12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Honda at Bel Air Mall

We did get a good price on the Honda Odyssey 2019-thus the 2 starts just because they did work with us on the price even though on the phone we were told that if we drive all the way from Shalimar, FL to Mobile, AL and our car is indeed in great condition we can get a little more money for it but they acted like that was never said when we got there. Even though their car had hard time starting and we were concerned about the battery life we took it anyways. It was getting late and it seemed as everyone was just ready to go and both the sales agent and the finance guy weren’t very accommodating. As a matter of fact, we were told not to inquire about any other services or add-ons(floor mats, maintenance etc.) because we were already given a discount and we can’t get anything else but they weren’t nice about telling us that. They made us feel like we are wrong for asking or like we were robbing them! Then, the finance guy was plainly the rudest person I have ever had to deal with at a dealership-he didn’t explain the paperwork to us very well and when we questioned the tax and title because we live in FL he told us that he knows what he is doing and they do it all the time. He also made us leave a personal check on hold until they get the check from our bank and he told us they will get our money no matter what-how rude is that! This is just not how you treat or talk to your customers that are paying you thousands of dollars for a brand new vehicle and drove from out of state to do a deal with you!!! Then we expressed our concern to the sales manager but he said It will be ok! Well, sure enough when we went to the bank to get the loan straight and send them a check the paperwork they gave us was not correct-our bank had to call them numerous times to ask if they are doing the tag and title because they have those charges in their paperwork and they said that they are not so then we had to wait for the finance guy to resend the paperwork with the correct amount on there and he was so rude to the bank associate on the phone-he told him they don’t do FL tag and title there and he hung up the phone on him. After spending about 3 hrs at the bank we finally got it all straightened out, our bank send them an overnight check and one to the DMV and we thought we were all good! That’s until the next day, Dec 31st, we get a call around noon that we have to go back to Mobile to sign paperwork! Whaaaat! Really! Because they had to have electronic signatures before the end of the year. Seriously. They just wanted us to up and leave to go to Mobile-it doesn’t matter if we are at work or if we had any plans already. The finance guy said he has told our bank we needed to go back to Mobile to sign in person-really! All the times we talked to the sales person while waiting on the paperwork to be sent to our bank no one ever mentioned going back to AL! We asked if they can fax the papers for us to sign and fax/email back? We were told No, it has to be electronic signature. At this point, my husband is furious and let them know that there is no way we are going back right now to Mobile, AL just to sign two pieces of paper! And that if we do HAVE to go back then they can just have heir car back because they are very unprofessional. Then they suggested we go back to our bank and ask them to cut them a different check to include the FL tax that they weren’t paying anyways 🤦‍♀️Such a confusion and unprofessionalism-even they didn’t agree between each other and their crazy suggestions! They said they will tear our bank’s check and they want a new one! Finally the sales agent agreed to meet us half way in Pensacola and had me sign the paperwork(on a piece of paper by the way-I though it was suppose to be electronic! Why couldn’t I have done this and mail it or fax it or something in the first place?!). He did end up apologizing and bringing us the floor mats that I had wanted but he said he had to give an excuse to why he was doing it because his manager wasn’t going to let him include them. Horrible service for a good discount after all!

Virginiya Fisher Dec 31, 2019

Took my car in to be looked at because all of my warning lights came on on a Friday morning. Was told it was the back rear speed sensor and would be ready by 10-11am on Saturday. Asked if this could be cleaned as I went on a few groups sites for my particular car and the day before I had a little tire work done on the same side. I wanted to try simple solutions before I had to spend the big money since my car is only 2 years old and I’ve never in any of my car had to replace a speed sensor and because my cruise control was working just fine too. I was told they only replace the sensors and not try and clean them. Which, makes sense when dealing with the dealership because they made an easy $400 off of replacing it and all they see is money signs and couldn’t care less about their customers, just their money. My car was not ready or even started on when they said it would be. It was hours later and they knew I had issues with transportation/childcare because I have a baby and the car seat was still in the car. They also did not add that they replaced the speed sensor, only that they checked battery, tires, etc. to the system and my car fax app is now telling me that it’s time for an oil change because they entered the wrong mileage by 2000 miles over what my car had. I have called to get this fixed with no return call... Also, both times I got the check sheet something different is marked off that “needs immediate attention” but it’s never the same and I haven’t gotten anything else done. A few weeks after buying it they marked it needed an alignment when it had literally just had one and it totally doesn’t. This past time it wasn’t marked that it needed an alignment though. Funny how that works...and I’ve only had the car going on 6 months. I won’t be back to auto nation Honda. I’d rather just drive across the bay in 5:00 traffic on a Friday in the summer to Tameron than go back to them. I would never recommend them, EVER!

