What an amazing experience! Everyone was courteous and professional and went out of their way to make sure were pleased, especially, Firas our sales person, Stuart, Ralph and Maher. We got in and out in less than an hour and were very satisfied with our purchase and the customer service. A I highly recommend Autonation!

Good experience the only negative is getting response from phone calls

Great Customer Service! Did an overview of all that was done for service that day, and what services are coming up.

Buying process was professional and fair.. In the past I was unsuccessful with making a deal here. However, my salesman and other personnel were straight to the point, did not take up excess time. In general, one of the best experiences of the 50 new cars buying experiences I have encountered.

Fabulous great service they go over and above great service

Enjoyed buying a new car with auto nation. Everyone was extremely friendly and knowledgeable about the cars.

great service friendly place always make time for emergency visits

Great service when getting oil changed. Will continue to use AutoNation?s services.

Overall, AutoNation Bel Air Mall’s service department provides excellence through service. Brian Jackson always makes my visits enjoyable. He and his crew are the best around bar none!

My consultant was pleasant and patient enough to answer all my questions . I would go back with her next time for my car service

Great experience! I'm satisfied with my purchase from Autonation Honda! Michelle was wonderful!

I was well satisfied by the service provided - timely and cheerful.

Super friendly staff and extremely helpful. Earl Adams is the friendliest, most patient salesman I’ve ever dealt with at a dealership. If you’re looking for a new or used car I highly recommend AutoNation Honda at Bel Air Mall!

Friendly staff great service

I had a very good experience. Friendly, professional

I went to have my oil change I had been going there for a few years but this time they put the wrong oil in my car I had to go back for them to change it again watch your paper work

Awesome service, timely fashion. They staff is always polite. Will continue to use services from AutoNation.

im happy with this dealer all the time I've every used them

Great service!! They made we were taken care of. It wasn?t a long wait

Mr. Brian is very polite and greets you with a warm welcome as soon as you walk through the door. He listens to all of your concerns and works with you to get them taken care of. he is amazing!!!!

Everything and everyone was awesome. Love the experience

We got a notice of an issue with our 6 month old CR-V that required it being taken to the dealer for repair. I called and made an appointment, took it in at the appointed date and time and got a back an hour later.

Satisfied with service provided, prices and amount of time

Once again I had an awesome service experience at AutoNation Honda at Bel Air Mall. My service advisor, Ms. India is the "Best", she always handle things in such a professional manner. The service was completed in an efficient and timely manner.

Always prompt, courteous and reasonably priced. My car is only serviced by AutoNation Honda

it was a great experience. I really like my service advisor Elizabeth. I wish they offer free food while waiting on your repair. the mechanic was very efficient.

Very knowledgeable, courteous employees. Quick reliable service.

Overall it was a good and quick process the staff of very nice and friendly and make you feel welcomed

Quick, pleasant car buying experience. Would definitely buy another car from AutoNation Honda of mobile.

I AM VERY PLEASED WITH THE JOB DONE ON MY HONDA HR-V....GREAT JOB HONDA TEAM......THANK YOU SO MUCH FOR A JOB WELL DONE.....THANKS AGAIN......

Friendly service and prompt timely repair service.

Good buying experience and service has been great.

This is my second dealing with an Honda AutoNation. Both experiences have been pleasurable.

Salesmen were very knowledgeable. There were plenty of models to choose from.

Everyone involved was very nice and helpful in from start to finish.

I?m a retired United States Air Force Veteran and out of the 4 cars I?ve purchased this has been the BEST car buying experience I?ve EVER encountered. My sales representative was Keith and he was ABSOLUTELY AMAZING! He allowed me to look around and not bomb rush me before he approached and that meant a lot to me. He listened to my every word, took it to the finance office and with the help of those two components they made it happen, talk about a sense of accomplishment! I left smiling and I?m still smiling to this day because of YOU. Thank you KEITH, FINANCE OFFICE and AUTONATION YOU ROCK!!!!!

Had a great buying experience. Lawrence Roscoe was great! I highly recommend him!

The individuals in customer service were amazing! They greeted me with a smile and took great care of my vehicle! All I can say is job well done!

Brian Jackson & the entire service department are amazing! They are always friendly & answer all my questions & take great care of me after my hour drive to get my car serviced!! Great customer 👌🏽👌🏽❗️

Don't cheat on your customer.

Excellent and professional service.... will be coming back again.

Fair Pricing and Good Customers Service

Excellent service experience, but due to a delay related to my super slow insurance company my CRV wasn't going to be ready in time for my return trip to Houston. So I traded in my 2015 CRV and left in a 2019 CRV. Honda AutoNation at Bel Air Mall is a super good dealership! Thanks to all of you.

Quick thorough service. Nice waiting room with complimentary hot chicolate, tea, or coffee.

I was sent a service reminder and advised I could easily make an appt online! The online site needs to be updated and corrected! It provides a way to schedule service online, but does not show the hours, and when I made an appt for 8:00(which shows first available) I then find it?s been open since 7 when I arrived! I had to wait two hours for my first service experience. Luckily I had the luck of rearranging my schedule, some people don?t! The service people were very nice though!

Great customer service. Came in and made deal very quickly and no hidden charges

I used to take my Honda to Firestone for locality convienience but they continuously made mistakes and were irritated when I took my vehicle back to get them to correct their mistakes. AutoNation do the job right and do it professionally. They corrected the last mistake made by Firestone which they were unable to resolve. Very happy with the service and I will be going back every time.

Everyone was very nice and helpful. They explained everything they were doing. The facilities were very well maintained. Very good people to do business with.

Everyone was very helpful and when the FCW lights came back on after I left, I call and they worked me to try to fix the problems.

I dropped by the service department without an appointment. My tires had low pressure due to the sudden change in temperature. Autonation Honda serviced my Honda Pilot for free. Now my tires are in good condition for the winter. I'm of course a very satisfied customer.

Everyone was very courteous and helpful. The facility was clean. Everyone was professional and kind. Will definitely use and recommended this dealership to friends and family

Perfect ! Honda did all good job right repair all great

Great job! Great service! friendly! efficient! Clean facilities!

Great job. Was very easy to schedule an apartment for service on our Honda Pilot and they always do a thorough inspection. Thank you

Amber was my agent. She took great care of me. She was attentive and kept me informed. She was extremely polite.

Ambree Leslie was my service advisor. She was prompt with getting me into the service department and followed up on needed repairs. Great service, as always!

Took my van in for service on October 29, 2019. Ambree is my advisor and she is always a pleasure to be around and makes me feel so special. I am on a very limited budget and she always tells me what really needs to be done and what can wait for a while. She's number 1 in my book! Never been disappointed with my service at Autonation

The staff here are super helpful and very knowledgable to help with any questions you may have about the specifics of your service. They also make sure to work out a time that is convenient for you to have your car serviced. They made me feel very comfortable with leaving my car with them and very confident about the repairs they performed!

Knowledgeable salesmen and location

No sales pressure. Asked about what we wanted and found it. Another dealership said the car we wanted didn't exist, even though the website said otherwise. Car was delivered on time and with everything we wanted

Very knowledgeable and professional staff. Great prices and overall great experience. 5 Star experience.

Buying a new car is often compared to going to the Dentist for a root canal. Not so at AutoNation Honda at Bel Air Mall! Mark Hochecker was our Salesman and he was very helpful in making the purchase of a 2019 Honda Passport a pleasure. Mark made the initial purchase easy and was very helpful and knowledgeable in explaining how to setup all of the safety features as well as setting up the Bluetooth connections for our cell phones. Great Salesman, Awesome Dealership, and Outstanding Customer Service!

Buying a new car is often compared to going to the Dentist for a root canal. Not so at AutoNation Honda at Bel Air Mall! Mark Hochecker was our Salesman and he was very helpful in making the purchase of a 2019 Honda Passport a pleasure. Mark made the initial purchase easy and was very helpful in explaining how to setup all of the safety features as well as setting up the Bluetooth connections for our cell phones. Great Salesman, Awesome Dealership, and Outstanding Customer Service!

Excellent as usual. Bought the extended service contact for oil changes.

Mr. Firas Shueib a very professional sale per person he made sure he explained every thing , The car was clean and gased up ,he even set my phone to bluetooth.

Good and professional sale person Phillip, the facility was clean, financial group was short and direct

10/19/2019 I traded my truck in on a 2016 Odyssey EX-L. This vehicle was sold to me as a Honda Certified Pre Owned. It hadn't even had the inspection, detail cleaning, or a little spot of damage repaired yet. Had to return vehicle on Monday the 21st for all of this. I live in Pensacola. So a tank of gas wasted. Was told they would make sure it was full of gas, it was not. The damage repair I'm not happy with because of the over spray and fender liner has holes where tire was rubbing it from damage to bumper cover. And am absolutely positive they didn't get the taxes correct in the finance work. Will find out when I'm contacted by the DMV to come register it. All the extra miles, 186 to be exact, when they should have kept it and did everything first. I was without a vehicle all this past week. UHG!!!!! I haven't even had a manager reach out to me as of today 10/30/19.. Certified Preowned paperwork still has never been filled out. So far not impressed with AutoNation Honda. The salesman John was great that's it as far as our experience goes. Can't believe a member of management hasn't returned or accepted any phone calls. OBVIOUSLY AutoNation Honda Mobile only cares about their profit margins.

Buying our 2019 Honda Accord Sport is great experience, our sales person, Mark, is great, very knowledgeable, very patient, very professional, explained and set up all our safety feature, Bluetooth, etc. More we learned the new feature of our new car, more we like our new car.

My salesman John Carraturo, was great and got me in the car I want.

Went to replace air bags for recall. Ms. Leslie was very nice. Also needed brakes, explained everything . Even provided a coupon. They got me out in time for my next appointment. Would be great to add charging station to waiting room. Each employee that entered the waiting area acknowledged all the room by saying hello or good morning.

John Carraturo is the go to man! I called and said we were on our way to look at a 2019 Civic I saw online. John had the car pulled up front and waiting on us when we got there. John is very knowledgeable and professional. He listened to what we had to say and took us in to help us purchase. John went above and beyond staying after hours to explain all the features of the car. He never once rushed and was very patient with us. I highly recommend John Carraturo if you are interested in a new or used car.

