Good customer service.

Called parts and the young lady helped me so quickly. Got everything I needed. I am very pleased.

Call M&D, don't call Parts Dept. unless you're willing to do all the work for them. They now train their parts girls to say "You're just guessing..." To the Manager: From one parts Manager to another, You should know "Guess work" is part of the job sometimes. The trick is to have automotive exp. too. Customers call you because you should be subject matter experts. Plus, some people would rather buy honda parts from Honda, not Acura. Stop being lazy and hiring clueless women to sell car parts...

Once again, I received good service.

Even though the wait time was a little long, the overall service was great. I needed a car and got a great one that was in my price range. I'd recommend coming here to buy a car.

I especially like the courtesy of Brian in helping to solve issues of concern with my vehicle.

Liz in service was great got me scheduled an in and out when the slotted time frame. Service was done to my satisfaction

Great work at a great price. Friendly and knowledgeable staff. I won't bring my car anyplace else

Great customer service by Elizabeth and the Bel Air AutoNation staff! Got my vehicle troubleshooted, serviced and recalls addressed at a much shorter time than expected. Shuttle service by Lawrence by friendly and timely. Will bring my car back for future services/repairs. 5 stars

When were received our Chevrolet Impala it was not clean. We are not smokers and it reeked of cigarette smoke. We later went to Auto Nation Ford to look at a vehicle for my daughter and asked the service center there if they had something to get the smoke smell out. They did spray something that just masked the smell. We have worked for the past two weeks trying to clean the vehicle to get the smell out. We have tried sprays, etc....... We finally change the air filter two days ago which should have been changed as part of the maintenance before the vehicle on the lot for sale. That finally helped but it has been hard riding around in a vehicle that smelled like smoke esp. when you don't smoke. It was giving us a headache. The salesperson said that they could put a car bomb in to get rid of it but every time my husband called it was not available. I believe we can now enjoy the vehicle since it smells much better than when it was given to us. What happened to a car being cleaned before it is given to you. Clearly, those days are over. The integrity of the dealerships is long gone. Now they are just trying to sell these vehicles at any costs to the purchasers during this pandemic.

Make sure you cover your bases with them cause they will forget and still put the add ons

Make sure you cover your bases with them cause they will forget and still put the add ons

My service was good. They fixed an error message on my sliding door and found a nail in my tire. I do have to go back for a recall, they needed to order the parts.

I bought a Honda CRV from them. They promised weather tech floor mats which I never received. The finance (paperwork guy) was extremely rude saying I needed to buy the extended warranty over and over. He all but called me stupid for not getting it. I thought I was going to get lung cancer cause of the extreme smell of secondhand smoke when he walked in the room. They have yet to call me to check up to see how things are going. Never again will I buy from them.

TERRIBLE place to buy a vehicle from. Bring your business elsewhere. They sold us a vehicle with a bad transmission and either a) knowingly sold it like this but did not tell us, or b) did not have the car serviced. Either way, they gave us a car that we cannot drive. They have a 5 day return policy. When the car started to act up (WITHIN THE 5 DAYS), we brought it to them to look at. They then told us that they couldn’t work on this type of vehicle so it would need to go to a different dealership, so we left the car for them to do so. Why are they selling a vehicle they can’t even work on??? That’s the million dollar question. All of this happened on a Friday. THEY HELD THE CAR UNTIL THE FOLLOWING TUESDAY before bringing it to the other dealership. It took about a day or two for that dealership to determine the transmission was bad. Conveniently for them, the five day return policy was no longer applicable. This has been absolutely ridiculous. Do the right thing Honda!!! Take this car back and return our money. Y’all have screwed us out of a vehicle and $10,000. I’m sure we aren’t the only ones you guys have done this to either. How can someone in good conscious do this to someone else. We have a baby for Pete’s sake…. and y’all are going to sell us a vehicle that is not even safe to drive. All this dealership cares about is money. GO SOMEWHERE ELSE!!!!

My service was preformed in a timely manner, and my service advisor Liz was excellent and very helpful.

I’ve had my car serviced here only twice so far and both times were excellent. Very friendly and helpful staff all around.

My van had a factory defect in the radio antenna in the back window. It took over 5 times of visiting (many times an all day excursion) to determine that was the issue. They constantly just updated the software and told me that there was no issue. I would email video of the issue as requested. After it was determined to be the window, they ordered a new one and told me they would call me the next morning with expected timeline as it was too late in the day when I left the service department and they would give my van a cleaning, etc to make up for the time it took to diagnose the issue and to fix it. I have yet to hear back from them months later and after numerous calls that go to voice-mail, no call backs to my messages, and emails with dealership instead of deal with trying to track them down to fix it as I live over an hour away. The employees were friendly in person and happy to help, but almost impossible to contact. You should plan to spend the day there even if you have a 9 am oil change scheduled.

Very friendly group of people. Went in looking for a truck at a decent price in the current market with good financing and got a good deal. Molly was greatly helpful in and friendly in the process along with the whole staff, even ordered part(s) for things I found damages to replace. Would definitely use again.

Excellent service ! Oil change with no appt. in less than an hour . (Monday after New Years)

Excellent service and very knowledgeable

Great service. Paul was amazing to work with. He was not pushy at all and let us ask questions to make our own decision. Great experience.

Always on point with care of my car. Won’t take it anywhere else

Brian Jackson is very professional and informative! He goes out of his way to make sure his customers are satisfied! I love that there is extra seating in the front of the facility.

India and all the staff at Honda AutoNation are always professional and very helpful.

I was told that they would take 1 hour to diagnose my Pilot's transmission problem and it would cost $85. Three hours later I finally complained and got the diagnosis of a bad sensor. They didn't have the part and wouldn't for two days. I went to an independent transmission repair shop that diagnosed the same problem in 5 minutes for free. He also couldn't get the part but found a used part and replaced it with no charge. Honda had quoted $680 when they got the part. It took 30 minutes to change the part and get me back on the road. Honda will not see me again.

I was extremely happy with the services received from AutoNation Honda at Bel-Air Mall on 12/19/21. The employees were amazing and very helpful. Just knowing my car was going to get the care needed was definitely worth the trip. 😁

They are kind and friendly, the service department is awesome, they get the job done

Overall experience was awesome. Never felt pressured but my sales rep, Mary, was the best. Great personality and also good at what she does.

Good and Friendly service

Great place to get a new vehicle Everyone is friendly

Amazing staff. Will work with you in all situations whether looking for an up or getting a bigger vehicle for your growing family.

In and out in no time - thanks for a great job! They were able to take our car on short notice and the work was completely professionally.

Jennifer kept me informed throughout the appointment. Just great service.

Jennifer gave me great customer service. I called in Saturday morning wishing and hoping for my car to be service right away and back to me the same day for me to be able to drive out of town on Monday. She got me in at the time of appointment and out at the time she stated. Honda was very fast with my service. My car drives wonderful now with all the repairs that have been made. I’m a satisfied Honda customer and will continue to use Honda for all my car maintenance. I also came twice before to have service on my car and the representative India was very much help with me also. I received calls asking for me to fill out a review survey and I wasn’t able to due to email expired and me not checking emails often but I do want to say that India did a very satisfying job on my previous services. She did everything I was looking forward too with my car service. I can notice Jennifer and India take pride into working for Honda. They will be my go too ladies for my car services. Thanks again Honda for your great employees that give great customer satisfaction.

At AutoNation I experienced great staff, GREAT cars and I had a truly awesome experience !

I had an appointment for an oil change at 9:30 and arrived on time. They took my car into the garage right away and it took 1 and 15 to change the oil and do a quick check of warranty items.

Test drove and met the team in person. Great experience John C. worked the sale and was very personal. Would highly recommend.

A1 service.Brian Jackson

good people, explain everything the details

Love my car ❤🚗

Terrible experience. My car was lost for over a hour. They had no idea I was even there. They questioned my intelligence multiple times. Asking me was I sure I have this type of car. Excuse me? The lack of customer service and lack of urgency to find my car was unheard of. If these people are running the service department, Honda won’t be in business for long losing customers cars.

Great Service.

Amazing customer service. They help you every step of the way with figuring out and making your purchase. I was helped by Danielle and she made the entire process smooth and easy even with all of the questions I had. All questions answered and 0 concerns left unheard. Professional all the way through to making my purchase of a 2022 Honda Civic Sport. Highly recommend.

Brian was awesome very friendly courteous and helpful. And the service manager Michelle

Bought a 2016 Ford F-150 Lariat Oct 21st 2021, less than 3 weeks ago. ($30,000.00) got it home late that night, I live about 110 miles away, noticed the navigation/entertainment system constantly froze up on it. Next day we figured just reset it and it would be fine. Well it wasn’t. That was on a Friday afternoon the day after I purchased it so I started calling the sales guy I dealt with Monday morning told him the problem and he gets me in touch with the service department, leave a couple of messages and no one returns my call. Call back the next morning (Tuesday) talk to a different salesman and told him my problem I had with nav/entertainment system and he reply’s “you should have a 90 day warranty” and that I also purchased an additional 2yr warranty with the truck so let me check on it and see what we can do. Didn’t hear anything that day so I call back Wednesday (all this is going on less than a week after I bought it remember) so I asked to talk to Stuart (sales manager) told him what was going on with it so he tells me let him see what he could find out on it. He calls back that afternoon to inform me there’s nothing they could do about it !! I couldn’t believe it, a 90 day warranty and it’s not covered, what!! Here’s the real kicker besides that, they give me an “AutoNation 125 point certified” form with the truck and point #48 reads, Check function of Radio and navigation, Clear phone book memory and any saved address location. Needless to say the previous owners phone book and names were still in the system, never removed because it took myself several tries to get it off because it constantly freezes up. There’s no way this system was ever checked out, but yet on their “AutoNation 125 Point Certified “ they checked the “Meets Standards” box and not the “Repair Required” box. I explained this to Stuart that Wednesday afternoon about the previous names and phone book memory still in it and it really didn’t matter. So here it is Nov. 8, 2021 finally got an appointment with Courtesy Ford in Hattiesburg Ms and they put it on a diagnostic machine (that cost $125.00) and found the APIM module needed replacing, the cost $1,135.00. By the way, the “AutoNation 125 point certified” list they gave me when I bought the truck, just to prove they don’t check anything unless it’s obvious Point #78 reads “Windshield Washer Fluid”, Top Off and Test, it’s bone dry. I stopped at a AutoZone after I had noticed it wasn’t working and bought a gallon of window wash and put it in and it still could hold more, that’s how dry it was. It worked after adding it, would have been nice if something that easy was wrong with the nav/entertainment system. But hey, it meets their standards. Pretty low standards don’t you think. This isn’t over by a long shot, I’ve reached out to a local attorney’s office to see what my options are and they are “Great,” they meet my standards!! I’ll keep all you new customers updated

