Excellent quality car care. Right from the beginning, a winning smile from my Service Writer, Amber To the professional, hands on approach of the Mechanics. Wonderful Job. I have been bringing all of my Honda’s here for over 10 years and I am completely satisfied.

Excellent customer service and the best price in the area.

I recommend Honda 100%. I love my Honda, and all of the people in the service area are great! John, the finance manager is phenomenal!

Wonderful customer service and Ambree was very friendly I really enjoyed talking with her. Thanks for the service I will most definitely be returning here for now on. I will never return back to Tameron Honda in Spanish Fort again they are very rude there. I'm very thankful for friendly people at AutoNation Honda in Mobile that actually keep their word and do what they say. 😊

Salesman Sam is very unprofessional and not qualified to sell cars. Unethical and dishonest and will sell the vehicle you are trying to purchase while you are at the bank getting funds to come back and sign paperwork. Will make sure to shop for our new van at another dealership and make sure to tell all our friends about our experience so they can avoid the inconvenience of having to start over with this process. Guess we drive to a Daphne or Pensacola dealership for a vehicle!

Painless, straightforward.

Everyone was polite, They serviced my car and rotated my tires in a timely manner.

Bill was a great sales person, straight forward; as was the Sales Manager Stewart.

My experience at AutoNation Honda was wonderful! The staff was very knowledgeable about the vehicle that I want to purchase. Breyahnia also helped me to set up my car radio stations and phone services. She was very friendly, knowledgeable, and great to have a conversation.

workers were friendly and I got good deals off my service

My service advisor (Ambree Leslie) took care of me. She understood my concerns and she helped to insure that I was a satisfied customer.

No one likes the process of buying a car. It is a ridiculous system. It took about 5 hours and wore me out but I got it done. I tried the internet route and got a price and then went over to have my car appraised. The internet car salesperson was Mark Hochecker. He did a great job. I finally bought what I went for and went home. About a 5 hour process. Good place. I liked everyone I met. Its just the process I don't like and it is unpleasant everywhere.

I will be returning to this location because of found issues to my car in hope for a resolution. After spending $480 on my service which I thought was necessary, hours later I find that my tire pressure is low & I am missing a part from my truck. Thus after reviewing my bill & previous bills from previous services, I found I received a poor & inaccurate consultation from the technician. I have been trying to contact the service department earlier this morning & could not get someone to pick up my call, knowing their hours are 7am-6am. Unfortunately I believe this will be my last visit to receive an oil change from this location.

Nice people

I have had the most terrible customer experience with Autonation Honda and their service department. I guess this is the treatment one should expect from a large chain style dealership that is only concerned with closing the sale and could care less about the consumer once the deal is done unlike locally owner dealerships. Think twice before purchasing a car here!! There are a lot of other good dealerships that exist in the area that should be considered. I DO NOT recommend purchasing the extended warranty packages they will try to sell you when you purchase a vehicle. Furthermore their service department's management staff lacks professionalism and is extremely difficult to work with. They never return your calls and make you really work hard to get any sort of assistance. I will never purchase another car from Autonation Honda and have warned many of my friends, family and others of my terrible experience to save them from making the same mistake I did. I purchased a new Honda CR-V from Autonation Honda in August of 2017 and the salesman was able to talk me into purchasing the extended "bumper to bumper" service plan for over two thousand dollars. At the time the plan sounded great. About one year after having the Honda CR-V we noticed that both front seats tan leather was starting to discolor and turn yellow (see the attached pictures). We immediately reported the issue and over a four month back and forth period with the service department manager, Brian Pak, we were told that we caused the damage and it could have been "body lotion" or "sunscreen." The fact that the leather seats in our new Honda cannot tolerate contact with extremely common substances like lotion or sunscreen is totally ridiculous! The material is defective and they Autonation escalated the issue to Honda directly, who had us bring the car in multiple more times to then offer that we pay for half of the cost to replace the seats and that they were showing "good faith" to replace the issue and totally blamed it on us, the consumer. In closing, I know there will be issues with vehicles and I am completely understanding of that, but when an issue arises and an extended service contract has been purchased, I expect the issue to be addressed in a professional and timely manner. I hope at least someone reads this and this prevents them from falling into the same trap we did. Spending hard earned money on a nice new vehicle and having a deceptive service department leave you completely hanging when you make a completely sound warranty claim is bad business and should be avoided. This is my wife's car and I personally drive a GMC and have had a much better experience with service claims on my vehicle. I highly recommend looking elsewhere for your next car purchase as I can assure you this is the last Honda we will ever own and the last car I will ever purchase from the Autonation dealership chain. ***Update 12/03/2018*** Per the request, I reached out the the GM, after speaking to reception and being taken through the first two people in charge I finally spoke with the third in-charge who informed me that they could not help me until the General Manager is back in the office on Friday (12/07/2018) and that they would give me a call. I provided all my contact details so I am eagerly awaiting the call. I look forward to updating this post based on the outcome of our conversation!

I had an absolutely wonderful experience at AutoNation Honda. Sam our sales person and Alex one of the sales managers were fantastic. I live in Florida so I didn't want to spend a whole lot of time haggling and negotiating at the dealership. We did a lot of the dealing via email and phone calls, and I drove in to the dealership to sign the paper work and I was on my way with my new vehicle. The best and easiest vehicle purchase I have ever made.

Appreciate Mark Hochecker's professionalism and superior customer service. Would definitely work with him again to purchase a vehicle.

Brian was courteous, reassuring and HELPFUL!

Absolutely love the experience that I had! Everyone was so nice and helpful! So glad I choose AutoNation Honda to do business with!

Mrs. Elisabeth is very helpful and pleasure to work with

I had an absolutely wonderful experience at AutoNation Honda. Sam our sales person and Alex one of the sales managers were fantastic. I live in Florida so I didn't want to spend a whole lot of time haggling and negotiating at the dealership. We did a lot of the dealing via email and phone calls, and I drove in to the dealership to sign the paper work and I was on my way with my new vehicle. The best and easiest vehicle purchase I have ever made.

Went in to have oil changed, and service was fast ,came home, and 3 hrs later, Nelson Bryant called and made me an offer on a new Accord that I couldn’t refuse! So goodby 2017, hello 2018! Wow what a difference in features. This car practically drives itself! So impressed! Happy birthday and Merry Christmas to me!

Our family has bought three Accords from Auto Nation Honda at Bel Air in the past two years. We have had excellent experiences every time, special thanks to Phillip, John, and Brian.

Didn't think I'd have the time to purchase a pickup, but then there was Cedrick Newkirk, Maher Bellallah, and the supporting staff at AutoNation Honda to deliver the good news. I purchased a 2016 Dodge Ram 1500 Big Horn with the Hemi 5.7!!! They treated me with respect and gave me the best advice. I'll be sure to drop by in January to make another purchase. Thank you all!!!

AutoNation Honda!!! Treats Me like Family💖. Just fine every time!!!

Very friendly staff, of course they do want to sell you a vehicle, up-to-date facility very nice

Edmund's went out of the way to make sure our honda pilot got the service it needs. Also he made me aware of services that need to happen in the near future. I will be coming to get back to get the additional services

I leased a white Honda CRV. It is very Pretty and drives so good. It has all the latest equipment, I'm looking forward to learning all that I do have.

Excellent, friendly service...thank you! One note: I pulled up expecting carside service before realizing I needed to walk in to check in...a sign would be helpful (an older gentleman honked before realizing he had to wak in).

Awesome people to deal with I had a great experience

Entire staff helpful and awesome from start to finish!

The whole process of getting my new car was one of the most pleasurable experiences I’ve had while buying a car. From first getting to the dealership to driving off the lot in my new car, it was like myself and every employee I came across were old friends. Not once during the buying process did I feel pressured or like I was being taken advantage of. You can’t ask for a better group of people to go to when searching for your next car. Michelle and Robert always replied to my emails and calls as soon as they possibly could and never left me wondering if they were ignoring me. Good job guys, keep up the great work! 10/10 would recommend!

Great

Great customer service. Enjoyable experience.

Great experience. Everyone kept me informed. The work took twice as long as expected, nearly four hours. I was surprised and delighted that a reduction in my bill was offered without my asking because of the unexpected delay.

It was not good they kept trying to tell us that they could not fix the part on a car that we had to get it fixed because the insurance didn't cover Parts on a cart cover Parts on the engine when we got the car we paid extra to have insurance on it to cover all of that so there's a loophole through all of it you wearing it only covers the engine if necessary

My experience was fantastic! Sam in sales made my decision easy in purchasing my car. John in finance made sure I had an understanding of what I need. Stuart consistently checked in with me throughout my process. All were very helpful and considerate! I would definitely recommend going to Autonation Honda at Bel Air Mall for your next vehicle purchase!

We had a wonderful experience. Highly recommend AutoNation and Nelson! He has helped up twice in the past few months. We will buy our next vehicle from this dealership. Thank you for making our purchases seamless.

Purchased a Certified Preowned 2018 Accord, was a seamless experience on a beautiful car. Had one cosmetic blemish they even fixed for no charge.

Service was great! And I love my Honda Accord

Fast courteous service

I have a Honda 2014 CR-V purchased from AutoNation Honda new back in 2014. Never had a problem with this car, which is our only vehicle at this time. We take it to AutoNation for oil change, tire rotation, fluid level top offs and other things considered appropriate for routine upkeep. We have an extended warranty. This time I went on a Friday, got there about 9:30am. Estimated time to complete the tire rotation, oil change, routine servicing of systems, including transmission and brake checks, was about two hours. I decided to wait for the car. I connected my tablet to their WiFi , grabbed a bag of popcorn, and settled into a chair to read and play MahJong. Before I knew it, the service attendant was telling me they were towel drying my car and it would be ready in about 10 minutes. No unexpected problems turned up--the up side of regular maintenance. My CR-V shined like a new car....all the leaves and grime from parking in the shade this summer were gone from the body front and back, as was the dirt on the floor mats. What a relief that I did not have to wash it myself! I am still pleased today--- I know the car is ready for a road trip, with all systems GO. I made an appointment for February, next service date. I will be back. AutoNation has always treated me right.

Brian provides the best service, bar none. He ensures everything is in good working order. I have no second thought about his assessment of the condition of my vehicle per Brian's advice. Service is why my son purchased a new vehicle from you within the last 60 days. I don't hesitate to make referrals to you whenever possible, all because of Brian. Howard and Naomi Porter

Thanks to Mr. Brian Jackson of I-65 service road Auto Nation of Mobile, Al for his fine quality service.

Lost the tags on my trade-in, no orientation on the functions of the new car, lack of their knowledge of the Navi system.

They are professional. I didn’t do much study about the next purchase before I went for test drive. They gave good/honest offers. You might be able to find better offers with more efforts, but there is not much space left (in my opinion).

