I had a great experience buying a car from AutoNation. The salespeople were awesome, the management and the facility are awesome. The Honda cars are awesome, everything is straight aces. However, AutoNation went from 5 stars to 4 stars because they sold me GAP coverage provided by Safe-Guard Products International, LLC If you buy GAP coverage provided by Safe-Guard Products International, LLC and you total your vehicle, there is a high chance that you will not be taken care of. I totaled my Honda on March 09, 2018. Safe-guard Products is purposely procrastinating settling the claim. They have had all required documents since April 2018.. According to the website portal all of the required documents have been received and accepted and there are no notes on the account. So i call them on May 25, 2018 to find out why the loan on the car still hasn't been settled. They explain they have an illegible document. I sent the document in question six weeks ago,..on April 10, 2018, They didn't communicate to me or place a note on the portal explaining any issue with any documents. I had to call them to find out the problem. There is tiny fine print in the GAP contract that says if they do not have all documents within 90 days of loss they will not be liable for the claim. It is as if they are purposely trying to deceive me into believing all documents are good until the time that it will be impossible for me to make the 90 day deadline so they can reject the claim. In the meantime I am still making payments on this car. I am not happy about this at all. Safe-Guard Products International, LLC is single-handedly ruining AutoNation's chance to sell me another Honda.. which is a tragedy. I would absolutely buy another Honda from AutoNation if I knew i never had to deal with Safe-Guard Products International, LLC again. . AutoNation gets 4 stars. Safe-Guard Products International, LLC gets zero stars, for an average review of 2 stars. I would recommend the dealership, , but would not recommend this situation to friends and family.
JeremyBaker
May 25, 2018