tag because they won’t send the title to the bank who gave me a loan. The bank and I have both been calling for over 6 months and they still haven’t done it.

Elizabeth was great, she?s a valuable employee. I? had a transmission switch replaced and routine maintenance.

Positive experience. Salesman, Sam, was attentive, knowledgeable, and helpful

Had my car serviced yesterday and was very pleased with the service and the service representative. I think her name was Tia.

The customer service was awesome. The dealer was terrific. The entire process was very very pleasant and went smoothly. The entire staff was accommodating and wonderful to work with.

Amazing. Made it simple and easy to get my car.

The service department did an fantastic job on my 2010 CRV. It runs like a top. Thank you so much. I have brought my car here for service since I bought it new and I have never been disappointed. The service advisors are very knowledgeable and always smiling. Thank you Autonation Honda

I came to Honda to have the SRS checked. I had my car put on the rack by another company to check underneath, I was on the interstate and a truck passed me and pulled in front of me quickly and a piece of medal rolled off and went under my car. So I had them look and was told there was dents and scrapes but only superficial and would not interfere with the safety of my car. While at Honda, I ask Brain Johnson to ask some one to look under my car and be sure it was ok. I went out after several hours and met with TJ the tech and was told just how bad the damage was and how unsafe my car was, I WAS DRIVING A DEATH TRAP! My husband and I are so very thankful to Brain, Ambree and TJ for their close attention to my request. It saved my life and possibly the lives of someone else. I have been to Honda for several repairs, Honda's are all I will buy, on different cars and have always been treated with respect and all the employees go above their job description to make me comfortable. Since, I now had no way of traveling, Brain went out of his way to get me over to Enterprise and rent a car for a few days. I could not have asked to had been treated better.

Excellent service, friendly staff. Clean waiting area. Wonderful customer service.

Okay..I know I don't know car lingo..and what info you need immediately. .but I do deserve a phone call when the part for my air bag comes in...I shouldn't be the one following up....2xs..and to the condescending gentle man I spoke to...There was no call to treat me like I was an empty headed woman that you were barely able to speak civilly too... I didn't drop the ball here..twice

Best experience ever in buying a used car. Sales personnel were helpful, not pushy. Love my 2015 Honda Accord!!

We had a great experience. We loved our salesman John and his team. We were not pressured and ended up getting a better deal than we thought! We love our new accord hybrid!

The best car shopping experience I have ever had . The staff was friendly and the negotiations were very fast and easy. The service department was very helpful too me and my wife.

Bryan Jackson and his team always go beyond my expectations when I call on them for service of my vehicle. Go Team Bryan!!!

Everyone was very helpful and friendly. I love my new car

All the Ladies i spoke to in the service department were great along with the service guys. Cedric Newkirk will be the first person i look for when i go back to buy....

Great friendly customer service. Clean facility and no long wait time.

Great and outstanding service performed by Lee Thomas, he got me the best deal and he was always very helpful. I will send many customers and also come back in the future.

They helped me to find the car I wanted and it only took 15 minutes. They were very helpful and knew what my heart was set on.

We were looking for a Honda CRV and Gene Dillard gave us the best quote among all the dealerships we visited. They did their best to find the model and color that we wanted. We are very pleased not only with the car but the service we received - Ovis did a great job explaining the finances and extended warranty options. Buying a new car from a dealership is often a stressful experience and we should say that Gene took a whole lot of stress out of our car buying experience!

It was a great experience thanks to India in customer service

Routine oil change and service. No problems. Serviced on 9/21/17,

The salesman, Mr. Lee Thomas, was very knowledgeable, patient and attentive.

Buying a new car is never a pleasant experience, but Nelson and Greg at AutoNation were fantastic.

Good service , caring, friendly employees with a smile, very helpful

George Bethune and Lee Thomas went out of their way to help me get the Honda I wanted. The sale process went smoothly and I had my car when promised.

Do not buy from auto nation honda of mobile.they do not stand behind your warranty!!!!!!!!!!!!!!!!!! More info to follow.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I'm very pleased with the service. Got everything I needed and put on same day service.