This was best experience I have ever encountered when purchasing a vehicle. Jon was there to answer all of my questions and concerns. He even surprised me with a black Honda Civic instead of the white one. He was very friendly and knowledgeable. I really enjoy my experience with Autonation-Honda. I would recommend anyone who is looking to purchase a vehicle to go and see him!!

Good professional internet sales service. At the dealership, excellent service and attention to my requirements. Would use these folks again

Great experience. Easy to work with. We also purchased another car for our daughter two days later and it was a totally different experience that I never want to go through again. If only she had liked the Hondas.

I have always gotten great service from the team at Autonation. This time was no different. Ms India took great care of me and my car. I was in and out quickly. I would recommend Autonation Honda of Mobile to anyone. I look forward to my next visit.

Customer service department is efficient and helpful.

Horrible service department and the staff has bad attitudes. I got an oil change here and found out afterwards that I had an AC Delco oil filter on my CRV. Either they don't use Honda parts, they didn't change my oil filter, or they didn't do the oil change at all. Whatever the reason, don't trust this place with your Honda. It's not worth the risk.

Service done in a timely matter. Thanks Brian Jackson

Servicing my 2017 Honda Sport SE, friendly and courteous staff. Wonderful experience!

Love love love the staff!!!!!

Great service. Really good people always trying to meet all your needs

Service was relatively fast and employees were friendly.

Not to military service members. Financing lied to me when I asked about their policy on shipping cars overseas on military orders. Do NOT finance the vehicle with them. They have higher interest and they don’t support servicemen. I ended refinancing the car and paying more $ to the DMV to change the title to my new lien holder. Use a bank that supports military members. The NFCU helped me with the authorization letter to send my car overseas and lowered my interest.

Excellent Service!

The entire buying process was Amazing!!! The sales person Lee Thomas was friendly, knowledgeable, helpful and professional. The Finance Manager and the General Manager both were Great. This was the best car buying experience that I have ever encountered. I truly recommend AutoNation Honda. Thank You for a very memorable experience. Outstanding

Elizabeth in the service department was very nice, polite and kept me informed on repairs needed on my Honda Accord. Thank you for good service

While purchasing our new vehicle on a Saturday, the sales staff remained professional and cordial the entire time. We left a bag in the trade-in vehicle, on a Sunday we drove by to see if in fact it was still there. The staff was able to retrieve the bag and we recovered my wife's $400 bracelet she received on her birthday the night prior. Our salesman, Micah was very attentive and respectful - Thanks for the nice new ride. Larry & Lanea Williams.

Great service

I would like to say thank you to the sales team at Autonation Honda. I just purchased a beautiful Honda CRV. This sales team went above and beyond to earn my business. Ask for Micah from Grand Bay. He will fix you up

Unlike other Honda dealers in the area I visited I was treated with respect and not closed on like a cheap used car lot. They were patient with me while my daughter decided exactly what car and color she wanted and in addition gave me the best price of any dealership I visited. After the sale Phillip spent time with my daughter making sure she knew everything she needed to know about the vehicle. In addition, Phillip gave her his private cell number if she ever had a question. I would highly recommend AutoNation Honda if you are considering purchasing a vehicle. Ted Donley

two brand new cars there in 3 years pretty good

The service has been excellent, and staff keep the customers appraised of all issues

Horrible customer service.

Friendly service in a timely manner!

I took my car in for a checkup 3 weeks ago. They said I needed new spark plugs. so I agreed with it. And let them install them. Last few days my car has been having problems. I took it to the main dealership and they said my car had some damage because of bad spark plugs were installed. Has to pay alot to fix the screwup they did. NEVER GOING BACK

The service department is very easy to deal with and helpful in answering questions.

All aspects of service appointment were satisfactory. Scheduling the appointment, reception up one arriving, clean waiting area, timely service, and explanation of work done to the Accord.

The manager and salesman were helpful and professional and answered all of my questions. They did not pressure me or try to sell anything.

Totally dropped the ball on this last service. Still awaiting a phone call after two calls. I should not have to drive there to get an answer that can easily be answered via telephone. � Let me repost and give this emoji a smiling face. �

Service area was fantastic. The sales personnel I won't comment on. But, the wait area leaves much to be desired. I've made note of the waiting area on each follow up after my visit there. I guess they think having customers standing while waiting on their vehicle is no big deal. Update - 09/04/2018 - I see much more seating has been added since my last visit in January. That's very much appreciated. That said, it would have been nice if the service rep had notified me my car was ready to go. I had to go to service desk to ask about it.

I have been going to Autonation Honda since 2013. I like their service & love the Autonation custom care service team. As soon as up pull up they come running to serve you &always so helpful from being to end.

I usually speak with a lady named India. She is very sweet and professional. I have never had any complaints with the service and care I have received from Honda.

Have purchased multiple cars from here over the last decade or so. If you’re looking for a new car with no trade in to offer, you will not beat their out the door price. So simple - price + doc fees + tax = the price you’ll pay. No hassle and SUPER friendly!

Excellent customer service. I drove 60+ miles to buy here because the Honda dealer nearest me did not even respond to multiple emails. The staff is knowledgeable and friendly without being pushy. I didn't feel the slime oozing off of anyone as I did at another place in AL. Very appreciative and feel like I got a really great deal.

Everything was done without any hassle and everyone was very nice. They left my car clean and even checked a few other things. I was very pleased and would highly recommend them

I took my car in for a possible starter issue. The issue was confirmed quickly and my car was repaired in a timely manner. thank you!

Was the best new car purchase experience I have ever had, the salesman John Carraturo was no pressure just let the sale happen and the communication via email was a great experience.

If you expect service after the sale, don’t buy a car here. I bought a used car here in November, and regrettingly bought the extended warranty. I totaled the car in July, and have been attempting to cancel the warranty. I’ve called and left numerous voicemails for the finance manager. Not one time has he returned my call. I brought my new car in for warranty work recently. They did not fix the problem, and then called me and asked me to give them 5 stars on the survey for the work they did. This place is very unprofessional and you could not pay me to buy another car from them. They have no clue what customer service is.

Always a very pleasant experience

Very friendly and knowledgable staff. Booked my appointment online and was taken care of the next day. Thank you for taking care of me and my car.

If you want hassle free car buying than AutoNation Honda is the place to go.

Had a enjoyable experience at Honda Autonation as always. I bought my SUV there and have gone back for servicing every time its due for an oil change. I have also used the shuttle and experience was great as well.

Really enjoyed my experience with AutoNation Honda at Bell Air Mall... will be back to have my Honda serviced...Ambree and the rest of the ladies were exceptional!

Great experience. They did not try to sell me something I didn’t need. Showed me exactly what I wanted and made the sales experience quick.

Great buying experience. Highly recommend Autonation Honda

Brian in the Service Dept is Excellant, very professional and tends to your service needs highly recommend him ! And Michelle in Sales is the Bet , this is my third Honda purchased from her !

Had a great experience! Went in and Michelle Dauzat was awesome! She was getting ready to get off work but she stayed and was patient in letting me pick the right car with pressure. I love my new car. Go see Michelle!

Friendly people and good service!

Great experience

From the Salesman Ron to the Business Manager Ovis, we had great service and a easy transaction in purchasing a new car. My email inquiring about a vehicle was returned in less than 12 hours but it also contained a discounted price on the vehicle I wanted. The discount was twice what was offered at another Honda Dealer. We could not be happier with our purchase experience.

They’ve always treated me well here in Mobile. I am on my 4th car with them.

If I could give negative stars for my review and experience with AutoNation Honda at Bel Air Mall, I would. For starters, don’t allow your salespersons to give buyers a quoted finance rate and claim it was a mistake! After multiple days of negotiations and the night before the transaction is due to be completed, do not inform the buyer that the finance rate is not 1.9%, but actually 3.99%, because the 1.9% “cannot be applied to the vehicle model” that the salesperson KNEW I was interested in. I will NEVER EVER recommend AutoNation Honda at Bel Air Mall to anyone I know. “Mistake” or not, not a single apology was ever given for the inconveniences that ensued, only excuses for the “mistake”. As a buyer, I feel completely misled. This is not how business should be ever be conducted. If you want honest sales, don’t work with Ron Getto. His manager, Joshua Maloney didn’t do anything to expiate the mistake either....mentioning Ron’s status with the company doesn’t count, nor does mentioning how good of a price we were able to negotiate...

Always a pleasure

$125.00 for a replacement valet key. Bought my Pilot here. Will not be going back. I understand everyone has to make a living but that is simply theft.

Ask for George Bethune

Mr. Brian Jackson provided friendly and welcoming service. Also work service was faster than expected.

Wonderful experience dealing with Michelle for the new Odyssey. She did an outstanding job making sure that we were pleased with the transaction. She is a valuable asset to your organization.

I’ve owned several Honda’s and have loved everyone of them. All service has been done by them and has been done in a timely and efficient manner. Highly recommend this company!’

Sold us a lemon! The salesperson was nice. Bought a used car for our daughter. Drove it off the lot and in less than 6 months it needed almost $5,000 in repairs. Autonation responded with "sorry" after multiple attempts to reach them. I realize that you never know what you will get with a used car but lesson learned. We will never buy a car from them again and we recommend that you avoid this dealership. Go across the bay to Eastern Shore Honda.

Worst dealer in Mobile. Worst business practices.

My experience with your service center good. The gentleman who provided courtesy transportation was very pleasant as well. Thanks again for Good Customer Service!!!

The best customer service rep Amber! We were treated so great we will be back guys!!!

Took crv. To get a transmission flush. Said it would take around 90 minutes took over 2 hrs gave me 15 0/0 off due to the delay. The flush took care of the slipping in the transmission friendly, courteous service. But didn't advise me I could purchase a warranty for the transmission after it was repaired.

Awesome customer service I experience yesterday. Thank you for taking care if my CRV.

The employees are friendly and helpful...my car was fixed in a timely manner and they always meet my expectations

The service department broke a piece on my battery cable then informed me that we had to have done it and called both my husband and myself liars to my face. Keep in mind my car was 2 years old!! They wanted at first to put a junkyard part on it because it would be less costly for them. In the meantime I was looking to trade for a new Odyssey, however, when the service department manager informed my husband they didn’t really want our business anymore we knew then it was time to look elsewhere. I purchased a new 2019 Odyssey from Gulfport and will never let AutoNation touch another vehicle I own again!!! They lost my business as well as my family’s.

Went to buy some steering fluid because Honda cars REQUIRE a proprietary formula to prevent brake-down of components. Took about 20 minutes worth of waiting in line & paperwork just to purchase one bottle. Seems like there's a lot of employees with nothing to do. Management should consider using some of them in a retail section to expedite sales of items required for regular maintenance.

