Recent Reviews from AutoNation Honda at Bel Air Mall

In February 2017 I took delivery of a new Honda CR-V, EX-L with navigation from AutoNation Honda of Mobile, Al. July 21, 2017 I had to jump start the CR-V because of a dead battery. After the jump start by my son, we went directly to AutoNation Honda Service Dept. I explained to the Service Advisor what had occurred, and she took the car back to the Service Bay. About thirty (30) minutes later my car was once again back in the drive up service lane. I was told that the charging system and battery were tested and both tested good. The Service Manger, a gentleman by the name of Ernie, looked up some information on his computer and found that Honda had issued a Service Bulletin, TSB 17-032, for the electric parking brake on 2017 CR-Vs draining the battery. The Service Mgr. then had the Service Advisor write it up, and take my car back to the service bay for the update to the software to be installed. About forty-five (45) minutes later, I was told that they don’t have the update and would have to contact their computer lady to program the three laptops used for software updates. On August 3, 2017 I called AutoNation Honda Service Dept. to find out if the laptops computers had been reprogrammed with the updates required to correct the problem with my CR-V. I was told “yes” the computers had been reprogrammed, and that I could bring my car back in to have the update installed. August 9, 2017 I was back in the Service Dept. at AutoNation Honda for the software update to be installed. After waiting another thirty (30) to forty (40) minutes, I was told that the computers had either not been updated, or that the computer lady had not completely finished the reprogramming of the three laptops. I then asked to speak to Ernie who I thought was still the Service Mgr. I was told he’s no longer works there. (by the way, when I bought the CR-V in February the Service Mgr. was a lady, nice enough person). I was told a gentleman by the name of Brian was now the Service Mgr., but that he was not available. After arriving back home, disgusted, I called AutoNation Honda Service Dept. and again asked to speak to the Service Mgr. Again, he’s not available. I left my name and phone number and that he please give me a call. Waited all that evening to hear from the Service Mgr., no call. The next morning, August 10, 2017, I called AutoNation Honda Service Dept. and asked to speak to the Service Mgr., once again he was not available. I again left my name and phone number and again asked that the Service Mgr. please call me. NO call! Being fed up with not receiving a call from the Service Mgr., I called the General Mgr. of AutoNation Honda. I explained to him that going on three (3) weeks of not being able to repair my car was unsatisfactory. He stated he would check into the situation and get back to me. I left him my phone number. After not hearing back from the General Mgr., the next morning, August 10, 2017 I went to AutoNation Honda to speak to the General Mgr. in person. (when I got there I was let’s say “hot”) Anyway, I did speak to the General Mgr., and he assured me that the three laptops would be properly programmed that day. Finally! (then again maybe not) The morning of August 14, 2017 I called AutoNation Honda Service Dept. to confirm the computers were programmed. I was told that the computers were fixed and when would be the best time to bring my car back to them for repairs. The next morning August 15, 2017 I was for the third time back at AutoNation Honda Service Dept. Again the Service Advisor took my car back to the Service Bay for software updates. After waiting two (2) hours, I asked the Service Advisor for a status on my car. I was told that it would not update and that the technician was trouble shooting the problem, and it shouldn’t be more than an hour. After that hour passed, I checked for a status once again and was told they don’t know what’s wrong it (my car), and that they would again have to call their computer lady. So I got my car back, over three (3) hours later not repaired! (Ironically, on August 24, 2017 AutoNation Honda sent me an E-mail asking about my experience with their Service Dept., I believe I’ve answered that) On August 17, 2017 I called Tameron Honda of Daphne, Al. and scheduled a service date for August 23, 2017. Upon arriving at Tameron Honda, I was greeted with courtesy and professionalism. In two (2) hours, Tameron Honda Service technicians had replaced my battery, after testing the charging system and finding the battery tested bad (refer back to first couple of opening sentences), installed the software updates, ran the VIN of my car to check for any recalls, reprogrammed my XM music stations that would not tune because of the battery, and washed my car. Now by nature and being a retired U.S. Marine, I am not easily impressed, but the competent and knowledgeable staff and technicians at Tameron Honda impressed me. Bottom line, if I have to drive across the bay to have my car repaired “properly” then when its time to buy again, I will once more drive across the bay. Wayne Gann