I'm not a customer of this dealership but I know folks who are; and, the things they're telling me are concerning. Repeated trips to the service department for the same or very similar issues; or, perhaps the primary issues that should have been found when the initial service was performed. Frequent trips like these call into question the possibility of work covered by warranty being performed that might not actually be necessary? Requesting their customers give them favorable ratings on surveys with the promise of future discounts in return? Not once but repeatedly reminding customers of their desire for favorable reviews. My thoughts on this situation are: Every job should be done thoroughly and accurately without haste to keep from having to do it over!! Do it right the first time meaning? if something is done right the first time, it is done perfectly every time, and no time and money is wasted correcting errors caused by doing it too fast or without controlling quality.

Great Experience!!! Awesome staff!!

Good quick turnaround on oil change and service.

I loved the whole process of buying a car at this dealership. From the moment I first sent an email to inquire about a vehicle they were courteous and professional. They were efficient, didn’t haggle with me and made the experience smooth and enjoyable which isn’t how car buying has been for me in the past. If I’m ever in the market again this is where I will go. Such a great selection of vehicles, friendly sales staff, courteous finance managers and just an all around great place to purchase your next new car!

My needs was address and the people who helped out was fast and friendly. Worked on my car complete really fast was out sooner than expected. I will always take my care there.... Thanks

Great service good people to work with great knowledge.

I was shopping around for a while and when I say Honda automation has THE BEST sales team! Kalisha was amazing and she is going to find a way to get you exactly what you want! We loved them so much we came back to buy a second car 2 days later. Christina found me the same car I was looking at om another lot a much better deal! *shout out to the finance manager!* Yall are the best at what you do 🤗

I had a great experience at AutoNation Honda with Mary my sales associate and Amber who helped finalize my purchase of my New Honda Thank You for your help it was a great experience and my wife loves her new Honda.

Excellent service. Great deal. Five stars.

Service department is awesome!! Everyone very friendly!! Easy to get appointment.

Terrible service when coming back to pickup car. Honda Service in HSV is much better. I had to wait and no one approach or ask. At other Honda dealer my car was washed and there was no waiting. This place also does not have more choices for tires. I spent 900+ here and felt awful. We will not come back.

My service writer, Elizabeth Martial, is fantastic. She not only met me when I arrived, she kept me updated on the service of my car and explained things clearly. The entire process was done under an hour. I was very pleased with the amount of time it took and the price of my services. Mrs. Martial deserves 10 stars!!!!!!

Love their friendliness and fast services when you arrive and when you check out. Fyi try the coffee

Auto Nation Honda has a very Friendly and Professional Staff It's never a long wait and also the facility is very clean.

Top notch, great customer service and coffee

Helpful, professional, fast, courteous- best experience with a dealer service department I’ve ever had

Drove all the way from New Orleans to sell my car they promised I would get. I have the email saying this is how much they offered me. When I get to dealership they say they messed up and tried to low ball my car. Don’t ever sell or buy a car from this dealership. They’re a bunch of crooks.

Outstanding car dealer. Very helpful and very courteous. I couldn't be more pleased with my experience.

Drove all the way from New Orleans to sell my car on a set price I was offered. I get to dealership and say they messed up the price. They had my vin number in the email and want to lowball my car. Don’t ever buy a car from this dealership or sell you car to them. They are a bunch of crooks.

The service advisor Terri Ann was very nice and made sure I was taking care of and the mechanic Bobby G was the best explained everything in detail I’d say he’s a expert on Honda’s would recommend highly of this team !

This is a great place for all your automotive needs, with a great staff in the service department lead by our friend Michelle, which is the Service Manager. Go on and see these good people today. Tell them J & J sent you.

ALL AROUND GREAT EXPERIENCE TORI WAS EXCELLENT AND FINANCE PERSON SAVED ME ON INTEREST AND GOT DISCOUNTS ON EXTENDED WARRANTY. GO SEE TORI FOR YOU CAR NEEDS. LOVE MY 2016 MUSTANG GT CONVERTABLE

ALL AROUND GREAT EXPERIENCE AND TORI WAS AWESOME IN HELPING WITH MY 2016 MUSTANG GT PURCHASE. FINANCING DEPT SAVED ME BIG ON INTEREST ON LOAN AND GOT ME DISCOUNT ON EXTENDED WARRANTY

Service department was very helpful with a battery issue on our Passport. Terriann took good care of us.

I was very pleased with the service I received at AutoNation Honda at Bel Air Mall yesterday. Before they took any steps, they texted me to let me know what would be done, how much it would cost and when it would be ready. It was actually ready ahead of schedule. Now, my Pilot runs just like new!

From the time we walked in to the time we left (which was at least an hour after everyone working there should’ve gotten off), everyone was so helpful and never made us feel like we were inconveniencing them whatsoever! Keith was so nice, the manager was also great, and Ambree was SO sweet and wonderful at her job as well! Pretty sure she’s one of my new favorite people. Thank you all again for staying late for us and doing everything you did to get us into our new car!

On a Saturday morning, quick and fast

Highly recommend! Like the staff and service.

Thank you for taking care of my Honda Minivan. My vehicle has only been serviced by Honda Service Dept. and has kept me feeling safe traveling on the road.

India was a great help with my service on my daughter's Honda. I loved her smile and customer service.

Good people, great service and amazing purchase on our part

Michael demonstrated a lot of patience, honesty, when he didn't know a response to my question he went and got the answer. I'm happy with my selection so I recommend AutoNation.

Service Manager was friendly, but I was never able to get him to call me back. Any communications, even when he stated he would call me had to be initiated from my end. Also, they misdiagnosed the problem with my 2002 Honda Odyssey, resulting in a possibly unnecessary alternator replacement when the problem is likely the EGR valve or the O2 sensor. 2 days after the $600+ repair, the exact same warning lights were back. I was on vacation and am used to much better service from my home dealership. I elected to drive the vehicle 690 miles in the condition it was in rather than deal with the multiple days and constant input from myself required to get it right at this dealership.

For a first time buying experience they helping me so much! Jenifer was incredibly kind and personable and I would definitely come back for any future car buying needs!

Shout out to my excellent sales team, Herschel, Ambree, Greg and Derek @ Autonation Honda Bel Air Mall for getting me into my brand new 2022 Honda Civic! Together they made the buying experience smooth and pleasant. Very courteous, friendly and professional! Thank you!

Shout out to my excellent sales team, Herschel, Ambree, Greg and Derek @ Autonation Honda Bel Air Mall for getting me into my brand new 2022 Honda Civic! Together they made the buying experience smooth and pleasant. Very courteous, friendly and professional! Thank you!

The best service I ever experienced Herschell Brown and Keith went above and beyond to seal the deal.New cars are reasonably priced and service is great, see Herschell Brown if you need a new ride.

Professional, friendly, and honest. Went in for an oil change and a recall—he said it would take approximately 2 hours, and it took just a little less than that.

Easy to schedule an appointment online. India was friendly and courteous, and the oil change was quick! Still love my Honda!

Easy and quick appointments available. drop off and pickup of vehicle was easy. quick turn around time on vehicle promise time. Wished they would have performed a complimentary vacuum of vehicle, but I guess the rainy day prevented that. Staff was great.

We had an awesome experience with mike. He was great at his job and kept us laughing, which for us was a bonus. I was very specific about what I wanted to spend and he made it happen!

At first, my experience was very pleasant while there. Great interaction, felt I was being listened to, concerns addressed. I said I was very wary of dealing with a lemon. I was told about the company's reputation, how every vehicle is inspected, etc. Test drive, everything was great: ac, brakes, engine start up, smooth quiet ride, no warning lights... Casual conversation, joking around, laughs all put me at ease as I was nervous - and a novice - attempting first solo purchase. I was so happy when, as a person who's working on her not so great credit, was approved for financing! My time at the dealership was smooth, even sitting with the finance manager. Everything seemed perfect. I was in disbelief, part of me kept thinking it's too good to be true... I don't remember discussing or being offered an extended warranty; vehicle is "as is" and "no warranty". Again, in the excitement, I don't remember anything re: extended warranty. Before the car was released to me, I was told the oil light had come on. They checked it out, it was the sensor. Put a new one on. Car keys handed over. That was a Tuesday. Same week, on Saturday, 4 days later: coolant light comes on, ac starts blowing warm air, oil light comes on, engine light comes on. Those lights do eventually go away at next car start up same day. But now the engine light is on.. I'm thinking it's coolant, ac is still blowing warm/hot. Nope not coolant or oil, there's enough a family member tells me on Sunday. Monday, same - warm ac (I only turn it on to see, but turn it off because what's the point) and engine light is on. I go to my appointment. I get done an hour later and turn the ignition. Now I get a message "Engine fault service now". Sunday I emailed the rep everything that had happened up to that point as they weren't open. He did email me back on Monday. I got in touch with him shortly after the newest message and was going to head over there. At one point, with the message, the car wouldn't turn on, but one more try it did. New to car buying, a novice, and new in town, I was scared and did my best to focus on the road not the situation. I was told to bring it to autonation ford because they can better do a diagnostic. That made me wonder and ask, if autonation honda couldn't do an exact diagnostic of the current issues, how could they have done so at the time of car sale or to prepare it for sale? Even with the car waiting to pull up under the service area, autonation ford couldn't put into drive at one point because of the engine fault message. The guy at autonation honda kept saying it's as is. He did later say he spoke with his manager and they're going to see what they can do (imagine my expression). The vehicle is awaiting diagnostic and I'm told it'll take weeks. So I'm without a much needed vehicle. I recently moved into town. I don't have the funds for major fixes. I don't know what happened or even when I'll get the vehicle back if I can even afford to. At this point, I feel like being new (and as it says what happens to women at dealerships) my lack of knowledge had me taken advantage of. I am hurt and disappointed. From Tuesday to Monday, I had only put 36 miles on the vehicle. Thirty-six in 6 days and this happened. This is a present situation and I don't know how it can be rectified, if at all. This is my honest account of what's happened and review. I'm sure everyone's experience is different, this is mine.