This service dept. is without equal. I have owned many vehicles although this is my first Honda. I have noticed that customer service has substantially declined in many dealerships. BUT NOT THIS ONE!!! Here, the customer is made to feel important by the superb service reps (Ambree Leslie on this visit). Work is done quickly and you know to expect this standard will be met, each and every visit. Seriously, These folks are great!

This is the second time that you have asked about my experience. I have been hesitant to respond, because I hate to give negative reviews. My job requires me to keep a newer, reliable car, that is capable of transporting 4 people. I needed a new car and I was pressed for time because I work in Atlanta, and have not yet relocated my family from Alabama. I cant completely fault the dealership, as my time crunch did not allow me to do all of the research that I would normally do. They did what any dealership would do, and took advantage of my situation. I felt pressured to buy the car and of coarse prompted not to leave and shop around. The ultimate decision to buy the car was mine, so that mistake is on me. Since leaving the dealership, my research has shown that I overpaid for the car. I have since found, cheaper cars of equal or greater quality. In my opinion this was not a pleasant experience.

Too easy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The staff was extremely helpful and patient! Definitely one of the better car buying experiences that I've had

Couldn't be happier with my exceptional customer service experience!

Recently bought a 2017 Honda Accord and 2018 Ridgeline and both about the smoothest auto buying experiences I have ever done. Nelson Bryant was our sales person and was fantastic in helping us with our purchases and I highly recommend using him and autonation for your Honda purchase. hard to believe some of the negative comments but will post if I do?

I enjoyed the sales rep and so far the car but I didn't realized when I bought it it doesn't have floor mats and the keys are messed up!! I asked for a replacement key but he said "it's as is" I have a friend who use to work for Honda and told me they lied and said I could have received a new one!! And also I asked for the car to be wiped down and it wasn't done!! It was dusty and dried liquid was on the door!! But overall it wasn't too bad with the deal!! I just wished I would have got what I have asked for!! I figured it was simple!!

Service was Awesome!!!!!The customer service personnel was friendly. They knew exactlyy

I got the best service tech in Mobile Elizabeth Marshall she is sweet beautiful and nice with a lot respect for her customer's time and she ensures you get the value for your dollars. I purchased my 2008 Honda there and she has been my Service Tech since and I will keep on coming back.

Very friendly and explained details of service.

It was nice. Did not take long. Free popcorn for my son. However no one discussed my check list paper with me. I paid and left. Being a woman that bothered me, because it's hard for me too read what's what. I would have said something but i didn't think about it until i was in the car.

I got in within 30 min of cali g for an appointment. The people couldn't have been nicer when I got there. The only negative thing I have to say is that when I got back in my car the low tire indicator was on. They rotated and balanced the tires so I think this was over looked. I turned it off myself and will monitor the tires for a few days.

The Sales personnel and Management at this dealership is outstanding. Very helpful and made the purchasing process very easy. Would highly recommend to my family and friends.

Very pleased with the quality of work. Very pleased with the fast and courteous work and employees. Wouldn't take my car anywhere else.