Christina Taylor Aug 29, 2017

I am surprised by all the negative reviews posted below!!!! I purchased a new 2013 Honda Accord from a dealership in another state. Other than on one service visit to a different dealership, Autonation Honda at Bel Air Mall in Mobile has performed all my service. I have found the Service department at this dealership to be EXCELLENT. Most recently Ambree Leslie was my service advisior. After getting my oil changed and while paying for my service visit mentioned to Ambree that I had an issue involving safety that had happened recently. Specifically while driving down I-65 at the speed limit, the driver's side sun visor while not in use made a popping sound as though a spring inside of it had broken and the sun visor flopped down obstructing my view of the windshield momentarily. Since the car was out of warranty I called Honda Corporation Customer Service (not the AutoNation Honda Bel Air Dealership) and after talking to several levels of authority was advised By LUIS that HONDA CORPORATION was not going to do anything about it and I would have to take care of it by myself if I wanted it fixed.. IF ONE DOES A GOOGLE SEARCH, HONDA HAS HAD AN ONGOING PROBLEM WITH THIS VERY SITUATION ON THEIR HONDA CIVIC MODELS FOR YEARS AND TO AVOID A CLASS ACTION LAWSUIT, EXTENDED THE WARRANTY ON CIVIC MODELS BUT NOT THE OTHER MODELS. I mentioned my dissatisfaction with HONDA Corporation Corporate Customer Service and she immediately went to Mr Ernie Deview, Service Manager at AutoNation Bel Air and made him aware of my concern and Mr Deview immediately advised me that If I would give him a chance to resolve the issue he would. A replacement Driver's Side Sun Visor was ordered and delivered OVERNIGHT and early the next morning I received a telephone from Ambree to come in at my convenience and they would change it out. They did that very day. The initial purpose of that visit to the dealership was to get my oil changed. They changed out my Sun Visor simply because of my concern about the treatment I had received from Honda Corporate Customer Service and to have me a happy customer and to continue using them for all my Honda Accord's service needs. Needless to say I will continue using the Service Department at AutoNation Honda at Bel Air because of the excellent treatment I have always received from Ambree as well as the other Service Advisors and Mr Ernie Deview on prior visits to that dealership since owning my 2013 Honda 2013 Accord.

J Leon Pringle Jr. Jul 24, 2017

I purchased a 2012 Honda CRV in October 2016. I understand that I was getting a used car, however from everything I had been told, Honda's go forever - and this car was only 4 years old, so wasn't expecting any issues. ANY car should be fine after 4 years. This was my first car-buying experience. The staff was helpful and nice and the process for getting the car was fine; however, the car itself has been nothing but trouble and I have had enough. I have been to the service department 4 times since October with different problems each time. I will say, each time I came to the service center the staff was professional, however it has taken multiple attempts to get problems fixed. In a nutshell, I was sold a car with bald tires which almost ended in a wreck on the interstate (but thankfully traffic was light so when we hydroplaned, we didn't hit anybody); was quoted $800 for new tires through the dealership but was able to find them for $500 somewhere else; have had to have the bluetooth speaker replaced after coming in twice to have the problem addressed, then had to have the passenger speaker replaced after it spontaneously blew (when I don't listen to music very loudly...literally have no idea why the speaker blew), and am now having issues with another speaker; have had the rubber seal on the door fall off which led to rainwater getting into the car, have had the back windshield wiper come unscrewed and was not working correctly (that one was a simple fix, but still led to me having to bring the car in), and have had random plastic pieces on the trunk door literally fall off the car and have had to bring the car back in to have them replaced. After already having to visit the service department 4 times it the past 4 months, I am done with this car. The staff at the Honda dealership was great each time, however the car itself leaves much to be desired. I just bought a "new" car and am already looking to get a different one. Not a happy customer.