I have been driving Hondas for 40+ years and had them serviced at Honda at Bel Air Mall dealership. Their work has always been great with no problems following. The people are efficient, courteous, meet all my needs, and work in emergency appointments. I recommend them highly. Will Wright

Professional Sales Staff and Management Team. We had a great experience!

Customer service much better than across the bay

Chad is knowledge and honest. Won't sweetheart anything just to have a sale. Thanks

Efficient and professional

Chad, our salesman, was very courteous. He made the experience so easy. Great customer service from beginning to end!

Service department was very helpful. Technician was especially attentive to making sure my car’s issues were corrected.

Was traveling back to Kansas City from the Gulf and had to make an emergency stop for the night in Mobile, after the engine light came on and the car was shuddering. Was able to schedule an appt for the next morning online and then change it twice because the tow truck was late. After a battery, spark plugs and pcm reset, we were back on the road by noon. Highly recommend.

Friendly reception. ..work completed when promised..time is important to us..we will be back.

Great dealership! I'm a proud owner of a new Honda civic. The only thing I wish could of been better was the trade in value of my old car but besides that it was a great car buying experience. Worked with Alex Iskandar. Thanks

Took longer than expected for an oil change. Was kept up to date on everything while waiting.

I scheduled service ahead and was impressed with the timely manner in which they completed my service. When I returned to pickup my vehicle, the service writer noticed that one of the tasks had not been performed. But, they made it right immediately. I only had to wait a few minutes and they discounted my bill for the delay. Even with the minor inconvenience, they made sure I left pleased.

Great, no-pressure car-buying experience. Nelson listened to us and did not give a standard sales pitch. We ended up getting a great deal as well as the pleasant experience.

It was pretty seamless beginning to end. We even had a couple laughs along the way.

The service was nice as always and the lady that was helping me did an amazing job!

Very helpful and friendly folks.

If all that you are looking for is low $. This is your place. But it comes with a hidden cost. The sales person and manager doesn't have the ability to listen. Not even if you make request in writing. If you are financing through your own bank they will make it difficult, no help in getting a buyer's order. Many trips must be made. Then you end up getting their financial guy to step in to get you a simple piece of paper work. And from past experience, forget the shop around back, go across the bay. You will have a better day. Good luck. G Jones

I always get my Honda serviced here! Fast and friendly service!

It was a very easy experience buying a car from AutoNation Honda. I love my new Pilot. My salesman was easy to work with.

Always have a good experience at Honda.

Great service. Great cars. Let the pros handle your service needs with genuine parts. My oil change and tire rotate took 60 minutes. Thanks!

Brian Jackson is very professional and informative.

Gave me best price for Honda's CRV from 3 dealerships.

Great experience. Awesome staff

Service was comprehensive for oil and filter. Nice they check everything over! Service is a little slow and parts were overpriced.

I just bought my second vehicle from salesman, Nelson Bryant. The first was a Acura and the second a CR-V. Nelson was fabulous! He was not pushy and listened to what I wanted and needed. With 3 in college, I need good, reliable vehicles to keep everyone on the road in safe, affordable rides. Nelson hunted for my wish list and would email me with what he found. I couldn't be more pleased. Even my mechanic was impressed with the vehicles and the price I was offered.

Cedric made my car buying experience stress free and fun, even gave me a cupcake � From start to finish Cedric made sure to take care of me and get me in the car I wanted. Thank you! Already recommending Cedric and Auto Nation to all of my friends!

Called for a small recall to be handled. India exceeded my expectations. Very professional place. Would highly recommend.

Good service, detailed overview of service performed and in a timely manner

I could go on a tangent about the dishonesty shown to me here but I won't give them the satisfaction.

I have been going to Honda for nearly 12 years now. I recently set up an appointment to get my hatch repaired that was leaking. This was after bringing it in and they preformed the waste test and found nothing wrong. I had to wait until the water was in the hatch and video the water pouring out to show them the was in fact something wrong. They had to order the parts to come the next day. I confirmed with them to make sure I would be able to make it to work at 11am if I brought it back first thing at 730am. When I brought it and waited no one said anything about running late. I asked about the progress at 10am and the technician said 20-25 minutes max. So at 10:25 I ask to go ahead and start paying so I could be ready to go. She had to go get the paperwork which took a few minutes. Then as I began to pay, they said they were going to get my vehicle. I finally got my vehicle at 10:58. I was late for work for my job I just started in April due to my previous place of employment of 20 years closing. I am not one to be late for work. Now I have a mark on my record of being tardy within the first 2 months of employment. I would not have taken it that day if I would've known. I told them I would hold off on bringing it in but they told me I would be able to make it to work on time. I find this unexceptable! If the technician would have found the leak the first time without video proof, this would not have happened. I told him along with my husband telling him exactly where the leak was coming from. We told him it was coming from the hatch. When I brought it back with the video, he said, "Oh, it's coming from the hatch!" I will most likely find somewhere else to bring my business.

I had a great experience buying a car from AutoNation. The salespeople were awesome, the management and the facility are awesome. The Honda cars are awesome, everything is straight aces. However, AutoNation went from 5 stars to 4 stars because they sold me GAP coverage provided by Safe-Guard Products International, LLC If you buy GAP coverage provided by Safe-Guard Products International, LLC and you total your vehicle, there is a high chance that you will not be taken care of. I totaled my Honda on March 09, 2018. Safe-guard Products is purposely procrastinating settling the claim. They have had all required documents since April 2018.. According to the website portal all of the required documents have been received and accepted and there are no notes on the account. So i call them on May 25, 2018 to find out why the loan on the car still hasn't been settled. They explain they have an illegible document. I sent the document in question six weeks ago,..on April 10, 2018, They didn't communicate to me or place a note on the portal explaining any issue with any documents. I had to call them to find out the problem. There is tiny fine print in the GAP contract that says if they do not have all documents within 90 days of loss they will not be liable for the claim. It is as if they are purposely trying to deceive me into believing all documents are good until the time that it will be impossible for me to make the 90 day deadline so they can reject the claim. In the meantime I am still making payments on this car. I am not happy about this at all. Safe-Guard Products International, LLC is single-handedly ruining AutoNation's chance to sell me another Honda.. which is a tragedy. I would absolutely buy another Honda from AutoNation if I knew i never had to deal with Safe-Guard Products International, LLC again. . AutoNation gets 4 stars. Safe-Guard Products International, LLC gets zero stars, for an average review of 2 stars. I would recommend the dealership, , but would not recommend this situation to friends and family.

I’ve been going to Honda for service on my vehicle for years. It disappointed me today. My warranty car battery die on me while I was out of state on military duty. I wasn’t around a Honda deal to get a exchange battery. Had to buy a new battery. Brought the battery to Honda today when I got back in town and was told that they only give me another battery and not credit for the default battery. It a shame that Honda do not stand by their battery product.

Mr Keith is great! I absolutely love my new Civic! �

Michelle and Josh are amazing! First class customer service!!!! Will be back!

We were on a trip from Mo. to gulf coast when a warning light came on. It was a Saturday at 2 pm and every repair place was closed. I called automation and they agreed to look at our honda Oddessey when we got there. We arrived they took us right in and started work. In about 1.5 hours we were on our way! The office girls were phenomenal and extra kudos and thanks to Byron who stayed late to work on my van!! I would recommend them to everyone!! Thank you for saving our vacation!

They never estimate on the right waiting time...always over promising. If they're just honest with the wait times then I think people will appreciate it a lot more.

The sale's representative was great, did try to push me into a purchase, allowed me and Regina time to make up our own minds. they worked with us and we got the car we wanted, not what they wanted us to have. thank you Autonation.

My Service Advisor Was Brian Jackson, My Overall Service Was Fantastic & It Didn’t Take Long At All Despite Being Very Busy I Will Definitely Go Back For More Service.

Salesman was knowledgeable, professional and low-key (which I greatly appreciated). The product speaks for itself - highly rated both for reliability and cutting-edge technology. The purchasing process was quick and efficient. Overall, I had a very positive experience. This is the 6th Honda my family has purchased from this dealership (including the previous owner) since 2001.

We were in a hurry to purchase, license, register, and finally deliver a vehicle to our son in Houston, TX three days later. This was on a Saturday and we checked out several vehicles online. Being relatively new to the area, we decided to check out AutoNation. We're huge fans of Honda and Acura due to their extreme dependability and that was a prime consideration since our son was working at a summer internship so far away. When we arrived on the lot, we were promptly greeted by Phillip Breitweiser. We explained our situation, and told him about the two vehicles we were potentially interested in. Both vehicles had just been brought in and had not yet been detailed, but he took us back to the service area where we picked up and test drove both. Phillip was obviously well informed and provided us with answers to all the questions we had. We eventually decided to purchase a 2007 Honda CRV. As mentioned before, the vehicle had not yet been serviced or detailed, but the service manager, Stuart Cheyette, promised that they would have the vehicle ready for us to pick up on Monday. He held true to that promise and we were able to deliver it to our son the following day. Kudos to the staff at AutoNation for bending over backwards to provide us with exceptional sales and service in such a relatively short period of time. When I need another vehicle, this will be my first, and probably my last stop!

While I did not get the car that I originally came to purchase, they found me one that was actually lower mileage for the same price. Same year model. I love my 09 Accord and am glad to have found it. They also worked on me with my low credit score to get me the best deal they could. 2 thumbs up.

I have been wanting to trade my car for a little over a year and was torn between the CRV, Rougue and Rav 4. Every time I would look at the CRV, I was just drawn to it. So finally my husband spoke with Joshua Maloney and his team and we got the ball rolling. I’m so sorry, I’m bad with names but all thread gentleman who came to our rescue to get the color I wanted and to satisfy all my needs was perfect! I am absolutely loving my new CRV.

They made buying my first car really easy!! Great customer service and they went above and beyond to get me the car I want!!! Couldn’t have picked a better place!!!! Thank you all so much!!! Mr. George and Mr. John are outstanding at what they do!!!

I am very pleased with their service! It's always quick and I'm always in and out!

I looked at ads for several weeks hoping to find a used SUV with third row seat for a decent price. I've always had the mindset that you couldn't get a good deal on a used car from a dealer, so I always but from individuals. AutoNation Honda had a better deal than any private party, and the vehicle was only one year old with very low mileage. Next closest deal was 5 years older with 10k more miles. This had to be one of those "once in a lifetime" finds. The sales group was very courteous and accommodating, even when my bank and insurance company had multiple errors which caused several delays in getting a check available. I'll definitely be back when I start looking for another vehicle.

Had a wonder experience! They stayed true to their word to make the deal!

Very nice there. Treated well.