They got me in my dream car & gave me the best interest rate I've ever received from a dealership! Go see Andrew!

Great service

They got me in my dream car & gave me the best interest rate I've ever received from a dealership! Go see Andrew!

They keep my car in good repair.

The service department is HORRIBLE! My husband brought his car in at 9:30am and Elizabeth told us to call before 5... well they actually close at 4. We tried calling the number she gave us and she would not answer. We went up there and luckily the people in the sales department were kind and helped us. Thank you sales department, you saved the day!

Jennifer was amazing and took such great care of us.

Very good

Love the new car!!

It was another pleasant, safe, extremely courteous service experience for me, again. AutoNation Honda Service never disappoints. I’ve been a Honda lover for decades and I always come back to the Bel-Air location for all my automotive needs and purchases. I also want to thank Tammy, Brian and your efficient auto technicians for handling both my safety and car needs. See you back in the near future....... Kudos!

Please take your hard earned money and go somewhere else that appreciates your business and time. Management only cares about you purchasing the vehicle. After that, they won’t even look your way. Never had such terrible service in my entire life. Awful management and salesman. Please save yourself from the absolutely ridiculous experience you will get.

John Crittenden provided an excellent car buying experience. He was very knowledgeable and friendly. He was able to put me in in exactly what I desired. He went the extra mile to respond to all my questions and concerns about the car buying process.

We had the pleasure of speaking with Kalisha Worsley via telephone on Wednesday, August 25, 2021. We set up an appointment for Thursday, August 26 for my wife And I to come in and look at the 2022 Honda Odyssey. we arrived about 10 minutes early and was greeted by Kalisha. She was very pleasant and very professional. We looked at the van and asked her several questions, which she answered. she went over the details of the van and insured we were satisfied that this was the van we made the trip to see. We decided to go forward with the purchase. This is our third Honda Odyssey we've purchased. Kalisha is by far the most pleasant, professional automobile sales representative we have ever worked with. Kalisha handled herself very professionally, and was a pleasure to work with. Kalisha is an asset to AutoNation Honda and we would work with her again in a heartbeat. We will be referring people we know to Kalisha Worsley.

Tori was amazing, and she was fun to work with. She accommodated my financial needs and made the deal happen. This is the second Honda I’ve purchased, and both experiences have been 10/10. Love my new Civic!

I am very satisfied with my visit for my first service appointment for my Pilot. It was a fairly quick service and the waiting room was full of people.

John was absolutely wonderful I'm in the Chicago area and needed an awd vehicle he worked tirelessly to find me what I needed but much to my surprise he exceeded my expectations and found not only what I needed but also things in the vehicle that I didn't even know I wanted. Great team in Mobile. The dealership in Westmont illinois is a different story. I feel they over charged me to ship my other vehicle home but I was in a bind and had no choice but to pay it. There was cosmetic damage that was not there when I went to see the truck Saturday but was there Monday. The truck wasn't detailed or full of fuel when I took possession of the truck. Small things but John in Mobile Alabama told me that he would fill me up and detail the truck upon my return to Alabama. Customer service after the sale! People like John are few and far between. I highly recommend him for your next purchase.

Keith Gunter and the team at Autonation Honda in Mobile were a pleasure to work with. They answered all my questions and made my buying experience easy and efficient.

I have had the best experiences with this dealership. I especially love the women in the service center. Today I was blessed with Ms. India Leslie. She was so professional and kind from the moment I arrived. They were pretty busy, but she kept her cool and dealt with everyone with compassion and composure. Customer service and satisfaction are so important and this lady demonstrated it perfectly. I have and will continue to tell everyone I know that these people know how to treat you. Money well spent. Thank you so much for turning my day around. It means so much 💜

I was very satisfied with my wheel alignment that Honda performed last week before buying a set of tires several days later. I had shopped around for tires and did not buy them from Honda because their costs were prohibitive. For four tires, I spent $100 more than two tires at Honda, same Michelin tire. Honda offered $100 off a purchase of four tires, but I still saved over $200 buying elsewhere. That said, for those who have large expenditures that have to be addressed, shop around or see what deals Honda can negotiate. The staff at Honda was thorough, courteous, and informative.

Nice people from the car salesmen to the people who detail it. No hassle. I never felt like I was being pushed to buy a car. If your looking, I'd start here.

Not good. I went in for an A/C repair and a door lock repair. They charged me almost $1,000. I paid, almost pulled out of the parking lot, and then realized neither item was working! They were not even aware that they had not actually fixed any of the problems - obviously had not tested after they worked on them. I had to MAKE them give me money back. I brought the car back in the next day and they fixed a couple of minor issues, but the A/C is still not working properly, and the door lock is not working at all. The experience was laughable it was so ridiculously unprofessional and downright bad!

They done an oil change and then rotated my tires on Aug. 5, 2021 and the tech raise my CRV up on the lift and used the running boards to lift, therefore it pushed the running into my front doors causing them to scrape the bottom of the car doors on each side. When I called them about it they wanted me to come in and see for their self,, so I did. I told them I want camper city to put the new running boards on, but they had other ideas, so they want to order the boards from Honda.. I'm a caregiver to my husband who has stage 4 cancer and can only leave him at limited time. Then they want me to come back on Mon. 16,2021. I told I couldn't Any Tammy sent me a picture of some running boards that look just like the ones I had on my car, but when Ii went down there on the 16th of Aug. they didn't show me the on they were putting on, any way needless to say the ones they put on are cheap made and are made of aluminum and small.. the ones i had on were bigger and made of chrome and were more expensive they just want to get out of paying for what they damage.. I have bought 5 cars from them over the years and I willl never buy another one there ! The customer service has deteriorated. My son and sat there and when people came in to work they would walk right my us and never speak until I say something to them.. I was work in public service all my life and never treated people like this. I shall tell everyone about the worse experience at this dealership. I told them I wanted camper city to put on the new running boards. They will get as good as they give. So I feel like I was ripped off due to their mistake!. I got cheap running boards now. And they told me 21/2 hourss it endedd up being 3hours and 15minutes. Ii will go to Eastern Shore Honda. I would advise everyone to also.

Shantoria Pettway is an excellent salesperson. She is very friendly and knowledgeable. She made my buying experience pleasant. I highly recommend her and Auto Nation Honda.

I came here to do repairs today, but I made an appointment at 10 o'clock, and no one came to pick up my car to help me repair it at 11:15. I don't know why! What is the point of making an appointment? I am really disappointed, this is the worst experience ever! And the front desk attitude is also very bad. I hope everyone will take a warning.

Ok

I had a very frustrating experience when we purchased my Honda Odyssey. Now the side moldings and mud flaps have been scheduled to be installed for over a month, yet I’ve beenwaiting in the lobby for over 3 hours for those two tasks to be completed. My appt was set for 9:30am over a month ago to make installation smooth and quick. It’s been a waste of my entire day, especially since I have to drive over and back from Biloxi, MS. Never again!

With appointments made there is little to no wait here! Which is what I love.

Great service. Fast with appointments and very friendly

AutoNation Honda has been servicing my vehicles 14 years. Great team at BelAir Mobile service center. Highly recommend!

I just bought a new to me CR-V Touring Edition and it was the BEST experience buying a car that I have ever had! Thank you for Tori for being a great salesperson and an all around amazing person! Thank you Ambree for being a great closer! Thank you for being such a sweetheart too! Thank you Stuart!! You are truly the BEST manager! I will buy from y’all again! No hassles. No games. No hidden agendas! Such a treat! ❤️

My son and I were pleased with the service we received on Thursday. Just one complaint that the people in the waiting area didn't have on mask. Its too dangerous right now for this.

Best car buying experience ever! I got exactly what I wanted (thank you Michelle!) The process was super fast and painless! Will definitely do business with AutoNation in the future!

Always awesome service!

I have had good experience with this dealer for many years. I have taken my Honda for service to this dealership since I bought the car from them.

Service took longer then expected

Walked out on a deal that was all but signed. Never... Tell a customer buying a car to hurry up and sign a document cause you are ready to go home for the evening.

Great service!! Went to get a brand new car didn’t qualify but Tori was still determined to find me and my husband something. It took a little while before you know we were driving out with a NICE, VERY CLEAN SUV. Did have to get some minor work on it a week afterwards that didn’t really cost much, still highly satisfied!!

Not sure my Pilot was completely fixed as I still have the same strange audio sounds coming from my speakers. I was told that was part of the reason for my recall.

Aside from selling me a wonderful car, the dealership had my windshield fixed and gave me a car to borrow while the repairs were being made.

Great experience. Second time to deal with Brian and he is very professional and helpful.

On Friday, July 17 I spoke with salesman Paul Landry by message at this dealership. I was going to purchase a 2021 Honda Pilot Elite at the sale price of $44,888. I had made an appointment at CarMax to sell my current vehicle for 11 am the next day. When Mr. Landry found out about the appointment he told me “I think we can match that or beat it”. I asked “ how sure are you.”. He replied “Not 100% but I know we are very competitive with CarMax.” I drove 2 hours to the dealership only to find out the best deal they could give me was $29,000 minus another $1000.00 for tires CarMax had offered $31,600. The only thing wrong with the vehicle was that it needed tires. I knew this but $3,600 does not come close to meeting their price nor beating it. I will never do business with this dealership and if I could rate less than one star I would! The reply I received from this company referred me to the General Manager. I spoke with GM Derrick Childs on Monday, July 19th. He was not helpful at all nor did he seem to care in the least. Bottom line is the sale price on this car was a previous sale and they were attempting to recoup the sale price with my trade.