I am surprised by all the negative reviews posted below!!!! I purchased a new 2013 Honda Accord from a dealership in another state. Other than on one service visit to a different dealership, Autonation Honda at Bel Air Mall in Mobile has performed all my service. I have found the Service department at this dealership to be EXCELLENT. Most recently Ambree Leslie was my service advisior. After getting my oil changed and while paying for my service visit mentioned to Ambree that I had an issue involving safety that had happened recently. Specifically while driving down I-65 at the speed limit, the driver's side sun visor while not in use made a popping sound as though a spring inside of it had broken and the sun visor flopped down obstructing my view of the windshield momentarily. Since the car was out of warranty I called Honda Corporation Customer Service (not the AutoNation Honda Bel Air Dealership) and after talking to several levels of authority was advised By LUIS that HONDA CORPORATION was not going to do anything about it and I would have to take care of it by myself if I wanted it fixed.. IF ONE DOES A GOOGLE SEARCH, HONDA HAS HAD AN ONGOING PROBLEM WITH THIS VERY SITUATION ON THEIR HONDA CIVIC MODELS FOR YEARS AND TO AVOID A CLASS ACTION LAWSUIT, EXTENDED THE WARRANTY ON CIVIC MODELS BUT NOT THE OTHER MODELS. I mentioned my dissatisfaction with HONDA Corporation Corporate Customer Service and she immediately went to Mr Ernie Deview, Service Manager at AutoNation Bel Air and made him aware of my concern and Mr Deview immediately advised me that If I would give him a chance to resolve the issue he would. A replacement Driver's Side Sun Visor was ordered and delivered OVERNIGHT and early the next morning I received a telephone from Ambree to come in at my convenience and they would change it out. They did that very day. The initial purpose of that visit to the dealership was to get my oil changed. They changed out my Sun Visor simply because of my concern about the treatment I had received from Honda Corporate Customer Service and to have me a happy customer and to continue using them for all my Honda Accord's service needs. Needless to say I will continue using the Service Department at AutoNation Honda at Bel Air because of the excellent treatment I have always received from Ambree as well as the other Service Advisors and Mr Ernie Deview on prior visits to that dealership since owning my 2013 Honda 2013 Accord.

Very helpful time was a small problem. Would use again

NEVER go here!!!! We agreed to car price on Monday but they had it at GM to fix something to do with breaking system so we could not bring home. They even called Tuesday night at 10:30 to confirm we were coming Wednesday morning and confirmed price again.. When I pointed out price have increased by $2,000 on their website, I was told "Not to worry, we had a deal at old price". When we got there price was the $2,000 higher. Manager had raised price to cover repairs. But the most underhandedness thing was they actually put higher price on paperwork without pointing it out. Just handed me paperwork and pen to sign.When I caught price they then told me we "Really did not have a deal Monday or the night before on the phone because nothing had been signed" EVEN the interest rate was almost double. Was told that the "TRUE" rate would be done after I signed. No management EVER came out to explain.Said sales manager was off that day. So there is not assistant manager? Why be open if nobody has authority to make deals.They cowardly left salesman to run interference. I left with some extremely upset ladies. Now they just called to say they would eat cost and we could have for agreed price. Too late, we bought car at another dealer. Our two current Fords, Expedition and Focus, came new from Autonation Ford and we have been happy especially with Larry in service department. He is great! Just can never buy another vehicle from AutoNation corporation as a whole. Lot of great people work there, like Larry, but in our opinion it was just an attempt at bait and switch. They may have thought we wanted car so bad we would pay more than KBB/NADA price .

I was very satisfied. My service technician was very helpful to us.

Outstanding job in customer service. They went above and beyond to fix a problem I had.

Not as great as it use to be when dealing only with the service writer. She was not that friendly or helpful. Disappointing considering I have always had excellent service. Everyone else during this visit was very nice and helpful.

Purchased a "certified" use car from honda and will never recommend anyone else do so. Not even 30 days into the car had problems not to mention the fact that there techs obviously know nothing about cars cause they managed to put a washer fluid cap on the brake fluid reservoir container. Let alone not even complete a good inspection. Then refused to make any corrections or repairs to the vehicle. Had me take the car to another dealership just for them to tell me my warranty that I purchased covers none of my problems from honda then having to pay 125 dollars to pick my car up and they still giving me the run around and still haven't even gotten the extra key I was promised. Nothing was good about the experience at all and I wouldn't want anyone else to deal with it. Want be getting anymore of my business!!!

I had such an amazing experience! I can not prepared at all! But Kevin went out of his way for me to leave in my new Honda Civic!

Kevin was so amazing ! He helped us every step of the way! He even came up there on his day off to get us the car!

Was looking to purchase a new Honda Pilot. Shop a couple of other dealers in the area and decided to contact Autonation Honda in mobile. Emailed them before church, and within a few hours I received an out the door price that beat both of the other dealers. When over in the afternoon, drove the pilot, shook hands and picked it up Monday. They did what was promised, no hassle and very professional.