I bought a 2018 Honda EXL 2.0T from AutoNation thru the Costco auto purchase program and it was a great experience. I went to the Costco website and put in the car I was looking for and it steered me to the AutoNation. My wife and I were having dinner about 15 minutes after I filled out the website info and the salesman called me on my cell phone. After we ate we drove over and looked at the cars. Ron Getto was an excellent sales person and he did everything perfectly and made the buying decision very easy. I highly recommend AutoNation and Ron Getto!!

Terrible service advisers!!!!!!!!!

I do NOT recommend! Unethical dealership, sold me a "brand new" vehicle with pages of problems and all I get is the run around because they "dont know how to fix them" but refuse to stand behind the vehicle I purchased. Buyers beware! I will not ever be doing business with Auto Nation Honda ever again!

They helped me with my flat tire twice. It took a long time the first time, but the second time was very fast. The customer service was really great - very nice and eager to help!

Great experience. The dealing was smooth and very pleasant. Great folks to do business with. They worked really hard ensuring my satisfaction.

2015 Crosstour exceeds my expectations - sale was easy and I’m glad I made the trip

I dropped by to get a spare key and they immediately took my car and my key and drove me home. They called me in less than an hour, ready to pick me up and take me back to get my car! I truly feel appreciated at Autonation and love the service employees!

Love this place. More important I had a great dealer, Mr Herschell Brown. Down to earth man, which was in no rush. The dealership it's self has a little bit for everyone. But for me, what sold me. Was Mr Brown. It became clear rather quick he was military. And I always do my business with military when I can. Overall, give them a shot. And request Mr. Herschell Brown. HOOAH!

I would not recommend this dealer, they do not stand behind their products. They sold me a brand new vehicle with a page full of problems that they will not address.

The service was very good, I purchased a 2015 Honda Civic with less than 3,600 miles - I am very pleased. My salesman, Keith Gunter, was great and John in Finance was very pleasant to deal with.

Make sure you do not work with a sales man name Ron Getto. My husband ask if a warranty would be a part of our deal, for some reason that question set Mr. Getto OFF. He raised his voice and came close to my husband's face waving his hands saying "NO, no " that will not happen. There was not one reason for him to raise his voice or get close to my husband's face yelling. You treat other how you want to be treated. This is a your work place treat your customer with respect and respect will be given in return. Honda I'm not sure what kind of customer service training you are giving to your sales agent but Mr. Getto should not be dealing with the public with his temper and lack of customer service.

Make sure you do not work with a sales man name Ron Getto. My husband ask if a warranty would be a part of our deal, for some reason that question set Mr. Getto OFF. He raised his voice and came close to my husband's face waving his hands saying "NO, no " that will not happen. There was not one reason for him to raise his voice or get close to my husband's face yelling. You treat other how you want to be treated. This is a your work place treat your customer with respect and respect will be given in return. Honda I'm not sure what kind of customer service training you are giving to your sales agent but Mr. Getto should not dealing with the public with his temper and lack of customer service.

Everyone in the service department was extremely helpful.

I had a horrible experience at Honda Auto not and would not recommend them to anyone. T

Chad Kinney at AutoNation Honda made my first new car purchase a very pleasant one!! He helped me figure out a note I was comfortable with & got me approved even though my credit history is terrible. They have beautiful cars & trucks there & the people there were very accommodating. They have my business for years to come. I'm very happy with my choice to buy a car from here!!

My experience from start to finish was horrible my sales person was Nelson Bryant from the moment I walked up to him while he sat outside texting on his phone to ask him for help mind you I am there to spend my hard earn money he came across as I could care less if you buy anything .... fast forward I bought a used car and was told the oil n etc had been changed and that the radio knob would be replace only to be told I'd have to pay for the knob myself my husband check the oil stick n it was black it hasn't been changed. I WILL NEVER GO TO AUTO HONDA AGAIN.

LOVE the service department. They are always nice and very knowledgeable! Brian in the service department and Thelma the Customer Relations Manager are very helpful and answer my questions promptly. I never leave uncertain about anything. I highly recommend this location.

The absolute worst car dealership I have ever had the experience of purchasing a vehicle from. Purchase my first car in 2016 had great service purchased my second car in 2017 took a month to receive the car. The car that I finally did received had damage to the paint when taken back to the dealership to get the paint job corrected they could not fix it and cause an even bigger scratch in a totally different spot. Was then charged a late payment for the car I never received which cause damage to my credit. Was promised inside WeatherTech floor mats from the salesman never received. When an inquiry was made about the floor mats salesmen and manager repeatedly ignored messages. And finally today when an issue arose with a tire sensor I called the dealership only to be placed on hold until the service department closed. Will never purchase another car from mobile AutoNation Honda of Bel Air.

I was extremely impressed with the sales side of AutoNation Honda. Brandon Anderson and the financial team truly went above and beyond to get me into a new car, I never once felt overwhelmed or like I was being pressured to make a decision. Highly recommend them!

Got me in and out quickly for routine service.

I was extremely impressed with the sales side of AutoNation Honda. Brandon Anderson and the financial team truly went above and beyond to get me into a new car, I never once felt overwhelmed or like I was being pressured to make a decision. Highly recommend them!

Great car buying experience using internet sales.

Great experience as usual

Excellent car buying experience. Would definitely recommend this dealership and our salesman Chad was great!

I truly appreciate Mr. Ghetto for holding the car I had emailed him about until I got off work and was able to get there. He was honest and straight forward. The whole process was handled professionally and efficiently and I greatly appreciate their time and service.

After spending 3 days going to Car lot to car Lot We decided to go see what Auto Nation had in my daughter price range. Instead of putting her in a used car with an outrageous interest rate They was able to get her in a brand new Civic with a great rate for a first time buyer with no Credit. Thank you Brandon for all your help

I had a wonderful experience at Honda Bel Air Mall. Chad Kinney went out of his way to make sure I received the car and color of car I wanted.

It was a very good experience . The work was done in a timely matter. The employees were very nice. The price was higher than what I could have paid elsewhere .

Use the online credit app and they will email you back with their best price. Much easier than dealing with the lot as the salesman on the lot doesn't seem to be able to give you as much info and there really was no need for negotiations after the internet price. Very smooth process and good people to deal with.

This is my second vehicle with AutoNation and their outstanding service made me a repeat customer. My previous sales rep Joshua was promoted to sales manager so we worked with Chad. Chad met our needs and went out of his way to ensure he put us in the right 2018 Accord. The entire team was fast and professional just as the first experience. Go by and ask for Chad and let him work on getting the right car at the right price for you.

Just looking

No high pressure deal. Sam was very patient and helped us choose the vehicle that was best. This is our second purchase from Autonation.

I made an appointment for my service. When I arrived, I was promptly checked in by the service writer and my RidgeLine was immediately moved to the service bay. I had a recall on the air bag system and it was time for my normal oil change. I was in and out in a reasonable time, under 2 hours, and the staff kept me updated regarding the progress. I was very pleased with the service that I received.

We had a great experience purchasing our new Civic Hatchback. Fantastic car. We did our research. Mark Hochecker, Salesperson, was helpful and courteous. Price information was presented in a straightforward fashion. Purchasing process went quickly. Thank you to Honda for financing incentives. Over all, a 10 out of 10 experience. Recommend giving AutoNation Honda at Bel Air Mall a chance when looking to buy a Honda car.

great experience, great people and ambry leslie was very helpful

Orvis (?) messed up my financial paperwork. I've called the dealership several times and got in touch with other finance managers, but they said since it's not their mistake, I need to wait for Orvis to call me back. I've also emailed and called the general manager several times with NO contact back. After the poor sales experience, I'm not sure why I am so shocked that my financing paperwork is wrong. This has been going on for six weeks now. When is someone going to call or e-mail me back? ** Update: Orvis called me after this review and gave me a check to cover his mistake

Fantastic service and after spending a week looking for a vehicle I was pleasantly surprised to find that this particular Honda dealer didn't pressure me to buy or try trickery to sucker me into paying more for something I didn't want. Very happy with my purchase and their excellent service.

Everything was awesome. Service was fast and workers were very polite and friendly full of smiles. Will return back in future.

Recall repair on my daughter ‘s car was a success. Quickly waited upon on arrival & pick up. Elizabeth was very courteous.

Good price

I recently purchased a 2014 CR-V via the internet. It was a seemless transaction with no hassles and none of the playing games which sometimes occurs when negotiating. I am pleased with the experience and service I received. I would recommend this dealership!

Great service with clean a clean facility. I will be sending everyone to see George to buy a car from

Brianna was amazing!! This was my first time buying a new car by myself and she made the process easy and the experience was great!!

Service staff always go above and beyond, very professional.

They are great! Knowledgeable staff, very kind and honest. Loved my 2018 Accord Sport!

I would love to give five stars, but it took far to long to close the deal after we made our decision on which vehicle to purchase. It really should not take over three hours to accomplish. Customers should be able to walk out of the door in under an hour. Other than that, the prices on their used vehicles were fair (this is what we were shopping for) and they had warranties on them. We drove all the way over from Pensacola to get a vehicle from this Honda dealer because they had inspected each used vehicle and provided a warranty. The one in Pensacola did not even offer a 30 day warranty!

I've only ever bought used cars. I had my first new car buying experience at this location. Breyahnia was very nice and accommodating. She was very knowledgeable about the product. We were able to come to a deal in a timely manner with very little hassle. There was no bait and switch, or trickery, everyone was honest and professional. The sales manager was fast and efficient explaining all of the documents. This was probably the most stress free vehicle purchase I've ever experienced.

Bought a Honda CR-V and I'm loving it. My sales rep Brandon was awesome!!! Never has buying a car been this easy... Thanks Brandon.

My recent experience with AutoNation Honda at Bel Air Mall was excellent. Sales person Michelle Dauzat did a great job of matching my needs with the right car at the right price. I found AutoNation personnel to be professional, friendly and knowledgeable about their product.

My car's check engine light came on and I was able to schedule an appointment online with Autonation Honda that same day. The service was extremely friendly and they went out of their way to answer my questions and when I drove away, my car was like brand new. I will definitely be returning here in the future.

We received the best price we ever received for a vehicle. Customer friendly.

Great customer service ! I was in and out in 30 min and a great price

Always buy cars online and in writing and the deal went off perfectly.

Came in for airbag recall. Quick, professional, friendly service.

Fantastic service

They don't have the parts I need have to pay first for order the parts.

Mark my salesman did an excellent job going over my new truck. Lots of smart features I have never been exposed to from my other 12 year old Ridgeline. He even helped code the garage openers and set up my phone/car Bluetooth connection. Big help to see these features in real time. Truck drives great and mileage much better than previous truck. Averaged 23.5 miles per gallon on my first road trip to the Mississippi Delta! Thanks!!!

They sent the payoff for my trade to the wrong bank and I got a late notice from my bank.