Found the exact car I wanted at Bel Air Mall Honda. Staff was very helpful and helped me get exactly what I wanted! Lawrence and Johnny were great to work with. I like the no-haggle policy. Much less stressful process!

John Carraturo and Greg Vance where extremely helpful and friendly. They helped making the purchase of my new Ridgeline easy and painless. They were very patient with me.

GREAT" I was impressed highly knowable of the job . very professional

Love everything about the My new Honda. Mr. Earl Adams took time with us showing us new and used vehicles. I highly recommend him to anyone.

Easy process and I love my Honda Civic sport!

Excellent customer service got exactly what I wanted

Prompt and courteous service

Michelle Dauzat is the reason my family and I have purchased here exclusively for our family's vehicles. Everyone here is very helpful, but Michelle goes above and beyond for her clients. She takes a genuine interest in you as a person and what would fit your needs best. She doesn't just have herself or the bottom line in mind like any stereotypical car salesperson. She's focused on building long-lasting rapport with her clients and does a heck of job. Because of her, at the age of 24, I am the proud owner of a 2019 Honda Accord LX, and I'm confident that it wouldn't have been possible without her assistance.

Friendly, efficient service. Lee Thomas was excellent to work with. Overall a great experience, and Lee made it easy, plus I love the CR V

Auto Nation Honda made my search for a new car easier. John Carraturo took a great deal of time showing me cars , explaining different functions and benefits. He patiently and professionally helped me finalize my purchase. Auto Nation dealership always greeted me personally and professionally.

The service started off great! Micah even delivered our 2019 Ridgeline P/U to our home in Fairhope, AL. But the vehicle was dirty with smudges on the ceiling of the car and the bed of the truck was filthy. We had Honda put a locking cover on it. Then they call for me to do the survey. All they were interested in was me giving them all 10's. They would clean my car, and do everything to make me happy. Not! Once I did the survey everything changed. I took the car to Mobile yesterday wanting it to be cleaned properly. All they did was remove a few smudges from the ceiling. It is still just as dirty as when I bought it except the morning after I had it delivered, I spent an hour cleaning the bed of the truck. I am so unhappy with them. I would never recommend them or Micah to anyone. Thank goodness a friend of mine who was fixing to purchase a Honda did not listen to my recommendation. She purchased from Honda in Daphne, AL. Don't buy from HondaNation in Mobile!

The staff are nice and people are good. My sales Faris is very helpful. Explain me all new features of new 2019 CRV and is so kind to deliver the new vehicle toy house.

Everyone fantastic especially Michelle. No problems

Yes very much. I have used them for over 30 years.

I had an appointment for an oil change. They had my car ready in under an hour (better than promised). The waiting area is comfortable and clean. Everyone is very pleasant.

Excellent service, good environment! I love my new car....

Great service today at AutoNation Honda from service advisor India Leslie. She was really kind (even when I got flustered) and helped me solve my problem quickly and easily. Thanks so much!!

Great customer service. Hussain was a great guy and helped me alot and made sure i was happy with my car. The staff are very friendly and respectful

It was time for my for my car to be serviced. Brian Jackson was great and helpful as Always

My wife and I had a thorough discussion with AutoNation at Bell Air Mall. Our judgement of the staff is that they were honest with us and worked to help get the car we wanted at a reasonable price.

Always a pleasure doing business with Autonation Honda in Mobile.

Sales process was fast and easy. The process definitely slowed down with the finance manager, very pushy and not happy we were not financing or buying an extended warranty.

Great service from sales to service everything about this place is EXCELLENT. Michelle Thanks again.

I have had a 20 year relationship and bought three cars from this HONDA location. Michelle Dauzat is my favorite sales representative, as she works very hard to get the best value for my money. I highly recommend working with her. Everyone at AutoNation HONDA made purchasing my recent car a pleasant experience. Thank you all!

Great service from sales to service everything about this place is EXCELLENT definitely 5 🌟🌟🌟🌟🌟!!!

Service department worked very nice

Enjoyed my experience of buying a new vehicle at Autonation Honda. Great service, friendly staff.

I went to this dealership because they had the exact model Honda CR-V that I wanted. Other dealers in the area had a more limited selection. My sales person was friendly, knowledgeable and did not pressure me or manipulate pricing. He compared their price with another dealership and came under other area dealers with a more reasonable offer. I love my new car!

We had a fabulous experience and love our new CRV. Our salesman, John, was very attentive to our needs, budget, and physical limitations. He made every second count to find us the perfect fit.

I felt like that they didn’t really wanted to work on my car since I bought it in Ohio!! Mechanic made the comment on it! I was told I would get better service going back where I bought it!!

salesman, Lawrence, was friendly and did not pressure us to buy. he was knowledgeable.

courteous, friendly, caring and a real show of compassion for their customer well being.

I arrived on time and left in an hour. I had the oil changed. My only issue is that the free inspection report that I received had a very important part that listed what needed attention, torn off. I did not read the inspection report until I returned home. That prevented me from know what items needs further check. I was greeted by a nice lady who was very imformative. My current vehicle is my 2nd purchased from Autonation Honda.

I recommend Mr. Herschel. He made my buying experience very very easy!

When I first walked in the showroom John was was right there to greet me. I have a crv and had been looking at possibly getting a RAV4. I told John I was just “tire-kicking” but that did not stop him from politely asking what I was looking for in a car. We chatted for a while as he got the information. He asked if I wanted to check out the vehicle I was interested in. John was engaging but not pushy. We went outside to inspect the crv I wanted. Afterwards the fun began. We went back and forth on pricing until he asked if I was a Costco member. I told him I was and that really gave him the room to get close to my price comfort level. Long story short, John did an excellent job. He did bring in the sales manager at one point who was the only negative in my experience. He had somewhat of an attitude and was not clear in his communication about a better deal. Regardless, the deal was as good a deal as a friend of mine got on a similar crv 2 years ago. If you are going to AutoNation Honda in Mobile be sure to ask for John Crittenden.

Great experience and I love the car

Absolutely a great experience all around. Michelle was great and timely in letting us know if we could make a deal, she didn't waste our time like other dealerships have done.

Friendly courteous service.

I was well taken care of in the process of buying a new car

All the service members were all kind and courteous. Followed up with me on everything needed and done. I even had a recall I did not know about, but they went above and beyond to complete that work as well. Great job!

I worked with Herschell Brown through the entire process and was really impressed with his straight forwardness and not trying to make the deal more than what it should be. Being a first time car purchaser, I was expecting to be hassled with and pressured into buying more options, but that wasn?t the case. Herschell really made it a comfortable and easy purchase for me. The only part of the process that made it a 4/5 star for me was the length of time it took from purchase to driving off the lot due to waiting to get the car in for final inspections and cleaning. Other than that, I was really impressed with AutoNation Honda. I would definitely recommend to anyone looking to shop in the Honda market.

The people in your service dept. have always be excellent.

Had to have air bags replaced for the 2nd time due to recall. Service was quick. Personel was friendly and professional. Hoping installation was accurate. Guess I won't know unless I have to actually use the airbags.

Bought my first car from here and Herschell was beyond AWESOME!! He made my parents feel confident in my purchase and helped me out tremendously in finding the right car and price for myself. Definitely a sales rep I'd refer to anyone I know. He made my first car buying experience easy and stress free! BIG thanks to him for working with me and helping me get exactly what I wanted and neede

Took my car in to be looked at because all of my warning lights came on on a Friday morning. Was told it was the back rear speed sensor and would be ready by 10-11am on Saturday. Asked if this could be cleaned as I went on a few groups sites for my particular car and the day before I had a little tire work done on the same side. I wanted to try simple solutions before I had to spend the big money since my car is only 2 years old and I’ve never in any of my car had to replace a speed sensor and because my cruise control was working just fine too. I was told they only replace the sensors and not try and clean them. Which, makes sense when dealing with the dealership because they made an easy $400 off of replacing it and all they see is money signs and couldn’t care less about their customers, just their money. My car was not ready or even started on when they said it would be. It was hours later and they knew I had issues with transportation/childcare because I have a baby and the car seat was still in the car. They also did not add that they replaced the speed sensor, only that they checked battery, tires, etc. to the system and my car fax app is now telling me that it’s time for an oil change because they entered the wrong mileage by 2000 miles over what my car had. I have called to get this fixed with no return call... Also, both times I got the check sheet something different is marked off that “needs immediate attention” but it’s never the same and I haven’t gotten anything else done. A few weeks after buying it they marked it needed an alignment when it had literally just had one and it totally doesn’t. This past time it wasn’t marked that it needed an alignment though. Funny how that works...and I’ve only had the car going on 6 months. I won’t be back to auto nation Honda. I’d rather just drive across the bay in 5:00 traffic on a Friday in the summer to Tameron than go back to them. I would never recommend them, EVER!

Thank you to a great team! We were traveling to Florida and our Odyssey broke down. They took care of us, helped our family of 5 get lunch and fixed the car quickly. Thank you to an all around great dealership and wonderful staff!

Lee Davis is an awesome person no pressure The final process however was a little annoying No means no I understand that up sales is part of the process but after 3 firm no's please let it go

They were very apologetic for running behind and even compensated me with a full tank of gas for the wait I had. The sales personnel Michelle was also great in helping me with pricing and setting up my appointment! Job well done ?.

Shouldn’t Honda is a great place to have your car serviced and/or repaired. I have NEVER had a bad experience with the repair or service issue with this dealership.

Great experience, my service man, Brian knows me and always tries to do what is best for me.

We have both cars through AutoNation Honda. Love their customer service and convenience!

I had an appointment at 10 o’clock to have my oil changed. At 11 o’clock I saw my vehicle was finished, no one came to tell me my vehicle was ready. I had to find someone to ask about the vehicle. How long would they have taken before they even said anything to me. I think this is poor service. They didn’t even explain if anything else needed doing besides an oil change.

Purchased a Honda CRV from this dealership. Phillip Breitweiser provided excellent customer service even after the sale. He was very patient with me as I took a LONG time to make a decision. He was never pushy as he helped me compare my options. I highly recommend visiting this dealership compared to other nearby Honda dealers.

The service was awesome and the wait time was on point Thanks

My experience has been great , with the service department and staff. Mr. Nelson Bryant And His Co-Worker Bre ,has been all but great 👍 This is my fifth vehicle ,From Auto Nation Honda .