It was a pretty good experience The salesman who talked to me did an excellent job. He was very helpful , informative, friendly and knowledgeable.

Fast, courteous, no complaints. Why go anywhere else?

this was not my first time visiting your dealer,every visit has been great.

I come in to get an airbag and a wind barrier on the bottom of my car installed and they tweeked my glove box and they didn't do anything for my wind barrier after they told me they had I drove 40 minutes to come to this place to get it done right just to get shafted then to watch a lady next to me who's been there from 7:30 to 1 okay have her car getting messed up by the mechanics when she only came in for a tire rotation and oil change they messed up her car to where she couldn't drive at home so when they bring up the rental they make her pay for it.

Service Technician, Ambree Leslie, ask what was the reason for my visit, I stated I had called for a service appointment for my 2013 Honda Accord. She took the information and said the wait would be just a few minutes and ask if I needed a ride or if I would wait for my car to be serviced. I waited maybe 30-45 minutes and I was on my way home. Overall experience was painless and quick/easy, thanks to Ambree. Gerald (Jerry) Hoag

excellent service was good as always , easy , no over sale on other products

Passenger side airbag recall...Courteous service. Prompt Service. Good communication. Orderly process. Friendly staff.

My air bags were quickly replaced. The dealership provided me with a ride home while I waited for my car to be serviced. I was surprised at how quickly the job was completed.

The entire crew there is fantastic. Michelle set me up with a perfect car. Love, love, love my Fit!

Wow! I'm blown away by all the negative reviews. We have purchased 2 Honda Civics and have had multiple family members purchase also. Never an issue with the sales team or the service department. My most recent experience with the service department was excellent. Ernie went above and beyond to help us with our vehicle's issue. Repair was made in a timely manner. NO COMPLAINTS, just high praise and a lot of gratitude. Thanks again, AutoNation!

Purchasing our automobile was a very favorable experience. We live in Pensacola, Florida, and contacted the Mobile, Alabama dealer via the internet. We immediately heard back and subsequently received a fair offer. Our dealings with both the salesman and the sales manager at the dealership were stress-free without any haggling. The financial officer did not pressure us and efficiently helped us complete the paper work in a timely manner. However, we do wish that he had spent a little more time explaining what our responsibilities would be regarding tag and title transfer in Florida since this was an out-of-state purchase.

My experience was professional, friendly, and timely.

You started out with 5 stars Autonation, until the sunroof exploded. BUT that's not even why you lost your stars. You began loosing stars after we left our car with you for repair. While in your possesion, you decided our car would be safe in an open ended building approximately 500 yards away from the main dealerships building. Without a sunroof in it, it's UNABLE TO BE LOCKED. The building you put it in, has no doors, has no lighting, and no security cameras on it. You put it there on Thursday and called us on Monday to tell us our car had been broken in to, not knowing when or how this happened. Someone had tried(but failed) to break the drivers window and in doing so,they damaged the glass,the trim ,and damaged the door. Then they proceeded to the back where they did succeed in breaking the back side glass. They must have realized that the car was left unlocked because there's no way to reach a door handle from that window but they dI'd get inside of the car. AFTER we arrived and we're able to see the car, we discovered that the battery was also disconnected(I still don't know why). It wasn't towed there so there's no reason for this. WE PAID YOU $37,000 for this car only for you to allow this to happen to it by being negligent and not locking it up in a safe place. This is why you lost 5 stars. The only reason you got 1 back, is because you have to give one to be able to post a review.

The service is always great. They are fast and friendly! :)

I bring my car here for oil changes each time needed. As always, everyone was nice and helpful and quick

My friends mom just got a brand new Honda CR-V from here and from the start has had problems with them. Her sunroof busted and they were gonna replace the faulty glass, well they leave her car in a place that wasn't locked so someone tried to break into it and now Honda autonation won't give her a new car and wants to just replace the broken glass. Which is totally unfair she hasn't even registered the car yet and they won't replace it.

great service especially Brian and Ernie in a timely manner

Excellent. I couldn't ask for better service. Courteous, helpful, friendly.