Heather Boles Jul 16, 2019

I had a great experience buying a car from AutoNation. The salespeople were awesome, the management and the facility are awesome. The Honda cars are awesome, everything is straight aces. However, AutoNation went from 5 stars to 4 stars because they sold me GAP coverage provided by Safe-Guard Products International, LLC If you buy GAP coverage provided by Safe-Guard Products International, LLC and you total your vehicle, there is a high chance that you will not be taken care of. I totaled my Honda on March 09, 2018. Safe-guard Products is purposely procrastinating settling the claim. They have had all required documents since April 2018.. According to the website portal all of the required documents have been received and accepted and there are no notes on the account. So i call them on May 25, 2018 to find out why the loan on the car still hasn't been settled. They explain they have an illegible document. I sent the document in question six weeks ago,..on April 10, 2018, They didn't communicate to me or place a note on the portal explaining any issue with any documents. I had to call them to find out the problem. There is tiny fine print in the GAP contract that says if they do not have all documents within 90 days of loss they will not be liable for the claim. It is as if they are purposely trying to deceive me into believing all documents are good until the time that it will be impossible for me to make the 90 day deadline so they can reject the claim. In the meantime I am still making payments on this car. I am not happy about this at all. Safe-Guard Products International, LLC is single-handedly ruining AutoNation's chance to sell me another Honda.. which is a tragedy. I would absolutely buy another Honda from AutoNation if I knew i never had to deal with Safe-Guard Products International, LLC again. . AutoNation gets 4 stars. Safe-Guard Products International, LLC gets zero stars, for an average review of 2 stars. I would recommend the dealership, , but would not recommend this situation to friends and family.

JeremyBaker May 25, 2018

I am surprised by all the negative reviews posted below!!!! I purchased a new 2013 Honda Accord from a dealership in another state. Other than on one service visit to a different dealership, Autonation Honda at Bel Air Mall in Mobile has performed all my service. I have found the Service department at this dealership to be EXCELLENT. Most recently Ambree Leslie was my service advisior. After getting my oil changed and while paying for my service visit mentioned to Ambree that I had an issue involving safety that had happened recently. Specifically while driving down I-65 at the speed limit, the driver's side sun visor while not in use made a popping sound as though a spring inside of it had broken and the sun visor flopped down obstructing my view of the windshield momentarily. Since the car was out of warranty I called Honda Corporation Customer Service (not the AutoNation Honda Bel Air Dealership) and after talking to several levels of authority was advised By LUIS that HONDA CORPORATION was not going to do anything about it and I would have to take care of it by myself if I wanted it fixed.. IF ONE DOES A GOOGLE SEARCH, HONDA HAS HAD AN ONGOING PROBLEM WITH THIS VERY SITUATION ON THEIR HONDA CIVIC MODELS FOR YEARS AND TO AVOID A CLASS ACTION LAWSUIT, EXTENDED THE WARRANTY ON CIVIC MODELS BUT NOT THE OTHER MODELS. I mentioned my dissatisfaction with HONDA Corporation Corporate Customer Service and she immediately went to Mr Ernie Deview, Service Manager at AutoNation Bel Air and made him aware of my concern and Mr Deview immediately advised me that If I would give him a chance to resolve the issue he would. A replacement Driver's Side Sun Visor was ordered and delivered OVERNIGHT and early the next morning I received a telephone from Ambree to come in at my convenience and they would change it out. They did that very day. The initial purpose of that visit to the dealership was to get my oil changed. They changed out my Sun Visor simply because of my concern about the treatment I had received from Honda Corporate Customer Service and to have me a happy customer and to continue using them for all my Honda Accord's service needs. Needless to say I will continue using the Service Department at AutoNation Honda at Bel Air because of the excellent treatment I have always received from Ambree as well as the other Service Advisors and Mr Ernie Deview on prior visits to that dealership since owning my 2013 Honda 2013 Accord.

J Leon Pringle Jr. Jul 24, 2017

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