Well satisfied with there service! ! Nice people !

The entire transaction was handled professionally and quickly. I honestly was expecting to be held up for hours and for the quoted price to be picked apart. But Stuart and Mark were quick to respond to my questions, held to the offered quote, prepared before I arrived and had me out the door in less than an hour. Highly recommend selling a vehicle with AutoNation Honda!!!!

Was there on time all of the concerns about my car were addressed and when the car was ready and I was about to leave had more questions about something and the manager took the time to drive the car for to make sure everything was ok. His name was Brian really appreciated that.

Went in for a flat repair and their patch was worse than the nail that was in it. Appointment times mean nothing as you are just added to the end of the line that is there when you arrive.

Each time I have visited the service department, I have made an appointment. Each time it has taken over 1.5-2 hours before they even moved my van. I am highly unsatisfied with the way they keep the appoints that are made. It seems like people with no appoint get put first above the ones with scheduled appointments. I am disappointed in this company and do not plan on wasting any more time with them. Good luck 👍

My experience and service was great at the Honda Dealership. All questions were answered to my satisfaction. My vehicle need more work and I plan to bring it back to your dealership. Thank You, Acquanita Westry

Andrew was so helpful with questions I had. I purchased my first car there and I would not go anywhere else! I have had my Subaru Outback for almost two weeks and I’m still in love with it! Nice people to work with!

Friendly staff

Great experience with Mr Keith our salesman. We got just what we were looking for at the right price. I was so happy to drive it home today! I would buy from him again!

Always nice and welcoming. India needs a day off during the week, without having to use PTO because she is so nice and helpful ♡

AutoBation Honda accepted my Auto Repair Insurance (Warranty Protection, which pays more than Car Shield!), and they fixed my starter asap. The only delay was from my insurance co, which tried to find a less expensive part, delaying the parts order for a half a day. Have learned this is typical. Just glad I had my policy + now have my car back starting smoothly! Honda was GREAT!!!

Good, fast service

Quick service and friendly staff

Brian Jackson,in the service department is the best.He has never let me down. Whenever I have a problem with my car I just take it to him and he take care of it.

I recently took my 2018 Honda CRV for an oil change and service. I was treated like family when I arrived (I gave Brian Jackson the usual hard time about FSU, and he reciprocated gracefully). We put off one service component until next time, and everything else was completed on time. They gave me a call, my vehicle was ready and ready to go when I got there. Nice job, AutoNation Honda. See you when I need you again.

The staff was very knowledgeable and friendly. They made the car buying process seem very smooth and swift

I had a good experience with this dealership. The vehicle I had chosen was clean, full of fuel and ready for a test drive. Andrew Wilusz was friendly and attentive while getting the paperwork completed for my transaction. I love my new ride.

Auto Nation was very fast

My vehicle was serviced in a timely manner. The staff were kind as usual.

Customer service was great! Andrew did an amazing job! He was very professional and knowledgeable.

About seven years ago I got an old Honda Civic serviced here and it was not a pleasant experience. They were unable to resolve the issue after three different attempts. Needless to say, I was highly unpleased with this and the customer service lacked. After getting another Civic and having my services performed at a different Honda dealership over those seven years, I decided to give AutoNation another chance and they did much better this time. Also, the customer service was more pleasant than before. After this improvement, I will likely be coming here for future services.

I went in for my 100,000-mile service and maintenance. They discovered a leaking axle seal and replaced it. This could have led to my transmission going out had they not caught it. I am so thankful. Terrianne was so polite and explained everything to me. I am extremely satisfied with the service department at Honda Nation. They have always treated me right.

My car repair was completed correctly and on time. ASM did a great job. She kept me updated on the repair process. Great service department.

They treat me honestly I will recommend a friend they al friendly

I’ve purchased two vehicles from here. A car and a truck separated by 2-3 years and each time I’ve gotten Michelle Dauzat to help and she’s also helped my parents and my sister get their current and past vehicles. She’s wonderful and goes above and beyond for her customers. I HIGHLY recommend her for any new/used vehicle purchases, trade ins etc. She’s awesome thanks Michelle for everything you’ve done to help me.

Kalisha is the absolute best! She helped me get the best car at the best price! You will love your civic and you will love working with the Kalisha.

Very helpful and friendly

Great service, thanks Brian Asst. Service Manager!

Brian in the service department is the best !! I have an ‘09 Accord and have been working with him for years now. The service staff quickly identify the problem and the repair is done in a timely manner thx

Our Salesperson Mike made our visit very enjoyable. Great customer service in the sales department!

We are always taken great care of from the moment we step in the door. Keith Gunter has been a great to handle all of our needs for many years now.

Why can't there be an option for less than a star this dealership doesn't deserve one. Bought my first used vehicle here which has had nothing but problems since. The website states if you buy used here you have no worries because of their inspection process. When looking at the truck I could tell it had a leak in the a/c system. They had to order the part and could fix it in a few days. Well I live pretty far away, far enough that I would void out the money back guarantee going home and back. They wouldn't work with me at all to just make it the 5 day guarantee instead. Should have known there not to use them! After getting a/c fixed I asked the mechanic if they did another leak check to be sure it wasn't leaking out anywhere else. They did not. Just too bad for me I guess. After driving back home a day later engine light is on. Truck goes in the shop (luckily not the autonation shop). I also had a faulty fuel pump, bad purge valve and bad 4x4 actuators. I did pay extra for an extended warranty (pat myself on the back). I went back and forth on the phone with autonation. Once sold, even if the truck falls out that week they dont want to right their wrongs, saying every used vehicle is going to have problems. Well what the hell happened to "we take away all your worries of purchasing used"! My truck spent 3 weeks in the shop. I wish I could have just returned the truck. They paid my warranty deductible and 1st months payment calling it fair. By the way it has been almost another 3 weeks and it's in the shop AGAIN! Fair warning DO NOT buy used from Autonation!

My experience with Auto Nation was very good. From the greeting we received as we entered the building until the final phase of our visit we were treated with courtesy, respect, and the atmosphere was relaxing and friendly. Our salesperson was knowledgeable and directed us with patience and showed interest in our concerns and addressed each issue. She was friendly and very personable. I appreciate her kindness as she shared information with my granddaughters regarding her career.

their financing is ridiculous, I would never get a car from this Honda dealer, we told them what we wanted and they came back with an astronomically ridiculous price of over double the msrp stating high risk with 2 missed/late payments during 2020 in feb and March during covid. and my score is good , not fair or bad

I had to wait 5 hours for an oil change....

Great experience. They did not try to sell me something I didn’t need. Showed me exactly what I wanted and made the sales experience quick.

I had a great experience, everyone worked hard to get me what I wanted and at the price I wanted!

Internet sales, trying to get an out the door quote was like pulling teeth. The initial internet quote was the best I have found. Was finally told they where unable to send an itemized sales sheet quote through email or text. Gave me a verbal quote and assured me they would honor it when I came in. The sales person was pleasant through text and calls. However, if it's not in writing not driving out of my way. Update... Called the number, It's their main line. Pressed 5 for all other issues then got to the second menu. Pressed 0 to talk to the operator... Then the second menu repeats... Stayed on the line to talk to the operator instead of 0... Like it asks... Menu repeats.

Good service overall. I was in and out within an hour. The customer service was also great.

The service department did a great job! We only use Auto Nation for our service becuase Brian Jackson makes sure everything is up to date on all of our Honda automobiles. My wife and I have been loyal Honda customers for many years. The service team at Auto Nation are the best!

Keith Gunter at AutoNation Honda in Mobile Alabama was wonderful. He was kind, considerate, and very helpful. He answered all of our technical questions, he even went above and beyond to help me over the phone the next day. We also would like to say that Amberlee, the finance lady, was great! She was so courteous and sweet. We enjoyed her, Keith and the buying experience we had there. The dealership had exactly what we wanted.

I needed a new battery. The staff took care of it without delay. I am very pleased with the service.

Brian Jackson is an excellent employee, he is very accommodating to his customers and will make sure they are taken care of. I love the level of service and professionalism I get a Auto Nation Honda

Ke’Lesha & Andrew were awesome on helping us purchase our new Honda. Vanessa was also helpful in making the paperwork super fast. 🙂

Was pleasantly surprised with the whole experience. Contact Kalisha Worsley if you need a car! She was the best to work with! Manager and other staff were also great at this dealership. I had been shopping for a while and the experience here was far above any others.

Ask for Mary or Herschel. They made the process easy and enjoyable.

Very Great customer service. India was super sweet and worked super fast to get me checked in and out.

My salesman, John, was most helpful and accommodating throughout the entire transaction. I appreciated his time and patience in explaining and demonstrating all of the features on my new CRV as well as his kindness.

Overall they do a good job servicing my car and recombining service to help keep my vehicle in good running condition. However, based on my resent visit I may not call to setup a time to make an appointment because l find an appointment time has any meaning. It appears to me that appointments has no real meaning. My only other complaint is their failure to apply a “next oil and filter change “ reminder sticker someplace on the vehicle

I received an email of them wanting to purchase my car for the KBB value or better.. I drove 40 minutes for them to look at it! After an hour of wasted time, they wanted to offer me $300 whenever my car was worth WAY more than that. The manger wasn’t very professional. The only reason why I gave it two stars was because Andrew and Pete was super nice!

I got the car I wanted. They worked with me to get me in with the car I wanted. Quick and ready the next day. Shout out to Hershel Brown for his knowledge, patience, and kindness. Thank you! I love my brand new Honda!

Best customer service I’ve ever had at a car lot helped us get what we wanted

Friendly staffs, great services. Thank You!!