They are irresponsible! They left my brand new car in an open, no doors, no security cameras, shed! I was driving down the interstate after onmy owing it 1 1/2 weeks, hadn't even reg it yet, the sunroof burst! I could have died, it sounded like gunfire. I was so scared. I took it to them so they could fix it because they said it must have been a manufacturer defect in the glass. That's when they put it in the shed and in this shed someone came along busted the back window out tried to bust the front window out, messed up the door. I was livid! I feel they should have replaced it with a new car. Why should I have repaired car bc of THEIR NEGLIGENCE! Go to my page and view the video, feel free to share it! Small edit but a big deal, The GM NOR THE SERVICE MANAGER APOLOGIZED TO ME OR MY HUSBAND! An apology goes a long way, it just shows ya'll could care less about what ya'll let happen to my new car!!!

We have had a great experience at this dealership. We just purchased a Honda CRV and Markeith was great. He showed us different options bit never tried to ram the car down our throats. Everyone was kind and worked with our unique situation. So far very pleased. Thank you, Markeith and staff.

This by far was the best car buying experience we have had. We contacted/visited several Honda dealers in the Mobile/Eastern Shore area. AutoNation was the last one we contacted. We called and spoke with Ron Getto. He gave us a quote on the new car (2017 CRV) and emailed us a link to get a quote on our trade-in. Once we had our trade in quote, he emailed us an out the door quote. We were hesitant to think that this quote would stick given the trade in quote was sight unseen. However, when we got to the dealership they not only honored the emailed out the door quote, but Ron was able to get us an additional $500 for our trade-in! Needless to say, we could not be more pleased. Ron was professional and true to his word. The entire process from start to finish was a pleasure. No haggling, no bait and switch tactics. I would highly recommend Ron Getto and AutoNation Honda Mobile to anyone in the market for a car. We ended up saving ~$6,000 on our new car (between new car qote and trade in value) vs Eatern Shore dealer. Same exact car, color etc. Can't say enough positive things about our experience! Thank you, Ron and AutoNation! BTW, I LOVE my new CRV!

So far I am enjoying my Honda CRV. The buying process went very smooth. I had a very knowledgeable and experienced Sales representative who took the time and patience to help me select the vehicle I wanted. I would certainly recommend him and this company to others. I'm looking forward to a wonderful driving experience with this vehicle.

Sales staff was extremely helpful. No pressure, Got a great replacement car in my price range and they took care of any problems. Even waxed my car when I returned to get new headlight cover installed!

They were very professional. Got the job done quickly and fixed the problem we were having with our honda

I enjoy my visit evertime the service,timing is awesome and. I wouldnt go anywhere else to get my service

excellence, the service writer and the tech were both knowledgeable and very easy to talk too. I will return for my next service there

Probably the best experience we've ever had while purchasing or leasing a vehicle. Had it not been for the very one wait time to have the financing taken care of, I would give them a perfect rating!

I have been a member of the Auto Nation family since 2004. George Bethune is the greatest car salesman ever!! Brian Jackson is the most awesome service representative. I am on my third Honda Accord and I have never regretted a purchase.

Dealership ordered part and responded within one day of my call. From moment of arrival, was treated with the best customer service I have experienced from any organization (retail, communications, public utility, etc.) in years! Waiting area was clean; staff kept me updated on progress of repair; offered to drive me to nearby mall; explained other areas of service that I might want to address in the future with no pressure. Followed up with me at home the same day and the following to see that I was satisfied. I love my Honda and while I am not currently in the market for a new vehicle, I would certainly return to this dealership for my next purchase and recommend to others. They do everything right! Having been in the marketing industry myself for thirty years, I recognize excellence when I see it.

I took my CRV in for a recall. I arrived at the scheduled time and my vehicle was accepted for service in a matter minutes. The dealership gave me an estimated repair time of 4 hours, but the vehicle was ready in less than two hours.