Rachel Leard Feb 24, 2017

As a retired Navy Veteran I have purchased a number of new and used vehicles in my time and I found this dealership lacking in so many ways. I arrived early in the morning to pay off a new honda pilot for my daughter. The service department was open but the sales personnel had not arrived. I went into the service area to wait and was not spoken to by any employee. I was ignored for almost an hour before the sales personnel started arriving. When I entered the sales area I was given much the same treatment. I told one of the salesmen what my visit was about and he said the person I needed to see would be in shortly and turned his computer on and left me to find a place to wait. After seeing some people moving around in the in the inner office I asked him if that was the people I needed. He said yes and went back to his work/computer. The manager I found in the office seemed to know what needed to be done and said "come with me and I will take you to the finance guy". The finance guy was obviously not interested in an old man in work cloths but he asked what he could do for me. I explained that I was there to pay off a vehicle that my daughter (I gave her name) had purchased. He looked at his monitor for a while, got up and pulled a folder from a safe and started asking questions about financing. I reminded him that I was there to pay the vehicle off and the purchase was for (daughters name given again). He continued to look through the folder and gave me a name of the person in the file. I gave him my daughters name the third time and at this point he was so annoyed he got up and walked out. I went back to the sales manager and told him the problem and he said "I know where that paperwork is" and got up and went somewhere and got a folder and asked me to follow him back to the finance gurus office. When the finance guru returned to his desk his attitude was "you are invading MY territory and I will decide how to handle this". Needless to say while standing outside his office waiting for him to decide when to ask me in with a check for almot 40K I made up my mind that this would not end well. I will NEVER visit this business again unless the vehicle is a lemon and they treat my daughter like they treated me. Then it will not be a friendly visit. I went to their site and did a "instant chat" with someone and told them I needed the information to contact the owner and give them a review of the ordeal and was told I would be sent a form for my input. Needless to say that has not arrived..... My advice is, drive the 50 or so miles and find another dealer

C. D. Knight Nov 2, 2016

We had been looking for a mini van for quite sometime. After finding their information from USAA’s car buying site, we were under the assumption that their company is honest and certainly supports military families. We talked with Nelson the morning of 26 June. After stating that I was interested in the vehicle and that he could give me what I asked for in regards to my trade-in, have all the documentation ready (I even filled out some paperwork ahead of time over email), be out within an hour and a half, we decided to take the hour long drive to test drive it and pick it up. My wife liked the vehicle and we needed it before the high possibility that I deploy in October. When we arrived, the gentlemen were just playing cards in the back, they did not have the documentation ready, and it took 5 hours total to get everything completed. My daughter is special needs and we needed to get out of there but your employees just took their sweet time like they knew if they waited long enough they could sucker me out of the additional warranties that I said up front that I did not want. I needed to get my daughter out of there. So we left. They did not even give me the plate from our old vehicle. The interior was still filthy. We had to come back the following week for the dents and scratches to be repaired in which that was a debacle. It was so unorganized and my wife waited for hours before they said, “the vehicle will take a few days and we will give you your old vehicle back until it is ready. However, we do not know where that vehicle is.” That was subpar. Not only are the dents still noticeable, they missed some scratches. That same week your office sent the information to the wrong DMV so I had to drive 40 minutes to get that information. The vehicle had been making some interesting popping noises and shaking when accelerating and braking. Auto Nation’s staff said Toyota will handle it even though I have the warranty from Auto Nation. My family does not feel safe in the vehicle. I feel ripped off. I question the integrity and ethical decisions of their organization. And to make matters worse, every time I see this vehicle and drive it I remember all of the negative experiences that have happened with this purchase. We have purchased quite a few vehicles and this was by far the worst experience. Do not use them at all. They are not in business to help out their fellow man but to take advantage of people. If looking for a used car, always go with CarMax.

Daniel Thurston Jul 23, 2016

To all who wants to purchase a car a Treadwell Honda in Mobile, Al be forewarned that the company carries car dealers: Ben (used car manager), Chris (Sales person) & George ( floor manager) who are highly unethical unprofessional businessmen. I recently was closing a deal on a 2001 Honda Civic Ex. Sedan (Plum color), when I brought it in to be looked at before the final closing procedures. The negotiating aspect was all said and done and all I had to do at this point was to sign the final papers and hand the check to them. George and Chris told me to leave the car for the night so the mechanic could take a look at it tomorrow, little did I know that they the next day would under mind "our agreement" and take the car I was going to purchase and sold it to another customer. While they were telling me how the car was being looked at, Ben took the car and posted it back on the lot for the next unsuspecting (higher paying) customer. When George confronted me about the "miscommunication" that was happening there, I was baffled at all the lies they were trying. Chris told me the technician was looking at it. George was telling me the same. As for Ben, he was a complete [violative content deleted] who was absolutely rude. Miscommunication, I think not! It is more like betraying the trust of the consumer (me) and being a sell out, all to just sell the car again to the higher bidder. An agreement is an agreement and would you want to deal with a company or people of the company who would do such a thing. Decide for yourself! *Note Chris later did apologize for the unfortunate event and informed me that the person who made the final decision to resell the car I was about to purchase made a bad mistake. I agree completely in the fact that they not only just tarnished the name of the company but they lost future potential customers as well! I know that I will not recommend any of my friends, family, and loved ones to do business there!

civic13 Jun 7, 2008

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