Bought my Accord Coupe at AutoNation Honda in December and LOVE IT! Michelle was my sales person and she was phenomenal, I highly recommend her to everyone. We visited the Honda dealership in Daphne (5 minutes from our house) prior to driving to Mobile and the service in Mobile was a lot better. We felt welcomed and treated with respect!! Thanks AutoNation for a making the purchase of a new car a great experience!!

Purchased a new Civic. This is my second Civic. Great experience. Highly recommend AutoNation Honda!

I was in yesterday for a tune up for the miles I had. This cost was $325.00! I made an appointment and waited about 2 1/2 hours! At first they would come into waiting room offering drinks etc. It was freezing and a man finally ask them to turn it down. After a while no one came into the waiting room, so I got up and asked about my car. She came back after about 5 min. with my keys! So I guess my car was ready and was just sitting there! Everyone was friendly, but was not a very good experience!

Great dealership, great salesman! Philbert Martial ("Marshall") answered my email contact with a phone call within minutes and was a pleasure to meet and work with. He had the truck pulled up front, clean and ready to drive, when I got there. After a pleasant test drive, I bought the truck and the extended warranty. There was never any pressure. AutoNation Honda - Mobile... Easy folks to deal with! I'll be back :)

Had a really good experience. The service advisor was courteous, the waiting room was clean and comfortable, the coffee was hot and fresh(!) and the service on replacing the airbag inflators on my 2010 Honda CR-V was even quicker than estimated when I drove in. I bought the vehicle at this dealership in 2015 and have never had a moment's trouble with it, either!

I took my wife's 2013 odyssey in for a recall service and decided to let them do the oil change while it was in. My wife told me the car sounded different after the work so i checked under the hood to find that the air filter box cover was left open causing an intake noise while accelerating. While I was under the hood i checked to see if they topped off the windshield wiper fluid and it was full but it was clear so i stuck my finger in to check and it was filled with water (no soap). When i dropped the car off i requested a price on getting another key fob made, i forgot to ask about it when they called to let me know the car was ready and they never mentioned it.

Super friendly staff. Courteous & explained work summary fully

I bought my car a year ago and now I can’t renew my tag because they won’t send the title to the bank who gave me a loan. The bank and I have both been calling for over 6 months and they still haven’t done it.

Had my car serviced yesterday and was very pleased with the service and the service representative. I think her name was Tia.

Amazing. Made it simple and easy to get my car.

The service department did an fantastic job on my 2010 CRV. It runs like a top. Thank you so much. I have brought my car here for service since I bought it new and I have never been disappointed. The service advisors are very knowledgeable and always smiling. Thank you Autonation Honda

Okay..I know I don't know car lingo..and what info you need immediately. .but I do deserve a phone call when the part for my air bag comes in...I shouldn't be the one following up....2xs..and to the condescending gentle man I spoke to...There was no call to treat me like I was an empty headed woman that you were barely able to speak civilly too... I didn't drop the ball here..twice

Best experience ever in buying a used car. Sales personnel were helpful, not pushy. Love my 2015 Honda Accord!!

The service in itself was fine. The issue I had was having to return to the service department on a different day because the online hours that’s listed on their website are not consistent with their actual hours. I drove from Mississippi and made it to the service department around 5:57pm, they were closing. Online it has a closing time of 8:00 so I thought I had plenty of time but not so.

All the Ladies i spoke to in the service department were great along with the service guys. Cedric Newkirk will be the first person i look for when i go back to buy....

Great and outstanding service performed by Lee Thomas, he got me the best deal and he was always very helpful. I will send many customers and also come back in the future.

Routine oil change and service. No problems. Serviced on 9/21/17,

George Bethune and Lee Thomas went out of their way to help me get the Honda I wanted. The sale process went smoothly and I had my car when promised.

Do not buy from auto nation honda of mobile.they do not stand behind your warranty!!!!!!!!!!!!!!!!!! More info to follow.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I'm very pleased with the service. Got everything I needed and put on same day service.

Couldn't be happier with my exceptional customer service experience!

Recently bought a 2017 Honda Accord and 2018 Ridgeline and both about the smoothest auto buying experiences I have ever done. Nelson Bryant was our sales person and was fantastic in helping us with our purchases and I highly recommend using him and autonation for your Honda purchase. hard to believe some of the negative comments but will post if I do?

I enjoyed the sales rep and so far the car but I didn't realized when I bought it it doesn't have floor mats and the keys are messed up!! I asked for a replacement key but he said "it's as is" I have a friend who use to work for Honda and told me they lied and said I could have received a new one!! And also I asked for the car to be wiped down and it wasn't done!! It was dusty and dried liquid was on the door!! But overall it wasn't too bad with the deal!! I just wished I would have got what I have asked for!! I figured it was simple!!

I got the best service tech in Mobile Elizabeth Marshall she is sweet beautiful and nice with a lot respect for her customer's time and she ensures you get the value for your dollars. I purchased my 2008 Honda there and she has been my Service Tech since and I will keep on coming back.

Very friendly and explained details of service.

The Sales personnel and Management at this dealership is outstanding. Very helpful and made the purchasing process very easy. Would highly recommend to my family and friends.

I am surprised by all the negative reviews posted below!!!! I purchased a new 2013 Honda Accord from a dealership in another state. Other than on one service visit to a different dealership, Autonation Honda at Bel Air Mall in Mobile has performed all my service. I have found the Service department at this dealership to be EXCELLENT. Most recently Ambree Leslie was my service advisior. After getting my oil changed and while paying for my service visit mentioned to Ambree that I had an issue involving safety that had happened recently. Specifically while driving down I-65 at the speed limit, the driver's side sun visor while not in use made a popping sound as though a spring inside of it had broken and the sun visor flopped down obstructing my view of the windshield momentarily. Since the car was out of warranty I called Honda Corporation Customer Service (not the AutoNation Honda Bel Air Dealership) and after talking to several levels of authority was advised By LUIS that HONDA CORPORATION was not going to do anything about it and I would have to take care of it by myself if I wanted it fixed.. IF ONE DOES A GOOGLE SEARCH, HONDA HAS HAD AN ONGOING PROBLEM WITH THIS VERY SITUATION ON THEIR HONDA CIVIC MODELS FOR YEARS AND TO AVOID A CLASS ACTION LAWSUIT, EXTENDED THE WARRANTY ON CIVIC MODELS BUT NOT THE OTHER MODELS. I mentioned my dissatisfaction with HONDA Corporation Corporate Customer Service and she immediately went to Mr Ernie Deview, Service Manager at AutoNation Bel Air and made him aware of my concern and Mr Deview immediately advised me that If I would give him a chance to resolve the issue he would. A replacement Driver's Side Sun Visor was ordered and delivered OVERNIGHT and early the next morning I received a telephone from Ambree to come in at my convenience and they would change it out. They did that very day. The initial purpose of that visit to the dealership was to get my oil changed. They changed out my Sun Visor simply because of my concern about the treatment I had received from Honda Corporate Customer Service and to have me a happy customer and to continue using them for all my Honda Accord's service needs. Needless to say I will continue using the Service Department at AutoNation Honda at Bel Air because of the excellent treatment I have always received from Ambree as well as the other Service Advisors and Mr Ernie Deview on prior visits to that dealership since owning my 2013 Honda 2013 Accord.

Very helpful time was a small problem. Would use again

NEVER go here!!!! We agreed to car price on Monday but they had it at GM to fix something to do with breaking system so we could not bring home. They even called Tuesday night at 10:30 to confirm we were coming Wednesday morning and confirmed price again.. When I pointed out price have increased by $2,000 on their website, I was told "Not to worry, we had a deal at old price". When we got there price was the $2,000 higher. Manager had raised price to cover repairs. But the most underhandedness thing was they actually put higher price on paperwork without pointing it out. Just handed me paperwork and pen to sign.When I caught price they then told me we "Really did not have a deal Monday or the night before on the phone because nothing had been signed" EVEN the interest rate was almost double. Was told that the "TRUE" rate would be done after I signed. No management EVER came out to explain.Said sales manager was off that day. So there is not assistant manager? Why be open if nobody has authority to make deals.They cowardly left salesman to run interference. I left with some extremely upset ladies. Now they just called to say they would eat cost and we could have for agreed price. Too late, we bought car at another dealer. Our two current Fords, Expedition and Focus, came new from Autonation Ford and we have been happy especially with Larry in service department. He is great! Just can never buy another vehicle from AutoNation corporation as a whole. Lot of great people work there, like Larry, but in our opinion it was just an attempt at bait and switch. They may have thought we wanted car so bad we would pay more than KBB/NADA price .

Outstanding job in customer service. They went above and beyond to fix a problem I had.

Purchased a "certified" use car from honda and will never recommend anyone else do so. Not even 30 days into the car had problems not to mention the fact that there techs obviously know nothing about cars cause they managed to put a washer fluid cap on the brake fluid reservoir container. Let alone not even complete a good inspection. Then refused to make any corrections or repairs to the vehicle. Had me take the car to another dealership just for them to tell me my warranty that I purchased covers none of my problems from honda then having to pay 125 dollars to pick my car up and they still giving me the run around and still haven't even gotten the extra key I was promised. Nothing was good about the experience at all and I wouldn't want anyone else to deal with it. Want be getting anymore of my business!!!

I had such an amazing experience! I can not prepared at all! But Kevin went out of his way for me to leave in my new Honda Civic!

The entire crew there is fantastic. Michelle set me up with a perfect car. Love, love, love my Fit!

Wow! I'm blown away by all the negative reviews. We have purchased 2 Honda Civics and have had multiple family members purchase also. Never an issue with the sales team or the service department. My most recent experience with the service department was excellent. Ernie went above and beyond to help us with our vehicle's issue. Repair was made in a timely manner. NO COMPLAINTS, just high praise and a lot of gratitude. Thanks again, AutoNation!

You started out with 5 stars Autonation, until the sunroof exploded. BUT that's not even why you lost your stars. You began loosing stars after we left our car with you for repair. While in your possesion, you decided our car would be safe in an open ended building approximately 500 yards away from the main dealerships building. Without a sunroof in it, it's UNABLE TO BE LOCKED. The building you put it in, has no doors, has no lighting, and no security cameras on it. You put it there on Thursday and called us on Monday to tell us our car had been broken in to, not knowing when or how this happened. Someone had tried(but failed) to break the drivers window and in doing so,they damaged the glass,the trim ,and damaged the door. Then they proceeded to the back where they did succeed in breaking the back side glass. They must have realized that the car was left unlocked because there's no way to reach a door handle from that window but they dI'd get inside of the car. AFTER we arrived and we're able to see the car, we discovered that the battery was also disconnected(I still don't know why). It wasn't towed there so there's no reason for this. WE PAID YOU $37,000 for this car only for you to allow this to happen to it by being negligent and not locking it up in a safe place. This is why you lost 5 stars. The only reason you got 1 back, is because you have to give one to be able to post a review.