Nothing but good things to say. I waited until the last minute to get the oil changed and tires rotated before going on a long trip. I called for an appointment and got one. My wife was available to go by earlier and the service dept went out of their way to fit us in. Great job! And since we were traveling soon they cleaned the car. Nothing but positive things to say.

seamless on-line offer and purchase process. Sales person Phillip Breitweiser was helpful and not pushy.

John was incredibly helpful at finding me a great car within my budget. Awesome experience!

Took my 2018 Ridgeline for scheduled maintenance. Oil change and filter only. After waiting about an hour I asked the rep why taking so long. She stated there was also a recall and would only be a few minutes to complete both oil and recall. Waited another hour and again asked what’s the problem. She went to service area and checked and stated maintenance was putting in oil and only a few more minutes. After about 15 more minutes rep came to get me and stated “No charge as they were slow”. I was pleasantly surprised, this was not expected. Yes, I did wait a long time, however this was going above what I expected. Thanks you AutoNation Honda.

although my service took longer than they first said. they were gracious and very accommodating. I have no concerns or questions.

Excellent service team. Mr. Brian Jackson is always helpful and informative.

Great dealership - friendly sales personnel and customer care staff is great.

Good car buying experience.

Michele at AutoNation Honda is the best. She worked with me in getting a great trade in deal, pricing and in getting me in my dream SUV.

If you’re planning to purchase from out of state- DO NOT! I’m not even sure I would recommend buying for an in state buyer. The communication was horrible! The sales manager, Stuart started off not returning calls or texts which got us off wrong. I called Michelle (handles title paperwork) last Friday (5/17)and surprise no call back until today when I had to again reach out, this time via Google and convey my frustration. I had a call back almost immediately! I understand maybe she was off the weekend but it’s Tuesday, that’s more than enough time to call me back! The day after I confirmed the sale, gave a $4300 down payment, the finance loan papers sent to me were sent out late despite the dealer having ALL day to send them they missed the 5pm deadline for an overnight delivery. In addition to this, the papers sent weren’t done right so had to be resent. The second set were also wrong but we signed them anyway. I just wanted my car. Fast forward to today, the first time I’ve been given any paperwork from my 05/03 sale. The contract included car price and sales tax along with a reasonable dealer fee. Well, apparently the sales tax was calculated wrong so this leaves me to pay an additional $500 due to their error! I feel like this is a breach of contract. It was contract price and sales tax. Now it’s not? I didn’t even think to double check their numbers! Of course they’re not reasonable at all!! This is going to fall on me! I would’ve given $500 less on my down payment if I had known this was the case as I didn’t anticipate this expense! This dealership has fell extremely short of even mediocre expectations! So disappointing!

If you’re planning to purchase from out of state- DO NOT! I’m not even sure I would recommend buying for an in state buyer. The communication was horrible! The sales manager, Stuart started off not returning calls or texts which got us off wrong. I called Michelle (handles title paperwork) last Friday (5/17)and surprise no call back until today when I had to again reach out, this time via Google and convey my frustration. I had a call back almost immediately! I understand maybe she was off the weekend but it’s Tuesday, that’s more than enough time to call me back! The day after I confirmed the sale, gave a $4300 down payment, the finance loan papers sent to me were sent out late despite the dealer having ALL day to send them they missed the 5pm deadline for an overnight delivery. In addition to this, the papers sent weren’t done right so had to be resent. The second set were also wrong but we signed them anyway. I just wanted my car. Fast forward to today, the first time I’ve been given any paperwork from my 05/03 sale. The contract included car price and sales tax along with a reasonable dealer fee. Well, apparently the sales tax was calculated wrong so this leaves me to pay an additional $500 due to their error! I feel like this is a breach of contract. It was contract price and sales tax. Now it’s not? I didn’t even think to double check their numbers! Of course they’re not reasonable at all!! This is going to fall on me! I would’ve given $500 less on my down payment if I had known this was the case as I didn’t anticipate this expense! This dealership has fell extremely short of even mediocre expectations! So disappointing!

Robert Akins was awesome! Very informative about the vehicles and professional.

Just say India was amazing and made my experience wonderful and I surely be back!!

Recall and service were handled in the time expected. Employees were very nice and professional.

Brought a vehicle Friday, Herschell was great.

I called AutoNation from Panama City and spoke to Nelson. He was friendly from the start and asked me questions to figure what my needs and wants were in buying a new vehicle. He was super easy to work with and made this experience as smooth as possible! He even delivered my car to the AutoNation in Panama City! I have been bragging about him ever since! Thank you, Nelson!!

Overall the staff was all friendly and professional.

Willingness to work with you

I had a good experience purchasing this vehicle as it took about a month to decide which one. Their was no pressure from Philip the Salesman and he knew a lot about everything from car to purchasing it. Auto Nation was willing to work with us and we had tried other Dealerships and they were not.

Pleasant experience buying my new Honda Pilot. I was able to get price of car online and negotiate some of the terms before I went to showroom, this decreases the time I had to spend there which I appreciate . The trade in person was very knowledgeable and professional. MICAH , my salesperson explained everything to me and was very knowledgeable about the car’s features. He is very professional and easy to work with.

Their promise of cheerful service personnel is true.

Friendly smile welcomed me, listened to my concerns.

I had a wonderful experience! The wait time was awesome!

The service is quick and the Team members are awesome!

Great Vehicles and very courteous staff. I love my new Honda CRV

Friendly staff! Very accommodating!

I appreciate how kindly I’m treated at AN Honda. They are professional and efficient and take time to answer my questions re services needed for my Pilot.

My daughter is turning 16 next week. I have a 2013 Accord I have been getting ready to give to her. I changed the battery and after it asked for a security code. So I call and ask if they could give me the code. They tell me I have to bring it in and it will be a $75 charge to reset the radio. NO!! I call a friend that works for a well known dealership and they tell me it’s in the owners manual. Sure enough it was. I put the code in and like new. Point of this story is how many people brings their car in for a simple two second fix and a charge of $75. That’s not good business. I will not recommended or bring my car to this business.

We just bought a beautiful Honda Pilot. Breyiahnia Finklea-Jackson was our saleswoman extraordinaire! The Pilot has a lot of bells and whistles that I have never had before. Breyiahnia took the time to show me all the features and then take us on a drive and show us how to use them. Then I took a test drive and my husband took a test drive. It was the best experience! She was able to answer all my questions and put my mind at ease. The rest of the car-buying process went smoothly and we appreciate that Breyiahnia and John Hinckle stayed late to take care of us. We live in Florida and had to take delivery at a later time than when we were at the dealership. Breyiahnia again went above and beyond to get the Pilot to us. I highly recommend AutoNation Honda for a stress-free car buying experience.

Everyone was nice and very knowledgeable. Everything went great.

Very friendly. Provided personalized service, and I would recommend them to anyone looking to buy a new or used vehicle.

I spoke with Herschell before arriving to the AutoNation dealership. Herschel assured me he could and would get us what we wanted... As promised we left fully satisfied with the newest Vehicle on the market and the best price around. While I completed paperwork, Herschel gave my wife a quick run down on all of the new features that came with a 2019 Hybrid, which made me a feel much better since she's the primary driver. Overall my wife and I were very satisfied with the entire interaction. -The Williams Family

I had a recall on my car. Scheduling an appointment online was a breeze. Dropped off and picked up same day. No issues, no complaints.

courteous and professional. thanks for a great job.

My service provider Liz Martial was very helpful and polite.

Phillip Breitweiser Was awesome, he took his time to go over everything even thoe it was getting late pass closing time for him. He was also very friendly and treated us good and made us feel very comfortable. It was a pleasure to work with him.

Phillip Breitweiser was aswome to work with he treated us great. He took his time and went over everything. I would recommend anyone to go to him. He made us feel at home. Loved loved loved.

Live up to what you tell your customers when they purchase a vehicle instead of telling them what you need to, to finalize a sale!

I purchased a used Tahoe, Vehicle was in excellent shape minus a couple of issues, Tire sensor was bad, Drivers door mirror would not operate and passenger door lock wouldn?t work. Was walking out not going to purchase and the salesman and manager assured me they would come pick up vehicle and do repairs. Like a dummy I agreed. After calling for 2 weeks to come pick up, and sending an email, manager called and said salesman was out on medical leave and that I could drop off at my convenience for them to do repairs, when I asked about them picking up and dropping off a rental, He could not do that but at time of purchase they agreed to everything! Just so I would make purchase! Typical Car dealership! Called today to go drop off and now Manager says there is nothing he can do! This is total BS! Do NOT purchase a car from these people!

Good buying experience. Staff was great. Thank you very much.

Michelle is fantastic go see her!

This is our second buying experience with AutoNation in Mobile and we could not be more pleased! Our sales person Michelle Dauzat was so patient with me! She assisted me as I test drove different models and asked a million questions!! In everything they were very knowledgeable and able to answer all those questions!! From her, to the managers, to the finish in finance each individual was personable and made the buying experience fun!!! I would highly recommend this dealership if your in the market for a great car and buying experience, this is the place to go!!

Amazing shopping experience! Very satisfied with my purchase, and I will definitely recommend this dealership to others! AutoNation is the place to go for cars!

Service was great. Customer Service followed up to see if I was satisfied or if I needed anything else. Thank you AutoNation Honda.

My experience at Autonation was great. They saw to that I received the car that I wanted and they did not push me to settle for what they were just trying to sale off of the lot. I would definitely recommend buying a car from there.

Awesome people awesome awesome they made sure I left with a car

I have purchased here before and never had any problems. This experience was by far the best. I already knew what I wanted and Chad Kinney and John Hinkle made everything so easy a fast.

The attendant was very nice and helped me with some discount. Everyone was very helpful and I assume service was done well

Friendly encounter by the whole team that I dealt with. They saw to my needs while purchasing my Honda Clarity. Have used their services in the past. Always have been pleased with the quality of the products they have. I will recommend AutoNation Honda to my family and friends. I will use them in the future for any of my driving needs. Thanks AutoNation Honda at Bel Air Mall for a job well done.

Everyone was very nice and helpful. They helped me get the car I wanted. Dr. Ken Moore

Me experience at AutoNation was truly fabulous and quick.