The buying experience was a good one. Salesman attended and listened to my desires and fulfilled them. Thanks Mrm Brown.

Top notch customer service. They made me feel valued and appreciated as a customer. They followed thru on all promises to me and made my car buying a positive experience.

We had a great experience with Tori today! We told her what we were looking for and she showed us our options on the lot. We found one we liked, but weren't "in love" with. So she found another car that had everything we were looking for (minus a sunroof, but the low mileage and MPG made that up 10x over!). She went to another lot and brought it right down for us. It was the perfect fit for what we need, super low mileage, and hit almost to the dollar our goal payment. It was much easier than the last time I bought a car. Could not reccomend them more!

Their customer service is horrible! Extremely slow and are NOT customer friendly!

Great experience.. I mean it's not everyday your salesperson buys you ice cream and Chick Fil-A in the same day...Michelle you rock!!

Quick quality work no complaints

So far this car is amazing!!! Really happy with my purchase. Already have it looking good. Andrew was my salesman and this guy is not only informative but truly entertaining. My wife kids and I really enjoyed the experience. Will be a future customer for my next purchase.

I can truly say my experience with AutoNation Honda was great. My service representative is great, always kind and will do whatever is need to make sure you know and understand what need to be done and the time frame for getting it done. Will ask for him everything i makr my appointments.

Overall great experience with the Service Department and Mrs. India!

We were just passing by decided to stop in and look around next thing I know we was doing paperwork on a New Car, very speedy and boom we have a 2021 we love it. Mr Brown was awesome and

Great people !! Very enjoyable experience !!

Everything was great and I received excellent customer service. The facility was clean. My car was ready really fast! I have no complaints!

Went for recall on my 2018 Honda accord. Appointment made by phone a d fast and adequate service done. Thankful

The absolute worst customer service in lower Alabama!!!!

Good work on time. Elizabeth Martial doe an excellent job as a service technician.

Had a routine oil change. Unfortunately they were backed up and it took quite a while but they were very pleasant

I brought my Honda Insight into the Mobile, AL Honda dealership because of a damaged tire. We talked about the various options, then spoke with Brian Jackson, one of the Service Writers there. He generated a service ticket and handled the process from there. I left the dealership for work and surprising to me there was a courtesy service shuttle that was available to take my wife . Therefore, I didn't have to drive back home. Several days later, I was notified that the vehicle was ready for pickup. I came in and finished the service transaction. I was very please with the overall results, how I was taken care of, and look forward to continuing working with the dealership.

Jennifer Waits was a great help to me when I went to purchase my vehicle. She was there every step of the process to make sure my questions were answered and I felt comfortable with everything. They were quick and made everything easy to understand. If you are in the market for a new or used vehicle I highly recommend this dealership and Jennifer Waits to help you! You won’t be disappointed!

Mr Alex and Ms Kaleshia did a fantastic job working with me , there’s no doubt that I will be dealing with them in the future, so happy with my new car thanks guys 😊😊

Good experience, helpful Sales Rep, very friendly. Sales Rep invited us back so she could hep us with the electronic set up.

India was very helpful, and I had my service completed in no time at all. Everything, overall was wonderful!

We needed to purchase 4 vehicles. After several days of negotiating and being told an “out the door price” I was told that didn’t include taxes and fees. After sharing my frustrations with The internet sales manager, Alex, he was unapologetic for their miscommunication. I was told “this car will sell. I don’t NEED you to buy this car” I was shocked by this comment because I thought they were trying to earn my business. I called and spoke to Derek the general manager. He said he could “maybe apologize for the rude comment” and challenged the fact that I could find a vehicle for the price we agreed on initially. The whole process was frustrating with autonation! Customer service is not essential to their business! Luckily we found Bob Boyte Honda in moss point and had a WONDERFUL EXPERIENCE!!

Always a pleasure working with Brian. He always has a smile and willing to help.

Great customer relationship, great service.

Clean waiting area and didn?t have to wait very long

Excellent experience would recommend to family and friends. Would definitely do business with them again. The staff in the facility was excellent as we are taking care

My sales agent Michelle Dauzat made my experience a very comfortable one. The process went smoothly and I appreciate that. She was very informative and helpful explaining the features of the car and answering my questions. Again a very good experience!

For 3 years I have tried to trade my car and heard the usual ?upside down? talk, Herschell took pictures of my car, sent them in, got me a quote and was ready to sell me my car. He made buying a car a easy going, he did not fast talk me and just try to put me in anything. I?m very thankful for him and I appreciate him very much.

Its always the best service, the employes are always so curtis, This is my second honda and i have never had a bad experience at Honda at Bel air in Mobile, all employees even the sales department are just the best.

When you go to Autonation Honda you can expect and you will receive the best of service.

Took my 2018 Honda Accord in for Oil Change. Fast, Quality service. Brian Jackson delivers every time...

When I went my car sells man was Mr. Michael. Michael worked hard to make sure I found something that fit my every needs. At the time they had one Financing Person, and I was there for over an hour. Michael kept checking in and so did the managers. The Finance lady even took a moment to let us know how many people were ahead of us. everyone greeted with smiles and even shared a few jokes. I will go back and send other friends and family!!

Friendly and great service work done at the Mobile, AL dealership on my service for my vehicle. Skilled and qualified mechanics. No more squealing brakes.

I love everyone at this dealership. They are nice and friendly and they do great work.

I came in for an oil change and it took 1 1/2 hour to complete that request. I was not in for any other services on yesterday.

Quick service,ready when promised.

Everything was perfect. Very friendly staff that made my car buying experience quick and stress free.

This is the fastest service center team they get the job done they are all professional at what they do if you need your car service I recommend you all to Auto Nation Honda by bell air mall in mobile al thanks again Auto nation for everything thing Honda

I love Honda!! Brian Jackson is the best. Every visit I had with Mr. Jackson he's been very pleasant and very informative on my services.

Everything was scheduled and repairs performed just as I was told it would be. No delays or surprises.

Purchase a vehicle 2 weeka ago and had a broken part in the suspension area and this dealership refuse to fix it under warranty. They screwed with the warranty by not telling the truth after being told it is full bumper to bumper coverage. The 2 auto repair shops that I had to spoke to have said the dealership should replace the part under the warranty. I will NOT recommend anyone trust this dealership and service department. They will lie in your face. Very disgusting and disappointing. Will be reporting the business to their Corporation and the BBB and other agencies.

Best used car buying experience ever! John, Stuart and Leslie were amazing. I love my Beetle!

Brought car into this location three times for the same check engine light problem. Told first time it was gas cap tightening issue which I was skeptical about since I'd had the car two years without this issue before and it didnt start until days after I'd last filled up... it happened again weeks later, noticed it was happening when it got cold, it happened days after fueling up. Knowing that it might be something more, I was notified I'd need to leave my car in over the weekend, I needed my vehicle and decided to reschedule, but when I picked up the car the light was off anyway. So third time it happened weeks later, and the reason for my complaint. I call and get scheduled for a saturday with an advisor who wasnt my normal, apparently she never listened to my description of the problem, or look at my car history with this. All they did was get the error code and reset the system, and I was told TWICE, that I basically didnt know how to tighten a gas cap on a car I have owned for two years without these problems. Bringing a car in for service like this is my last option, I exhausted many attempts to solve this before. I'd looked online, etc, tried numerous times unscrewing and then tightening the cap again. Instead I was lectured twice about this, the first time I can almost let slide, but when this woman did it the second time when I picked up the car I was mad but left without making a scene, I wasted my morning on this. Now guess what, once the weather dipped in the last week or so, I got the SAME ERROR AGAIN, and once again have scheduled service, though this time with my normal tech... my complaint mainly stems from being talked to like I was an idiot last time by the lady in your service department

We have been dealing with Brian for several years because he is professional and helpful. Great group of people in the service department.

DO NOT DO BUSINESS WITH THIS COMPANY. If I could give a zero rating for the Auto Nation Honda Bel Air Mall dealership, I would. Today, Friday March 5, 2021 at approximately 10:00 am, my husband put a $500 deposit down on a 2021 Honda CR-V EX- L AWD vehicle. We were told to arrive at the dealership tomorrow, 3/6/21 at 9:00 am to pick up the vehicle and finalize the paperwork. Much to our surprise, my husband was contacted this afternoon and told that the car, which we believed and were told we had secured with a $500 deposit, had been sold. When speaking to the sales manager my husband was told "the best they could do was knock $383 off of a 2020 Honda CR-V EX-L AWD". Pretty much, take it or leave it. I am appalled at the lack of professionalism of the sales staff at this dealership. I just called to speak with a manager and was argued with about the $500 deposit and hung up on. This company does not care about the customer. In the trying times we are living in, conducting business remotely is a necessity. If you are trusting the staff at this dealership to be competent enough to secure a vehicle for you and conduct business remotely and safely during a global pandemic, you will be sadly disappointed.

I’m Tori ! Come see me down at AutoNation Honda to get the best deals on the market ! Our environment is clean, comfortable, and straight to the point ! You’ll leave happy guaranteed !

Great team of people. Just purchased our 5th vehicle so far. Grandkids are up and coming. Been doing business with these folks for 13 years now and counting. Just a all around great dealership!!! Michelle as always Thanks and Jennifer is spot on and thanks for all your help and Ovis as always you took care of us!!!Keep up the good work and THANKS again for another great experience!!!

The staff was friendly and the buying experience was not stressful at all.

I wouldn’t recommend this place to my worst enemy

We loved our sales Associate. She was very knowledgeable and very pleasant to work with would highly recommend her to anyone.

Absolutely awesome car buying experience!! Very friendly and very knowledgeable! Thank you so much Jennifer Waits for finding me exactly what I was looking for!! I love it!! You made this such an easy process!!

First class service. Bought 2 new Honda's year 2020. Best vehicles

Very easy buying experience. Got the price I asked for with no haggling.

I had the best experience at Honda today. Such a fast and easy process and Tori is the absolute best!!

Service was excellent. Staff very courteous and professional.