My friends mom just got a brand new Honda CR-V from here and from the start has had problems with them. Her sunroof busted and they were gonna replace the faulty glass, well they leave her car in a place that wasn't locked so someone tried to break into it and now Honda autonation won't give her a new car and wants to just replace the broken glass. Which is totally unfair she hasn't even registered the car yet and they won't replace it.

They are irresponsible! They left my brand new car in an open, no doors, no security cameras, shed! I was driving down the interstate after onmy owing it 1 1/2 weeks, hadn't even reg it yet, the sunroof burst! I could have died, it sounded like gunfire. I was so scared. I took it to them so they could fix it because they said it must have been a manufacturer defect in the glass. That's when they put it in the shed and in this shed someone came along busted the back window out tried to bust the front window out, messed up the door. I was livid! I feel they should have replaced it with a new car. Why should I have repaired car bc of THEIR NEGLIGENCE! Go to my page and view the video, feel free to share it! Small edit but a big deal, The GM NOR THE SERVICE MANAGER APOLOGIZED TO ME OR MY HUSBAND! An apology goes a long way, it just shows ya'll could care less about what ya'll let happen to my new car!!!

We have had a great experience at this dealership. We just purchased a Honda CRV and Markeith was great. He showed us different options bit never tried to ram the car down our throats. Everyone was kind and worked with our unique situation. So far very pleased. Thank you, Markeith and staff.

This by far was the best car buying experience we have had. We contacted/visited several Honda dealers in the Mobile/Eastern Shore area. AutoNation was the last one we contacted. We called and spoke with Ron Getto. He gave us a quote on the new car (2017 CRV) and emailed us a link to get a quote on our trade-in. Once we had our trade in quote, he emailed us an out the door quote. We were hesitant to think that this quote would stick given the trade in quote was sight unseen. However, when we got to the dealership they not only honored the emailed out the door quote, but Ron was able to get us an additional $500 for our trade-in! Needless to say, we could not be more pleased. Ron was professional and true to his word. The entire process from start to finish was a pleasure. No haggling, no bait and switch tactics. I would highly recommend Ron Getto and AutoNation Honda Mobile to anyone in the market for a car. We ended up saving ~$6,000 on our new car (between new car qote and trade in value) vs Eatern Shore dealer. Same exact car, color etc. Can't say enough positive things about our experience! Thank you, Ron and AutoNation! BTW, I LOVE my new CRV!

Love the people at AutoNation !!!! Lee is the best salesman ever!! In love with my 2017 Honda Civic

I would like to thank sales and finance for a pleasant and facilitating purchase experience. They were informative, cooperative and thorough. A five star performance.

I purchased a 2012 Honda CRV in October 2016. I understand that I was getting a used car, however from everything I had been told, Honda's go forever - and this car was only 4 years old, so wasn't expecting any issues. ANY car should be fine after 4 years. This was my first car-buying experience. The staff was helpful and nice and the process for getting the car was fine; however, the car itself has been nothing but trouble and I have had enough. I have been to the service department 4 times since October with different problems each time. I will say, each time I came to the service center the staff was professional, however it has taken multiple attempts to get problems fixed. In a nutshell, I was sold a car with bald tires which almost ended in a wreck on the interstate (but thankfully traffic was light so when we hydroplaned, we didn't hit anybody); was quoted $800 for new tires through the dealership but was able to find them for $500 somewhere else; have had to have the bluetooth speaker replaced after coming in twice to have the problem addressed, then had to have the passenger speaker replaced after it spontaneously blew (when I don't listen to music very loudly...literally have no idea why the speaker blew), and am now having issues with another speaker; have had the rubber seal on the door fall off which led to rainwater getting into the car, have had the back windshield wiper come unscrewed and was not working correctly (that one was a simple fix, but still led to me having to bring the car in), and have had random plastic pieces on the trunk door literally fall off the car and have had to bring the car back in to have them replaced. After already having to visit the service department 4 times it the past 4 months, I am done with this car. The staff at the Honda dealership was great each time, however the car itself leaves much to be desired. I just bought a "new" car and am already looking to get a different one. Not a happy customer.

Amazing service! Ask for Sean Minto! Will always be a Honda customer!

The initial purchasing experience was fine. Follow up by the finance manager, sales manager, and general manager was poor to nonexistent. The finance manager (and title clerk) seemed to only follow up on items we needed taken care of when prompted by a phone call from me. Two emails to the sales manager went unanswered even though their website claims prompt follow up. A phone message left with the general manager also was never returned. I would not recommend this dealership to anyone. I give it one star because the salesman was friendly.

For Christmas my husband bought me a 2017 Honda Civic EX, at Auto Nation Honda. I love this car! Our salesman was Mark Hochecker. Mr. Hochecker was very helpful showing us the exact model we were looking for, and very knowledgeable about the features and functions of the car. Mr. Hochecker was not pushy like some salesmen have encountered. Ask for him if you go look around, he was really great to work with. If you are looking to buy a new car, check out the new civic, I think you will be impressed. We have purchased from this dealership 4 times now and the cars and service is great, don't forget to see Owais Siddiqui for an extended warranty!

Our experience with Keith yesterday was A.M.A.Z.I.N.G! He was patient, thorough, and professional. He showed us everything possible to make sure my son was happy with the choice he made. Keith's easy going personality was a plus also. He was just great all around to work with. We appreciated his help and dedication to finding us the right car. Keith, John Hinckle and Honda Nation are awesome!!!

This Honda dealership called a few days ago about the airbag recall and asked me to schedule an appointment. Tuesday at 9:00 am it is. Brought my car in this morning, India Leslie, the advisor told me that it's going to take 2 hours. Fine. Waited for 2 hours and asked her again, she said they working on it and it's gonna take another 1.5 hours. Fine. I stepped outside to call my husband to pick me up, and I saw my car outside the service area. Walked closer to make sure it was my car. And it was. So, I asked her ( India Leslie) if that's my car and why isn't it in the service area. She denied it and still saying they're working on it. But... if they 're working on it. What is it doing outside...?oh, they're doing the computerize system thing.( sound like a BS to me)and it takes 4 hours to install the new airbags. I told her I want my car keys back and I want to go now. So she called the manager and I talked to him and he admitted that they have not done a thing to my car and it's only going to take 30 minutes to do it. Waited 3 hours for 30 min job and been lied to. Way to go Honda Auto Nation!!

Brian Jackson went above and beyond to make sure my Accord was serviced correctly even though I did not purchase my vehicle from AutoNation! Thanks to his wonderful service I will use AutoNation again in the future!!!

Advisors were very nice. Service missed a few things on first visit.. I had to bring it back the next day. They then took $500 dollars from my checking account they were not entitled to.. Then told me they would 100% have it returned to me the next day.. 4 days later I actually got my funds back. Management couldn't have cared less and offered me nothing in the way of compensation for the short term loan they hooked me up with giving. ABYSMAL EXPERIENCE.. pay cash and only cash.

The only reason they received a 1 star is because there is nothing less . My experience this last time was horrible considering I've purchased two other vehicles here in the past . The staff was rude. I purchased the vehicle and was promised the tire light would be corrected as they thought there may be low air in one tire so the sales lady took the vehicle to service while I was completing paperwork . Upon completion of paperwork the sales lady informs me that the reason the tire is on is because the spare under the vehicle was never fixed from previous owner and it had a hole in it . I then asked for them to either patch the tire or replace it as the vehicle was for my sister whom has a 4 month old newborn . I was informed that if it couldn't be patched I was on my own and that they would not provide a new or used spare tire in the event she had a flat. I then presented my concern to the used car manager which cut me off over talked me and let me know that if the tire was not repairable he would no nothing on the matter . I went to service located behind to see the tire could be patched in which he was there and raised his voice in front of everyone in service. They found that the tire could not be patched and opted to replace with used tire . Which is all I was asking for but treated rudely in the process . Would not recommend this dealership to my worst enemy . Sincerely a repeated customer that will never deal with automation Honda again !

My fiancé and I purchased a 2016 Black Honda Fit from Josh this past Saturday. The customer service and hospitality we received was a relief after going to several other dealerships in town and being treated poorly. I will recommend all my friends purchase from this location and we will be back for our next vehicle purchase.

I shopped several dealerships over two months time for a small SUV. Lee Thomas listened to my requirements and met them in less time than any other. He is respectful, courteous and efficient. He made purchasing the Honda HRV a very pleasant experience. I will not hesitate to recommend Lee and Auto Nation Honda to anyone in the market for a vehicle. I do not expect to need another vehicle and time soon, but I will definitely buy from him again.

Had a great experience buying my FIRST Honda from Nelson Bryant at AutoNation Honda! He worked with me long distance, through lots of emails and stayed late to get me the best deal on my trade-in and purchase! Thanks for making it such a great experience!

Love the car! Philbert Martial was our salesman. He delivered an awesome buying experience. Sounds like a commercial, right. Well he was so professional and knowledgeable versus being pushy, we knew we were buying a Honda. We got more than expected in the features of our 2016 Honda Civic; and we stayed within budget. Thank You Mr. Martial

You guys do know today was a half staff today for the American flag. This in respect of the police officers who were killed today in Texas

I took my FIT in to Autonation today because of the air bag recall. I am sure this recall is causing a lot of disruption at dealers, so I was very impressed by the excellent customer service I received. I was in my rental car within a very short time and Hertz did a good job there. Kudos to Stuart Cheyette and the folks at Autonation. I have bought four cars from there over the years and I will return when I need to get another one.

We had a wonderful buying experience with Autonation. If you are in need of a car see Josh Maloney.

Go see Chris Conrey! He's truly awesome and great at what he does. It's been almost two months and I still feel the same way about the service that I received. Thanks again, Chris! I love my Accord.

After searching online, Autonation was the best choice. Professional and very friendly staff. Loving my new 2016 Honda Accord Sport. Highly recommended.

After searching online for close to a month and around 80 different dealerships in a 6 hour radius of my home, I finally made my purchase of a 2013 Honda Accord LX from AutoNation Honda in Mobile. Josh Maloney was an amazing sales person and we communicated via email many times before we were able to come to an agreement. Even with me living in FL, they made the process super simple regarding taxes, etc. I was extremely happy with their professionalism and making sure that I didn't waste a 2 hour trip over there due to some unknown fees. I would absolutely recommend them to anyone looking to purchase!

After searching online for close to a month and around 80 different dealerships in a 6 hour radius of my home, I finally made my purchase of a 2013 Honda Accord LX from AutoNation Honda in Mobile. Josh Maloney was an amazing sales person and we communicated via email many times before we were able to come to an agreement. Even with me living in FL, they made the process super simple regarding taxes, etc. I was extremely happy with their professionalism and making sure that I didn't waste a 2 hour trip over there due to some unknown fees. I would absolutely recommend them to anyone looking to purchase!