One of the service writers who I spoke with on the phone pretty much bullied me into using them. I originally was going to use Pat Peck in Gulfport and found out I would be in mobile, so I thought it would be convenient. I set my appointment. When I realized that I would not be in Mobile at that time, I called to cancel. To let them know that I would just use the Dealership in Gulfport. I was told that I could not do that, that I had to use the dealership in Mobile that is almost an hour away from me. Nearly 100 miles round trip for me. I was told the recall that I needed would take 2-3 hours. I asked for a Loaner vehicle to use while that was being performed, as I have a 3 year old and wanted to keep him busy. That was not an option. So my options was to sit at the Dealership or bring a second vehicle. When we arrived at the store, the service writer Elizabeth is who checked us in. She wasn't rude, but was not friendly whatsoever. It was like we were interrupting her morning by being there. The only reason for the 3 stars was the Other service writer, whom I cannot remember her name was AMAZING. So I recommend this dealership based upon the amazing service writer I spoke with.

Drove to Mobile instead of using the local Honda dealer all because of their salesperson, Lee. I felt like he really got to know us and our needs. He was knowledgeable, asked the right questions, and did not try to upsell us. We truly enjoyed working with him!

Don’t ever try to trade in a car there unless you want to give away your vehicle. Buyer gives you bottom dollar...

Excellent customer service. Great follow up. I was treated like a valued customer. It’s hard to find that these days. Highly recommend them for service and if you’re in the market for a new or used vehicle.

Very courteous staff helpful in every way, sales person and sales manager very helpful. Great Experience

Michelle was great and got us a great car at a great price

The sales and service team are great. I had a problem within a few months of buying my pre-owned SUV. I'd gotten the extended warranty and everything was covered, minus my deductible. I'm a single mom and my SUV was my only mode of transportation; they lent me a car while mine was being fixed. That meant the world to me. They have the friendliest, most helpful staff! Thanks!

Wonderful! Ambree Leslie always takes great care of me and my Pilot.

We drove from Biloxi to AutoNation Honda for service because we are new to the area and didn't have a great experience at Pat Peck in Gulfport. Brian and India at AutoNation made sure we received excellent customer service for 2014 CRV and we will be back! So happy to have found a new service provider that we feel confident about.

Great experience , no hard sell or bait-and-switch .

it was awesome, this is my second time for service and it has be very pleasant both times they employees are very kind and prompt on getting the service done in a timely manner.LOVE MY HONDA wouldn't have anything else

Just got my car serviced but it was an overall great experience

The sales person Nelson and Bree did a terrific job. I bought a no-haggle price car. I didn't mind paying the sticker price but what concern me was all the extra fee. I had to pay almost an extra $670 of the sticker price. Technically it was an extra $1000 if one was to account tax but tax are reasonable (even though the government is still shutdown as I'm typing this). In the end I felt the company haggle me. In the future, if you going to advertise no-haggle price, be sure to include at least the documentation fee within the sticker price. They have a 5 days full refund return policy which is great. The first day i bought my used car, I took it to an independent mechanic and the only thing that need fixing was it front and rear brakes but he told me it can wait a few months. I already knew but AutoNation wouldn't budge in fixing this problem before i bought it. I needed a car so i bought it anyway. I probably won't return and probably keep this car. It a reliable model with only 83k miles. I would give this a 2 to 2.5 Stars but the people were never mean and probably were just doing their job.

Had a great experience with AutoNation Honda. Herschel went above and beyond to help me get the car I wanted. After purchasing my car, I had to return to the dealership and Herschel met me at door to ensure my issues were taken care of. I would definitely purchase another car from AutoNation in the future.

Thank you for wasting mine and your time. I had an appointment to see a vehicle and apparently it was sold that morning. I dont mind the fact that it was sold, I did not like the fact I received no less than 6 phone calls from at least 4 different people and not one of them bothered to tell me the vehicle was already sold. Wasted trip, wasted time. I will never do business with this car dealer.

Super experience! Really appreciate the service team going the extra mile to help me.

Very nice service. Thank you to Ambree, the service advisor.

Great place to buy a new Honda. Phillip is fun to work with and not pushy. Great selection. Great price. Honors USAA Buying Service. The F & I process was relaxed and friendly. John was great to work with.

Have purchase three new Honda’s here over last several years...Sales manager Greg Vance was involved in all three. Every thing went perfect in each transaction...and we got a better deal than elsewhere...I have also had each of those Honda’s serviced at Autonation. Every service visit I’ve had has been without issue and I have been treated very well..I have been well satisfied and having 12 years of driving Honda without one mechanical problem is how it’s supposed to be.

Wonderful customer service

Friendly, knowledgeable staff. Competitive prices and great facility. The best car buying experience I’ve ever had, I would definitely recommend them to anyone.

Bryant was a big help in getting everything serviced in a timely manner. Hope to continue to do business with AutoNation in the future. Thank you.

Very pleased with the service we received at the dealership. They checked regularly to see if we needed anything. Staff was cordial and customer oriented.

Everyone was so friendly and helpful.. A very positive experience having my car serviced.

Everyone is very professional and the service is quick!

I recommend Honda 100%. I love my Honda, and all of the people in the service area are great! John, the finance manager is phenomenal!

Went to drive my daughter to school, and had a very flat tire. What a rotten way to start a very busy day. I called AAA, then while waiting called Autonation, Sam’s, & Costco to see about tires. Autonation answered their phone (neither store did). Ambree did an excellent job of getting someone to run me to my meeting, and get my van back on the road. By the time my meeting finished at 11:15, everything was finished and I was able to continue my day. Fantastic service!

Salesman Sam is very unprofessional and not qualified to sell cars. Unethical and dishonest and will sell the vehicle you are trying to purchase while you are at the bank getting funds to come back and sign paperwork. Will make sure to shop for our new van at another dealership and make sure to tell all our friends about our experience so they can avoid the inconvenience of having to start over with this process. Guess we drive to a Daphne or Pensacola dealership for a vehicle!

Everyone was polite, They serviced my car and rotated my tires in a timely manner.

Bill was a great sales person, straight forward; as was the Sales Manager Stewart.

My experience at AutoNation Honda was wonderful! The staff was very knowledgeable about the vehicle that I want to purchase. Breyahnia also helped me to set up my car radio stations and phone services. She was very friendly, knowledgeable, and great to have a conversation.

workers were friendly and I got good deals off my service

I will be returning to this location because of found issues to my car in hope for a resolution. After spending $480 on my service which I thought was necessary, hours later I find that my tire pressure is low & I am missing a part from my truck. Thus after reviewing my bill & previous bills from previous services, I found I received a poor & inaccurate consultation from the technician. I have been trying to contact the service department earlier this morning & could not get someone to pick up my call, knowing their hours are 7am-6am. Unfortunately I believe this will be my last visit to receive an oil change from this location.

Mrs. Elisabeth is very helpful and pleasure to work with

I had an absolutely wonderful experience at AutoNation Honda. Sam our sales person and Alex one of the sales managers were fantastic. I live in Florida so I didn't want to spend a whole lot of time haggling and negotiating at the dealership. We did a lot of the dealing via email and phone calls, and I drove in to the dealership to sign the paper work and I was on my way with my new vehicle. The best and easiest vehicle purchase I have ever made.

Went in to have oil changed, and service was fast ,came home, and 3 hrs later, Nelson Bryant called and made me an offer on a new Accord that I couldn’t refuse! So goodby 2017, hello 2018! Wow what a difference in features. This car practically drives itself! So impressed! Happy birthday and Merry Christmas to me!

Our family has bought three Accords from Auto Nation Honda at Bel Air in the past two years. We have had excellent experiences every time, special thanks to Phillip, John, and Brian.

Edmund's went out of the way to make sure our honda pilot got the service it needs. Also he made me aware of services that need to happen in the near future. I will be coming to get back to get the additional services

I leased a white Honda CRV. It is very Pretty and drives so good. It has all the latest equipment, I'm looking forward to learning all that I do have.

Excellent, friendly service...thank you! One note: I pulled up expecting carside service before realizing I needed to walk in to check in...a sign would be helpful (an older gentleman honked before realizing he had to wak in).

Awesome people to deal with I had a great experience

Entire staff helpful and awesome from start to finish!

Great experience. Everyone kept me informed. The work took twice as long as expected, nearly four hours. I was surprised and delighted that a reduction in my bill was offered without my asking because of the unexpected delay.

Service was great! And I love my Honda Accord

Fast courteous service

Brian provides the best service, bar none. He ensures everything is in good working order. I have no second thought about his assessment of the condition of my vehicle per Brian's advice. Service is why my son purchased a new vehicle from you within the last 60 days. I don't hesitate to make referrals to you whenever possible, all because of Brian. Howard and Naomi Porter

Thanks to Mr. Brian Jackson of I-65 service road Auto Nation of Mobile, Al for his fine quality service.

They are professional. I didn’t do much study about the next purchase before I went for test drive. They gave good/honest offers. You might be able to find better offers with more efforts, but there is not much space left (in my opinion).

Good professional internet sales service. At the dealership, excellent service and attention to my requirements. Would use these folks again

I have always gotten great service from the team at Autonation. This time was no different. Ms India took great care of me and my car. I was in and out quickly. I would recommend Autonation Honda of Mobile to anyone. I look forward to my next visit.

Service done in a timely matter. Thanks Brian Jackson

Took my car in for oil change, service was prompt, friendly and thorough.

Not to military service members. Financing lied to me when I asked about their policy on shipping cars overseas on military orders. Do NOT finance the vehicle with them. They have higher interest and they don’t support servicemen. I ended refinancing the car and paying more $ to the DMV to change the title to my new lien holder. Use a bank that supports military members. The NFCU helped me with the authorization letter to send my car overseas and lowered my interest.

Excellent Service!

Excellent service! Timing was right. Repairs and servicing was exceptional and professionally done. I was very very satisfied with the service attendant and the quality of the service given.

Excellent customer service. Very nice and helpful.

I have had great services when I come to Mobile, AL. Always Greeted by someone. If they know that you comes regular, the greeter will give you over to your service person that always help you, which I am thankful. Thanks to my serviceman B. Jackson and AutoNation.

I would like to say thank you to the sales team at Autonation Honda. I just purchased a beautiful Honda CRV. This sales team went above and beyond to earn my business. Ask for Micah from Grand Bay. He will fix you up

Great service

The service has been excellent, and staff keep the customers appraised of all issues

Friendly service in a timely manner!