Just leased a new Honda Civic from AutoNation Honda at Bel-Air and the experience couldn?t have gone more smoothly. From Kalisha the sales rep who not only helped me pick out a beautiful car and get a great deal, but is just a cool person to sit down and chat with, to Ambree in Finance who is a wizard at her job, incredibly knowledgeable, fast, and low-pressure, to India in service who helped with accessorizing it and servicing my wife?s Odyssey on very short notice when a tire went out, to the Manager Greg Vance who seems to genuinely care that his customers leave feeling satisfied - it was great all-around. Buying/leasing a car is a stressful experience and you always wonder if you got the best deal possible, but I left feeling satisfied and happy with the transaction which is a best-case scenario. There are some great people working there and I?d be happy to do business with them again and recommend them to family.

I had such a great customer experience with India.I never worked with India before but she handled herself in professional and friendly manner. I was truly pleased.

Excellent service and appointment process. Clean comfortable faciluty.

They were friendly and courteous. The tire was repaired and the feature settings were restored to my car. Which were turned off in error my last visit.

A very easy buying experience, and I would definitely recommend this dealer

Andrew Wilusz was super helpful and made my buying process super easy!!!

They are friendly and efficient in taking care of my issues. India is usually the representative who helps me, and is always courteous and helpful.

Brian Jackson in service department. He is always courteous, helpful, and professional.

I had the most pleasant experience purchasing my vehicle at AutoNation Honda this past week. It was a big relief to be able to work out preliminary details (pricing, credit application, etc) before I even came to the building to talk to someone. I already knew what to expect when it came to what I was going to be paying for the vehicle and didn’t have to haggle back and forth about the price - this was a Big Plus in my book!! I would also like to say that this is my third new vehicle purchasing from AutoNation Honda, so that alone should say something!

An excellent experience buying a car. Everyone was friendly and very helpful.

I had a wonderful first time experience at Auto Nation Honda Bel Air. Very courteous, informative and prompt for what I had done. Brian my Service Advisor served a 5 star acknowledgment for his professional manner. Keep up the excellent service!

Awesome service very nice people. Fast service

I went to Michelle and she was so friendly and helpful. I wasn't sure of the deal and they accommodated exactly what I wanted. Not sure of the service dept yet, but I know for sure sales and finance is wonderful!!

The service is always professional and attentive. They explain what they are doing, and they are always willing to try to help with transportation in the meantime.

I have been going there for service for nearly ten years. The agents are always attentive and professional. They explain the assessments and the choices. They try to provide transportation in the meantime. I recommend them highly.

John Crittenden was a wonderful salesman and a pleasure to deal with! Thank you!

Nice People! They even followed up to make sure i had a good experience.

I had my Honda CRV serviced yesterday. I was pleased with the service and how i was dealt with at the time

Setting up appointment was easy. The service was quick and attendant friendly. The cost was reasonable. The facility was clean and comfortable.

Waited an extreme length of time for service to get started. My time could not be returned but the service assistant, Brian Jackson took care of having service expedited and provided good customer service.

Good service, pleasant people. Will be back. Thank you.

My experience was great. I had the best service adviser India Leslie. She assisted with what I needed in every way . Thanks

A great place , service department was jolly on the spot with letting me now how my car was coming along. They were on time with my appointment.

I took my Odyssey van in to AutoNation Honda for service due to a recall. My representative, Terri Ann greeted me promptly, and the needed work was completed the same day. I was notified when the work was completed and picked-up my car. Everyone in the service department was friendly and helpful. I did not wait in the waiting room for my car, but I did notice the chairs were socially distanced and everyone was wearing masks.

I have been going there since I bought my Honda many years ago. They are always very professional and get me in and out as promised. Great team of people here!

No waiting beyond my appointment time. Work done timely and and efficiently.

My experience with getting my car serviced was quick and hassle free and the work was done in a timely manner.

Great service, friendly staff, and short wait time.

Bought a vehicle from this dealership, took it back the next day because of issues we noticed. One month later (as we’ve been bounced around from person to person) we were told tough sh*t. Dealer isn’t fixing the vehicle and apparently the warranty that came with the vehicle isn’t responsible or covering repairs because “the vehicle was broken when we bought it”. Shady business, even shadier people. Can’t believe we were conned by what was supposed to be a reputable dealer. Dealer warranty doesn’t cover vehicle and Stuart basically said it wasn’t his problem either.

We had the best experience with Michelle D. !! Unfortunately Jennifer was out that day and Michelle stepped in and treated us like family. Highly recommended!!! 5 star all the way. 👍🏽👍🏽

My experience and first time being at AutoNation Honda at Bel Air was an excellent experience. John was very attentive to my needs of the Honda Accord sport and made sure i was aware of how to properly use the car. He made sure i was aware of all the cool functions of the car. And i am very excited about my new car

India gave us good service and made sure we were taken care of.

I bought my Honda Pilot here in July. I’ve had it in twice this past week for service and was unimpressed each time. The people at the service desk couldn’t care less about the customers. The gal I was working with was looking at her personal cellphone while she was waiting to talk to my insurance company, when I standing right in front of her. I said hello to the man sitting by the coffee pot, which was down to empty, and he just looked at me, so I said hello again and he managed to force out a reply. He also seemed engrossed in his own personal cellphone. I took my car into a Honda dealer in Chicago twice before I moved down here full time and both times my car was returned washed, and I didn’t even buy it from them. Not the same story at Autonation. It was not washed either time I brought it in. When I inquired about that, the gal told me I have to request a car wash. Guess next time I’ll request friendly service people too, maybe it’s all my fault after all...

They have great customer service and very helpful.

Today I received a call from Honda service manager Mr. Pak. I was very pleased that Honda reached back out to us. He apologized for my bad experience and we reached a good agreement on how to move forward so we can feel confident in bringing our Honda back to this service department in the future. I must say we appreciated the fact of being heard and them making things better, made us feel better. Thank you.

India was much an amazing dealer to work with. When I first walked in the first thing I noticed was her smile. She was every helpful every step of the way.

I wouldn't recommend the service department! They are scamming con artists! I know it's their job to sell extra services, why do you have to lie! Told me my 1yr SUV tires were no good, a brand new car, haven't even reached 30k miles yet tires are bad. Did you tell me that on the last visit NO. they refused to do my alignment, saying I could get that done once I purchase a new set of tires! so you threaten me, intimidate me because I refused to buy new tires! I went and got a second opinion, they confirmed y'all are liars! All I needed was a alignment, not a new set of tires. How can I trust them from now own if you are going to lie to me? I like my SuV, but I hate going back to them for service! Service manager gave us the run around and backed his crooked mechanics. Your service department sucks! Crooks!

I've never felt so angry before. I purchased a brand new CRV 2019 exactly 1 year ago. I took it to this Honda for scheduled maintenance and those liars for mechanics said my tires were so bad they would not compete my alignment, but they said I could purchase a new set, then pay for an alignment. Took my car to another tire shop, nothing wrong at all with my tires, just needed an alignment! They made me feel so awful, I'm afraid to keep taking my car there. This service department is not trustworthy at all!

Everything about AutoNation is tip top! I have owned three leases through them. I am always treated fantastically. The facilities are always pristeen every time I am there. I am able to get work done via their free WiFi and love having snacks and drinks available.

Safety recall repairs were performed in the same day. TerriAnn was great and explained the repairs needed. I dropped off my car in the morning and picked it up that afternoon.I also had a gear shift button replaced and it works well.

India, in the service department, is always helpful, pleasant and thorough! I always look for her when I come in for my periodic service visits! It is employees like her that make customers smile!

Thanks Jennifer Waits for the great service on getting my new car! Going to enjoy it!

They worked hard, found the exact car I was looking for and didn?t pull any last minute pricing bait and switch games. As honest as you can hope for in a car dealership.

Goes beyond to help customers. Have been using service department since 1985 always available to help with your needs.

Great service staff , I bring my vehicle to this location for general maintenance

I recently bought a 2020 Honda Accord Sport from this dealership. Everyone I encountered was friendly and never once did I feel pressured to buy. Kalisha was a wonderful salesperson! This was by far one of the best car buying experiences I’ve ever had.

Very helpful on all issues and will recommend to all my friends.

The service was outstanding. Everything that was done to the car was explained by the service professional.

Firas Shueib, my salesman was awesome!! So informative and kind. I highly recommend buying or leasing a vehicle from AutoNation Honda in Mobile, Alabama. And make sure you see Firas.

I just bought a 2020 Accord Sport and can’t say enough nice things about this dealership. Everyone was extremely pleasant and not once did I feel pressured to buy the car. This was by far one of the best car buying experiences I’ve had! I highly recommend this dealership!

I was pleased with my service. I also purchased extended warranty?. Ambree Leslie was very helpful.

Great service. Service department was very professional.

My experience was really poor. Despite appointment and canceling work on recall as it would take longer than excepted, I had to find out by Vehicle was untouched 1 hr past my appointment time. Only after inquiring to take it since it was outside and looked ready, they worked on it and this time were able to get it done in 15 mins. And I didn't c where they measured tire pressure or refilled? I thought this was part of oil change service. Anyways, this is very unprofessional and not everyone was wearing mask.

I like knowing I can drive away feeling confident that my service work was done correctly and I like the multipoint inspection performed at the same time. Thanks AutoNation Honda! Betty Brockett

Thank you - for all your help! She was amazing! I was very happy with my experience.

It was fast and easy. Everything was good including customer service, mechanics, and technicians. Overall it was a really great experience.

The wait seemed a little long, but they were doing a thorough inspection, and they found a problem which they repaired. The Assistant Service Manager, India Leslie, went above and beyond the call of duty to keep me informed , and to make sure I was comfortable and not needing anything. Several times, she asked all of the patrons in the waiting room if they needed anything.

Friendly staffs. Good customer services. Satisfied every service

They are very professional and the shop looks clean. The waiting area was very clean and they practiced social distances. I also like the fact that they supported Breast Cancer awareness month. The service rep was super nice and made sure that I was updated on my car. A big thanks to the service department .