Need to get my radio fixed. Called twice to make an appointment. They dont care. No one calls me back.

I went just to look, and left with a 2011 Hyundai Sonata. Wayne was the salesman that worked with me and he was very helpful. He was generous throughout the purchase. He was easy to work with and explained everything perfectly.

I just bought an Acura from here. My experience was great. The GM and my sales person, Michelle, were very nice. I will most definitely consider them in the future for all my purchases.

This week we purchased our fourth new Honda in the last 12 years. This, however, was the first - but definitely not the last - from AutoNation Honda. We tired of the runaround, deception, and hassle at our previous dealership and hoped to find a company which would be straightforward and professional. AutoNation Honda sure delivered. We were offered a deal via the internet which was honored without question when we went to the dealership for a test drive. No "bait-and-switch" or pressure to take a deal we didn't want, and no unpleasant surprises. The whole car buying experience was smooth and efficient. Thanks Stuart, Ovis, and especially Nelson (Bryant) for such a pleasant experience. We'll be back!

Nelson deserves some sort of medal for dealing with me. I really gave him a run for his money. But I want to thank him for helping me today. I would get another car from him

This was my second lease with Autonation in Mobile, AL. Both times my salesman worked to make my deal happen with favorable terms. The process was quick and not a lot of back and forth. Both times my salesman took time to show me the various accessories and functions of my vehicle. And I was assured I could call with any questions I might have later.

Keith Gunter is the best! I got a 2016 Honda Civic and it's beautiful!

I had the best experience when I purchased my new Honda Civic. The people at AutoNation went above and beyond to make me comfortable and help me in my purchase. Thanks Josh!

Beware of your service agreement about what they tell you get and what you actually get. When sold was promised I wouldn't have to wait for oil change. Now they must want it back cause they try to keep it every time I bring it in. It's never been straight in and out like we were told! Not satisfied!

I recently bought a car, and I just want to say THANK YOU for everything AutoNation! But I especially want to brag about Zack Romero who sold me my car, he went above and beyond, thank you for all your hard work, you were awesome! You all made my experience of buying my first car easy, fun, and stress free!

I recently bought a CRV from AutoNation. The friendly customer service I received made my purchase that much easier, everyone was so welcoming and easy to work with! Thank you to everyone at AutoNation, but especially to Zack Romero who went above and beyond for me, I can't thank him enough for all his hard work! Auto Nation Honda you rock!

Amazing customer service. Never had an easier no hassle purchase of a vehicle. We had to drive 1 1/2 hours to get there - well worth the drive. Highly recommend and will purchase again!! Thank you Josh for your awesome help, courtesy and professionalism.

Buying a car in the US was a new experience for me . The service and help I got from AutoNation Honda in Mobile was excellent. My sales person, Zacary Romero was brilliant, he answered all of my questions let me drive the car a couple of times and at no time did I feel pressurised into making a decision. All of the staff I dealt with were polite and helpful and I would highly recommend them to others looking to buy a Honda

I love my Honda! Zach was a very friendly, helpful, and informative salesperson. I look forward to a long relationship with Auto Nation.

Today I purchased a 2015 civic from Laverne Ellsberry. The car buying experience at Autonation Honda was great. He made my total experience worthwhile and I would recommend anyone looking to purchase a new car to ask for him by name! He gives you a range of options and wants to put you in the vehicle that you want. They had the keys to every color I wanted already out upon my arrival. The best salesman that I've encountered and he made things a lot less stressful than car buying experiences I had previously at neighboring car dealerships. He went over every detail with me, and waited for me to get through financing and sat outside and helped me get my personal items out of my trade and into my new car. He stayed and showed me how to completely work my new cars functions. He went above and beyond his job and even kept me company and kept up conversation while we waited for my turn in financing.

I recently purchased a new car from AutoNation Honda in Mobile, AL. My salesman George Bethune was fantastic. He answered all of my questions, never made me feel rushed or pressured and made the entire experience a pleasure. My interaction with other staff members was just as positive. I would highly recommend this dealership to anyone.

I found 3 preowned CR-Vs online. I went to the dealership and was greeted by salesman Roy Hunt. He showed me the 3 I found and I picked the one I wanted. They came down on the price about as much as I expected and there was not a lot of back and forth like I've experienced at other dealerships in the past. Roy was very pleasant to work with and handle the transaction quickly and efficiently and away I went!! Be sure to check them out if you're in the market for a Honda and ask for Roy Hunt.

John and Jeff are the best! Just purchased a new car yesterday and they were very helpful, personable and easy to work with! Definitely recommend this dealership!

This dealership knows how to sell cars. Ask the customer what they want, and then deliver! Awesome staff; every one of them. After a negative experience with a nearby competitor, I am thoroughly satisfied with AutoNation Honda, and highly recommend them to anyone shopping for a new car.

So thankful for these people! First of all we went to a competitor dealership and waited there for almost 8 hours and they added unwanted services and add on's that costed almost 1500 extra. We couldn't talk them out of removing it so we walked out. We went immediately to Autonation Honda. They were so kind to work with us especially since we came right before close. They didn't have the exact model of the 2015 CRV that I wanted but the general manager asked me what color I wanted which was red (which the other dealership did not have) and he got me the model up from what I wanted and gave me an amazing price due to all of our troubles from the other dealership. The general manager, Terry, Rachael, and all the others who helped us were so kind and patient. They stayed open for 2 hours after close to ensure I could drive off with my car. I got what I wanted and more with no lies and no trouble. I appreciate everyone tremendously and I would recommend anyone to come to this dealership if you love in the gulf coast area. Again thank yall so much for everything!

I love my odyssey van! Zachary was a wonderful salesman and was very helpful along with everyone else that helped out with my purchase. Thanks again for everything.

Very friendly, helpful staff! This is the 2nd new Honda we have purchased from them, and they will continue to get our business! No hassle, no grief. Thanks AutoNation Honda!!

If ANYONE needs a good car salesman, go see Mark Hochecker. He's one of the main reasons we went back to Honda to buy this one! He didn't hassle us, stayed until 8:30, and made sure we were 100% satisfied. Not to mention Ovis from the finance dept. was a freaking blessing to us! He worked it out to get the rate we needed and was actually the person I bought my last car from back in 2008! Nice to see a familiar face still with the same company 7 years later! They won my heart! I told Mark I'd send him as much business as I possibly could because I really appreciate all of the extra effort he made for us! Super nice gentleman that knows pushing people doesn't always pay off!

They offered wonderful customer service I would recommend them to my family and friends.

I visited 4 to 5 times MR TONY BISHOP AS A CUSTOMER CARE ADVISOR FOUND HIM VERY professional,caring and friendly we are very satisfied from him And highly recommend.

They went above and beyond. Everyone was very helpful and pleasant. It made for a easy and smooth transaction. Would definitely recommend to anyone wanting to purchase a new/used car.

Love my new car from autonation honda. Thanks to josh and all the other wonderful people there who worked hard to help us get into our new car.

Reliable fast service. Great place to buy a new or used auto, since I've done both.

Josh Maloney was an absolutely phenomenal person to work with! He was so nice and helpful. He asked me what I liked and wanted and he found exactly what I asked for! He made the whole experience outstanding! He got back to me on every single question I asked right away, kept me updated on any new inventory while I was searching for a car. It was awesome to be able to shop for a car and feel 100% comfortable that my salesman was looking out for my best interests. I wont ever buy a car from anyone else! I encourage anyone in the market for a new vehicle to go to Autonation Honda at Bel Air and ask for Josh!

I really enjoyed my experience at Auto Nation Honda! Lee was great and really worked hard on our behalf. Pleasant atmosphere!!!

I've been treated amazing here consistently. John Hinkle who sold me my car, and Tony Bishop who's has been taking care of my service, have been a pleasure to deal with.

Great customer service was excellent. Great follow up

I recently purchased a 08 Ford Escape from here. The customer service was outstanding and the people were very nice and helpful. I want to give a special shout out to Joshua Maloney, he was an awesome person to work with. They don't bug you like other car salesmen do. I would totally recommend them to any one.

Richard Sharpe gave us best car buying experience we have ever had. From the time we walked up till the time we left, with an amazing new Pilot we were smiling. Thanks for the stress free experience and truly caring about our needs!! Every dealership needs to be modeled after you guys.

Purchased a 2015 CRV EXL from this dealership: AutoNation Honda and Michelle Dauzat provided the best automobile purchasing experience I have ever had and I have purchased many cars… Michelle and everyone we dealt with were professional, knowledgeable, prompt and friendly. A true pleasure to do business with. We went to Honda dealerships in Baldwin county and Pensacola but found AutoNation Honda of Mobile our preferred Honda dealer. I buy Hondas for many reasons and Michelle and AutoNation Honda has just become the latest I can add to my list.

Great experience! See Michelle and Terry

John Hinkle is great and I love my new Honda Civic!

Aweful experience. I told them repeatedly that I wanted to finance through an outside bank. They asked repeatedly if we would reconsider, and we said no several times, but we continued to feel pressured to finance through Honda. They also asked to give them all 5s on the survey, whether we felt that way or not, that we would later be asked to participate in.

When questioning about the quoted price with a $599 Documentation Fee the salesman admitted it is not a real fee but is a way to collect additional funds by claiming it as a fee and it was not negotiable.

Best place to buy a vehicle!

I was very impressed with the service department and staff. They were very cordial and friendly. There was a minor problem with one of my wheels. I was taken to my vehicle and shown the problem. I told them I wanted new wheels and needed new tires for my vehicle and they did the work to search for the right wheels and provided me with the same make and brand of tires that I like. They were ordered and put on. I am very pleased with the ride. The rest of the service was done very well. I could tell the difference in the performance. The price was very reasonable considering all that needed to be done. Job well done!!

Good service

Outstanding service by the team

Still finding problems.with the used car they sold me! I have found water damage from leaks that they said didn't exist miraculously until after I bought the vehicle! Horrible sales manager. Extremely unhelpful.

I didn't feel like any of the workers was interested in helping. No one got up to greet me. I had to go to them. Didn't seem that any one there was wanting to make sure i was sastified.

Autonation Honda service dept did a great job as always. My wife and I have always had great service from the dealership. I highly recommend Autonation Honda for all of you car needs.