I took my car in for a checkup 3 weeks ago. They said I needed new spark plugs. so I agreed with it. And let them install them. Last few days my car has been having problems. I took it to the main dealership and they said my car had some damage because of bad spark plugs were installed. Has to pay alot to fix the screwup they did. NEVER GOING BACK

The service department is very easy to deal with and helpful in answering questions.

All aspects of service appointment were satisfactory. Scheduling the appointment, reception up one arriving, clean waiting area, timely service, and explanation of work done to the Accord.

Totally dropped the ball on this last service. Still awaiting a phone call after two calls. I should not have to drive there to get an answer that can easily be answered via telephone. � Let me repost and give this emoji a smiling face. �

I usually speak with a lady named India. She is very sweet and professional. I have never had any complaints with the service and care I have received from Honda.

VERY VERY GOOD EXPERIENCE. The service associate was perfect. His name is Brian. He has always been a professional man! I thank you Honda AutoNation! Just would not go any where else!!

Have purchased multiple cars from here over the last decade or so. If you’re looking for a new car with no trade in to offer, you will not beat their out the door price. So simple - price + doc fees + tax = the price you’ll pay. No hassle and SUPER friendly!

Everything was done without any hassle and everyone was very nice. They left my car clean and even checked a few other things. I was very pleased and would highly recommend them

I took my car in for a possible starter issue. The issue was confirmed quickly and my car was repaired in a timely manner. thank you!

Was the best new car purchase experience I have ever had, the salesman John Carraturo was no pressure just let the sale happen and the communication via email was a great experience.

Service was very good experience. Prompt with my appointment time.

If you expect service after the sale, don’t buy a car here. I bought a used car here in November, and regrettingly bought the extended warranty. I totaled the car in July, and have been attempting to cancel the warranty. I’ve called and left numerous voicemails for the finance manager. Not one time has he returned my call. I brought my new car in for warranty work recently. They did not fix the problem, and then called me and asked me to give them 5 stars on the survey for the work they did. This place is very unprofessional and you could not pay me to buy another car from them. They have no clue what customer service is.

Usually get my service completed across the bay & they wash my car afterwards. Ya’ll did’nt,.. plus it was bout $40 more,.. i even bought this car there a few years ago,..Really ? Not good.

Always a very pleasant experience

My car was ready when stated. The ladies in customer service were very professional.

Very efficient...on time....I was very pleased and will be back.

The sales team was helpful on helping me walk through the my first time leasing a car.

If you want hassle free car buying than AutoNation Honda is the place to go.

Had a enjoyable experience at Honda Autonation as always. I bought my SUV there and have gone back for servicing every time its due for an oil change. I have also used the shuttle and experience was great as well.

Really enjoyed my experience with AutoNation Honda at Bell Air Mall... will be back to have my Honda serviced...Ambree and the rest of the ladies were exceptional!

Very pleased with the sales staff especially Hershel Brown, he really went the extra mile with us and it was greatly appreciated. I have already recommended this dealer and this salesman to friends and family. Great job guys.

Great buying experience. Highly recommend Autonation Honda

Great customer service and all around great experience! Car is in perfect condition! Definitely 10/10

Brian in the Service Dept is Excellant, very professional and tends to your service needs highly recommend him ! And Michelle in Sales is the Bet , this is my third Honda purchased from her !

Friendly people and good service!

Excellent.experience on all aspects of my buying experience. It helped that I knew what I wanted and there were options that fit my needs. This is the third Honda accord I have purchased at that dealer. Obviously I am pleased.

I was having trouble with my CRV - it was having trouble starting. Brought it in and they looked it over and found that the battery was defective. Replaced the battery and was on my way. I was there for about an hour.

From the Salesman Ron to the Business Manager Ovis, we had great service and a easy transaction in purchasing a new car. My email inquiring about a vehicle was returned in less than 12 hours but it also contained a discounted price on the vehicle I wanted. The discount was twice what was offered at another Honda Dealer. We could not be happier with our purchase experience.

Great experience

Always a pleasure

I was very pleased with the lady that waited on me her service was incredible. She was very professional. I name her Mrs. Customer Service lol! Thanks you!

Mr. Brian Jackson provided friendly and welcoming service. Also work service was faster than expected.

Appreciate being able to schedule online, getting confirmation email, having quick and competent service and repairs completed in timely fashion.

I’ve owned several Honda’s and have loved everyone of them. All service has been done by them and has been done in a timely and efficient manner. Highly recommend this company!’

You get what you pay for... their price was a lower price than other dealers. Bought a used car and in less than 6 months we found it needed more than $5,000 in repairs. You are taking a risk buying a used car from this place. Buyer beware!

The service department broke a piece on my battery cable then informed me that we had to have done it and called both my husband and myself liars to my face. Keep in mind my car was 2 years old!! They wanted at first to put a junkyard part on it because it would be less costly for them. In the meantime I was looking to trade for a new Odyssey, however, when the service department manager informed my husband they didn’t really want our business anymore we knew then it was time to look elsewhere. I purchased a new 2019 Odyssey from Gulfport and will never let AutoNation touch another vehicle I own again!!! They lost my business as well as my family’s.

Went to buy some steering fluid because Honda cars REQUIRE a proprietary formula to prevent brake-down of components. Took about 20 minutes worth of waiting in line & paperwork just to purchase one bottle. Seems like there's a lot of employees with nothing to do. Management should consider using some of them in a retail section to expedite sales of items required for regular maintenance.

I have been driving Hondas for 40+ years and had them serviced at Honda at Bel Air Mall dealership. Their work has always been great with no problems following. The people are efficient, courteous, meet all my needs, and work in emergency appointments. I recommend them highly. Will Wright

Person answering phone and service Dept need to be in clear contact

Professional Sales Staff and Management Team. We had a great experience!

Thelma was real helpful and we plan to purchase from there in the future

Efficient and professional

It was pretty seamless beginning to end. We even had a couple laughs along the way.

Hondanation provided me with me GREAT customer service.

I always get my Honda serviced here! Fast and friendly service!

The service manager did everything he could to fix my problem in a prompt, professional manner. The problem is fixed and the car performs like a champ.

great service, and bought a new Honda too. g

John was awesome. He made the car buying experience a lot less stressful and was not pushy at all. I didn’t intend on financing through Honda, but they were able to approve me for an interest rate that was 4% lower than what my credit union offered.

Excellent service from Brian, the service manager.

Always have a good experience at Honda.

When we picked up the van there was no protective mat on the floor, there was grease on the carpet. Not all fluid levels were topped off.

Service was completed and done quickly. I was able to leave my car the night before and they picked me up when it was completed

My salesman was great!! Awesome customer service through out the entire process. I would recommended Honda to every 1 looking to purchase a nice ride.

I just bought my second vehicle from salesman, Nelson Bryant. The first was a Acura and the second a CR-V. Nelson was fabulous! He was not pushy and listened to what I wanted and needed. With 3 in college, I need good, reliable vehicles to keep everyone on the road in safe, affordable rides. Nelson hunted for my wish list and would email me with what he found. I couldn't be more pleased. Even my mechanic was impressed with the vehicles and the price I was offered.

Cedric made my car buying experience stress free and fun, even gave me a cupcake � From start to finish Cedric made sure to take care of me and get me in the car I wanted. Thank you! Already recommending Cedric and Auto Nation to all of my friends!

I have been going to Honda for nearly 12 years now. I recently set up an appointment to get my hatch repaired that was leaking. This was after bringing it in and they preformed the waste test and found nothing wrong. I had to wait until the water was in the hatch and video the water pouring out to show them the was in fact something wrong. They had to order the parts to come the next day. I confirmed with them to make sure I would be able to make it to work at 11am if I brought it back first thing at 730am. When I brought it and waited no one said anything about running late. I asked about the progress at 10am and the technician said 20-25 minutes max. So at 10:25 I ask to go ahead and start paying so I could be ready to go. She had to go get the paperwork which took a few minutes. Then as I began to pay, they said they were going to get my vehicle. I finally got my vehicle at 10:58. I was late for work for my job I just started in April due to my previous place of employment of 20 years closing. I am not one to be late for work. Now I have a mark on my record of being tardy within the first 2 months of employment. I would not have taken it that day if I would've known. I told them I would hold off on bringing it in but they told me I would be able to make it to work on time. I find this unexceptable! If the technician would have found the leak the first time without video proof, this would not have happened. I told him along with my husband telling him exactly where the leak was coming from. We told him it was coming from the hatch. When I brought it back with the video, he said, "Oh, it's coming from the hatch!" I will most likely find somewhere else to bring my business.

My CRV was diagnosed by AutoNation Honda as having a bad starter. To put a new starter on my car, they wanted eleven hundred dollars. ELEVEN HUNDRED DOLLARS!!! $1,100.00!!! Seriously??? I took it to a local service garage that specializes in Hondas and they charged me $425. Same warranty on the starter. Huh.

I had a great experience buying a car from AutoNation. The salespeople were awesome, the management and the facility are awesome. The Honda cars are awesome, everything is straight aces. However, AutoNation went from 5 stars to 4 stars because they sold me GAP coverage provided by Safe-Guard Products International, LLC If you buy GAP coverage provided by Safe-Guard Products International, LLC and you total your vehicle, there is a high chance that you will not be taken care of. I totaled my Honda on March 09, 2018. Safe-guard Products is purposely procrastinating settling the claim. They have had all required documents since April 2018.. According to the website portal all of the required documents have been received and accepted and there are no notes on the account. So i call them on May 25, 2018 to find out why the loan on the car still hasn't been settled. They explain they have an illegible document. I sent the document in question six weeks ago,..on April 10, 2018, They didn't communicate to me or place a note on the portal explaining any issue with any documents. I had to call them to find out the problem. There is tiny fine print in the GAP contract that says if they do not have all documents within 90 days of loss they will not be liable for the claim. It is as if they are purposely trying to deceive me into believing all documents are good until the time that it will be impossible for me to make the 90 day deadline so they can reject the claim. In the meantime I am still making payments on this car. I am not happy about this at all. Safe-Guard Products International, LLC is single-handedly ruining AutoNation's chance to sell me another Honda.. which is a tragedy. I would absolutely buy another Honda from AutoNation if I knew i never had to deal with Safe-Guard Products International, LLC again. . AutoNation gets 4 stars. Safe-Guard Products International, LLC gets zero stars, for an average review of 2 stars. I would recommend the dealership, , but would not recommend this situation to friends and family.