Always there to please the customer. Very friendly, comfortable environment.

I enjoy the service I get from Honda dealer , the one by the mall

My experience at this car dealer a great one. I had not purchased a car in years and my sales person made it an easy transaction. This is something that I appreciate and would do it again because of my salesperson, Kevin Busby.

Love the people at AutoNation !!!! Lee is the best salesman ever!! In love with my 2017 Honda Civic

The experience was awesome. In and out the door with an awesome deal.

I would like to thank sales and finance for a pleasant and facilitating purchase experience. They were informative, cooperative and thorough. A five star performance.

Extremely friendly, knowledgeable, accommodating, helpful, fast

I purchased a 2012 Honda CRV in October 2016. I understand that I was getting a used car, however from everything I had been told, Honda's go forever - and this car was only 4 years old, so wasn't expecting any issues. ANY car should be fine after 4 years. This was my first car-buying experience. The staff was helpful and nice and the process for getting the car was fine; however, the car itself has been nothing but trouble and I have had enough. I have been to the service department 4 times since October with different problems each time. I will say, each time I came to the service center the staff was professional, however it has taken multiple attempts to get problems fixed. In a nutshell, I was sold a car with bald tires which almost ended in a wreck on the interstate (but thankfully traffic was light so when we hydroplaned, we didn't hit anybody); was quoted $800 for new tires through the dealership but was able to find them for $500 somewhere else; have had to have the bluetooth speaker replaced after coming in twice to have the problem addressed, then had to have the passenger speaker replaced after it spontaneously blew (when I don't listen to music very loudly...literally have no idea why the speaker blew), and am now having issues with another speaker; have had the rubber seal on the door fall off which led to rainwater getting into the car, have had the back windshield wiper come unscrewed and was not working correctly (that one was a simple fix, but still led to me having to bring the car in), and have had random plastic pieces on the trunk door literally fall off the car and have had to bring the car back in to have them replaced. After already having to visit the service department 4 times it the past 4 months, I am done with this car. The staff at the Honda dealership was great each time, however the car itself leaves much to be desired. I just bought a "new" car and am already looking to get a different one. Not a happy customer.

Brandon at AutoNation Honda was excellent on the service

Amazing service! Ask for Sean Minto! Will always be a Honda customer!

The initial purchasing experience was fine. Follow up by the finance manager, sales manager, and general manager was poor to nonexistent. The finance manager (and title clerk) seemed to only follow up on items we needed taken care of when prompted by a phone call from me. Two emails to the sales manager went unanswered even though their website claims prompt follow up. A phone message left with the general manager also was never returned. I would not recommend this dealership to anyone. I give it one star because the salesman was friendly.

For Christmas my husband bought me a 2017 Honda Civic EX, at Auto Nation Honda. I love this car! Our salesman was Mark Hochecker. Mr. Hochecker was very helpful showing us the exact model we were looking for, and very knowledgeable about the features and functions of the car. Mr. Hochecker was not pushy like some salesmen have encountered. Ask for him if you go look around, he was really great to work with. If you are looking to buy a new car, check out the new civic, I think you will be impressed. We have purchased from this dealership 4 times now and the cars and service is great, don't forget to see Owais Siddiqui for an extended warranty!

No Pressure to buy options, a '10' in every way! The entire crew was outstanding!

It was very pleasurable experience. Lee Thomas was very knowledgeable,courteous,and cooperative.

Excellent customer service. Provided the buyer very good price the purchase and trade in.

Our experience with Keith yesterday was A.M.A.Z.I.N.G! He was patient, thorough, and professional. He showed us everything possible to make sure my son was happy with the choice he made. Keith's easy going personality was a plus also. He was just great all around to work with. We appreciated his help and dedication to finding us the right car. Keith, John Hinckle and Honda Nation are awesome!!!

Had a great experience buying. Michelle, the sales person, was very friendly and knowledgeable. The dealership was clean and everyone worked together very well from each department (sales, finance, car prep).