Michelle made buying my first car so easy! She is the best. I would highly recommend her. Everyone at Auto Nation Honda is so nice and helpful.

The advisor was very professional and courteous when I took my vehicle there for service. The place was clean and they adhere to the safety protocol for COVID-19 making customers feel safer!

I had a great experience with Autonation service department.

Honda Auto Nation of Mobile, AL will definitely receive a genuine five star overall rating from me. My CRV will soon be five years old. I have kept up the regular maintenance on it through Auto Nation and no one else. The customer service is great! Everyone is so friendly and knowledgeable and they see that my needs are met . The quality of service and repairs has always been top notch. I'm provided with a very clean waiting area with TV , snacks, etc. Thank you Auto Nation.

MY SON HAS A HONDA AND HE LOVES IT DEARLY. THE CUSTOMER SERVICE IS VERY PROFESSIONAL, AND THE WAIT TIME IS NEVER TOO LONG. ON FRIDAY, 10/23/20 HE CAME FOR AN OIL CHANGE NO SOONER THAN HE ARRIVED HE WAS FINISHED. VERY SATISFIED!!

If I could give zero stars then I would. There is a serious sense of dishonesty, aggressive sales tactics, and lack of professionalism here. Any prospective car buyer is much better off visiting other nearby locations such as Pensacola Honda or Tameron Honda in Daphne. These sales people will be in the unemployment line once online ordering finishes them off.

They are very friendly and they know what they are doing

The personnel at Autonation Honda understood what I wanted and did an excellent job of getting it done. My service agent was India and she was an absolute sweetheart.

I used the Costco Auto Program and received several thousand off the MSRP. I was contacted before visiting, and promptly greeted at, the dealership. Michelle D, a senior sales person, worked quickly to show the features of the Elite (I had a Pilot EX-L). After test driving it - she advocated a good trade value on my Pilot. I would recommend this dealership for your next Honda purchase.

Got me right in and right out and very nice within one week

I went to see why my battery kept dying I waiting 3 to 4 hours then they told me that there diagnostic machine wasn?t able to connect to my car then they wanted me to pay 240 for a 3 hour diagnostic test to see what was wrong

Top notch service, customer relations, & professionalism.

Top notch service, fast, friendly, clean, and professional. I would highly recommend to everyone I know. Car drives like new. I will return for my next service.

Great selection and Frias was wonderful

Great service. They bought my car at a great price! Really professional and friendly, I?d recommend to anyone.

Always excellent in every way - no complaints at all

Great service, friendly attitude, overall happy with purchase

We like the service dept, they’re always friendly and they always do a great job on servicing our vehicles

This was my second oil change on my 2019 Honda Accord Sport. I had a low air warning for one of my tires. The representative was very thorough and very professional. I was in and out.

Very professional, friendly and hassle free. Highly recommended.

The employee was very nice and she help me a lot. The area was clean.

Had my car serviced yesterday and I couldn’t be more pleased. Oil changed and tires balanced and rotated in one hour and fifteen minutes. Thank you Service dept.

John and everybody was so gracious;-) I hate I had to leave my faithful van, for 15 years

I trust AutoNation to provide the service I need for my CRV. The Service Department are efficient and knowledgeable too.

My salesman, Firas was absolutely great. His manager was awesome as well. The best car buying experience I?ve ever had. No haggling. They gave me a price. No one around this area could come close to the price they gave me!!!! Thank you gentlemen for you help!

They are thorough and very timely. Also a friendly knowledgeable staff!

Jennifer at AutoNation Honda at Bel Air Mall went above and beyond in making buying a car easy and convenient! My sister and I drove 2 hours to buy a car here and would recommend this dealership to anyone!

Wow! Let me just say how impressed I am with their service department!! They went above and beyond to make sure I was taken care of! I was fully expecting them to put me on hold and let me fall into the deep unknown of "on-hold" land and be given the run around like any other service department I've been on hold with in the past ,but that was most definitely not the case. They told me they were going to get back with ASAP and they did! I am not easily impressed with businesses but these folks went above and beyond! Way to go Auto Nation Honda! Thank you for making the service experience a great one!

In and out in 1 hour couldn't beat the service great place to go

Elizabeth and the whole Service crew always takes great care of both me and my vehicles!

Great job and my service didnt take all day.

This Honda dealership is awesome. I was able to get an oil change, transmission and break fluid flushed, tires rotated with an alignment, front and rear breaks changed and replacement of the timing belt. Same day and within 6 hours. I will keep using this dealership for service and future vehicle purchases

We stopped in just to look around for ideas on a car for my child who will be 16 soon. They didn’t have anything we wanted to buy at the time but the salesman that showed us around was GREAT! We will be back and hope to work with Andrew in the future.

My mother is 92 and because of C-19 health concerns scared to "get out". Auto Nation went way beyond helpful in getting her car serviced. I know of no other car service center that would have treated her and her concerns as extraordinary as Auto Nation at Bel Air. Many thanks to Bryan and his team! Jana (Anna Clausen's daughter )

Fast and friendly service

Auto nation Honda provided great service when I was experiencing car trouble. They found a solution and solved the problem quickly.

Service was great a lot of positive attitudes and professionalism

Brian Jackson and his team were great. They were extremely helpful and quick. Very efficient. Thank you Brian for your help and expertise.

John C. was a great sales representative and helped so much!

Good customer service treat every customer respect.

AutoNation it’s supposed to be Nation wide like the name saids. But no. I have to drive 7 hour one way and 7 hours back to return an unused part on it original sealed bag. Doesn’t make sense. Got it from them cause they “fool me” with the name.

Happy with my purchase. Michelle didn?t high pressure me which was so refreshing. No haggling; the price quoted was what I paid.

Fast, friendly, professional, and good deals on tires.

Great and friendly staff. Amaree was very sweet and helpful!

THEY HAVE GREAT CUSTOMER SERVICE AND ARE ALWAYS WILLING TO HELP.

Excellent customer service. Quick and efficient closing on the vehicle Quick response to text messages on questions on vehicle

This Honda Dealer strives to obtain total customer satisfaction. My service adviser India did a spectacular job and made sure all of my questions were answered. She is friendly and cares about me as a customer. Tammy the customer services specialist always reaches out to me to me after my service to make sure everything was done to my satisfaction. This is a wonderful team at AutoNation Honda in Mobile, Alabama. Thank you and job well done!

The customer service was great! I was happy with my overall experience and will continue coming back to this Honda dealership.

The employees were very fast and explain the pay . The place was clean.

Great experience with internet salesman John!

As always, excellent customer service. Friendly staffs and professional tech.

Friendly, professional and performs the job requested in a timely manner. This review is for the month of April 2020.

India was my service rep and she was very polite. It was my first service since I purchased this vehicle from the same location.

I had low tire pressure and went to the dealership service department to have it checked. Ultimately they had to order a new tire for me. I went back the next day to have it put on my car. Both India and Joe were personable, professional, and explained everything to me. I truly appreciate the customer service that was displayed to me both days that I went into the service department. They are a true asset to your agency and are always a pleasure to deal with!

I found the team there to be very helpful and honest. The car is great and financing was simple.

Arrived at opening of the Service Department in the Express Lane and was greeted by the Service Writer. My visit was to take care of the routine 36k PM items rotation/balance. Was in/out within 45 minutes. Thanks to the 'Service Team' for Super Service! Highly recommend!

Easy to make appt and quick service. Was impressed how much effort dealer used to protect us from virus.

Brian was great. He was very courteous. He informed me of services that I needed immediately and those that I would need in the near future.

It was my first time buying a car and Earl was the most helpful rep ever! It was my third location looking for a car and Earl made sure that I saw all of my options and walked me through the process making the whole thing very easy. Will definitely recommend my friends for this location and will be buying future vehicles from there as well.

Pleased as always.The services that Bryant Jackson providence was excellent as usually.I will definitely recommend this dealership.

I can always count on Honda Auto Nation in Mobile Al to have the best customer service.

Lee Thomas was so friendly and helpful!! My daughter loves her new civic!!

Service was excellent everything was did to my satisfaction

Always helpful and honest with my Honda Fit! Friendly and informative. ??

My experience with the service department is awesome and I'm always treated with respect and very courteous.

Hershel was extremely helpful in decision making process

Great experience will do business there again.....

Ambree Leslie was the most professional service staff person I have met. She explained everything about the service and what was recommended by the service technician. She could also quote prices for all items needed. As the wait went along, she followed up with updates.

Everyone was friendly, considerate, and very polite. Sales Representative listen and kept me within my budget. Awesome team at AutoNation Honda. Great team.

I highly recommend Auto Nation Honda. We've had really undesirable customer service over the years from their competitors and decided to try Auto Nation because we were sick of being gouged. We were not disappointed. My wife enjoyed talking to India Leslie when we arrived and was happy not to be rushed when she talked about the work needing to be done on our Pilot. Our mechanic Byron and manager Brian never hassled us over any kind of labor or work done. The problem was fixed perfectly on our Pilot and we will for sure come back to Honda for work if needed. I can't imagine buying any other car other than a Honda in the future with the kind of customer service we experienced there- thank you

All of the service advisors are very helpful. My car is taken care of and I am pleased with the work.

Ambree was my service representative and she was exceptional. We mostly communicated via text messaging. Later in the afternoon, after I had my car back she called just to make sure everything was fine and the service satisfactory.

I had excellent Service from the moment I walked in, Andrew Wilusz went above and beyond to get me the car that I wanted, he was very professional and knowledgeable about the product. The management staff and finance were also very friendly and helpful. I have always purchased from Tameron Honda Daphne because it is closer to where I live, but from now on I will drive the hour to Auto nation Mobile Al, they exceeded my expectations. Thank you again.

I appreciate the way the service staff works with you to be sure that your that your needs are promptly taken care of during your visit.