I’ve been going to Honda for service on my vehicle for years. It disappointed me today. My warranty car battery die on me while I was out of state on military duty. I wasn’t around a Honda deal to get a exchange battery. Had to buy a new battery. Brought the battery to Honda today when I got back in town and was told that they only give me another battery and not credit for the default battery. It a shame that Honda do not stand by their battery product.

I’ve been going to Honda for service on my vehicle for years. It disappointed me today. My warranty car battery die on me while I was out of state on military duty. I wasn’t around a Honda deal to get a exchange battery. Had to buy a new battery. Brought the battery to Honda today when I got back in town and was told that they only give me another battery and not credit for the default battery. It a shame that Honda do not stand by their battery product.

Mr Keith is great! I absolutely love my new Civic! �

Great service. My sale rep was awesome. He provided awesome customer service.

had a recall and needed a new battery did not take long all went very well

The sale's representative was great, did try to push me into a purchase, allowed me and Regina time to make up our own minds. they worked with us and we got the car we wanted, not what they wanted us to have. thank you Autonation.

I received great service. The service was completed in one hour. Thank you.

Cedric provided outstanding customer service. I highly recommended him as he was courteous and professional.

Service was great I was very pleased with my service like always friendly staff fast service the lady or wonderful

While I did not get the car that I originally came to purchase, they found me one that was actually lower mileage for the same price. Same year model. I love my 09 Accord and am glad to have found it. They also worked on me with my low credit score to get me the best deal they could. 2 thumbs up.

Easy process and willing to negotiate on price. Also provided a solid trade-in value on my old truck.

I have been wanting to trade my car for a little over a year and was torn between the CRV, Rougue and Rav 4. Every time I would look at the CRV, I was just drawn to it. So finally my husband spoke with Joshua Maloney and his team and we got the ball rolling. I’m so sorry, I’m bad with names but all thread gentleman who came to our rescue to get the color I wanted and to satisfy all my needs was perfect! I am absolutely loving my new CRV.

They made buying my first car really easy!! Great customer service and they went above and beyond to get me the car I want!!! Couldn’t have picked a better place!!!! Thank you all so much!!! Mr. George and Mr. John are outstanding at what they do!!!

I am very pleased with their service! It's always quick and I'm always in and out!

I looked at ads for several weeks hoping to find a used SUV with third row seat for a decent price. I've always had the mindset that you couldn't get a good deal on a used car from a dealer, so I always but from individuals. AutoNation Honda had a better deal than any private party, and the vehicle was only one year old with very low mileage. Next closest deal was 5 years older with 10k more miles. This had to be one of those "once in a lifetime" finds. The sales group was very courteous and accommodating, even when my bank and insurance company had multiple errors which caused several delays in getting a check available. I'll definitely be back when I start looking for another vehicle.

Had a wonder experience! They stayed true to their word to make the deal!

When it's time to buy Auto Nation is an excellent choice. Plenty of cars to choose from, great customer service. Folks are very professional and respect your time. Quick and easy buying. Do what they say they are going to do! I highly recommend!

I bought a 2018 Honda EXL 2.0T from AutoNation thru the Costco auto purchase program and it was a great experience. I went to the Costco website and put in the car I was looking for and it steered me to the AutoNation. My wife and I were having dinner about 15 minutes after I filled out the website info and the salesman called me on my cell phone. After we ate we drove over and looked at the cars. Ron Getto was an excellent sales person and he did everything perfectly and made the buying decision very easy. I highly recommend AutoNation and Ron Getto!!

Brian is the best he is amazing I use him every time and only him. Wouldn’t use anyone else he deserves a raise

Wonderful experience. Would definitely use again. But i bought a quality car so i won't have to for a very long time!

AutoNation Honda service department has the most friendliest staff I have ever met at any dealer. They meet you at your car, check on you in the waiting room and take care of you the entire time. You can even get a ride to the local mall to shop while you wait.

They helped me with my flat tire twice. It took a long time the first time, but the second time was very fast. The customer service was really great - very nice and eager to help!

2015 Crosstour exceeds my expectations - sale was easy and I’m glad I made the trip

My experience was very courteous and nothing demanding nor did I feel pressured. Staff remained professional and patient at all times. Very swift as well, didn't prolong me. The website also allowed me to reserve the vehicle with a pleasant time that fit into my schedule, so no one else would purchase before me. I love my new Truck its everything and more than I expected. God is awesome!! Thanks, I would definitely recommend Auto Nation for your Car purchase.

I only had to wait an hour for work to be completed on my vechicle. My visit was unscheduled and I thought this was great. The only minor negative comment that one of my tires was missing a valve stem cap after the visit.

Great Experience. Ron was amazing throughout the entire process.

Friendly service when from the time I made my appointment to the time I drove my car off. The service department was helpful and I'm totally pleased with the service. The lady, Tesia was so sweet and friendly. I hope I get her again when I take my car back. I will be back with my car.

Very pleasant! Salesman was very helpful and able to work in our time frame.

The person helping me was very courteous and helpful. I don't know the quality of repairs, etc. It was only done yesterday. Not sure I will know unless there is a problem.

My experience from start to finish was horrible my sales person was Nelson Bryant from the moment I walked up to him while he sat outside texting on his phone to ask him for help mind you I am there to spend my hard earn money he came across as I could care less if you buy anything .... fast forward I bought a used car and was told the oil n etc had been changed and that the radio knob would be replace only to be told I'd have to pay for the knob myself my husband check the oil stick n it was black it hasn't been changed. I WILL NEVER GO TO AUTO HONDA AGAIN.

It's very hard to enjoy a new car when you have to bring it in the next day to be checked. This is my third and final Honda. If I could return this car I would do it today. I was happy with my 2013. It never made sounds and the ride was smooth. This car feels like a truck and I can feel every bump in the road. To take a new car in the next day and to find out something that prevents dirt from getting in the engine was not secured was the reason for the noise. They had to tighten a screw. But to still hear some sounds( not like it was) is very disappointing.

I was extremely impressed with the sales side of AutoNation Honda. Brandon Anderson and the financial team truly went above and beyond to get me into a new car, I never once felt overwhelmed or like I was being pressured to make a decision. Highly recommend them!

I enjoy my new car, and the salesman was very helpful.

We appreciated the up-front pricing on the one-owner Honda Pilot we bought. Our salesman, Nelson, was pleasant, helpful and not pushy. The vehicle was very competitively priced and exactly as advertised. All told, it was most enjoyable car purchase we've ever made.

The sales staff handled my used car purchase with professionalism, and made it the quickest and easiest car purchase I have ever been through. Good work, and thanks to the team at Autonation Honda.

Pleasant folks...second purchase that says it all..

Since we purchased the vehicle from dealership we thought we would bring it to the dealership for the regular maintenance which of course they also sent us coupons and of course they didn't apply. First thing they wanted to do was the oil change despite an oil life of over 70% left which we quickly told them that wasn't necessary but they managed to squeeze us for just over $300 for wheel alignment and rotation and 2 filter changes. Brought other vehicle to other dealership and it wasn't even half that for that and an oil change so can't help but feel that AutoNation Honda had everything but our best interest.

After spending 3 days going to Car lot to car Lot We decided to go see what Auto Nation had in my daughter price range. Instead of putting her in a used car with an outrageous interest rate They was able to get her in a brand new Civic with a great rate for a first time buyer with no Credit. Thank you Brandon for all your help

Fixed my car brakes fast. Gave me a ride to the mall while I waited on my car.

It was a very good experience . The work was done in a timely matter. The employees were very nice. The price was higher than what I could have paid elsewhere .

Our sales person was easy to work with, knowledgeable, and professional.

No hassles, got the price I expected to pay. Will shop with Autonation again.

No high pressure deal. Sam was very patient and helped us choose the vehicle that was best. This is our second purchase from Autonation.

very good. salesman was helpful and knowledgeable , helping us to get the car we wanted.

I made an appointment for my service. When I arrived, I was promptly checked in by the service writer and my RidgeLine was immediately moved to the service bay. I had a recall on the air bag system and it was time for my normal oil change. I was in and out in a reasonable time, under 2 hours, and the staff kept me updated regarding the progress. I was very pleased with the service that I received.

Great experience overall. Great car; we did our research and picked a winner. Salesperson knowledgeable and helpful. Breezed through the financing process with courteous manager at AutoNation Honda, Mobile, AL. Service Department has already scheduled our first maintenance visit. Recommend giving AutoNation Honda at Bel Air Mall a chance when shopping for a new Honda.

Great service! We went in looking at new cars and left with a new Honda Odyssey. We have been fully satisfied so far with the service and quality.

great experience, great people and ambry leslie was very helpful

Orvis (?) messed up my financial paperwork. I've called the dealership several times and got in touch with other finance managers, but they said since it's not their mistake, I need to wait for Orvis to call me back. I've also emailed and called the general manager several times with NO contact back. After the poor sales experience, I'm not sure why I am so shocked that my financing paperwork is wrong. This has been going on for six weeks now. When is someone going to call or e-mail me back? ** Update: Orvis called me after this review and gave me a check to cover his mistake

Recall repair on my daughter ‘s car was a success. Quickly waited upon on arrival & pick up. Elizabeth was very courteous.

Quickly waited on upon arrival, as well as when I came back to pick up my car. Elizabeth was very friendly.

Mark Hochecker was great to work with. Very attentive and responsive to our needs. He always follow up and answered all emails in a timely manner.

it is good the car is good so I want to restore headlight so do I want to back for fixing it? Because the headlight is not quite clear.

I recently purchased a 2014 CR-V via the internet. It was a seemless transaction with no hassles and none of the playing games which sometimes occurs when negotiating. I am pleased with the experience and service I received. I would recommend this dealership!

Extremely friendly and helpful service. They helped everyday possible.

Great service with clean a clean facility. I will be sending everyone to see George to buy a car from

First time buying a new car and Brianna was phenomenal!! Very easy to talk to and she showed that she really cared about me as a customer.

Bought a Honda CR-V and I'm loving it. My sales rep Brandon was awesome!!! Never has buying a car been this easy... Thanks Brandon.

We received the best price we ever received for a vehicle. Customer friendly.