This Honda dealership called a few days ago about the airbag recall and asked me to schedule an appointment. Tuesday at 9:00 am it is. Brought my car in this morning, India Leslie, the advisor told me that it's going to take 2 hours. Fine. Waited for 2 hours and asked her again, she said they working on it and it's gonna take another 1.5 hours. Fine. I stepped outside to call my husband to pick me up, and I saw my car outside the service area. Walked closer to make sure it was my car. And it was. So, I asked her ( India Leslie) if that's my car and why isn't it in the service area. She denied it and still saying they're working on it. But... if they 're working on it. What is it doing outside...?oh, they're doing the computerize system thing.( sound like a BS to me)and it takes 4 hours to install the new airbags. I told her I want my car keys back and I want to go now. So she called the manager and I talked to him and he admitted that they have not done a thing to my car and it's only going to take 30 minutes to do it. Waited 3 hours for 30 min job and been lied to. Way to go Honda Auto Nation!!

My salesman, Phillip Breitweiser, was a delight to work with. Phillip was helpful, courteous, knowledgeable, and answered a whole lot of questions. He gave me good insight into the different cars I was looking at buying, and helped me to come to a good decision. I felt like Phillip was honest and straight with me. He is the main reason I bought my 2017 Accord at this dealership. Do not normally do this like most people, but I will recommend anyone looking at a Honda to go see Phillip.

This my second Honda Accord from automation Honda @Belair Mall and it has been a great experience.Thanks

Brian Jackson went above and beyond to make sure my Accord was serviced correctly even though I did not purchase my vehicle from AutoNation! Thanks to his wonderful service I will use AutoNation again in the future!!!

the best I have ever had I have had at several car but the customer service is the best I was giving time to make up my mind after I had several car to think about the young that I forgot his name I am sorry but my brother-in-law him REV. PERRY also know him he is a good man to have on tour payroll

The overall experience was nice and it was easy to make the purchase. My sales rep worked with me to get my monthly payments within a range that would fit my budget. He actually went back and forth between me and his sales manager several times until a good deal could be reached. The car was cleaned immaculately when we drove it off the lot. The sales rep got in the car with us to explain the various features and he also explained the details of the CPO warranty. If I had to register once complaint it would have to be the LONG process spent waiting for one of the Finance Managers to become available to complete the transaction. In total we spent three hours at the dealership. Oh and one last thing, I called my sales rep three days after I purchased my car to inquire about a cargo cover (as to whether one came with the car). He never returned my call. I had to ask to speak with the sales manager. Customer service should not end when one drives off the lot.

As a retired Navy Veteran I have purchased a number of new and used vehicles in my time and I found this dealership lacking in so many ways. I arrived early in the morning to pay off a new honda pilot for my daughter. The service department was open but the sales personnel had not arrived. I went into the service area to wait and was not spoken to by any employee. I was ignored for almost an hour before the sales personnel started arriving. When I entered the sales area I was given much the same treatment. I told one of the salesmen what my visit was about and he said the person I needed to see would be in shortly and turned his computer on and left me to find a place to wait. After seeing some people moving around in the in the inner office I asked him if that was the people I needed. He said yes and went back to his work/computer. The manager I found in the office seemed to know what needed to be done and said "come with me and I will take you to the finance guy". The finance guy was obviously not interested in an old man in work cloths but he asked what he could do for me. I explained that I was there to pay off a vehicle that my daughter (I gave her name) had purchased. He looked at his monitor for a while, got up and pulled a folder from a safe and started asking questions about financing. I reminded him that I was there to pay the vehicle off and the purchase was for (daughters name given again). He continued to look through the folder and gave me a name of the person in the file. I gave him my daughters name the third time and at this point he was so annoyed he got up and walked out. I went back to the sales manager and told him the problem and he said "I know where that paperwork is" and got up and went somewhere and got a folder and asked me to follow him back to the finance gurus office. When the finance guru returned to his desk his attitude was "you are invading MY territory and I will decide how to handle this". Needless to say while standing outside his office waiting for him to decide when to ask me in with a check for almot 40K I made up my mind that this would not end well. I will NEVER visit this business again unless the vehicle is a lemon and they treat my daughter like they treated me. Then it will not be a friendly visit. I went to their site and did a "instant chat" with someone and told them I needed the information to contact the owner and give them a review of the ordeal and was told I would be sent a form for my input. Needless to say that has not arrived..... My advice is, drive the 50 or so miles and find another dealer