Describe my experience OK. This is my first time doing a Survey. Showed up to Honda early in the morning to get my car service. My service advisor INDiA LESLiE always speaking and smiling to everybody, asking them how's there day is going. So she ask me how can I help you to. So I told her that I was having Brake problems and I needed to get a oil change. So she ask me what was going on with your breaks. So I told her that they wasn't stopping like they should be. So She suggested some ideas on some breaks for my car. Gave me some prices, and explain to me the best brakes that would be good for my car. So I told her to go ahead and do the breaks and the oil change. Couldn't believe how fast it took to finish all of that. My oil change was done and my breaks are working better than they ever have before. Thank you so much INDiA LESLiE and the Honda team at Auto Nation.

Nice and Professional crew

Michelle made the process super easy! Auto Nation is a top notch dealer!

Excellent service and excellent staff. Did not purchase our car from there but will when we buy a new one.

Great experience for a first time buyer, loved the atmosphere, the salesman (Firas) and the finance guy (Ralph) were great. The only thing slacking was the lack of snacks and drinks.

Excellent Customer service , Excellent Car services ! I would recommend AutoNation Of Honda to everyone .

No appointment everyone was real nice. And it didn?t take long.

Everyone were friendly and professional and accommodating.

Always smiling and helpful to solve any problems

Always prompt, courteous and efficient. The Service Dept is the best.

Awesome service, I would recommend this dealership to anyone wanting a top notch Honda with service to go.

Excellent customer services, my car is in great hands

Very nice people and constantly checking on us while in waiting room

Have purchased my last 3 autos from here & have been very pleased with Sales People. Have been treated well & with respect. Have been very satisfied with service received. Autos have been great & in have performed well. Will return if need to purchase another car.

Purchase process was easy and staff very friendly. Beautiful facility.

Friendly service great staff. They know their products, and work well with you to get you the deal you want. Lee Tomas was our salesman . He’s very professional and friendly, easy to talk to and will work with you to get the car you need.

Good price friendly service great staff easy to talk with

Excellent service car was ready quickly. The drop off was also done quickly

Friendly staff. Very fast service. I was surprised .

The Salseman is always courteous, I have bought four vehicles from him. I enjoy going to a dealer that enjoys my patronage. My car buying experiences have led me to also get my vehicle maintained by them. The pricing is fair on all regards. I will always do business with this company as long as the salesman and managers are there to ensure another fantastic vehicle buying experience!

Keith was great. He was very knowledgeable and courteous.

Fast and very pleasant service department. I dealt with three different people and they were all professional and courteous . Great to do business with

Service was fine. The representative that waited on me was helpful and attentive.

The buying experience was great......I felt no pressure....

Very satisfied. Erica Parks at the AutoNation Collision Center went above and beyond to help me get my CR-V repaired.

India was great. Professional, friendly staff. Service was awesome. I was in an out within an hour.

We received exceptional service from AutoNation Honda on January 24, 2020. We had been searching for a new Honda Touring for several months, contacted at least 5 dealerships state wide and Mobile AutoNation always said they could beat other prices. We were happy to say they did! We were well satisfied with their service as well as their new car sales manager, Mr. Vance, as well as their Associate Mark Hochecker. Way to go guys!

Great place! Wonderful people and service we have purchased 2 cars from here over several years

great service and friendly helpful staff

India was terrific. Service was very good and figured out the issue in a timely manner.

My experience was phenomenal. My salesman helped me looked for the car of my choice with the right miles and year for me . Thanks autonation Honda for my 2017 Hyundai Sonata

Excellent customer services. Very friendly staffs. Thank You Ambree

Service is always professional, timely, and personable.

Excellent experience with sales associate and management.

I've had very good sales and service treatment at this dealership. This is the second vehicle I've purchased from them.

What an amazing experience! Everyone was courteous and professional and went out of their way to make sure were pleased, especially, Firas our sales person, Stuart, Ralph and Maher. We got in and out in less than an hour and were very satisfied with our purchase and the customer service. A I highly recommend Autonation!

Good experience the only negative is getting response from phone calls

Great Customer Service! Did an overview of all that was done for service that day, and what services are coming up.

Buying process was professional and fair.. In the past I was unsuccessful with making a deal here. However, my salesman and other personnel were straight to the point, did not take up excess time. In general, one of the best experiences of the 50 new cars buying experiences I have encountered.

Fabulous great service they go over and above great service

Enjoyed buying a new car with auto nation. Everyone was extremely friendly and knowledgeable about the cars.

great service friendly place always make time for emergency visits

Great service when getting oil changed. Will continue to use AutoNation?s services.

Overall, AutoNation Bel Air Mall’s service department provides excellence through service. Brian Jackson always makes my visits enjoyable. He and his crew are the best around bar none!

My consultant was pleasant and patient enough to answer all my questions . I would go back with her next time for my car service

Great experience! I'm satisfied with my purchase from Autonation Honda! Michelle was wonderful!

I was well satisfied by the service provided - timely and cheerful.

Friendly staff great service

I had a very good experience. Friendly, professional

I went to have my oil change I had been going there for a few years but this time they put the wrong oil in my car I had to go back for them to change it again watch your paper work

Awesome service, timely fashion. They staff is always polite. Will continue to use services from AutoNation.

im happy with this dealer all the time I've every used them

Great service!! They made we were taken care of. It wasn?t a long wait

Mr. Brian is very polite and greets you with a warm welcome as soon as you walk through the door. He listens to all of your concerns and works with you to get them taken care of. he is amazing!!!!

Everything and everyone was awesome. Love the experience

We got a notice of an issue with our 6 month old CR-V that required it being taken to the dealer for repair. I called and made an appointment, took it in at the appointed date and time and got a back an hour later.

Satisfied with service provided, prices and amount of time

Once again I had an awesome service experience at AutoNation Honda at Bel Air Mall. My service advisor, Ms. India is the "Best", she always handle things in such a professional manner. The service was completed in an efficient and timely manner.

Always prompt, courteous and reasonably priced. My car is only serviced by AutoNation Honda

it was a great experience. I really like my service advisor Elizabeth. I wish they offer free food while waiting on your repair. the mechanic was very efficient.

Very knowledgeable, courteous employees. Quick reliable service.

Overall it was a good and quick process the staff of very nice and friendly and make you feel welcomed

Quick, pleasant car buying experience. Would definitely buy another car from AutoNation Honda of mobile.

I AM VERY PLEASED WITH THE JOB DONE ON MY HONDA HR-V....GREAT JOB HONDA TEAM......THANK YOU SO MUCH FOR A JOB WELL DONE.....THANKS AGAIN......

Friendly service and prompt timely repair service.

Good buying experience and service has been great.

This is my second dealing with an Honda AutoNation. Both experiences have been pleasurable.

Salesmen were very knowledgeable. There were plenty of models to choose from.

Everyone involved was very nice and helpful in from start to finish.

I?m a retired United States Air Force Veteran and out of the 4 cars I?ve purchased this has been the BEST car buying experience I?ve EVER encountered. My sales representative was Keith and he was ABSOLUTELY AMAZING! He allowed me to look around and not bomb rush me before he approached and that meant a lot to me. He listened to my every word, took it to the finance office and with the help of those two components they made it happen, talk about a sense of accomplishment! I left smiling and I?m still smiling to this day because of YOU. Thank you KEITH, FINANCE OFFICE and AUTONATION YOU ROCK!!!!!

Had a great buying experience. Lawrence Roscoe was great! I highly recommend him!

The individuals in customer service were amazing! They greeted me with a smile and took great care of my vehicle! All I can say is job well done!

Brian Jackson & the entire service department are amazing! They are always friendly & answer all my questions & take great care of me after my hour drive to get my car serviced!! Great customer 👌🏽👌🏽❗️

Don't cheat on your customer.

Excellent and professional service.... will be coming back again.

Fair Pricing and Good Customers Service

Excellent service experience, but due to a delay related to my super slow insurance company my CRV wasn't going to be ready in time for my return trip to Houston. So I traded in my 2015 CRV and left in a 2019 CRV. Honda AutoNation at Bel Air Mall is a super good dealership! Thanks to all of you.

Quick thorough service. Nice waiting room with complimentary hot chicolate, tea, or coffee.

I was sent a service reminder and advised I could easily make an appt online! The online site needs to be updated and corrected! It provides a way to schedule service online, but does not show the hours, and when I made an appt for 8:00(which shows first available) I then find it?s been open since 7 when I arrived! I had to wait two hours for my first service experience. Luckily I had the luck of rearranging my schedule, some people don?t! The service people were very nice though!

Great customer service. Came in and made deal very quickly and no hidden charges

I used to take my Honda to Firestone for locality convienience but they continuously made mistakes and were irritated when I took my vehicle back to get them to correct their mistakes. AutoNation do the job right and do it professionally. They corrected the last mistake made by Firestone which they were unable to resolve. Very happy with the service and I will be going back every time.

Everyone was very nice and helpful. They explained everything they were doing. The facilities were very well maintained. Very good people to do business with.

Everyone was very helpful and when the FCW lights came back on after I left, I call and they worked me to try to fix the problems.

Everyone was very courteous and helpful. The facility was clean. Everyone was professional and kind. Will definitely use and recommended this dealership to friends and family

Perfect ! Honda did all good job right repair all great

Great job! Great service! friendly! efficient! Clean facilities!

Great job. Was very easy to schedule an apartment for service on our Honda Pilot and they always do a thorough inspection. Thank you

Amber was my agent. She took great care of me. She was attentive and kept me informed. She was extremely polite.

Ambree Leslie was my service advisor. She was prompt with getting me into the service department and followed up on needed repairs. Great service, as always!

Took my van in for service on October 29, 2019. Ambree is my advisor and she is always a pleasure to be around and makes me feel so special. I am on a very limited budget and she always tells me what really needs to be done and what can wait for a while. She's number 1 in my book! Never been disappointed with my service at Autonation

The staff here are super helpful and very knowledgable to help with any questions you may have about the specifics of your service. They also make sure to work out a time that is convenient for you to have your car serviced. They made me feel very comfortable with leaving my car with them and very confident about the repairs they performed!

Knowledgeable salesmen and location