First let me say Elizabeth has been very helpful. I brought my car in on Fri April 18th to have basic service and a window looked at for leaking. I purchased my car used in Aug 2013 and purchased an extended warranty. On Friday I was told as my basic service was done to call Precision about the windshield and they would work with honda if its covered through my warranty. I called Precison about 10 min after leaving Honda and they told me they did not handle issues that way. They told me Honda typically sends over an RO number and it is handled that way. Precision made it clear that they were 3 weeks behind on leaks and I could wait my turn. I called Honda this morning and spoke to Elizabeth who was again very helpful. She called everyone and got all the information for me, that was helpful. I am just taken back that a windshield that was put in the car incorrectly, that subsequently leaks, and possible causing damage to the electrical would not be covered under warranty. Did I mention there were no cracks in the windshield. From what I can determine the rubber stripping used to hold the windshield in place was not sealed correctly. I learned a great lesson...never waste your money on an extended warranty. As for the constant insistence to fill out this survey in a positive light, that is pitiful. Pitiful that you have to constantly tell consumers to give you good marks otherwise the service dept will fail. Your service record should stand alone on its own merit. Please do not look to Elizabeth or anyone at the service desk for answers. They did their jobs.

While staying on Dauphin Island our 2014 CR-V experienced overheating. We found a hose off the radiator, reconnected it, and topped off the radiator. We contacted AutoNation Honda and they suggested bringing it in so that they could look at it. From our arrival to our departure the entire experience was professional and well-managed. No price estimate was given as no one was sure of the work that might be involved. The technician tried to recreate the overheating but could not. The engine area was cleaned and fluids topped off. The entire service was performed at no charge under the Honda warranty. While I had some concerns about how a non-resident/non-customer might be treated, our treatment during the time spent at the dealership was first-class and personal. Kudos to the entire service department for this. I must comment that this is the first auto dealership where, during the time we were in the waiting area, we were asked more than once if there was anything that we needed. Awesome concern for customers.

Excellent Service as Always. I switched from Toyota automobiles to Honda in 2012.

AutoNation Honda Service Dept has helped me keep my car in tip top condition, even after 6 years! Friendly and knowledgeable staff, quality workmanship. Thank you for all you do.

I was very pleased with my most recent visit with this Honda dealership. The customer service I received was very professional and courteous.

I brought my Odyssey in to check on a couple of recalls. Brian, the sales manager, gave me up-to-date information about them and told me what they could do for me that morning. He said it would take a couple of hours. I think it took a little less time. I was pleased with the service and the information Brian gave me. Thanks.

We have purchased two vehicles at AutoNation Honda. Both the sales and the service department have been excellent.

We bought our 2013 Honda crv in July of 2013. Lee Osborne was an exceptional salesman, very professional and nice throughout the buying process. Would highly recommend him to anyone looking to buy a Honda. We have been in a couple of times for routine maintenance and we have had nothing but great service. Ernie Deview has helped us each time and he has always been friendly and helpful. And don't forget Lawrence, who was very kind and shuttled me where I needed to be this morning! Thanks to you all!

Ernie was my service rep. and he is always very professional and informative. He has a wonderful attitude and I am always pleased to bring my vehicle to this service department. Thank you!

Employees are friendly and go out of their way to provide quality service.

Everything totally clean with my first service on our new Accord. No problems.

3 rd new car from this dealership. Excellent experience each time with purchase and service

Friendly people, great work.

Everything was great.

All work was performed as requested. Everyone there is always so nice.

Did not waste my time. Treated me professionally and sold me a car. I was able to pickup the car with less than 2 hours spent at the dealership after agreeing to a transaction via email. Everything was as promised.

The entire staff was friendly. They opened the door for you as to ensure you feel welcome! They aren't the type of salesmen to pressure you into the sale, which I loved! Hondas are great vehicles. I fell in love with my car instantly! Unfortunately, I was involved in an accident 10 days after driving it off of the lot. I was upset and definitely shaken up, but my honda kept me safe! I don't think I could've walked away unscathed from the same accident in my old vehicle. My recommendation to you: get a honda. Get one from AutoNation Honda at Bel Air Mall!!! You won't regret it!!!

My experience with purchasing my new Honda C-RV at AutoNation Bel Air Mall was a very pleasant one. The salesman was friendly and answered all my questions and concerns. The internet salesman was also great and quoted me a price online, my overall visit went well.

The gentlemen that helped me at Auto Nation Honda were honest and courteous. The online salesman, Ron, offered me a price that I was comfortable with AND for the exact car I wanted. I decided to visit the dealership and Ron handed me over to John in order to finish the deal. I was given an additional $1000 discount for being a military service member and financing with Honda. I was eligible for the lowest interest rate they had, 0.9%. I then spoke to the finance manager and he tried to sell me additional warranties but I declined. At first, it seemed like he was being pushy but it was just miscommunication. After all the discounts, I bought the vehicle for nearly $5000 off MSRP. The only fee I had a problem with was the $500 “doc fee” but every dealership has it and the guys lowered the sales price in order to compensate for the fee. The state of Alabama needs to have a cap on that “doc fee” so dealerships don’t overcharge. (TX cap=$150). Lastly, John followed up with a phone call a week later to make sure we were happy with our purchase, talk about great customer service.

Within about ten minutes of leaving Autonation Honda at Bel Air Mall after buying my 2008 Trailblazer, the check engine light came on. This happened in the middle of the tunnel, and in stop-and-go traffic, so it was more than a little nerve-wracking. I immediately called the dealership to see what was going on, and they told me that it was my problem, since it was a used car. I had the code checked at my Chevy dealer, and they said that the truck had shown this code before, meaning that the check engine light had been reset. So the first week for my ‘new’ used car was spent at the Chevy dealership; parts alone were over $800 to fix. To say I’d avoid Autonation Honda at Bel Air Mall in the future would be an understatement.

The experience I had with with Autonation Honda at Bel Air Mall was great. The salesman J. H. was very good and attentive and answered all of my questions. I love my my new Honda Accord EX-L.

We felt they were upfront with pricing, and wanted to make sure we walked away with a good buying experience.

Havent purchased a car in quite some time so I was understandably nervous. My Sales Rep, Doug D., was patient as well as informative. Would recommend shopping here when purchasing a vehicle.

Great price. Mr. G. and Mr M. are consummate professionals. Straight talk, no running back and forth to check with the manager. Mr. M. went out of his way assist me. I have bought a considerable number of cars over the years, this was the most pleasant buying experience by far. Also, this new Accord is among the very best cars I have bought.

First oil change in my New 2013 Honda Accord that i purchased there. Told Ernie at checkin that I had this place on drivers side passenger door where someone opened their door on it which left white smudge and it was driving me nuts seeing it everyday. I was asking how to remove it safely. He had detail department buff it out for me and detail my car. It came out smudge free and shiny. I was so happy. That was above and beyond!

Every single detail about my service experience was OUTSTANDING. Tony greeted me as I drove up to get the oil changed on my CR-V and directed me to the comfortable, clean waiting room where several other customers were waiting. I wasn't there very long, but TWO different Honda people came into the waiting room and sincerely inquired about our comfort; asking if they could get anything for us, informing us when fresh coffee had been brewed, etc. Seriously, this level of customer service can ONLY be called 'excellent'. BRAVO to Customer Care Director, Jim Pate.

Best price and selection around! We shopped several places before findiing Treadwell Honda had the best price and selection. We found exactly what we were looking for. No hassels and we were in and out within a couple of hours. Love our new Honda Odyssey!

I have purchased at least 10 cars from Treadwell Honda, and leased 1, I have been dealing with George B. as my salesman for years, and consider him a friend as well. My only negative experience occurred at the end of the lease on My wife's Accord, we were lower than expected miles,(by a large margin) and the care was in immaculate condition, and to this day I feel that I was low-balled on the trade-in. However, otherwise I have been very happy with every transaction including service and sales, I have recommended George B. to friends, and know of at least 4 other purchases, and have not received any negative feedback. If you are looking for an honest man, call George Bethune !!!!

Received an excellent deal. Salesman John H and manager Ron G go the extra mile to make the car-buying experience a pleasant one. Mr. H spent extra time after the deal was completed to get us familiar with all the new technology in the 2013 Odyssey.

Thanks to Keith G, salesperson and Ron G, manager for a pleasant car buying experience. Enjoyed working with you guys!

We recently purchased a 2013 Honda Pilot EXL from Treadwell Honda. We had done our research and knew exactly what we wanted. We just had to find a dealer that wanted to sell us the vehicle. I sent out an email requesting "out the door prices" to the five Honda dealers in the Gulf Coast area. Treadwell Honda was the only dealership to send me a detailed quote. The others just sent promises trying to get us into their dealerships. - At the dealership we were treated very well. No pressure was ever made to "up grade" or "add on" anything, nor was the price quoted over the internet changed in anyway. All in all it was a very pleasant buying experience.

Today we picked up a 2016 Accord Sport! Love it! Keith Gunter, excellent service, showed us all the features! Highly recommend him and AutoNation Honda!

Cannot say enough Good Things about this Service Group. THE BEST EVER.

To all who wants to purchase a car a Treadwell Honda in Mobile, Al be forewarned that the company carries car dealers: Ben (used car manager), Chris (Sales person) & George ( floor manager) who are highly unethical unprofessional businessmen. I recently was closing a deal on a 2001 Honda Civic Ex. Sedan (Plum color), when I brought it in to be looked at before the final closing procedures. The negotiating aspect was all said and done and all I had to do at this point was to sign the final papers and hand the check to them. George and Chris told me to leave the car for the night so the mechanic could take a look at it tomorrow, little did I know that they the next day would under mind "our agreement" and take the car I was going to purchase and sold it to another customer. While they were telling me how the car was being looked at, Ben took the car and posted it back on the lot for the next unsuspecting (higher paying) customer. When George confronted me about the "miscommunication" that was happening there, I was baffled at all the lies they were trying. Chris told me the technician was looking at it. George was telling me the same. As for Ben, he was a complete [violative content deleted] who was absolutely rude. Miscommunication, I think not! It is more like betraying the trust of the consumer (me) and being a sell out, all to just sell the car again to the higher bidder. An agreement is an agreement and would you want to deal with a company or people of the company who would do such a thing. Decide for yourself! *Note Chris later did apologize for the unfortunate event and informed me that the person who made the final decision to resell the car I was about to purchase made a bad mistake. I agree completely in the fact that they not only just tarnished the name of the company but they lost future potential customers as well! I know that I will not recommend any of my friends, family, and loved ones to do business there!

I bought a Honda Accord EX sedan from Treadwell Honda (AutoNation member) and was surprised at the no hassle deal. I guess I must have come at the right time when they needed to unload some overstocked Honda Accords. I started to put up my defences and my armor for negotiating all for naught. "I'll give it to you for invoice tax title doc fee." What no fighting over ADM's pinstriping, paint protection and all that mess? I'll be in to sign the papers this week. The F&I Dept tried to sell me some overpriced warranties but I didn't bite. My,how attitudes change when you say no thanks! Other than that it was the shortest time I spent in a dealership I think ( about 2 and a half hours). I did contact the salesman through the internet to start the process though. I think its a good idea to deal with them from the start , just my opinion.