Advisors were very nice. Service missed a few things on first visit.. I had to bring it back the next day. They then took $500 dollars from my checking account they were not entitled to.. Then told me they would 100% have it returned to me the next day.. 4 days later I actually got my funds back. Management couldn't have cared less and offered me nothing in the way of compensation for the short term loan they hooked me up with giving. ABYSMAL EXPERIENCE.. pay cash and only cash.

Great everyone was very help with my purchase and handle my purchase very professional

The only reason they received a 1 star is because there is nothing less . My experience this last time was horrible considering I've purchased two other vehicles here in the past . The staff was rude. I purchased the vehicle and was promised the tire light would be corrected as they thought there may be low air in one tire so the sales lady took the vehicle to service while I was completing paperwork . Upon completion of paperwork the sales lady informs me that the reason the tire is on is because the spare under the vehicle was never fixed from previous owner and it had a hole in it . I then asked for them to either patch the tire or replace it as the vehicle was for my sister whom has a 4 month old newborn . I was informed that if it couldn't be patched I was on my own and that they would not provide a new or used spare tire in the event she had a flat. I then presented my concern to the used car manager which cut me off over talked me and let me know that if the tire was not repairable he would no nothing on the matter . I went to service located behind to see the tire could be patched in which he was there and raised his voice in front of everyone in service. They found that the tire could not be patched and opted to replace with used tire . Which is all I was asking for but treated rudely in the process . Would not recommend this dealership to my worst enemy . Sincerely a repeated customer that will never deal with automation Honda again !

My fiancé and I purchased a 2016 Black Honda Fit from Josh this past Saturday. The customer service and hospitality we received was a relief after going to several other dealerships in town and being treated poorly. I will recommend all my friends purchase from this location and we will be back for our next vehicle purchase.

I shopped several dealerships over two months time for a small SUV. Lee Thomas listened to my requirements and met them in less time than any other. He is respectful, courteous and efficient. He made purchasing the Honda HRV a very pleasant experience. I will not hesitate to recommend Lee and Auto Nation Honda to anyone in the market for a vehicle. I do not expect to need another vehicle and time soon, but I will definitely buy from him again.

Everything went as expected. We found the car we wanted and scheduled a test drive. We made the deal and purchased the van.

Had a great experience buying my FIRST Honda from Nelson Bryant at AutoNation Honda! He worked with me long distance, through lots of emails and stayed late to get me the best deal on my trade-in and purchase! Thanks for making it such a great experience!

Love the car! Philbert Martial was our salesman. He delivered an awesome buying experience. Sounds like a commercial, right. Well he was so professional and knowledgeable versus being pushy, we knew we were buying a Honda. We got more than expected in the features of our 2016 Honda Civic; and we stayed within budget. Thank You Mr. Martial

You guys do know today was a half staff today for the American flag. This in respect of the police officers who were killed today in Texas

I took my FIT in to Autonation today because of the air bag recall. I am sure this recall is causing a lot of disruption at dealers, so I was very impressed by the excellent customer service I received. I was in my rental car within a very short time and Hertz did a good job there. Kudos to Stuart Cheyette and the folks at Autonation. I have bought four cars from there over the years and I will return when I need to get another one.

a great dealership they went the extra mile to meet my needs

Very good experience. Markeith was very helpful with the buying process. Great people to deal with.

I purchase a EX- CRV 2016 vehicle. The service was outstanding, phenomena. I was very satisfied with the staff help, and yes I would recommend a friend to this dealer.

We had a wonderful buying experience with Autonation. If you are in need of a car see Josh Maloney.