Great customer service ! I was in and out in 30 min and a great price

Mark my salesman did an excellent job going over my new truck. Lots of smart features I have never been exposed to from my other 12 year old Ridgeline. He even helped code the garage openers and set up my phone/car Bluetooth connection. Big help to see these features in real time. Truck drives great and mileage much better than previous truck. Averaged 23.5 miles per gallon on my first road trip to the Mississippi Delta! Thanks!!!

They sent the payoff for my trade to the wrong bank and I got a late notice from my bank.

Bought my Accord Coupe at AutoNation Honda in December and LOVE IT! Michelle was my sales person and she was phenomenal, I highly recommend her to everyone. We visited the Honda dealership in Daphne (5 minutes from our house) prior to driving to Mobile and the service in Mobile was a lot better. We felt welcomed and treated with respect!! Thanks AutoNation for a making the purchase of a new car a great experience!!

Your salesman really put forward a great effort in providing a wonderful experience in buying a new automobile. He (Brandon Anderson) helped me from beginning to end in finding just the right car. He helped me on the price,trade in and even the document fee.He is a great asset to your company.

Very friendly, knowledgeable staff. It was a bitterly cold day and they could not have been more pleasant.

Philip Breitweiser is a great sales associate and I would definitely purchase another car from him. Very informative, easy going, great personality, and willing to offer a win/win deal.

Great service! Tia was Very friendly and amazing!

Purchased a new Civic. This is my second Civic. Great experience. Highly recommend AutoNation Honda!

I was in yesterday for a tune up for the miles I had. This cost was $325.00! I made an appointment and waited about 2 1/2 hours! At first they would come into waiting room offering drinks etc. It was freezing and a man finally ask them to turn it down. After a while no one came into the waiting room, so I got up and asked about my car. She came back after about 5 min. with my keys! So I guess my car was ready and was just sitting there! Everyone was friendly, but was not a very good experience!

Brian and Shawn provide stellar service. Shawn stated he had only been there a few months but his attention to detail was outstanding. Brian has consistently over the years ensured I fully understand what's done and what is needed to keep my 2013 Accord in tip top shape. Great service after the sale.

Got there early and repairs finished is short order

Great dealership, great salesman! Philbert Martial ("Marshall") answered my email contact with a phone call within minutes and was a pleasure to meet and work with. He had the truck pulled up front, clean and ready to drive, when I got there. After a pleasant test drive, I bought the truck and the extended warranty. There was never any pressure. AutoNation Honda - Mobile... Easy folks to deal with! I'll be back :)

Had a really good experience. The service advisor was courteous, the waiting room was clean and comfortable, the coffee was hot and fresh(!) and the service on replacing the airbag inflators on my 2010 Honda CR-V was even quicker than estimated when I drove in. I bought the vehicle at this dealership in 2015 and have never had a moment's trouble with it, either!

I took my wife's 2013 odyssey in for a recall service and decided to let them do the oil change while it was in. My wife told me the car sounded different after the work so i checked under the hood to find that the air filter box cover was left open causing an intake noise while accelerating. While I was under the hood i checked to see if they topped off the windshield wiper fluid and it was full but it was clear so i stuck my finger in to check and it was filled with water (no soap). When i dropped the car off i requested a price on getting another key fob made, i forgot to ask about it when they called to let me know the car was ready and they never mentioned it.

Super friendly staff. Courteous & explained work summary fully

Elizabeth was great, she?s a valuable employee. I? had a transmission switch replaced and routine maintenance.

Positive experience. Salesman, Sam, was attentive, knowledgeable, and helpful

Had my car serviced yesterday and was very pleased with the service and the service representative. I think her name was Tia.

The customer service was awesome. The dealer was terrific. The entire process was very very pleasant and went smoothly. The entire staff was accommodating and wonderful to work with.

I came to Honda to have the SRS checked. I had my car put on the rack by another company to check underneath, I was on the interstate and a truck passed me and pulled in front of me quickly and a piece of medal rolled off and went under my car. So I had them look and was told there was dents and scrapes but only superficial and would not interfere with the safety of my car. While at Honda, I ask Brain Johnson to ask some one to look under my car and be sure it was ok. I went out after several hours and met with TJ the tech and was told just how bad the damage was and how unsafe my car was, I WAS DRIVING A DEATH TRAP! My husband and I are so very thankful to Brain, Ambree and TJ for their close attention to my request. It saved my life and possibly the lives of someone else. I have been to Honda for several repairs, Honda's are all I will buy, on different cars and have always been treated with respect and all the employees go above their job description to make me comfortable. Since, I now had no way of traveling, Brain went out of his way to get me over to Enterprise and rent a car for a few days. I could not have asked to had been treated better.

Excellent service, friendly staff. Clean waiting area. Wonderful customer service.

Okay..I know I don't know car lingo..and what info you need immediately. .but I do deserve a phone call when the part for my air bag comes in...I shouldn't be the one following up....2xs..and to the condescending gentle man I spoke to...There was no call to treat me like I was an empty headed woman that you were barely able to speak civilly too... I didn't drop the ball here..twice

Best experience ever in buying a used car. Sales personnel were helpful, not pushy. Love my 2015 Honda Accord!!

We had a great experience. We loved our salesman John and his team. We were not pressured and ended up getting a better deal than we thought! We love our new accord hybrid!

The best car shopping experience I have ever had . The staff was friendly and the negotiations were very fast and easy. The service department was very helpful too me and my wife.

Bryan Jackson and his team always go beyond my expectations when I call on them for service of my vehicle. Go Team Bryan!!!

Everyone was very helpful and friendly. I love my new car

The service in itself was fine. The issue I had was having to return to the service department on a different day because the online hours that’s listed on their website are not consistent with their actual hours. I drove from Mississippi and made it to the service department around 5:57pm, they were closing. Online it has a closing time of 8:00 so I thought I had plenty of time but not so.

All the Ladies i spoke to in the service department were great along with the service guys. Cedric Newkirk will be the first person i look for when i go back to buy....

Great friendly customer service. Clean facility and no long wait time.

Great and outstanding service performed by Lee Thomas, he got me the best deal and he was always very helpful. I will send many customers and also come back in the future.

They helped me to find the car I wanted and it only took 15 minutes. They were very helpful and knew what my heart was set on.

We were looking for a Honda CRV and Gene Dillard gave us the best quote among all the dealerships we visited. They did their best to find the model and color that we wanted. We are very pleased not only with the car but the service we received - Ovis did a great job explaining the finances and extended warranty options. Buying a new car from a dealership is often a stressful experience and we should say that Gene took a whole lot of stress out of our car buying experience!

It was a great experience thanks to India in customer service

Routine oil change and service. No problems. Serviced on 9/21/17,

The salesman, Mr. Lee Thomas, was very knowledgeable, patient and attentive.

Buying a new car is never a pleasant experience, but Nelson and Greg at AutoNation were fantastic.

Good service , caring, friendly employees with a smile, very helpful

George Bethune and Lee Thomas went out of their way to help me get the Honda I wanted. The sale process went smoothly and I had my car when promised.

Do not buy from auto nation honda of mobile.they do not stand behind your warranty!!!!!!!!!!!!!!!!!! More info to follow.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I'm very pleased with the service. Got everything I needed and put on same day service.

This service dept. is without equal. I have owned many vehicles although this is my first Honda. I have noticed that customer service has substantially declined in many dealerships. BUT NOT THIS ONE!!! Here, the customer is made to feel important by the superb service reps (Ambree Leslie on this visit). Work is done quickly and you know to expect this standard will be met, each and every visit. Seriously, These folks are great!

This is the second time that you have asked about my experience. I have been hesitant to respond, because I hate to give negative reviews. My job requires me to keep a newer, reliable car, that is capable of transporting 4 people. I needed a new car and I was pressed for time because I work in Atlanta, and have not yet relocated my family from Alabama. I cant completely fault the dealership, as my time crunch did not allow me to do all of the research that I would normally do. They did what any dealership would do, and took advantage of my situation. I felt pressured to buy the car and of coarse prompted not to leave and shop around. The ultimate decision to buy the car was mine, so that mistake is on me. Since leaving the dealership, my research has shown that I overpaid for the car. I have since found, cheaper cars of equal or greater quality. In my opinion this was not a pleasant experience.

Too easy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The staff was extremely helpful and patient! Definitely one of the better car buying experiences that I've had

Couldn't be happier with my exceptional customer service experience!

Recently bought a 2017 Honda Accord and 2018 Ridgeline and both about the smoothest auto buying experiences I have ever done. Nelson Bryant was our sales person and was fantastic in helping us with our purchases and I highly recommend using him and autonation for your Honda purchase. hard to believe some of the negative comments but will post if I do?

I enjoyed the sales rep and so far the car but I didn't realized when I bought it it doesn't have floor mats and the keys are messed up!! I asked for a replacement key but he said "it's as is" I have a friend who use to work for Honda and told me they lied and said I could have received a new one!! And also I asked for the car to be wiped down and it wasn't done!! It was dusty and dried liquid was on the door!! But overall it wasn't too bad with the deal!! I just wished I would have got what I have asked for!! I figured it was simple!!

Service was Awesome!!!!!The customer service personnel was friendly. They knew exactlyy

Very friendly and explained details of service.

It was nice. Did not take long. Free popcorn for my son. However no one discussed my check list paper with me. I paid and left. Being a woman that bothered me, because it's hard for me too read what's what. I would have said something but i didn't think about it until i was in the car.

I got in within 30 min of cali g for an appointment. The people couldn't have been nicer when I got there. The only negative thing I have to say is that when I got back in my car the low tire indicator was on. They rotated and balanced the tires so I think this was over looked. I turned it off myself and will monitor the tires for a few days.

The Sales personnel and Management at this dealership is outstanding. Very helpful and made the purchasing process very easy. Would highly recommend to my family and friends.

Very pleased with the quality of work. Very pleased with the fast and courteous work and employees. Wouldn't take my car anywhere else.

I am surprised by all the negative reviews posted below!!!! I purchased a new 2013 Honda Accord from a dealership in another state. Other than on one service visit to a different dealership, Autonation Honda at Bel Air Mall in Mobile has performed all my service. I have found the Service department at this dealership to be EXCELLENT. Most recently Ambree Leslie was my service advisior. After getting my oil changed and while paying for my service visit mentioned to Ambree that I had an issue involving safety that had happened recently. Specifically while driving down I-65 at the speed limit, the driver's side sun visor while not in use made a popping sound as though a spring inside of it had broken and the sun visor flopped down obstructing my view of the windshield momentarily. Since the car was out of warranty I called Honda Corporation Customer Service (not the AutoNation Honda Bel Air Dealership) and after talking to several levels of authority was advised By LUIS that HONDA CORPORATION was not going to do anything about it and I would have to take care of it by myself if I wanted it fixed.. IF ONE DOES A GOOGLE SEARCH, HONDA HAS HAD AN ONGOING PROBLEM WITH THIS VERY SITUATION ON THEIR HONDA CIVIC MODELS FOR YEARS AND TO AVOID A CLASS ACTION LAWSUIT, EXTENDED THE WARRANTY ON CIVIC MODELS BUT NOT THE OTHER MODELS. I mentioned my dissatisfaction with HONDA Corporation Corporate Customer Service and she immediately went to Mr Ernie Deview, Service Manager at AutoNation Bel Air and made him aware of my concern and Mr Deview immediately advised me that If I would give him a chance to resolve the issue he would. A replacement Driver's Side Sun Visor was ordered and delivered OVERNIGHT and early the next morning I received a telephone from Ambree to come in at my convenience and they would change it out. They did that very day. The initial purpose of that visit to the dealership was to get my oil changed. They changed out my Sun Visor simply because of my concern about the treatment I had received from Honda Corporate Customer Service and to have me a happy customer and to continue using them for all my Honda Accord's service needs. Needless to say I will continue using the Service Department at AutoNation Honda at Bel Air because of the excellent treatment I have always received from Ambree as well as the other Service Advisors and Mr Ernie Deview on prior visits to that dealership since owning my 2013 Honda 2013 Accord.

Very helpful time was a small problem. Would use again

NEVER go here!!!! We agreed to car price on Monday but they had it at GM to fix something to do with breaking system so we could not bring home. They even called Tuesday night at 10:30 to confirm we were coming Wednesday morning and confirmed price again.. When I pointed out price have increased by $2,000 on their website, I was told "Not to worry, we had a deal at old price". When we got there price was the $2,000 higher. Manager had raised price to cover repairs. But the most underhandedness thing was they actually put higher price on paperwork without pointing it out. Just handed me paperwork and pen to sign.When I caught price they then told me we "Really did not have a deal Monday or the night before on the phone because nothing had been signed" EVEN the interest rate was almost double. Was told that the "TRUE" rate would be done after I signed. No management EVER came out to explain.Said sales manager was off that day. So there is not assistant manager? Why be open if nobody has authority to make deals.They cowardly left salesman to run interference. I left with some extremely upset ladies. Now they just called to say they would eat cost and we could have for agreed price. Too late, we bought car at another dealer. Our two current Fords, Expedition and Focus, came new from Autonation Ford and we have been happy especially with Larry in service department. He is great! Just can never buy another vehicle from AutoNation corporation as a whole. Lot of great people work there, like Larry, but in our opinion it was just an attempt at bait and switch. They may have thought we wanted car so bad we would pay more than KBB/NADA price .

I was very satisfied. My service technician was very helpful to us.

Outstanding job in customer service. They went above and beyond to fix a problem I had.

Not as great as it use to be when dealing only with the service writer. She was not that friendly or helpful. Disappointing considering I have always had excellent service. Everyone else during this visit was very nice and helpful.

Herschell was a great salesman.

Purchased a "certified" use car from honda and will never recommend anyone else do so. Not even 30 days into the car had problems not to mention the fact that there techs obviously know nothing about cars cause they managed to put a washer fluid cap on the brake fluid reservoir container. Let alone not even complete a good inspection. Then refused to make any corrections or repairs to the vehicle. Had me take the car to another dealership just for them to tell me my warranty that I purchased covers none of my problems from honda then having to pay 125 dollars to pick my car up and they still giving me the run around and still haven't even gotten the extra key I was promised. Nothing was good about the experience at all and I wouldn't want anyone else to deal with it. Want be getting anymore of my business!!!

I had such an amazing experience! I can not prepared at all! But Kevin went out of his way for me to leave in my new Honda Civic!

Kevin was so amazing ! He helped us every step of the way! He even came up there on his day off to get us the car!

Was looking to purchase a new Honda Pilot. Shop a couple of other dealers in the area and decided to contact Autonation Honda in mobile. Emailed them before church, and within a few hours I received an out the door price that beat both of the other dealers. When over in the afternoon, drove the pilot, shook hands and picked it up Monday. They did what was promised, no hassle and very professional.

It was a pretty good experience The salesman who talked to me did an excellent job. He was very helpful , informative, friendly and knowledgeable.

Fast, courteous, no complaints. Why go anywhere else?

this was not my first time visiting your dealer,every visit has been great.

I come in to get an airbag and a wind barrier on the bottom of my car installed and they tweeked my glove box and they didn't do anything for my wind barrier after they told me they had I drove 40 minutes to come to this place to get it done right just to get shafted then to watch a lady next to me who's been there from 7:30 to 1 okay have her car getting messed up by the mechanics when she only came in for a tire rotation and oil change they messed up her car to where she couldn't drive at home so when they bring up the rental they make her pay for it.

Service Technician, Ambree Leslie, ask what was the reason for my visit, I stated I had called for a service appointment for my 2013 Honda Accord. She took the information and said the wait would be just a few minutes and ask if I needed a ride or if I would wait for my car to be serviced. I waited maybe 30-45 minutes and I was on my way home. Overall experience was painless and quick/easy, thanks to Ambree. Gerald (Jerry) Hoag

excellent service was good as always , easy , no over sale on other products

Passenger side airbag recall...Courteous service. Prompt Service. Good communication. Orderly process. Friendly staff.

My air bags were quickly replaced. The dealership provided me with a ride home while I waited for my car to be serviced. I was surprised at how quickly the job was completed.

The entire crew there is fantastic. Michelle set me up with a perfect car. Love, love, love my Fit!

Wow! I'm blown away by all the negative reviews. We have purchased 2 Honda Civics and have had multiple family members purchase also. Never an issue with the sales team or the service department. My most recent experience with the service department was excellent. Ernie went above and beyond to help us with our vehicle's issue. Repair was made in a timely manner. NO COMPLAINTS, just high praise and a lot of gratitude. Thanks again, AutoNation!

Purchasing our automobile was a very favorable experience. We live in Pensacola, Florida, and contacted the Mobile, Alabama dealer via the internet. We immediately heard back and subsequently received a fair offer. Our dealings with both the salesman and the sales manager at the dealership were stress-free without any haggling. The financial officer did not pressure us and efficiently helped us complete the paper work in a timely manner. However, we do wish that he had spent a little more time explaining what our responsibilities would be regarding tag and title transfer in Florida since this was an out-of-state purchase.

My experience was professional, friendly, and timely.

You started out with 5 stars Autonation, until the sunroof exploded. BUT that's not even why you lost your stars. You began loosing stars after we left our car with you for repair. While in your possesion, you decided our car would be safe in an open ended building approximately 500 yards away from the main dealerships building. Without a sunroof in it, it's UNABLE TO BE LOCKED. The building you put it in, has no doors, has no lighting, and no security cameras on it. You put it there on Thursday and called us on Monday to tell us our car had been broken in to, not knowing when or how this happened. Someone had tried(but failed) to break the drivers window and in doing so,they damaged the glass,the trim ,and damaged the door. Then they proceeded to the back where they did succeed in breaking the back side glass. They must have realized that the car was left unlocked because there's no way to reach a door handle from that window but they dI'd get inside of the car. AFTER we arrived and we're able to see the car, we discovered that the battery was also disconnected(I still don't know why). It wasn't towed there so there's no reason for this. WE PAID YOU $37,000 for this car only for you to allow this to happen to it by being negligent and not locking it up in a safe place. This is why you lost 5 stars. The only reason you got 1 back, is because you have to give one to be able to post a review.

The service is always great. They are fast and friendly! :)

I bring my car here for oil changes each time needed. As always, everyone was nice and helpful and quick

My friends mom just got a brand new Honda CR-V from here and from the start has had problems with them. Her sunroof busted and they were gonna replace the faulty glass, well they leave her car in a place that wasn't locked so someone tried to break into it and now Honda autonation won't give her a new car and wants to just replace the broken glass. Which is totally unfair she hasn't even registered the car yet and they won't replace it.

great service especially Brian and Ernie in a timely manner

Excellent. I couldn't ask for better service. Courteous, helpful, friendly.

We have had a great experience at this dealership. We just purchased a Honda CRV and Markeith was great. He showed us different options bit never tried to ram the car down our throats. Everyone was kind and worked with our unique situation. So far very pleased. Thank you, Markeith and staff.

This by far was the best car buying experience we have had. We contacted/visited several Honda dealers in the Mobile/Eastern Shore area. AutoNation was the last one we contacted. We called and spoke with Ron Getto. He gave us a quote on the new car (2017 CRV) and emailed us a link to get a quote on our trade-in. Once we had our trade in quote, he emailed us an out the door quote. We were hesitant to think that this quote would stick given the trade in quote was sight unseen. However, when we got to the dealership they not only honored the emailed out the door quote, but Ron was able to get us an additional $500 for our trade-in! Needless to say, we could not be more pleased. Ron was professional and true to his word. The entire process from start to finish was a pleasure. No haggling, no bait and switch tactics. I would highly recommend Ron Getto and AutoNation Honda Mobile to anyone in the market for a car. We ended up saving ~$6,000 on our new car (between new car qote and trade in value) vs Eatern Shore dealer. Same exact car, color etc. Can't say enough positive things about our experience! Thank you, Ron and AutoNation! BTW, I LOVE my new CRV!

So far I am enjoying my Honda CRV. The buying process went very smooth. I had a very knowledgeable and experienced Sales representative who took the time and patience to help me select the vehicle I wanted. I would certainly recommend him and this company to others. I'm looking forward to a wonderful driving experience with this vehicle.

Sales staff was extremely helpful. No pressure, Got a great replacement car in my price range and they took care of any problems. Even waxed my car when I returned to get new headlight cover installed!

They were very professional. Got the job done quickly and fixed the problem we were having with our honda